GameStop

Negative experience: Just bought an xbox one S used for my daughter and the system is not reading the disc they told me it was tested and wasted my whole day now i have to go back and return it. Now i wont be able to sleep after spending money on games and system what a waste.

Fantastic experience: This place is always clean and the staff is always attentive! I’ve done multiple PSA submissions here and they usually take 2 to 3 months max to be ready for pickup. I’ve heard that’s a lot faster than submitting directly to PSA, from what I’ve read on Reddit. It’s become really hard to get a PSA 10, after the tougher guidelines that PSA implemented on April 7th, 2025, but still worth grading cards. I haven’t bought a physical game in forever, but have bought an occasional action figure, and have tried my luck on some basketball packs. I might eventually get a Switch 2 to upgrade from my NSL. I really like the idea of being able to trade in your old PSA 8, 9, and 10 cards. Someone in TX traded a 2003 Gengar for over $30k! Crazy. Anyways, great store. If I ever don’t have to worry about money anymore, I’d love to work there part-time. Be sure to check out all the latest games, knick knacks, trading cards, etc!

Fantastic experience: I went into GameStop just trying to buy my son a simple controller. Johnny greeted me like I was entering NASA. Twenty minutes later, he’s explaining “graphics cards” and “fps” like I’m about to build a gaming PC from scratch. I have no idea what he said, but my son looked at him like he was meeting the President. We left with two controllers, a collectible I didn’t know existed, and a sense of purpose. Thanks, Johnny, for awakening my child’s inner gamer (and draining my wallet)

Fantastic experience: LGBTQ+ Friendly store. Thank you so much Johnny!!! 10/10 customer service. My son was barking in the store for the cats and dogs game and Johnny decided to bark along with him.

Fantastic experience: Great place

Negative experience: Came to pick up an item I had delivered to the store. Line wrapped around the building and they won’t just let me pick it up they are making me wait in the TCG release line. Such a stupid and unnecessary waste of time. Release event lines should be separated from regular pick up orders.

Negative experience: The customer service here not that good

Negative experience: BUYER BEWARE!!!!! Long haired balding guy had no INTEREST in customer service niceties yesterday at 11am. Waited 20 minutes to purchase a used Xbox controller. I USED MY DEBIT CARD AND WITHIN 1 HOUR OF MY PURCHASE... GOT FRAUD ALERT FROM MY BANK. TWO CHARGES FOR GAMING RELATED SERVICES APPEARED ON MY BILL. No way this is a coincidence. Canceled card but this Gamestop is very suspect!!!! Don't use your card there.

Fantastic experience: One of my favorite GameStops to shop at. Customer service is phenomenal as well.

Negative experience: Had thought about switching over to this GameStop over the one of 4th street downtown but I would much rather deal with random drifters than buy products that wreak like cigarette smoke. The workers are aware about how bad it smells, manager walked out for a break “man in glad he at least walks away from the store when he takes his breaks” this would be a huge issue at an office job why are we allowing it here.

Fantastic experience: Great service awesome worker. 10/10 Reggie is amazing great dude

Fantastic experience: Always a good experience here, have done two submissions, and the workers are very understanding and patient with you. I made the mistake of forgetting to take pictures of the back of my cards on my second submission, and they were totally understanding and went above and beyond with their time and my needs and made sure I was able to get the pictures even though it took them extra time and work. I 100% trust this location with my cards and I would highly recommend getting your cards graded here! Thank you once again for the help!

Fantastic experience: They recently started doing PSA card submission so I stopped in to check them out. They seem to know what they are doing and will bring some cards in soon.

Fantastic experience: Just hit this shop today and was pretty happy. Got a new controller and some other clearance items… why not, bogo. I only play PSO2 NGS so I was only looking for a controller with mappable buttons. Oh! I’m on Xbox. Anyway… Patrick was super helpful. The controller was fairly easy to map. I couldn’t get it to work and then found that you have to completely exit out of the app after mapping and then unplug and plug it back in. Then it works….

Fantastic experience: Found what I needed

Fantastic experience: Good game

Negative experience: its December 26 2023 . I have been waiting outside since 9am . store hours say open at 9am & this location is still not open. this is unprofessional as a business .

Fantastic experience: I’ve had issues with warranties and unhelpful employees at this location before. However, I was helped by Patrick today. Super knowledgeable and helpful. Definitely changed my opinion about this store. I don’t know if he’s a manager, but he should be.

Negative experience: Extremely rude

Negative experience: Painfully slow and woefully inept. If you are the only customer there it will be taking you 30 minutes to get rung up. I understand upsales are your business model but when a customer tells you I get it thank you no take the hint and stop asking. I've had to just put down what I want and leave so many times as each customer takes 30 minutes minimum just to buy a pre owned controller. Get it together guys you are losing so much money due to being so slow. 3/4s of rhebstore is on clearance because you cant buy anything it's not the prices thar are the issue it's the goofs in the front and running the place

Negative experience: This store doesn't honor their promotions. Went to get a buy 2 get 1 free promo and they claimed they wouldn't do price match even though I showed them multiple proofs of folks online price matching at other GameStop stores. When asked for the specific policy in writing they said they didn't have it and it was up to the manager's discretion. Stay away from this place.

Fantastic experience: Favorite local GameStop! Has everything in stock usually & the service here is great! :)

Fantastic experience: Bought a ps5 and was helped on the phone and in person by Morgan who was extremely knowledgeable, friendly and funny. A true professional in customer service.

Positive experience: I understand that corporate tells you to be that pushy about renewing the membership but I think saying that you don't want to should be clear enough. Otherwise, great stock at this store and fast check out

Fantastic experience: Pokemon ...limited edition ......

Positive experience: Excelente servicio

Fantastic experience: Absolutely great customer service.

Fantastic experience: Helpful associates. Easily found what I was looking for.

Fantastic experience: Very Friendly staff got all my questions answered and was able to find some games that I wanted. Highly recommend this Gamestop

Negative experience: If I could I would give them 0 stars. The manager at the store is completely disrespectful. Sold my boyfriend and I a game for $60 claiming it was 2 players. We bought the game 2 weeks ago. It was not 2 players unless you purchase an additional membership. We came back without a receipt for an exchange. He said he could give us $9 if store credit. What a rip off! This place is a scam.

Negative experience: They give you a recipet with the return policy this guy Eric twice now I tried to return something and it wasn't something your not allowed to return but Eric dosnt want to return my nerchandise that I have recept for and paid cash

Fantastic experience: Helpful guys behind the counter, good advice on games.

Fantastic experience: very helpful.they have a good selection of used games at a reasonable price

Fantastic experience: Just the perfect place for my kidosss, they love not only the games, they love too the merchandise that they sold in this location!

Positive experience: Employees are always cool and help give me their opinion on games I'm looking to buy

Fantastic experience: Great staff. Decent selection

Fantastic experience: My go-to game stop since the other closed down. Friendly and great people but it is a small store so things can get chaotic during sale dates.

Fantastic experience: Nice selection friendly staff

Positive experience: Best Game stop in LB. Real attentive to their customers here ! I fux wid 'em.

Negative experience: I walk in and nobody bother to welcome me or asking if I need any assistance what I was looking for. Finally once I found it I stood up in front of the cashiers no one was waiting behind it just me. Instead, One of the rep is reading local headlines. This is going to be the last time going to this GameStop. They make me feel out off place and not welcome. I just bought the product because of a birthday gift. (Ellen Ripple Pop GameStop exclusive)

Positive experience: Decent place. But, needs to get the Sony PlayStation 5 in stock!

Fantastic experience: Nicest staff ever☆ If you are going to Game Stop with your kids, Go this store!!! They are super nice to kids!!! I will definitely come back again!!! Thank you!!!

Positive experience: Friendly people

Fantastic experience: I visited this shop to learn something about gaming and how it could be used to teach drone flying. I knew nothing about gaming when I got there and the staff were very helpful, spending a lot of time with me. I left with a ps4 and the Drone Challenge Leagues drone trainer.

Negative experience: Went to get a charger cord for Xbox 1....guy gave me a PS4 one.....theyre not to smart

Fantastic experience: I go to here every time I buy a game because it is close to my house and the employees are really nice. I have yet to have one bad experience coming here.

Fantastic experience: Nice Gamestop with a bunh of game and collectables to choose from.

Fantastic experience: I love the location of my GameStop don't go very often but when I do it's a good experience especially today May 20th Around 4:19 when in paid for my purchases the cashier that was there she did a great job taking care of me and the rest of the people that were inside GameStop. Not but two or three or four people in the store it was fast and easy to get to the registry didn't have to wait in line too long. Also have social distancing and always wear a mask inside GameStop thanks to the staff at GameStop for helping me practice my purchases.

Fantastic experience: This is probably the best Gamestop I have been to. I travel a lot. I always check out the nearest Gamestop to me. Let me tell the staff are very friendly. They are knowledgeable about almost everything. I have gone a few times now and I am never disappointed with my purchase. The 2 guys that work there do a great job at keeping the store clean and Stocked. Honestly 100% customer satisfaction. This location is definitely there top Gamestop in my opinion.

Fantastic experience: Came in here asking about a preorder mishap with GameStops website and protocols. Kacee was very informative and beyond helpful with finally getting my sought out item. I will be returning due to Kacee & Tim!

Fantastic experience: We like the store

Positive experience: Good customer service and always helpful

Fantastic experience: Nintendo Switch and games galore! Good job putting on the screen protector dude.

Fantastic experience: They didn't have what I ask 4.. But had something close 2 it, still happy about it. Great customer service.

Fantastic experience: Awsome staff, lots of game

Fantastic experience: Great staff, knowledgeable about the games and they play a good variety of them. They have a good stock of games for all consoles. The store isn't as large as some of the others but they do have good stock.

Positive experience: Awesome place sad facts hey closing soon

Fantastic experience: The employees in the store are really nice and they treat you with respect.

Fantastic experience: Very friendly and knowledgeable staff.

Fantastic experience: Buen serbicio

Fantastic experience: Great customer service

Fantastic experience: There is so many different games to choose from on the playstation side they have different categories like xbox playstation and Nintendo switch etc I probably go back to getting new games as soon they open

Fantastic experience: Very good customer service, I love this place....

Negative experience: It should not take 9 calls and 20 minutes to get through to an employee when in store shopping isn’t even available. Without any other customers present, whatever the employee was doing when I called the first 8 times is beyond me.

Negative experience: All these stores that are closed and have a lot of people money from preorders . I’m sure all these employees have transferred to other stores in the good areas that are still open while the inner city ones will stay closed and not get their money back I’m so glad I didn’t pay full price like I’m sure many have

Fantastic experience: Cheap and easy to find my games

Fantastic experience: The people that works there are awesome! I'm giving them the star's

Fantastic experience: Long lines but got what i wanted

Negative experience: I'm here right now and the line has 10 ppl in it with 1 cashier.Are you kidding???

Negative experience: Went on Black Friday for a long line which wasn’t there fault but cashier kept talking about a game to customer for 30 min and when came home with madden 19 pre owned game with no disc please don’t go on Black Friday

Fantastic experience: Absolutely great service with very friendly and helping staff.

Fantastic experience: Always doing their best to make every visit easy and exciting. Always helping and offering great deals.

Fantastic experience: Excellent Customer Service! Layne and Michael were the CSR employees who did an extraordinary job; their benevolent efforts will have me recommend this GameStop to anyone!!!

Fantastic experience: Good place

Fantastic experience: Great customer service. Employee's have positive attitudes and are really helpful.

Fantastic experience: Everyone knows what there talking about and how to help you find what you need

Fantastic experience: To be perfectly honest I don't shop here all that often because Amazon usually has games cheaper, but the guys/gals working here are always great! I mostly buy physical copies of games so I can trade them in for some credit and I come here to do that. I'll pre-order games here also because they sometimes get cool pre-order bonuses.

Fantastic experience: great prices great enviroment

Positive experience: Kinda small but had what I needed

Positive experience: 4⭐ Service- very knowledgeable with all games and console. Very friendly and willing to help with any problem.. I always do most of my preorder here.. there call to remind you that the night before releasing they do a raffle ticketing event.

Positive experience: Ok place for used games but you get ripped off on your trade In games

Fantastic experience: The best place for anything gaming related the staff his super helpful and nice. My 2 boys and I love this location best staff ever!

Positive experience: Good service and cheaper

Positive experience: Very helpful staff

Fantastic experience: Micheal has serious knowledge and helped us so much today as he juggled phone calls and customers all at once and alone.. he deserves 5 stars!

Fantastic experience: Love gamestop

Positive experience: Helpful

Negative experience: Terrible i came in to trade in a old ds of mine but the guy told me i need the cord with it for the full price i told him i don't got and i just want get rid of it but he kicked me out for what me trading in something with out the cord worst store im going to bookoff

Fantastic experience: Love it

Fantastic experience: Great customer service here!

Positive experience: Visited there & staff very helpful! Well stocked store!

Positive experience: I am always looking for a good deal on video games and collectables,and most of all,the MARVEL UNIVERSE. The store has a GOOD selection of games,but they DO NOT Refurbish systems like they say they do,and the companies policies are not on par with the stores staff and they don't offer an honest service of trade ins,and discounts on other merchandise due to all these extra fees that just come up after the fact,and I and ALOT of personal friends and acquaintances have caught the staff at this location trying to give back the same merchandise that had problems and returned,just to be sold immediately back to the person next to me on this last visit. Management was rude and preoccupied with other things other than the family that was interested in A WHOLE PS4 BUNDLE,and me and another asking a question about a game that wasn't even in their stock ,but the case was......This store is a MESS,and needs Corporate to come straighten those BAD APPLE OUT.I love the stores,but not this one,and some of there shady policies.

Fantastic experience: This is my Gamestop, come checkout the latest and greatest games.

Negative experience: Do not pre-order from this location. Me and 2 other people got there before they closed to pick up our pre-orders and they closed early and told us to go away. Weak sauce jack offs.

Fantastic experience: The staff were 100% helpful

Negative experience: These guys are terrible. I'm looking for gaming stuff and these guys didn't pick up during the 3 times I have called them. PICK UP THE PHONE!!!

Fantastic experience: I love there service

Negative experience: Trash. Tried to trade in Uncharted 4 BRAND NEW WITH THE PLASTIC. That I got with the brand new PS4 that came in the box . They said they would give me 3 dollars for it. Go to gameplay on spring . Took it there and I go hooked up f***ing fat . 20 dollars . Don't fall for the scam . Have a blessed day.

Negative experience: Very poor service! I was told my store credit was no good and they tried to force me to buy a video game and I already have all the games I need there is nothing to reserve.

Fantastic experience: Ya man