GameStop

Fantastic experience: Very nice atmosphere, and kind workers who understand tuff situation and provide resolutions. TV screen that plays video of recent games, there are cheap Pokemon cards for sale aswell. Awesome store!

Negative experience: So rude. The two women in there are always talking to each other and when you dare to interrupt them to get them to do their job they're rude and act like they hate their job. Don't know why they closed the other locations out here and not this one. Sucks to see a local game store go so down hill just because of their employees. Not to mention the weird things they say/do with customers around. I don't think meowing at each other is very professional.

Negative experience: I called and asked if they had something in stock they answered and I asked but before I could say more they just hang but and they were rude

Negative experience: Horrible customer service. Took forever for the employees to acknowledge me as I stood at the counter where ALL 3 were standing. Gave wrong information over the phone and shrugged it off.

Fantastic experience: It was clean it was quick and they had exactly everything I needed for my game system

Negative experience: Useless workers can't even answer the damn phone

Negative experience: This guy named alex really bad attitude

Negative experience: Says its open but its shut down drove for no reason

Negative experience: "My experience at GameStop was really disappointing. The employees were unprofessional and seemed unwilling to help. I was treated disrespectfully, and the service was slow and confusing. It left me feeling frustrated and like the store doesn’t care about its customers."

Negative experience: I called the store multiple times with no answer, so I went in person. The employees were rude and yelling, and one refused to sell me a phone because it was at 28% battery, even though it was charged. I was never told about a 50% battery requirement, and the situation was handled unprofessionally. I wasted my time going there for nothing this store need to close down asap

Negative experience: Waited out in the cold only to be denied from buying anything because I didn't have an ID on me. Acting as if it's alcohol or something...

Fantastic experience: Nice little store I just popped in for a gift card. The staff was nice

Negative experience: Manager really tried blaming THEFT for an item not being stock? Just say you're too lazy to check. Terrible service.

Negative experience: Don't bother coming to this store as they are rude and professional.

Negative experience: Didn't want to do an exchange, didn't have the items in stock (despite their system saying they did AND other store confirmed they did) said other store had it despite me calling earlier. Wasted my time and gas for a simple solution. Pure laziness.

Positive experience: Employees are very nice and knowledgeable!

Negative experience: Employees are all rude. Save your money and time and go to a different Game Stop.

Negative experience: They are way over priced. They say they take trade in for new purchases but they want to give you like 25 bucks for an entire game system with extra controllers, a flight stick, and 6 games. Amazon is much less expensive all tye way around. Dont waste your money here. Buy on Amazon...

Negative experience: BAD CUSTOMER SERVICE! Do not go to this store. Went in with my nephew to return a pre-used game within the 7 day return policy that he had purchased at the Glendale Galleria. They would not take it because it was “too scratched”. After asking to speak to the manager about it, the cashier said “she’s on lunch, but if I wanted to wait an hour then sure” Super rude. Go to a different Game Stop.

Negative experience: Waited 2 hours for a pokemon release just to get told if I want a pro member I couldn't buy anything... staff is complete crap will never do busses with game stop ever again

Negative experience: worst customer service ever, rude to customers

Negative experience: If I could give negative stars I would. Horrible experience with some horrible customer service. The manager and sales associate(Alex) should be coached on how to address paying customers. I thought the point of retail was to provide a good service experience for customers to keep their business, not drive them away to other places including online ordering. No wonder GameStop is closing so many stores these kind of people will surely ensure the closing of this store and then ruin whatever poor business that makes the mistake of hiring them in the future. Stay away and don’t waste your energy or money at this place.

Negative experience: Bunch of lying employees when it comes to trading cards. Specifically pokemon. They have stuff in stock but they'll easily tell you they have nothing. Employees turning into scalpers.

Negative experience: Shopping for the Pokemon Card Experience is completely horrible and disappointing at GameStop now. I’m not too upset about the rule of being early to get better rates of getting cards, I’m more upset about their “ opening cards at the store “ policy that they’re implying now? I’m pretty sure there’s not an actual rule/policy, I mean hey I haven’t seen it myself so if there actually is then I’d love to be enlightened on it. I do wonder if the company is aware of some stores implying this rule. I get it that the managers probably don’t want to see the product being resell/scalping but I’m just trying to make a purchase to bring home to my family for they can get a good experience out of it. Not to be opening my packs at the store itself.

Fantastic experience: They really know their stuff at this location!! Employees are long time gamers with an incredible library of knowledge. So helpful and knowlegable.

Negative experience: Please make sure you are aware that returns aren't a full 7 days!!! If you bought your pre-owned game on a Tuesday..... You have till the following Wednesday to return... It's not 7 days. So lame and misinformative.

Negative experience: My 8 year old son went to this store to buy a game , as a mom I was clueless about tge type of game he needed when I ask the lady sitting in front on the cashier she answered like didn't wanted to help us she did not give us the correct info when I ask the second person working there she didn't even give us the time to xplain what I was asking my son touch a machine and she told him really bad not to touch it , to the point custumer services is really bad .

Fantastic experience: love gamestop. the employees are always so nice

Negative experience: No wonder theirs such shitty ratings they don't even value their sales in store.

Positive experience: Wow they still open?

Negative experience: Never answer that damn phone

Positive experience: They are closeting early before they close at 8:00 and I got there at 7:40 and they didn’t let me in

Positive experience: Not what it used to be

Fantastic experience: Te ayudan en lonquw buscas

Negative experience: Not cool says they’re open but it’s closed what’s going on with this place!!!

Negative experience: I’m sick of coming to this place and they are closed when they should be open this staff sucks they do what they want run there own program and are probably loosing this store a lot of revenue I hope the higher ups see this and fire all there employees and get some real people in here who know what they are doing

Negative experience: Online the Hours say 1000 open - door says 1100. Open Terrible place unorganized.

Negative experience: Horrible customer service! I called b4 I arrived to see if the store was crowded and the guy told me yes not knowing I was pulling up. When I arrived there was only 1 person in the store and the employees seemed like they just had a bump In the back behind closed doors. And they had a controller on display i was purchasing and was laughing the whole time while I was making my purchase. And I had to check them cus it felt like a scam. Anyways the controller didn't work and I took it somewhere else to get my money back. I bought 1 from Amazon and it worked great. THIS COMPANY IS TRASH AND THE LAUGHING STOCK FOR ALL GAMERS. LETS SEE HOW LONG THEY STAY IN BUSINESS

Negative experience: Bad customer service and misleading price tags on the wrong items. And they would not honor it. Asked a couple of questions on a return that I had, and they were fast to cut me off and not helpful at all.

Positive experience: They always have good stuff but there's something that makes this Gamestop often unreliable. The employees often steps out the shop. Temporarily closing the store. Making it difficult for me and others. I saw 3 people go the shop today and saw how disappointed they looked when they saw the "stepped out" sign. Myself included. Please, hire more people.

Negative experience: This gs always closes early or at odd hours. I showed up twice last week once at 12pm and around 7:50 pm both times were closed. The other thing is that my purchases on their pro membership only show part of my purchase as if someone is refunding certain items. I try speaking with the so called manager but she was not willing to listen or compare my receipts.

Fantastic experience: Decent place for video games. I like the pokemon gifts and games. Location is good.

Negative experience: Joke of a video game store. They rip off customers. I can't recommend.

Fantastic experience: Valerie was extremely helpful, knowledgeable and friendly, and managed to get me a spare copy of NASCAR Heat 5 in the nick of time! A great store with excellent service and selection, well worth stoping in.

Fantastic experience: Great GameStop store and very kind staff!

Negative experience: Been wanting to post this for a while now. Finally got the chance. So I walk in the store at about 8:30pm one fine evening. I had about 4 games I was trying to trade in. As soon as the so-called manager saw me walk in with the games I saw a face. Then was met with "we can't take trade in's after 8:30pm. Then I asked if that was a policy? I asked where I can see this so called policy but the "manager couldn't point me to where this policy was displayed. Anywho after having to deal with this "manager" unprofessionalism I literally spent 10 minutes having to argue with her to take my business lol smh. After I negotiated with her that i only sell her 2 of my games and threatening to call corporate did she agree to take my games. If the real management is reading this please be sure to advise your employees that business must be conducted up until the time that closing time is posted. This happened about 2 months ago. It was a very unpleasant experience.

Negative experience: Everytime we come there us only 1 person working. And there is an issue with a customer that takes over 15 min. They don't acknowledge you or move you to another register to check you out for a simple transaction. If there is only 2 people in the whole store it should not take 15 or 20 min to charge someone out. Again this is everytime at this location.

Negative experience: Just left your store after waiting for almost 9 mins and no one offer to help me out. Very disappointed.

Negative experience: Waited 45+ minutes in line as only one employee working.... Ridiculous!

Negative experience: I usually don’t write reviews but this needs to be fixed ASAP They never answer the phone which makes me wonder why are they getting paid for. I even went to the store and called while I was inside to see if they would answer and they still didn’t bother to answer and I was the only customer in there

Positive experience: I purchased a gift card from this business for a Christmas Angel tree gift. I was pleasantly surprised by the items in the store. Games for every age. I would recommend shopping at the store.

Negative experience: Pressured, into renewing membership when I hardly go into a gamestop. Enforcing their own return policies when receipts it's stated different.

Positive experience: Still one of the best places to fulfill your gaming needs.

Fantastic experience: Great staff very helpful went in Sunday evening not too busy

Negative experience: We wanted to browser around the store and we couldn't help but notice what looked to be the supervisor giving additute to her staff and some of her customers. You can tell she was very rude and she overall didn't want to be there. Even though we were just browsing through the store, she really made the experience awful. I will not be shopping at that Gamestop ever again.

Negative experience: Worst place they aren't helpful they give you wrong information

Negative experience: Horrible place never answer the phone, and so rude

Positive experience: No wireless Xbox controllers,so we got one wired controller $48.87. Had right color,good service

Negative experience: This store never has anything. Man.

Fantastic experience: Favorite place when I was a child I love the crysis remastered trilogy I bought from here!

Fantastic experience: 2-17-22 Daniel was great help the night we went there with my family. Had some questions about the Xbox series s and x. He was very knowledgeable and helpful,with a good personality with my whole family. Needless to say my son came home happy with an Xbox... Thanks Again Daniel....

Fantastic experience: Good store for all your gaming, accessories, and collectables needs.

Negative experience: User friendly but not to be careful on thier store information, I had a ps4 I wanted to trade in and I was told it could be transferred into a visa card but when I went to trade it in I was told they could only do store credit and give a really low price for it in cash. I was given wrong information.

Fantastic experience: Preview for October 8th 2021. What can I say the highly anticipated day is finally here. The release of the white Nintendo switch OLED and the release of Metroid dread. I'm not guilty, to say that I was the fortunate ONE to be able to buy the special edition Metroid dread. This is so special because I absolutely love the Metroid series. I'm so glad to see it back and especially on the switch. And especially played on the switch oled. IT WAS WORTH THE WAIT IN LINE. Thank you for all the great customer service. And thank you for all the reward points.

Fantastic experience: Usual GameStop. Clean, staff is informative, and it smells nice in here

Fantastic experience:

Fantastic experience: Yeah find a lot stuff

Fantastic experience: The workers were nice and told us about the sales and we got a tauntaun sleeping pellow from star wars.

Fantastic experience: Really good service

Fantastic experience: I just love this gamestop friendly people that works here

Positive experience: Less amount of employees to see customers at a very slow rate with the cold outside

Negative experience: They had 1 sales clerk and at 69yrs old I was second up and I stood in that line with my back hurting for over 44 minutes before the clerk got to me..no apology for waiting and my transaction took all of 3 minutes to complete..smdh

Positive experience: Need more product

Positive experience: The girl at the register was awesome. The product selection was kinda slim pickin's.

Positive experience: Friendly service. Found what we were looking for and more.

Fantastic experience: Glad to see the store open and taking all the necessary steps to make sure its a safe environment..

Negative experience: Only one person working and the wait time is long.

Negative experience: Been calling for the last 15m and no answer. !!!

Fantastic experience: I got what I wanted and they having a anime sale with 25%off everything only if you buy the cowboybebob bag for $4.99 I got a cowboy bebob Funko Pop statue scene with Spike and the main villian along with a Joker and Harley Quinn statute and a Cyberpunk statue of Jonny Silver Hand and a Hero Academia statue and headsets and plus I had $10 plus a $5 coupons off with the 25% off everything ended up being under $100

Fantastic experience: GameStop is back !!! Enjoyed the visit made sure i was purchasing the right title I was requesting , also they were very Courteous and professional. Will be back !!!

Negative experience: do not shop at any game stop its just a rip of when you ask for a game or console they will go immediately go for a per owned one i got my PlayStation from there and my mom was so oblivious we got a pre owned one when we said for a new one the console smelled like cigars also the controller the controller was busted when i got it so i went for a refund they told me i could get a other pre owned one or a pre owned game we left the store the console needed repair the thing that connects the ps4 to the controller did not work but there pre owned games are good sometimes but sometimes with a lot of scratches if i where you go buy your things somewhere else

Fantastic experience: Awesome customer service every time

Positive experience: Some attitude with the staff. Ahhhhhh barely ok.

Fantastic experience: Quick and easy

Fantastic experience: The young man who helped us on this fine Thursday night at 8:30 pm was very informative, very helpful, and super friendly! I wish I could remember his name! I purchased A LOT of stuff and he was very patient. While my 3 young boys was running around! Superb job! I will def be back!

Fantastic experience: Its is helpful and a great store for gamers

Fantastic experience: Really super friendly and helped me find and get an item I wanted!

Fantastic experience: Very helpful

Positive experience: We go here alot because it's close an we have multiple systems in the home,Would have gave a 5 star because staff is friendly and knowledgeable but stock is always low or out.

Fantastic experience: Guy always helpful

Fantastic experience: Great customer service

Fantastic experience: The customer service is excellent! Polite! We enjoy going there.

Fantastic experience: Friendly customer service and very knowledgeable

Fantastic experience: Great service from employees and they where very polite and patient on helping my son 9 year old son with his purchase and questions.

Negative experience: ni0o

Positive experience: Nice selection

Positive experience: I always come here. The shop doesn't always have what I want but sometimes they surprise me by having something I love!

Fantastic experience:

Fantastic experience: Cute and small

Fantastic experience: My favorite location after the one on Ave S closer down. Very friendly and knowledgeable associates