GameStop

Negative experience: Multiple times I’ve visited this location just to find it close during business hours when it’s suppose to be open.

Negative experience: Everytime we go in the workers are always so rude. They always have an attitude as if they dont want to be at work. I hate to complain but it has happened every single time we come in.

Positive experience: Decent service at this location. Better than some other GameStop locations in the area. I came here on release day to get the switch 2 and they were the only store that had enough extras for those who did not pre-order. The area can be a bit unsafe but security is present.

Negative experience: Reginald sold me a pro membership on the day that the preorders for the switch 2 opened, saying that it would save me $25 on the switch 2. When I came to pay for the Switch 2, the guy behind the counter wouldn't let me apply that coupon and would not let me apply reward points. They also never answer their phones and are extraordinarily stingy with trade-ins. I had a single scratch on my switch dock and they called it defective and took 75 bucks off the trade in. Avoid this place.

Negative experience: Ive been calling for almost an hour they are lazy and incompetent then they take the phone and leave it off the hook and eventually hang it back up I have 48 calls out to them and the blonde girl is the most disrespectful there and tries to give used controllers to people who buy a brand new one with a warranty and if u need to exchange it with ur warrant ur gonna get a used one if they even have any lazy nerds who don't want to work is what they are they need to learn to answer the phone no wonder they never have people in the store because people don't want to deal with the the blonde and the other lazy ones in there

Negative experience: I avoid negative reviews…but the audacity to bluntly lie is atrocious! General manager should be investigated and fired! Canceled my pre order so he could give my reservation away to himself and friends. GameStop corporation did not cancel any prismatic only journey together. He has the audacity to lie to my face. I thought game stop employees held the honor system. Hopefully corporate hears about this dishonesty and failed store ethics! Pokémon is a hot item, and when managers turn into scalpers they become the problem!

Negative experience: Sat in my car to test my theory and I called the store. Still with no customers inside they don’t pick up the phone. The one person who is only responsible and shows that he wants to work and be there is the Hispanic male.

Positive experience: Slowwwww service

Fantastic experience: Really great and helpful staff.

Fantastic experience: Really nice staff polite and help me find what I needed

Positive experience: Could use training for staff friendliness. So far only one employee has made my trip enjoyable.

Fantastic experience: Very helpful

Negative experience: They open late every day the time they say on Google is not to date of the times the store opens !

Fantastic experience: Friendly, clean

Fantastic experience: Go here if you wanna get broke and if try to sell your games back the most you'll get is $20 for 5 games

Positive experience: I've had terrible experiences with the Gamestop in Eagle Rock, California. I actually boycotted them and bought my gaming things off of Amazon or Best Buy or Target. I recently went to the Gamestop in Lancaster, California. Wow! I was amazed at the great customer service I got. I worked retail for over 20 years. Some of that time as a manager. My experience at the Lancaster, California Gamestop was excellent! I'm now a Gamestop customer again, due to the outstanding customer service.

Negative experience: Second day I've tried to pick up my preorder and they haven't been open!!!

Negative experience: says it opened at 12 but been outside waiting for a hour and other people too what type of business is this

Negative experience: Pre-ordered game and workers said they will call me when they get the preorder bonus. They never called. Also they lie to you so they can make a sale.

Negative experience: Schedule is inaccurate they close at 7pm

Fantastic experience: Ruben was awesome. Got my one console traded in for the new generation. Effortless and quickly tested everything then got the new system from the back. Experience was great. They asked about warranty and other services but not pushy at all

Fantastic experience: Fast and easy paying was real fast and can't wait to come back

Positive experience: Great games but high prices even stuff that came out years ago.

Fantastic experience: Friendly,helpfull service

Negative experience: I bought a used guaranteed refurbished PS4 console.($350.00+) I even paid an extra $15. for the GameStop points membership. The console is corrupted, and games that load won't play. I took it back but for a refund but to exchange well within my 30 days. The store tells me that even though they can see my purchase on their screen and everything is in it's original packaging. I cannot have an exchange because I don't have the receipt.. This is garbage.!

Fantastic experience: Today I walked my 10 month old through the store for some cool stimulation.The employees were both kind and didn't make any fuss. ..My other son Jarred games,and this is our stop whenever we need game service....Thanks

Fantastic experience: Absolutely love this place and they are so nice as well.

Negative experience: Unprofessional.

Positive experience: Smooth experience.

Negative experience: some of the worst customer service ever

Positive experience: Love it

Fantastic experience: Had vanity of ps5 games to choose from

Fantastic experience: Alway have what we need

Fantastic experience: Been to all of the GameStop in the AV an Westside Lancaster is #1 an Eastside Lancaster is a real close 2nd. It's good to go to either of them in Lancaster friendly an Helpful.

Negative experience: They lie to you just to make a sale and when you catch them, they blame it on corporate or on another employee. Then say they're sorry, like that makes it better.

Negative experience: store itself is alright, however online service for preordering was abysmal for me. Ordered demon slayer and was supposedly going to receive on launchday. didn't end up getting it til a week later. I got it same day at best buy. when I tried to return this one the employee's said they didn't recognize the receipt and couldn't do anything for me. Not willing to help at all. thanks for nothing.

Fantastic experience: This GameStop store always has all the games I’m looking for unfortunately it’s not the closest one to where I live but usually I end up going there due to not finding it in the one near to me, nicely organized collection of games and accessories along with an awesome and friendly staff

Fantastic experience: Fun place

Fantastic experience: Everything a kid/ adults needs and more

Fantastic experience: It is a very nice store the people were super nice. Highly recommend.

Positive experience: Stopped by for some funko pops and a switch game.. The crew here are always great

Fantastic experience: Super friendly and professional!! Great vibes!

Positive experience: Very nice

Fantastic experience: Sold the ps5 out fast

Negative experience: Horrible customer service! Employee don’t know anything about the amiibo’s nor the Nintendo switch, asked him questions and his response is I don’t know much about anything?! Then why are you working here? That’s your only job is to know about the product you’re selling. I tried to buy a game; they had two in stock, oh he can’t find them either. Dude just clock out and GO home.

Negative experience: Employee couldn't honor a $5 coupon because my membership expired the day before. I buy the membership every year so to that I say.. 1-star.

Negative experience: i talked to christopher he said "my phone is probably gunna hang up.." and the call ended called back twice no awnser

Fantastic experience: It's good for games with the updated consoles. Not to good with ps3 consoles though. Good with xbox 360 though!

Negative experience: The employees here are very rude. My wife and son were in the store waiting for me and people were entering the store after them. As soon as i walked in with my cane she looked right at us and said two people have to leave. She didnt address the three people that walked in after them! Not disabled people friendly! Very rude employees.

Fantastic experience: Quick friendly help

Fantastic experience: I always have good service when I’m there I made friends with the staff they friendly which awesome when your having a bad day go in the store buy a game fun to laugh

Fantastic experience: Everyone knows me and. My brother because we go there alot

Fantastic experience: Great

Fantastic experience: Love the place. My kids act like it's a candy store when they go there.

Positive experience: Expensive. But if you can't wait and need it now they got what you need

Fantastic experience: Always good, knowledgeable service. Super nice workers.

Positive experience: Go to place to replace controllers that I smash

Negative experience: Always a long line and crazy hobos outside

Fantastic experience: Helpful employees. Good service. Good experience. Recommended!

Positive experience: They need to talk less and ring customers up faster... And they lost two stars because they never answer their phone.

Fantastic experience: Always very nice.

Positive experience: The clerk Will was extremely pleasant and very helpful in his field of knowledge.

Fantastic experience: Gama. Stop

Positive experience: Friendly staff, good service. Very busy the day I went customers were unruly.

Positive experience: Selection of preused games

Fantastic experience: They have really great service and they make sure their customers are good

Positive experience: Good customer service but limited supply in this location.

Fantastic experience: Extremely helpful. Went in to preorder Death Stranding and had a great conversation with the dude working. Always kind and willing to help. :)

Fantastic experience: The staff here are pretty awesome, love the environment of the store

Fantastic experience: Excellent

Positive experience: Pretty good place to buy games

Negative experience: The parking lot is crowded and full off vagrants. People begging money all the time. Not a good place for kids or grown ups !

Positive experience: I'm not a gamer but I like to go in and look around

Fantastic experience:

Fantastic experience: Love the prices

Fantastic experience: The employee named Will was so nice and knowledgeable it made our visit a pleasure. Mr. Will is definitely an asset to game stop. Thank you.

Negative experience: Pre-Ordered Astral Chain 2 weeks before release on the GameStop app and I came into the store and they said I didn't Pre-Order anything and that there is a $5 fee for even ordering Pre-Orders so I wasted all my time for nothing. I even have an email stating that I Pre-Ordered the game but alas I do not have it.

Fantastic experience: I was looking for an old playstation 3 controller cord to witch they had it at a good price and the staff (Johnny) was very Patient and knowledgeable and he really made my day thank you gamestop and keep up the good work.

Fantastic experience: This is the best store ever!!! I'm a gamer so I love games and a store of games only is a dream. I happy gamestop is a company and sell all of the best games.

Fantastic experience: Great store helpful staff

Fantastic experience: My Godsons favorite place

Fantastic experience: Staff at this location is the best. Have kept me a customer 7 plus years because of how good the staff is! See you guys Friday for my preorder

Fantastic experience: Awesome atmosphere and great customer service

Fantastic experience: Nice people

Fantastic experience: Great workers and friendly. I spend way too much money here.

Positive experience: Normally a 5 star, but when tested on game recommendation, not too pleased, great selection, amazing staff, but the staff needs to learn the recent releases a little better. Beyond that, this is the only GameStop I would recommend.

Positive experience: I like game stop to a degree at this point. Used Games are pretty expensive and when you want to sell them your used games they only want to give you literally a couple of dollars. Shame how they do these kids and teens . But what ever I purchase my kids games and other items they need for their game systems off of eBay and Amazon.

Positive experience: Great

Fantastic experience: Great guys, great games.

Fantastic experience: my kids are going to GameStop always loved taking them there early I was just playing with they need and it's very friendly customer service always with a smile great

Positive experience: Haven't been having what I want lately

Positive experience: They're nice and friendly but really crowded

Positive experience: Great energ in the store, knowledgeable helpful staff

Positive experience: Great Customer Service Very Knowledgeable Staff

Negative experience: I've got many problems with GS. #1 they overcharge on used items. Specifically a PS4 controller. $45.99 used when Walmart offers them new for that price. #2 they don't answer phones, like at all. Press 1 to speak to an associate, it has a message that says call back in a few minutes, like what business does that? We tried calling both morning and night with the same response, So now, I am done with this business. GameStop, remember EBgames? You'll end up worst at this poor rate.

Negative experience: Poor work staff

Fantastic experience: Always a great place to buy games

Positive experience: I always have a great experience in here. Every game I have gotten was always clean and never had an issue of returning it. the lines are always short and everyone helps out. I wish they had more of the action figures of dragon ball super and others like Palmdale's gamestop.

Positive experience: It's all right

Fantastic experience: