GameStop

Negative experience: Shame on you for closing the only decent gamestop that fargo has....the mall store is mismanaged...full of rude employees and for those of us who didn't want to deal with a bunch of ill mannered mall goers...this is just a downgrade....shame on you

Negative experience: Tried going here today. The clerk moved at a snails pace.

Negative experience: Went in here with my family today to see what they had for Pokemon. My husband walked up to the counter and spoke to a guy with a man bun and asked if he could see what he had in stock for Pokémon. The kid brought out a box and my husband had asked if he could see it. The guy said “there’s nothing to really see” and I left. Not giving this store my money.

Fantastic experience: Has great price and nice stuff and great price

Fantastic experience: Great. It was in and out. Bought a new PS5 pro and they were fast and helpful and had good answers to my questions. Great place.

Negative experience: Called ahead by a couple weeks and spoke to manager. The manager informed me that they would have a certain item on stock on release day(1/17/25). Also informed me that they would wait until their 11am scheduled hours to open and would have a hard limit of 2 items per customer. I got there at about 10:40am and people were already inside so I went in and the people in line informed me the released product was already sold out because they opened the doors around 10:30 for a couple people standing outside and then allowed those couple people to purchase the entire new release stock they had before anyone else had a chance... so they basically blatantly lied and I believe they just sold the stock to people they knew early before anyone else had a chance and did not stick to their "hard limit" per customer. Absolutely ridiculous. Very angry customer here.

Fantastic experience: The perfect stop for my gifting needs.

Fantastic experience: The two gentlemen working this evening were beyond helpful. Helped me decide on my purchase and made the overall experience wonderful.

Fantastic experience: Toby made sure to go above and beyond to help us with our queries and the items we are looking for. Hands down the greatest shopping experience we've ever had out of all Gamestop locations we have visited!

Negative experience: I’ve never experienced such outright disrespect from someone on the clock at a customer service job. Roughly before 4:30 on June 10th I went in with my partner to help my boss, who is disabled and could not come to the store, sell an unused PlayStation 5. This gentleman barely glanced at this console, which had not even been taken out of the box since purchase, and told us he couldn’t take it because it was “unkempt.” Then proceeded to tell us to go to the location in the mall (wouldn’t they have the same policy?) We had already been there, and their scanner was down so they couldn’t take it and sent us to this location. We relayed this information to him and he said, “I don’t believe you.” I called my boss to see if she wanted to talk to the associate and maybe see what her options were. I asked if he could talk to her and after ignoring me for a couple moments he said, “no. She can call the store, though.” His tone was dismissive. He also thought it was his place to tell another customer’s kids to quiet down, which I also thought was inappropriate in the setting. Overall, I’ve never once seen someone so ill-fit for customer service. Guys like him are the reason GameStop is going under.

Fantastic experience: Zach is a great employee! Very helpful and nice. He would be the perfect face of gamestop!

Fantastic experience: Traded in Xbox. Great service!

Fantastic experience: Great staff very helpful.

Fantastic experience: best experience at the game stop ever Lynn I think was his name I just got my controller from him and it wonderful! thank you!

Positive experience: Decent although they didn’t have the game my kids wanted. Usually pretty good customer service. I’ll be back

Fantastic experience: The guys working tonight are amazing! Very helpful and nice to talk to.

Negative experience: Worst store

Fantastic experience: Wow! Managers have obviously been finally paying attention to this place! We love coming in here now, huge difference compared to us coming here a year ago! We've been here a few times within the past couple months now. I'm glad we started coming back. It's refreshing to see a worker in here know what he's doing. The dude that's in there all the time now needs a raise or somethin! Get him recognized for sure, you don't wanna lose this one!

Negative experience: One glance and I’m out, workers are nice and all but Jesus… this place has gone down hill. Hardly even a store very limited selection of games..

Positive experience: Its a GameStop.

Fantastic experience: The young men in the store are running understaffed and stressed out. I ordered a console for my kid and they were just about to shut the doors because a team memeber called in. These wonderful young gents stayed open just a bit more, so that my kid could get his console. Happy kid, happy Dad. If you guys see this review...you rock!!!

Positive experience: Like the store. Went to the one in the mall, selection didn't seem what it used to be. Results of online sales I recon.

Fantastic experience: TJ made my day, thank you very much!

Fantastic experience: Family Oriented Business If Consumers Don't Feel Happy When They Walk Out The Door Then We Didn't Do Our Job. Costumers/Guest Always Come First.

Fantastic experience: David was helpful picking out a gaming station for my son rick

Positive experience: One of the few GameStop I think was staffed by competent people. They seem to like their job somewhat and put effort into it. I hope their bosses and the people in management care about their staff.

Negative experience: Placed an order online to pick up same day. Took time off work to get there by 8 to pick up my order as it told me to on the confirmation. Turns out the store closes at 6.

Fantastic experience: Great selection good prices helpful workers

Fantastic experience: I've bought 3 Xbox series X's in the last 2 months and the manager has always helped to find and implement any discounts available

Fantastic experience: It was fun talking about Five Nights at Freddy's.

Negative experience: Female Employee was acting like she didn't even wanna be there and had a terrible attitude, never going back!

Positive experience: Said store had game. Store didn't have game. And the place had a weird vibe to it.

Fantastic experience: Great place.

Fantastic experience: Friendly faces and helpful as always . The pleasure was all mine

Fantastic experience: Nice little shop, had everything we were looking for, the worker was very helpful and answered all of our questions.

Positive experience: Had the game I needed

Negative experience: Waited for two hours in a line just for them to finally let us know that they never had any Xbox Series X in stock. They never had any consideration for their customers whom were enduring freight temperatures that could have been easily avoided.

Fantastic experience: Very nice people that work there. Had a great visit.

Negative experience: Either stock your stores or deal with empty shelves. Every time I go in there and ask for something off the wall, “Sorry we actually don’t have any in stock.” Okay so if it’s not in stock, take it off the wall. I don’t care if it’s an online only item or not, if I can’t buy it in the store after seeing it on the wall, don’t display it. I also asked if they just weren’t allowed to order more, ya know cause it’s a game store why wouldn’t you keep stock? And they basically told me they weren’t. I walked out the door and ordered what I was looking for for half the price and I’ll get it within 2 days from amazon. You’re telling me a gaming business can’t get some stock from amazon if no one else is selling to you? Also a few months back when I went in for a pre order, I told the guy 3 times, (3!) no I didn’t want to renew my membership that day. Payday was a few days away, I was just trying to get the preorder reserved. But he still forced me to renew it. Making, cause my choice clearly meant nothing to him, me pay more when I told the guy no. The only staff member that’s good there is the lady who was a manager within the last year. I don’t go there often enough so idk if she’s still there but the last two times I’ve gotten guys that really bring a bad reputation to the place in my opinion.

Negative experience: Their phone will often ring then disconnect. Last two purchases here the items were defective.

Fantastic experience: Far more knowledgeable and personable employees than the nearby mall location. Overall great selection and very accommodating in terms of helping customers find what they're looking for.

Fantastic experience: I love it. I'm getting my games and my headphones soon

Fantastic experience: Gamestop good

Fantastic experience: Got my Granddaughter all her birthday presents at reasonable prices

Fantastic experience: Chase was awesome, thanks for dealing with our craziness

Fantastic experience: Always a pleasure!

Fantastic experience: Thank you for being awesome. You guys rock

Fantastic experience: Very knowledgeable sales associates.

Negative experience: Does not make exemptions for medical conditions for those who cannot cover their face while in store. Pretty sad place this has gotten to be.

Fantastic experience: Great staff and selection of games and collectibles.

Positive experience: Friendly staff and helpful.

Fantastic experience: Very friendly customer service!

Negative experience: I called them and left my name and number so that they could call me to tell me when they would have pre-orders available for the PlayStation 5 so me and a friend could get them. Didn’t receive a call...

Fantastic experience: I just love games

Fantastic experience: I love it

Fantastic experience: Great there very helpful to a single mom who knows nothing about games!!

Positive experience: Meh

Fantastic experience: (This was not made by my mom, this review goes into another review that was a little unfair, but I was (and still am) salty from that situation) God that Alexandria gamestop was so bad while on the other hand this one is good because they didn't make the pokemon sun and moon cards nearly impossible to get the cards I remember the time when I accidentally scratch slazzle code too hard and they replaced it. plus I'm trying to get the Marshadow code can you please send it or give it to me? because the Alexandria was so posed to on oct.5 but they didn't.

Negative experience: I got a controller from there and it broke. Had the replacement plan and they said they would have a new one out to me I 5 to 7 days. Took a month to get to my front door. Then the controller they sent me as a replacement was also broke. Then I called and complained and they said it took so long because of covid and the item I got was preowned so there was going to be problems with it. Excuse me but the item I buy should not be falling apart. Gamestop is a horrible company and there is a reason they are going bankrupt. I'll take my business to best buy or target for now on.

Negative experience: Didn’t have wired controllers. Employee was rude when I asked if they had any. The employee tried up selling custom controllers. All I wanted was a controller to play on my laptop with occasionally.

Fantastic experience: Great location and friendly service

Positive experience: Wide selection of games

Fantastic experience: The employee was a pleasure to speak with should be promoted if she's still around made looking for the Digimon switch game a breeze. Also was a genuine pleasure to interact with.

Fantastic experience: Guy at the counter knows his stuff. Very helpful.

Negative experience: Save yourself the hassle, and go to the West Acres Mall Game Stop. The service there is better, the staff is friendlier, and you're going to actually be helped rather than looked down upon and treated poorly.

Fantastic experience: One of my children's favorite stops. Are always willing to order anything for you if they don't have it. I called ahead and they held an item for us. Staff is extremely helpful, even when I have "stupid" questions. I'm not always up on the games like the kids and grandkids.

Negative experience: Boring

Fantastic experience: Good

Fantastic experience: EVERYTHING I need

Fantastic experience: Great place super helpful and answered all my questions and he was extremely polite

Fantastic experience: I'm searching for a specific pusheen item which my local store hasn't gotten in yet however, they were kind and looked it up for me at another store and online. Staff is great. Prices seem a bit high though.

Fantastic experience: Hay it's the GameStop I went to

Fantastic experience: Bought a ps4 v2 camera and traded in my old v1 camera, process was fast and the staff friendly.

Fantastic experience: I love this location. Brandon, the manager there always takes amazing care of us, and I can safely assume all of his customers. If you're looking for a great place to grab a game then this is your spot!

Negative experience: Got a bad deal on trade in games

Fantastic experience: Best GameStop I've ever visited

Positive experience: Slightly disappointed in the variety of games for the console I have, but the staff was absolutely wonderful.

Fantastic experience: Excellent customer service

Fantastic experience: Had what I was looking for and then some

Fantastic experience: I love the collectables...especially WWE stufff

Fantastic experience: Loved the service here. The associate we interacted with was very knowledgeable and not pushy.

Fantastic experience: Found wat I was looking for and cheap

Fantastic experience: Would rather go to gamestop than Walmart! The people I have ran into at the store have been very helpful!

Fantastic experience: Helped me with a refund that I no longer had the receipt for. Very friendly.

Fantastic experience: Helpful staff. Small and intimate store. I enjoy coming here.

Positive experience: Quality depends on who is working to get you through.

Fantastic experience: Very good place to buy the best games ever

Negative experience: I'm not getting five cents for a triple a title

Fantastic experience: 1 stop shop for gaming accessories.

Positive experience: I go in and the staff is fairly knowledgeable. Story is clean and fairly organized and they usually have what I need. The store is small but Gamestops usually are.

Fantastic experience: The store is great but dont ever order online

Positive experience: Good but small store.

Fantastic experience: Super helpful staff, nice selection of new and used games.

Fantastic experience: Very helpful in finding in what I needed. Love this store

Fantastic experience: Great selection, great staff and prices

Positive experience: Okay place guy was nice and helpful

Positive experience: My son's favorite store. Staff is always helpful and knowledgeable.

Fantastic experience: Great selection, good prices, and friendly help. Nice store.

Positive experience: Small easy to find games, mostly newer systems games.

Fantastic experience: Best Game Stop I've ever been to, thanks to Brandon. Our old PS4 stopped working so we brought it in to get it checked out. Yep. It's done for. So we bought a new one. But first, Brandon really did try everything to revive the one we brought in. I wish every Game Stop had such great customer service. We actually had called ahead and asked if we could stop in when we passed through town in a couple of hours, and if they wouldn't mind taking a look at our console. When we got there, as soon as we walked in, Brandon said "I'm just going to guess that you are the truckers with an unresponsive PS4?" Yeah, that's us. Our company is based right here in Fargo and so we're here frequently and we will 100% be back here at Game Stop Fargo again and again. 5 stars, all the way. Thanks, man!