GameStop

Negative experience: Idk what to put for stars lol. This place closed down 14JUN2025.

Fantastic experience: I love this location, so sad to see it closing next week! Staff is very helpful and they always have a great selection.

Fantastic experience: The service was very very fast in & out in a jiffy

Fantastic experience: They have some hard to find figures as well as games.

Fantastic experience: I've had good experiences here. I go about once a quarter just to check things out even though I buy the majority of my games online. Like they way they organize the used PS4/5 games compared to other GameStop locations I've been too. Very friendly and helpful staff

Negative experience: Poor customer service and zero knowledge on products. Keep playing with your phone and don't care. Wouldn't recommend this location.

Negative experience: I went to purchase a wired power a controller from this location. Mya was the person working. Upon walking in I say "hey, how are you" she says hey, wish I wasn't here. I said sorry, I didn't hear you, she says, wish I wasn't here. I said ok. So I ask if the controllers by power a have paddles, she says all of the controllers in front of me have paddles. I say ok. I wait by the register because she seems like she didn't care, she then goes to Get my controller, which is locked so I can't even read the back to see if they have paddles. Upon arriving home, I open the controller, and it doesn't have paddles, I call back, she is very unprofessional, she says I said they might or might not have paddles, which is a complete lie. The camera will show what's said. I wasted my time and money. Very unacceptable. Would not recommend this location, and she doesn't deserve to be a game stop associate. Would rate lower than 1 star if possible.

Fantastic experience: Friendly service! Great variety and customer service was excellent. They were very helpful!

Positive experience: Good people there.

Fantastic experience: Friendly staff and very helpful

Negative experience: How the most popular game store not have the most popular game? No Elden ring My pro membership is done I got to sit here and wait on my three days off For the game to get here in the mail and it’ll be as soon as I got to go back to work, it’ll be here good job gamestop

Fantastic experience: Great customer service. Thanks Zack. You and your team rock!

Fantastic experience: I'm 29-years old, and I've been a Gamestop customer for as long as I can remember. While going to Gamestop was always a joy as a child, as an adult I've often found myself disappointed with the customer service and quality assurance, especially in recent years. Perhaps it's just the times, or my own aging. However, this location brought a smile to my face over the holidays. I went to buy a game with my daughter just before Christmas, and decided last-minute to sneakily buy a "gift from Santa" for my daughter while she wasn't looking. The 2 attendants there (I think one of them is the manager) went above and beyond to help me to buy the game without my daughter fully realizing. I've generally had consistently good experiences with this location over the years, which I can't say for most other locations I've been to in the triangle. Thanks Brier Creek gamestop team for being a step above the rest

Negative experience: Avoid this location. Bought a game on Sunday, needed to swap the game because I found out someone bought it for me for Christmas. I came to swap and they can’t process the return because they entered the sale as a new game but sold me a pre-owned and their system can’t process it now because of their mistake. Never even opened the game. Just a “I’m sorry. The system won’t let me do anything.”. Bummer.

Fantastic experience: I recently bought a Nintendo switch and needed help transferring the players and progress to the new console, the team was super helpful and spent an hour trouble shooting. The entire team is very knowledgeable and helpful. After an hour of trouble shooting Mr Zak made my sons day when the transfer was complete. Thank You Adam, Zak and Robin for excellent customer service.

Negative experience: By far the WORST at answering phones...31 calls in 2 hours?! Seriously what the hell. I am over an hour away and you're the only one who has what i looking for. Is it really that hard to put your hands on an item that's behind you on the shelf...so yes I am gonna call before making that trip...

Negative experience: Probably one of my least favorite retailers to purchase items from to be honest i actively try to avoid it just because of the check out process and the fact that if anything goes wrong after the purchase point you're probably just screwed. Gamestop just really doesnt seem to care about their customers at all and that is why i usually regret buying things from them. That being said I bought a ps5 literally a week ago. I should add that the process of buying my ps5 took well over an hour because there was a customer just talking to the clerk about some game for quite a while. Then when it was my turn to check out the guy tried to sell me a bunch of stuff i dont need. Then today i randomly saw the price of the ps5 dropped $50. so I went back to get a price adjustment and they said they don't do price adjustments. Almost every retailer does price adjustments within 14 days of the purchase. Smh another reason to hate gamestop. I wish I had bought my ps5 anywhere else, i'd be getting $50 back. I'm going to try my hardest to never buy anything else from gamestop.

Negative experience: It's GameStop. Just don't go.

Negative experience: Lies about insurance policies to sell games and then do not stand by their words

Fantastic experience: Had just what I needed. Quick, in and out.

Negative experience: It isn't the employees fault since I know this has been Gamestop's asinine and failing corporate policy for a decade at least now but please stop trying to debate the customer about PowerUpPro™️©️ Rewards and the extra warranty it literally makes me dread going to these stores and is why I mostly order online now.

Negative experience: Don't go if you are trying to go for a quick stop i work customer service and the guy working tonight was talking every customers head off. First he had a line and was talking horrible about the company. He said he was store manager of triangle town center location , please don't bad mouth the company that signs your paycheck if you don't like it find another job it is unprofessional. Great customer service is meeting needs in timely manner.

Negative experience: Went to game stop today. Had several items in my hand. As I go up to pay the cashier is having a conversation about something unrelated to anything at the store. Then walks away as I walked up to pay without saying anything. Just set my stuff down and left. Terrible customer service.

Negative experience: Stop by today employee did not acknowledge us and was on the phone all the time . Didn’t seem to care to sale. When asking about an item employee continue to talk on phone and wasn’t interested at all to help us.

Fantastic experience: W employees

Negative experience: WWA!!!!!! Tone it down $&@ with an attitude!!!! You got a job to do. Do it better. I will not be back to this location. Ever!!!!

Fantastic experience: I am so beyond thrilled with the team at this store. Both the associate, Xavier, and the manager (I believe he said his name was Jared?) we’re incredibly helpful. I had ordered a refurbished PS4 online as a Christmas present for my dad, but when it arrived the disc drive didn’t work. After several days of not being able to get through to the corporate customer service team, I went to several gamestops in the area and none of them could help me. The Brier Creek location was my last hope. Not only were they able to replace the console, they ensured I had everything I needed for my Dad’s Christmas present, they gave me some tips on how to avoid the situation in the future, and they were overall SO kind and helpful to me, a very frazzled and overwhelmed pregnant lady. I live all the way across town but I will only come to this location from now on - I’ve never experienced such attentive and awesome customer service before. They clearly care about their jobs, the store, their team, and their customers. I am so impressed and so thankful.

Fantastic experience: Absolutely LOVE this GameStop and not just because of its convenient location. Every visit has been and enjoyable experience. The staff is always welcoming and knowledgeable, attentive and friendly. The store itself is always clean and well stocked, with isles easily navigated, and clear visible signage. On a personal note, Jared has always gone above and beyond, bringing professionalism and engaging energy, he is a pure delight. He remembers and personally greets the store regulars, as I observed on my first visit, and he has since done with me. He makes a point to understand the customers, our preferences and interests, to recommend games in a way that feels personal and not smarmy or salesy. On my visit today to pick up a copy of Pokémon Scarlet, he recalled my gameplay preferences and gave me a heads up about some gameplay mechanics in the game. He also made me aware of some minor frame rate lag reported in the newly released Pokémon games, and offered the protection plan to ensure that I was protected if I was unhappy with gameplay experience as a result. Skillfully done, again, this felt like a genuine gesture and NOT a hawkish upscale tactic. Every other game advisor at this location has been similarly friendly, informative, and helpful. Love coming to visit so much that I put off buying Scarlet while at Target today just to pop in here! Thank you Jared & Team! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Well knowledged staff

Fantastic experience: Honestly man I’ve been to a lot of game stops in my time and I’ve been a massive disappointment except for one of capital so I figured I’d give this one a try and see how it goes but if it went bad I was going to ban this company for life. With that being said the manager was the nicest one that I’ve encountered more in formidable and this will now be my current only go to GameStop in the area.

Fantastic experience: Best staff around.

Negative experience: Called the store to see if they had a specific game, Sakuna. They were the last gamestop in the area to have it, and it was the last copy. They said they would put the game on hold for us as we were driving 30 minutes out just to see them. Okay awesome! Except it turns out we get to the store and they already sold that last copy to someone else. So the trip was a waste. Next time just say you can't put a game on hold if you're not going to. EDIT: Just found out that the game was bought just before they could hold our order. Which still really sucks. At that point we wish they would have called us right back to tell us before we drove all that way.

Fantastic experience: Staff was attentive. Place looks like it did 20 years ago.

Fantastic experience: We went in to pick up a few games for our Nintendo Switch. Jared (if I remember his name correctly) was super helpful and attentive. He made our shopping experience fun, and we got to get some pretty cool games. We definitely like this location and will be returning.

Positive experience: Guys seem to live gaming!!!

Positive experience: It was ok, persons working were pushing pretty hard on upselling items, a little bit too much.

Negative experience: When I say no, I don't want a Power Ups reward subscription, that means no. Don't ask two more times and giving me your sales pitch each time.

Fantastic experience: Manager is very knowledgeable and helpful. Definitely took his time to service my needs without making me feel rushed or bothered.

Negative experience: Bought an xbox controller from this exact location around 3 months ago, paid for the protection plan on it as well. Was told I wouldn't need the receipt or the warranty sticker since the transaction would be linked to my rewards account. Been having problems with the controller so I decided to return it under the protection plan to get a new one. Being that it's been a few months and I was told I wouldn't need the receipt or warranty sticker, I couldn't locate either so I went to try and return it anyways. The store informed me that they can only see the past 5 transactions my rewards account had made. I had just recently purchased a console bundle that was appearing as 5 separate transactions so I was told that I couldn't return the controller. Obviously, I'm somewhat at fault as well for not keeping my documentation, but it's still pretty frustrating that there was little to no effort put forth on their part to reconcile the situation. Thanks for nothing, GameStop!

Fantastic experience: Took my PS4 in for trade in. Met Zach the store owner/manager. He was great. Took really good care of me. He was professional, polite, friendly and fast. It's easy to see why this location has a great rating.

Fantastic experience: Everytime I come here,I get what I was looking for and more

Fantastic experience: Great selection and customer service.

Positive experience: Know little about Gaming tried to sell some used games: madden 15', 16', NBA hoops 17", etc..they offered me .80 CENTS FOR 7GAMES...SO I GOT OUTSIDE FOUND A YOUNG FATHER WITH HIS SON AND gave them the games for free. I felt good doing it..thank you lord god.....gary

Fantastic experience: Great staff! Zachary and Hunter are always helpful and friendly.

Fantastic experience: I was in here the other daybto pick up a new controller for my Xbox and a headset. The staff was friendly, knowledge, listened to my wants and needs and recommend the correct stuff, and last of all the store was clean. Awesome experience and will be stopping by for all of my gaming needs!

Positive experience: They had a variety of different games for the PS4 XBOX 1 and the Switch. Only a few games for the PS5 and none for the Xbox series X.

Fantastic experience: The Assistant manager went the extra mile with us, he called other stores for an item I was looking for, I change my mind like four times and took me an hour to decide what to buy for my son. He was very helpful. I'm glad I chose the game stop at brier creek to buy.

Fantastic experience: Zach is especially great. It's the small things like good small talk when checking out make a place go from the nearest spot to "the good one." They always have what I am looking for and Zach is super helpful.

Fantastic experience: Gamestop 4L

Fantastic experience: The people here are amazing and extremely helpful and I will continue to go back to this specific location because of them

Negative experience: In all my years of buying at GameStop never have I had this type of experience. The fact that I have to give any stars for this location infuriates me but we are here to talk about my experience so here we go. I have visited this location over 10 times and 10 out of 10 times I am never greeted. But today was the final straw and I will never visit nor recommend my friends and family to this location again. As stated previously I walked into this location and was immediately side eyed and not properly greeted. I made my way to the pop section as I normally do and saw a great promo game stop was running and a few other items I was ready to purchase. All in all I was about to spend well over $300 at this location. As I walked to the action figure section I noticed on the counter that there were newly received miles Morales pops (over 12 to be exact) that were being received. not paying much attention to them I over heard the store manager hunter say that he was going to buy the chase version of the Miles Morales. I had purchased all 9 of the Miles Morales pops from a different GameStop the day before and that particular pop was the only one missing from my set. I walked up to hunter and say hey man if your going to buy one is it ok If I purchase the other chase pop as you have 2 there for purchase. He immediately told me that they were pre ordered. he didn't have a customers account open and the fact that he told me someone had pre ordered at particular SKU and not even having a customers account open to verify such a claim shows me he thought that I was ignorant to the facts and that I am not. I know that chase variants cannot be pre ordered and that he simply wanted to purchase them for himself. THIS SHOULD NOT BE ALLOWED. It is unfair that those rare items never make it to the shelves because employees deprive the customer of that experience for selfish personal gain. On top of that he attempted to back track and say he apologizes for saying that and that he was not going to purchase them beware he dosent even like it but at this point the damage had already been done. HE IS LIEING and if this is the type of people who are representing the games stop brand no wonder there having some problems. its not all of them but this location take the cake. This situation will be escalated so that way the customer has a fighting chance to make these type of purchases and not have have them taken by ROUGED SELFISH employees. Whoever over sees this locations needs to seriously evaluate the leadership there as people are definitely PROFILED before a transaction can event be completed. Again 10 out of 10 times I am never greeted.and yes I am black..... ill let you be the judge of that.

Fantastic experience: Helpful associate at the counter. Online and in store inventory vary a lot. So don’t trust online. Come to store and check out your self.

Positive experience: I mean.... It's Gamestop.... You already know what you're getting....

Fantastic experience: The guys here are very helpful

Fantastic experience: The staff here are always helpful and respectful of their shoppers needs. They make sure you know about upcoming titles and even if your there just to converse they are available to do so!

Fantastic experience: very nice employee. the person who does saturday evening shift is the best guy to talk to.

Fantastic experience: Love the service! That manger knows what he's talking about!

Fantastic experience: Zachary(554934) was a good person!, he treated us very good!, he gave us the information we needed and we asked for, and also some very insights and help!

Fantastic experience: Amazing staff

Positive experience: Alright

Fantastic experience: Always a nice staff to talk with and they make sure u aren't missing out on anything upcoming.

Fantastic experience: Thanks to the amazing staff, I was able to save my Animal Crossing New Horizons island from extinction. When I had a problem with my switch they swapped it out, with hardly any questions asked (thanks to them for talking me into a warranty). When I realized I didn’t backup my island, they let me recover it before it was sent back to Nintendo. They are very helpful and extremely careful due to the COVID situation, I will always come back to this GameStop for my video gaming needs.

Fantastic experience: We had a really great experience with Hunter & Zack. Both highly knowledgeable for games my husband and I would like. We were both super impressed with the customer service and we felt that Hunter went above and beyond making our experience great! Five stars from us!

Positive experience: Good location. Helpful staff. One of their smaller physical stores I'd say.

Fantastic experience: My favorite GameStop in NC. The workers are nice and friendly.

Fantastic experience: Random kid cakes in spends 100$ hours ice is me lol

Fantastic experience: Very good customer services

Positive experience: Schiester!

Fantastic experience: They are very helpful. The staff is nice and if you are indecisive about something they can help you make a decision a lot easier.

Fantastic experience: GameStop really stepped up their game. Laron was SUPER friendly and helpful explaining prices and deals on PS4 game bundles and VR - he walked me through the black Friday deals through sony - they have a $199 bundle with PS4 and three of the best games God of war The last of us and horizon zero Dawn. GREAT deal. Probably go back and get it.

Negative experience: Angel wasn't as helpful as I'd like him to be. Went in to trade games in, asked him about an upcoming game he just gave short answers. - asked me was I tired of a game already that I went to trade in. Didn't ask why or suggest any good games based off my answers I could've given him, to help me out.

Fantastic experience: Prestige represent!

Fantastic experience: Great

Fantastic experience: These guys are fast and understanding and patient!

Fantastic experience: The employees are always super helpful and friendly at this GameStop location. I always go to this one if I want to stop at GameStop.

Fantastic experience: .Very good attention to customers and job details

Fantastic experience: Good selection of games

Positive experience: Need two people rather than one at registers at times when we visit

Fantastic experience: I found exactly what I was looking for thanks to a knowledgeable and friendly sales rep. Didn't feel any purchase-pressure I usually get in game stores, either.

Fantastic experience: Knowledgable & friendly staff. Helps to always see a familiar face when we visit the store, gives it that small town feel but still cutting edge.

Positive experience: The employee's here are friendly and knowledgeable. Parking is limited but available.

Fantastic experience: Helped me through some technical problems. Very pleased with the professionalism

Positive experience: Slow service

Fantastic experience: People keep on saying mean things about Game Stop but this store is run well. You never feel pressured to buy anything and the employees are always wanting to talk about the most recent games/etc. I highly suggest going to this store for all your gaming needs.

Positive experience: They have games and stuff

Positive experience: La mejor para sus videojuegos en Durham

Fantastic experience: Great customer service and friendly staff.

Fantastic experience: Great guys, always supper helpful!

Positive experience: Great variety of stock, not just video games. The ability to buy good condition used games is a great bonus. There is no different between a new game at $59 and the used one at $49 besides the shiny wrapper. Staff is always knowledgeable and friendly.

Fantastic experience: This Game Stop is more knowledgeable than others stores and it doesn't stink

Fantastic experience: Thx for being open during the snow unlike northgate

Fantastic experience: The staff their is Amazing you will walk out with exactly what ur looking for even if you dont know what you want

Fantastic experience: It's the best place for used games.

Fantastic experience: The Best customer service ever! They were able to answer all of my questions and make all of the best recommendations!

Negative experience: The associate that helped us was extremely loud and trying to upsale everything. His voice was monotone and annoying!

Fantastic experience: Great service...

Fantastic experience: Not your every day Gamestop. Friendly associates. Good deals. I enjoyed going to this one.

Positive experience: Small but good to shop at and near work.

Positive experience: So this isn’t one of my usual shops I partake in but was looking for a particular item and was able to find it there. I was also told that the preorder the item, which makes me think I’ll probably be back again. The customer service was very friendly and had a pleasant experience.

Fantastic experience: My favorite Gamestop in the triangle!!