GameStop

Positive experience: They closed all the other stores by me except this one and the one in the mall so this is my main GS now. One of the guys that works here is so nice and helpful. I wish I remembered his name. Really nice kid. Younger guy with glasses, Super helpful. Wish they had better pricing on pokemon cards but I get it.

Fantastic experience: I always have a great experience everytime I go into the store. Highly recommend this GameStop… only left in Durham

Negative experience: Tried to buy one peice cards that were on the shelf, lady at the counter said they were NOT supposed to be out, and did not sell us the cards just to buy them for themselves... Tried to call the store for clarity but was left on hold for 7+ minutes. WORST GAMESTOP, won't be coming back.

Fantastic experience: Busy store, but the staff is on point.

Fantastic experience: Great Knowledgable help! Got me a new Ps5 and now time to crush some call of Duty!

Negative experience: not a good place avoid

Fantastic experience: Great service

Negative experience: One employee working, no greeting when we came in, did not get told any sales or specials, shelves were completely bare, really felt like there was no energy in the store. They took my code from the other store that closed but makes me wonder how this one got spared tbh. Gl GameStop somethings gotta change fam. Get like the Wake Forest store EVERYWHERE or its over.

Negative experience: It’s always a problem and a hassle coming here its very inconvenient and a waste of time

Fantastic experience: It's game stop not much else to add. They do have a few shelves full of $5 funko pop, only certain ones. But that's still a good deal especially if you collect those. And had a nice section of loose singles , for pokemon and MTG cards. Which was a newer thing to me at least

Positive experience: Stopppoooo

Fantastic experience: Nice selection of figures

Fantastic experience: Good Informative service

Fantastic experience: Employees are friendly and knowledgeable.

Fantastic experience: I just got a PlayStation 5 and I didn't have any gameS except for 3 PlayStation 4 games that I borrowed from my nephew. That should tell u that I haven't had a new gaming system since a PlayStation 3 which I haven't had in some years so it's like doing the gaming thing all over again and the only place to not go broke buying games is GameStop used games. I went in with less than 20 bucks and came out with 3 PS5 games and a PS4 game. 4 games and got change back was great and I had alot to choose from which was also great. The staff was so helpful and customer service gets two thumbs at this location for sure. I recommend this location for sure and I will definitely be back again soon! Thanks for the help that I desperately needed!!

Negative experience: I bought a game online for pickup here and they gave me a problem when I tried to have my kid's Mom pick it up. Highly inconvenient.

Positive experience: Employees are very friendly and polite.Yeah mystery is very chill

Fantastic experience: Darian is the man when it comes to amazing customer service and knowledge about the products. I went in there looking for an item for my husband, and he made sure I found the right one without making me feel stupid (since I had no idea what I was looking for) Thank you so much for your awesomeness!!!!

Fantastic experience: Great selection of new and used games and staff is knowledgeable.

Fantastic experience: Nice

Fantastic experience: Buen lugar los que nos gusta jugar.

Fantastic experience: The service at this store has always been great. A lot of stores will try to sell you hard on a pro membership or warranty, but these folks get it. I know it’s their job to offer those, but if you say no thanks, they won’t keep hounding you.

Fantastic experience: Great service

Positive experience: Getting old, but I still love my games

Fantastic experience: I bought a pokemon-themed Nintendo Switch and it was defective. Another gamestop said that I can only exchange for a regular because they were out and cannot get store credit to order a different one online. They sent me to this location because they supposedly had the smash bros version in stock. They didn't but Mike was able to order one online to be mailed.

Fantastic experience: Mike was very helpful today while I was purchasing a PS5. Was extremely knowledgeable & polite. 10/10 Mike and thank you!!

Fantastic experience: Good prices

Fantastic experience: Great customer service

Negative experience: Nice staff but a bad area. Someone got stabbed out front my first visit

Positive experience: Always get friendly service everytime i shop here.

Negative experience: Literally has nothing in stock even when it shows available online.

Negative experience: Went in to return a preorder so I could purchase again with a gift card. Dude (apparently the manager) decided to return and purchase in the same transaction and fast talk me into a membership or something and not use my gift card on the game. He didn't tell me it was something I would be charged for. I didn't realize what he did until my wife looked at the receipt and she grabbed the game and went in very angry. He was rude to her when she asked him to fix it. He messed up the return and had to give her cash. Just don't go to GameStop.

Positive experience: Started going back to preordering with GameStop because Amazon runs late with releases. Great staff. Wish the warranty wasn't pushed so hard. I'll never need it because I store my games well, so hearing the pitch over and over again when I'm already not too big on talking is annoying.

Fantastic experience: Young lady at the store completely turn my experience around. Store in cary was beyond rude and disrespectful. But the young lady at this store was amazing. Took the time to actually help us and was happy to do so. Please keep up the awsome work....u are a star

Negative experience: Asked a simple question and both employees gave a rude response.

Fantastic experience: Encontré un producto que estaba buscando

Fantastic experience: Had what i needed and gave me a discount

Fantastic experience: Great deals.

Fantastic experience: Always finding great new games.

Fantastic experience: Very friendly staff. Helpful but not in your face. Connected with us with common interest games and gaming knowledge.

Fantastic experience: Very friendly workers. They know their stuff and can give good advice on games.

Fantastic experience: Bones helped me with my purchase tonight. He answered my questions and had a great, positive attitude

Fantastic experience: Nice people and game selection

Fantastic experience: Bones is amazing!!! That's all I have to say. But honestly the whole staff us they are great!!!

Fantastic experience: Good

Negative experience: Hello, Thursday 4/21/2022, I went into my local GameStop at North Pointe Shopping Center, 1804 N Pointe Dr suite f, Durham, NC 27705. The manger that day told me that PS5 would be restocked Saturday 4/23/2022. I asked what it would cost, and he told me in front of my fiance, another employee, and two other customers that the price would be $650 for the bundle and that it comes with Gran Turismo 7, Horizon Forbidden West and a black headset. I set aside the money for that price point and arrived at 6am Saturday morning and waited for 4 hours and when the manager for today came out and asked which bundle I wanted. I asked what the price was today and was told that it would be $790 after taxes. The manager on Thursday, even told me that the the price was for PowerUp Pro members, so i renewed that. The bundle cost was told to me that it was $650 and then this morning told the bundle is $750 and that after taxes its $790 is a complete bait and switch. I understand tax is added on after. I get that. North Carolina sales tax is 4.75% and so I would have paid $680 total. Then I call corporate and am told nothing can be done, I ask to speak to Customer Services manager, Tier 2 and the person I am talking to says that they wont do anything either. Then they give me the Regional Managers phone number, and its for a manager in Florida who covers St. Petersburg and Tampa area. This company is a joke and this practice of customer service and sales is deplorable. SOMETHING MUST BE DONE

Positive experience: Helpful, however not much in actual stock

Positive experience: Still a decent place to pickup a hard copy of a video game.

Fantastic experience: Such an amazing location. I love the employees

Fantastic experience: Favorite GS now

Negative experience: I loved GameStop during my PS3 years. Now it's a lesson in frustration. The used games used to be separate from the new games. Now they're all together which means you have to touch the games to see if they are new or used. They are meant to be alphabetical, but once the first customer goes game hunting that scheme is over. Here's some free advice for all companies everywhere........."IF YOUR STRATEGY FOR SUCCESS DEPENDS ON CUSTOMER PARTICIPATION IT IS DOOMED"

Positive experience: Have me gray deal on my trade in and took alot of time with my nephew answering all his million questions.

Negative experience: Awful customer service. Mike told me told that their printer was broken and he couldn't do anything else to help. Just told me to contact customer service- he didn't know what to do.

Positive experience: Great service

Positive experience: Very helpful will go back

Positive experience: Awesome service

Negative experience: I absolutely hate this location. We come here every once in a while to pre-order games and it's always an awful experience. Today when we went in, a man with long hair and a beard vocally huffed and rolled his eyes when we politely declined his pitch of membership. Completely unprofessional.

Positive experience: This gamestop is overall a great store, except the manager (large white male with long hair and beard) lacks customer service skills. I always feel unwelcome when he’s at the store, and he answers questions sarcastically. I have friends who share similar experiences with him. Other than the manager, this store is great!

Fantastic experience: Great service friendly people and great help for any gaming need

Fantastic experience: GameStop clerk was awesome did what he could for me lots of variety of choices of games by the game systems and pretty cheap and prices

Fantastic experience: Amazing place

Fantastic experience: Friendly staff, easy to get in and out and he answered all of our questions about the games we were buying

Fantastic experience: It was good.

Fantastic experience: Our customer representative, Dane, was very kind and helpful

Negative experience: Atencion mala no buscaron solucionar precios muy altos solo atendieron por atender locos por irse

Fantastic experience: My grand children's favorite place

Fantastic experience: Their customer service was wonderful!

Fantastic experience: Very helpful and knowledgeable

Fantastic experience: They always have a good selection of games and they're always more than willing to work with you.

Fantastic experience: I've always enjoyed this store over the years, had great conversations with employees and fellow gamers. I've run into neighbors, friends and co-workers. With digital games being more convenient this is the first time I've stopped in in awhile.

Fantastic experience: Guys at the north pointe location are very helpful and made us feel welcome in this weird environment we live in these days.

Fantastic experience: Sales rep are always courteous and helpful

Fantastic experience: Who doesn't love GameStop

Positive experience: Great!

Fantastic experience: This gamestop has gone out of there way to make my sons gaming experience the best it could be. Mike and Jenny make customer service their top priority

Positive experience: as a special gift for good behavior I ordered a refurbished Xbox one for my son. When it arrived, one of the plugs was faulty and it did not work. We were distraught but the store staff, Jenny and Tyler found an option that worked for us. Jenny was supremely eager to help which made it a great day for us.

Fantastic experience: Very friendly service, knowledgeable and had the game I wanted!

Fantastic experience: Awesome staff

Fantastic experience: Friendly workers and well-informed about games ( as to be expected ). I enjoy stopping by and having casual discussions about Switch Games.

Fantastic experience: My fav GameStop to go to

Negative experience: Store 4696 Michael.Chisinhall came too store in 12/1 to.purchase switch special 299 with gift card manager was called and he refused to give $25 gift card or store credit of 25 even though we still were purchasing 3 games. NOT good business.

Fantastic experience: Excellent counter staff

Negative experience: Not one of the better GameStops. The store is big but always disorganized and the staff will constantly hound you on preorders and protection plans every single visit.

Fantastic experience: I've been to GameStops before, and just wow. This place was better then I expected. As soon I walked in I was greeted, and well attended. Nicholas made the experience so easy. Both store teammates made my girlfriend, and our kids feel not only welcomed, but literally boosted our moods. I ended getting a pro GameStop membership, they made me aware of all promotions, and warranties availablessings. I will definitely be coming back for their new Lay-Away option on the Nintendo Switch. I would also highly recommend this location for it's phenomenal customer service.

Positive experience: Very courteous and helpful staff that were willing to stay open a little late to help us out. They are doing a good job despite GameStop's less than competitive price modeling and sales policies. They should be commended.

Positive experience: There getting 3 stars from me only because gaming is my main hobby so I enjoy going to Gamestop to browse even though there unfair on there trade-in values and over price there pre-owned products. I recieved $15 cash for an xbox one controller and they turn around and sell it for $40. You get a few extra dollars for store credit but what good is that when there prices are e tremely high.

Fantastic experience: Johnny is the man! Great guy, straight forward and honest! Which is key. Great place to go and get honest work done. Highly recommend

Fantastic experience: Allways a pleasure to go to this location it's the only one I go to and have been going to for many years

Fantastic experience: Omg! Went in the other day and was helped by an awesome chick named Jenny! She was so upbeat and a joy to be helped by

Fantastic experience: Every GameStop is different. Have to visit all that are in the area.

Fantastic experience: Good place for used games mainly.

Fantastic experience: Loads of gaming merchandise at really decent prices.

Positive experience: Ive been going to that location for years, never had an issue

Fantastic experience: Not what i was looking 4 but lots of stuff an really well organized

Fantastic experience: My store

Fantastic experience: Great place and good people. Always a good experience going there.

Fantastic experience: Great customer service.

Fantastic experience: Great customer service and prices

Fantastic experience: Very helpful staff. Well kept store

Fantastic experience: Great selection