GameStop

Positive experience: Always a friendly staff and helpful in finding things I'm looking for.

Fantastic experience: I just came here and I there was a really nice guy there and he help me and my friends with all of our questions and had a cool pokemon conversation with us. ( Who ever that guy was I was just talking to Friday August 8 at 7:45 he needs a raise just because of how helpful and friendly he was.) Also because of my great experience here I will be coming back at a later date to buy one of the pre owned elite series 2 controller accessories and maybe a Xbox series x.

Negative experience: Sold me a ninendo switch v2 pre owned product were the charger was falling out. When I first turned the console on the battery stated it was low then all of a sudden it's fully charged 100%. Red flag I made the purchase at 12:10pm, I never left the parking out cause I was checking everything out. I made a return for an refund immediately at 12:40ish after the store employee Hunter tried to convince me there was nothing wrong with the nintendo after he nick picked with the charger for a few minutes with some needle. No thank you! He would not give me a store credit to go buy the same product at another game stop, he would not give me a cash refund even though I gave cash as part of my payment. My full refund had to be done on my debit card which I still haven't got my refund for $257.99. I have my refund receipt but I would never recommend shopping at this location. Very shady and selling bad products. Save your hard earned money and go to target or Walmart to buy it brand new! First and last time purchasing pre owned anything especially from game stop. Gamestop employees should check everything in front of the customer before the customer purchase pre owned products. FYI Update: The transaction posted to my checking account now there's a open dispute with my bank for this incorrect charge. What a nightmare and headache!! Never again ! Photos of purchase and return receipt posted to this review. If I could give negative 5 stars I would for this location and employee Hunter.

Fantastic experience: Bought my Switch 2 here the other day - Tim at the front was very helpful and the store is in great condition!

Negative experience: The store is currently marked as open on GameStop's website and Google, but it definitely isn't. It looks like something happened, steer clear for now!

Fantastic experience: I had such a great experience with Brian. You can tell why he is the manager of GameStop. He was SUPER courteous not just to me but to every single person that walked in the door (he was by himself, but still managed to take care of me and everybody else with ease). It was perfect customer service and he really knows his stuff. I am happy with my console purchase and can’t recommend this location enough. I will definitely be back. Thank you Brian! Keep it up, good Sir.

Fantastic experience: Avery is a very great worker he was very nice opened on time i was waiting for y’all to open hes very friendly attentive and helped me find exactly what I needed and im very great full for him

Negative experience: The worst experience ever, came to pre order the switch but it’s 11:25 am and the store still isn’t open and they have us standing in the hot sun and refuse to answer the phone. This is why I hate dealing with GameStop and then I had to pay for a pro account just to pre order and the store doesn’t even open in time for a big event such as switch 2 pre orders smh

Fantastic experience: Kayla was amazing , I was in and out.

Positive experience: Small store with limited stock. The staff there was extremely kind and helpful though, which was nice.

Negative experience: I recently visited your store on a night when the temperature outside was 28 degrees. Upon checking out, I noticed an employee was bundled up as though we were in the North Pole. Fortunately, I was only picking up an item; otherwise, the cold would have made it difficult to comfortably shop for the holidays. It appears that the store has been dealing with this issue for several months. After speaking with the employee who assisted me, it seems that the situation has not been addressed. This raises concerns about whether GameStop is prioritizing the well-being of both its employees and its customers. I hope this review brings attention to the need for a repair to the door. It’s crucial that your employees and customers feel safe and comfortable while inside the store. Please address this issue promptly.

Fantastic experience: GameStop team was knowledgeable, nice and helpful! Thank you!

Negative experience: Not sure if the person working was a lady or man but i felt very uncomfortable being there with my kids! The man/women dressed in a skirt did not even acknowledge us. 10/21/2024. would not advise to go to this store it just felt weird.

Negative experience: Not sure what’s going on here, but super strange vibe. Will be going to other location next time.

Fantastic experience: Wallace was so nice and very helpful! Super hype to play Inshin! I am very happy with my purchase and will come here again!

Positive experience: The store front windows are smashed out. But it nice

Fantastic experience: Great employees

Fantastic experience: Great customer service and they were very knowledgeable about what we needed

Fantastic experience: Had a good time spent a lot more than I wanted, but I'm glad I got a few things on my list

Negative experience: While my previous visits on this location have been alright, my most recent visit, 10/20/23, left me astonished. I walked inside and was not greeted or even acknowledged for that matter. There was only one employee and he was helping the one and only customer on the store. While I understand that a single employee cannot assist the entire world at once, a simple:“hey” “welcome in” “how’s it going” or even a nod goes a long way in customer service. I stood in line patiently while he was assisting the other customer, the other customer seemed to know that she would take a little longer to shop or browse around the store to which she said “you can help him” while referring to me. Her act of kindness was nice but in my mind I didn’t mind waiting a bit longer. The employee, even after hearing that, did not look at me, asked me if I need help, or anything for that matter. It is as if I was not there. I am not mad or upset about it but definitely just shocked at the lack of professionalism portrayed by this employee.

Negative experience: This GameStop store is some very poor service

Negative experience: Their Apple Pay system does not work make sure you have cash or card. Not a large variety of Xbox items to choose from

Positive experience: The ease of browsing is great

Positive experience: I bought 3 games and none of them worked.

Fantastic experience: I had an issue I won't go into detail about, but a nice girl whose name I'm not sure how is spelled, but it sounds like CC took excellent care of me. It was cleared up, and I am satisfied with the results. She should be commended for her customer service.

Negative experience: This store is just a problem. At this time either my delivery was stolen or I am actually getting a refund, because dealing with game stop after ordering online is ridiculous.

Fantastic experience: These guys are top notch. He was knowledgeable about what we needed. He suggested great games for the new PS5 console.

Fantastic experience: Experienced staff all across the board!

Fantastic experience: awww we are impressed with Aidan's attention excellent customer service Thank you for making our visit a pleasant one

Fantastic experience: Great customer service

Negative experience: Wish I could leave zero stars. Gift card I bought didn't work and they wouldn't return it so I just had to eat the cost. Thanks gamestop

Positive experience: The store is better than many, but inventory is always poor and they are forever understaffed. Great to visit, just go knowing you have a good chance of not finding what you want.

Fantastic experience: Always a pleasure to do my buying there. Everyone is always so friendly and knowledgeable. One of my favorite stores.

Negative experience: Two days I look forward to in the year, the start of the nba season and the release of NBA 2k. Game stop did not deliver and failed me, there excuse was shipping. Some people got the game when they where suppose to but others that preordered will not recieve until futher notice.. I was not one of the lucky ones, from now on all digital odering on the xbox/microsoft store. I'm old school and just use to the physical copies but time to change also changing who I shop with!!

Negative experience: Confíe en que sus productos eran de calidad ,les compre una ps4 que a las semanas empezó a falla sin ninguna razón, se que no me solucionaran nada porque no le puse garantía pensado que era un buen producto, y que funcionaba bien,pésimo producto

Fantastic experience: Love the customer service and the whole new setup they have. Also they have amazing team!!

Positive experience: Great place for gamers to come buy and check out the newest and oldest games. Didn't have what I was looking for but had some games I've had my eye on for a few months so overall a good time

Negative experience: Waited thirty minutes to checkout. Just no.

Fantastic experience: Good people. Sweet games.

Negative experience: For the most part great. Spend a lot of money and worked a year for them before (diff store). They need to change this can't return if seal is broken BS... So if I dont need it and find a cord I bought I can't return it Makes no sense.. The markup on everything makes them money. The small return on trades when they sell it for way more makes the money and they give their employees mostly low pay.. So why you not giving loyal customers a break? You wonder why walmart, target and amazon are gonna slowly take you out.

Fantastic experience: Love gamestop store. Usually where I buy my games and consoles from.

Negative experience: I was sold a game that didn’t work , took it back sent to Cary to get there copy of the same game to get the same results as I did the first time .

Fantastic experience: Friendly staff and very clean

Negative experience: Gamestop has hardly any games and all the boxes on the wall of controllers and games they may have 2 out of like 15 or 20. Are they going out of business? They don't price compare and so after you buy a game it will drop price 2 days later and you are out of 10 dollars. Amazon gives brand new games at lower rate. My son was hurt when box was showing like they had product and then we got to counter and they were like we are out. I am really disappointed and have spent about 1500 over years to them and the company is just trash now.

Fantastic experience: I was in and out in no time. I told the guy what I wanted and he was quick helping me with my purchase.

Fantastic experience: Great spot and my childhood game stop its amazing

Positive experience: It is game stop so STOP PLAYING ON YOUR GAMES goD help me

Negative experience: Awful experience, manager walked by 4 customers waiting for help without even acknowledging any of us, took over 20 minutes to get a simple gift card

Fantastic experience: My son is older now, I still go in to check for new games and this is when I went. I ordered a game for my son's birthday in August. He'll be happy...

Fantastic experience: Great experience. This the Gamestop that's near my home. The young black man that works there is always friendly and helpful.

Fantastic experience: Always well stocked with a variety of games. From mainstream to indie. The staff has always been friendly and helpful, always trying to serve those coming in.

Positive experience: Good

Positive experience: Good service

Fantastic experience: 塞尔达野吹 switch最佳游戏没有之一，还有一套原装手柄也是这买的

Fantastic experience: Tony Garret was super helpful.

Positive experience: It's GameStop

Fantastic experience: This store is nice and big inside. Friendly person helped me out. I was buying a slightly older game so price was great! Lower than anywhere else by $10.00. I will go back for sure.

Fantastic experience: Good prices for pre-owned games and good deals

Fantastic experience: Great friendly service

Fantastic experience: Great

Positive experience: Great place, good selection of games, and gear for your console. Location is in a good place with plenty of parking

Negative experience: Came here at 5 PM on Tuesday, 10/22/2019 and the store was closed, despite this being during regular business hours. No sign on door or anything indicating why. Guess I'll spend my money elsewhere.

Fantastic experience: OMG I just got the new mortal Kombat xl and tomb raider 2019 love it GameStop is the best of all time.

Fantastic experience: NICE PLACE!!!!

Fantastic experience: Awesome place they have a lot of action figures besides video games

Fantastic experience: Very welcoming, got what I wanted and more!

Fantastic experience: Love when people try to speak in Spanish with me.

Fantastic experience: Great employees, clean environment, extremely helpful !

Positive experience: Great Game Stop. Very pleasant service, kind and respectful.

Positive experience: Good people and they didn't try to sell me on some thing I didn't want like other game stop places.

Fantastic experience: Decent compared to most

Positive experience: Very fun stuff great employees and great value for so much less will be coming her again

Fantastic experience: Staff was very helpful and friendly and they have great deals on used games!

Fantastic experience: Very good costumer service and nice people who are willing to help you on anything

Fantastic experience: Yes, I'm giving five stars... You'll be sad when Amazon puts this one out of business, too. Go buy your games in the flesh while you still can!

Fantastic experience: Got some killer deals here! The Game Gods were good to me on this day to the brand gear I got for my PS4

Fantastic experience: Awesome customer service

Fantastic experience: So knowledgeable and fun to talk with. Great selection. AweSome sale right now

Fantastic experience: Awesome experience

Fantastic experience: Great service and love the deals!

Fantastic experience: Nice place and good friendly service

Positive experience: Very informative and friendly staff!

Fantastic experience: Great selection, knowledgeable and friendly staff, very fair prices. Clean and organized store. My only complaint was that it was super crowded and possibly understaffed but being the Christmas season, that's to be expected.

Fantastic experience: Friendly, knowledgeable associates and store is kept clean. I don't hold pricing against the employees, sometimes good, sometimes not. Good selection for all platforms, just wondering where all the millions of unsold new Xbox360 games are- they should be selling them.

Positive experience: Not friendly.

Fantastic experience: Great customer service

Fantastic experience: Busy but service!

Fantastic experience: Good place

Fantastic experience: Love that store Nick the Manager and staff are awesome.

Negative experience: Had one of my worst experiences here. There was a game on sale that I was looking for and this location had it. However THEYhad not marked it down. Employee refused to fix it. I had to buy it, go to another GameStop, return it, and buy it again to get the sale price. Unbelievable.

Positive experience: Not friendly

Fantastic experience: Great game stop the people are willing to answer a bunch of questions about up coming games and pre orders and they help me track down a figure I wanted that was sold out at that game stop

Fantastic experience: It was great! I was there for the black Friday sale and the line was organized and they went as quickly as they could! The associates were very kind as well!

Fantastic experience: Awesome crew, they were very helpful and insightful.

Negative experience: This store does not stand behind their prices . Went in to purchase a controller and the package said $22.49 , so I tell the guy I want it. He proceeds to take it to the counter. Once I get there he said " oh this controller is $44.99 " i asked doesnt it say $22.49? That is what I should pay. If it is marked that price , that is what it should cost. Bad customer service. If I'm gonna pay almost $50 for a used controller I'll go buy a new one for $60. They didnt even try to help me on purchasing a new one.

Fantastic experience: Very good customer service and very knowledgeable about the games

Fantastic experience: great selection of games! if you cant find a certain game, they'll have it! customer service here is awesome. and the clearance section always has something good!

Fantastic experience: Nice, the preowned games at this one don't cost as much as the regular ones, that's actually a surprise.

Positive experience: Great customer service

Fantastic experience: I received excellent customer service here. I would recommend coming in if your looking for new or used games.