GameStop

Positive experience: As I don't agree on there pricing for some items. The staff her is very welcoming.

Fantastic experience: Best GameStop in the area. Truly best one I ever went to. Really sweet and helpful employees. Mae and Tiffany really has kindness and paitients. While I was asking Tiffany so many stupid questions, she showed me kindness and said non of the questions were stupid and answered to the best of her knowledge. So many different consoles and genre of games. Helped me find the best system and games for my family. 100% will be going back and letting my friends and family know best GameStop ever!!!!

Fantastic experience: Wah wah wah, you “customers can fix 90% of your problems if you knew how to read. “I bought a backbone for an android when I needed it for iPhone,” imagine if the description was on the box…. Crazy. The workers there are great and they get paid too little for what they deal with. Would totally be worried about hate comments but again customers don’t know how to read.

Negative experience: Bought a backbone for a phone asked the the attendent if this was for a android he said yes even asked if he was sure he said yes. Gave this as a gift to someone and found out it was for an I phone. Called and went back to exchange. I lost the receipt but I paid with a card, asked if they could exchange or refund the money back to the card I purchased it with. Jay said he could not. Called again and read them their return policy and I could see it was at his discretion so they were choosing to keep the money and not give the money back. I think this is fraud when you know you can track that item in your store and see that it was paid for and when you sell someone an item knowing it's not the right item. The least they could do is take the item back an give you store credit or a gift card for the price.

Negative experience: I'm so annoyed. I got my boyfriend a backbone on december 24th. I asked the man who got it out was it for a android phone multiple times he said yes. My boyfriend opens it, its for a iPhone. So I go back to the store. I don't have the receipt but I pull it up on my banking app it has all the details they need. They wouldn't let me exchange it for the right one. He said he can't do anything.

Fantastic experience: My favorite go to spot I always get all my games here never had a problem

Fantastic experience: Good GameStop , managers made quick helping us get Pokemon on Black Friday .

Fantastic experience: Jay was really helpful and really had great customer service skills. I really appreciated his expertise and helping me get the best deal for what I was looking for. Thank you again Sir for your time.

Fantastic experience: I had a great experience at this Game Stop thanks to Jay. He was incredibly friendly and helpful. I came in looking for a 3ds charger, even though he was busy he still greeted me and my father. He was extremely knowledgeable on the new games coming out and even gave us some great reccomendations. Overall id definitely come to this gamestop again just because of how kind Jay was.

Fantastic experience: A really good place to go to for any kind of gaming needs it may be a little more expensive than Best Buy but you'll be guaranteed to get what you need

Positive experience: They have what myself, and my nephews enjoy.

Positive experience: Their new policy sucks when it comes to insuring controllers. If i bought a controller brand new i should be able to get a new one if it has stick drift/damage. April 11th i came to this location to exchange my controller for a new one just to end up with a pre-owned one . They cited that’s their new policy. Yeah I’ll buy my controllers elsewhere.

Negative experience: Went into location to exchange a game I recently purchased and the young lady looked up my transaction then, she informed me they could take the game back. I let her know I only wanted to exchange for a game for my switch and she told me I could go select the game then come back to the register for checkout. After I found the games I wanted she then told me we can’t take your game without you losing 50$ since you are a three days past the exchange period. I paid 75$ for a game I didn’t even open/play and all they offered was 23$ even though she told me I could do an equal exchange prior to me selecting the games I wanted. The young lady misinformed me and then took it back what she originally said saying” I’m sorry I didn’t see that at first.” This location needs better customer service! I just don’t understand how it’s ok to mislead customers.

Fantastic experience: Definitely coming back to this GameStop! Luv Tiffany she was really polite knew more about games than I did. She was just awesome! If I could I would give y'all 6⭐s

Fantastic experience: Great staff. Ive meet many helpful folks who eagerly gave the best advice to their knowledge. Friendly. Helpful. ... Good stuff

Positive experience: They were cool and friendly

Negative experience: Someone used my account last year in that store and stole over 10,000 points on my Pro account. I have never bought anything XBox and Gamestop can see this. Contacted customer service and was told there would be an investigation. Never heard back. When I called again they told me I would never get my points back. I hope everyone picks any other GameStop if you must shop with them (which after my experience I’d advise against) go any where else. GameStop lost my 30 years of patronage and don’t deserve your business either. Especially this location.

Negative experience: Walked in on a product release day, was told if it was released today it’s “probably” in a box in the back and they won’t be able to check until after 1pm. So what you’re telling me is you don’t want my money. Really excited for this product and was prepared to spend a few hundred dollars but I guess I’ll take my money elsewhere. Very disappointing.

Positive experience: Bought Razer Gold, printed out receipt with code, 2 at $100 a piece $200, neither worked, out $200!! Not happy!

Fantastic experience: I found the games I was looking for. And the cashier guy (didn't get his name...black guy) was very helpful with assisting me with understanding games as i forgot my glasses.

Fantastic experience: Tiffany and Dez helped out a lot. Very helpful if you have any questions.

Negative experience: I brought a green Xbox controller with a Xbox game pass ultimate included but when I got home and tried it the controller works but the game pass did not I tried entering the code and it said try another site then I tried all different sites and still did not work then I called back and they did not know how to help

Fantastic experience: Bree (the manager) was very helpful and professional in helping me get a new case for my Switch. She was very patient in helping me as well as informative. Highly recommend this location overall.

Negative experience: 1 person working the rest are sitting in the back line all the way through the store. Guy at the counter is trying to ring people out answer the phone etc. Not his fault but management needs to fix this....horribly ran.

Negative experience: Would give 0 stars if I could. Bought a pre-owned Xbox series S here and after 3 weeks is stopped working.

Fantastic experience: Bree (manager) was very professional and courteous when I last visited this location. The rest of the staff are also very professional as well and do a great job.

Fantastic experience: Very friendly staff!

Negative experience: Manager is rude and could care less about customer concerns. Staff is not knowledgeable about repro (fake)games and will try to sell it for full price. So disappointed in GameStop.

Fantastic experience: This store is always clean and organized. The employees there always go above and beyond to help out their customers too. (To the guy who complained about them taking a break with a ten minute sign up in the reviews. How entitled are you? Employees are human too. They need to use the restroom and usually there’s only one person there working if you’ve ever been in this GameStop more than once.) I digress. Great customer service here all around.

Negative experience: Apparently they close randomly during the day for no reason. Guess the employees want to take breaks.

Negative experience: This is the worst store I have ever visited, they have terrible customer service and a terrible attitude to help, I do not recommend it at all!!!

Fantastic experience: Knowledgeable staff and friendly. I came home with the wrong thing for not listening lol we live we learn ! Was certain I knew the "card needed "‍♀️ I'll be back soon!

Negative experience: I callled this location and asked about pre odreder bonuses that were offered specifically by Gamestop for Pokemon Scarlet and Violet but the guy that answered the phone was not even able to tell me about the flying pickachu preorder bonus?

Fantastic experience: Nice employees. Very polite with my son who was trading in some games. Didnt find what we were looking for but Id go back again.

Negative experience: One store had used PS5 controllers but no PS4 controllers. And Another store on the corner of Yadkin and Skibo has Used PS4 controllers for over $50 and the NEW controllers for $60. Sounds pretty jacked up to hike up the prices on used merchandise where it cost as much as the new stuff.

Fantastic experience: Really nice store. Breonna assisted me and she was so helpful!

Negative experience: This location time and time again has the most negatively disposition employees. If you don't want to be there find another job or talk to your bosses about making it so you enjoy being there more. Whatever it is don't take it out on the customer I spend upwards of 400$ a month at gamestops getting various items... never from this location again I hope it closes down honestly to allow those miserable employees a chance to find work they truly enjoy instead of having the hard life of working for a video game company...

Positive experience: Helpful staff

Positive experience: Good prices

Fantastic experience: The staff was so friendly and helpful.

Negative experience: I called and was told they had a used game in stock, drove from Sanford to pick up game only to be told when I got there that they couldn’t find it and the only thing they had was a new game. Josh, who I was dealing with acted like this was no big deal and in unapologetic. Terrible service will not do business with game stop again if I can help it.

Negative experience: Their customer service is terrible I would go to any other gamestop ,we pulled up at 8:56 with with my son and the guy locked the door right in front of us .we knew exactly what we wanted had been trying to call for over an hour with no answer I guess he was too busy playing on his cell phone , They weren't busy no customers he definitely was not Polite he saw us pull up and was standing at the door and when I got out of the car right in front of the door ,he reached up and pulled the chain on the open sign ,and locked the door . I can understand if management tells them to shut the computer down at a certain time .An employee who cares about his customers Would have empathetically explained the situation instead of just shaking his head and saying no.

Fantastic experience: Reasonable price

Positive experience: Slow to check out, but otherwise it was good. It's my preferred GameStop stop and has been for years.

Negative experience: Says open at 7am but 20 min later and the bars are still there.

Fantastic experience: Console gaming systems are here to stay thanks to the dedication of this location!

Positive experience: It's ok.

Negative experience: The store sold me a defective item and although I have the transaction information for them to look up the receipt they chose to decline my request. The employee to whom I spoke with was uninterested in building customer relations and cared more about a one time(final sale)

Fantastic experience: They were very helpful

Fantastic experience: Great employee she was amazing

Negative experience: They change the policy for even vaccinated people need to wear a mask why are the vaccines not doing what they should? You lost my business

Fantastic experience: Service is great and employees know what they are talking about, and It's clean in the store, they are very friendly

Negative experience: Okay I came in here to buy a gift card and look for amiibos. The employee who helped me was completely CLUELESS unless she was brand new but still! I was in line for about 20 mins while she was trying to figure out how to scan and activate A GIFT CARD! GEEZ next time just ask someone to help you!!

Positive experience: Game stop, I have never been, I went in with my 7 year old grandson. Very friendly staff, great selections, gave me a discount because my son served in military. Enjoyed

Fantastic experience: Store is very clean, neat and orderly. Staff well during my visit one 1 store associate was working and she was being pulled in 5 different directions trying to help customers, answering the phone and calling people to remind them that their online orders were ready for pick-up! So koodos to her and she was still very positive and helpful! They had everything I wanted in-stock to include the released today mario golf ⛳ and remembered to give me the extra gift lapel pins for purchasing the Mario golf game! This is the only gamestop store that I use even though we have many in the county! Love this store!

Fantastic experience: I went in looking for a power adapter for my Nintendo switch, and they were sold out. So the female cashier gave me an unused power adapter they had for free.

Fantastic experience: The store had a nice layout, very clear with good lighting, but most of all the staff was very friendly and knowledgeable. Really made for a positive experience. If you have the choice between this location and other local ones, definitely shop here (David was the worker on duty, great employee)

Negative experience: I was visiting your store today & your staffed miss inform guest about the XBOX elite 2 controller. Stating that it could not be used with PS5, I didn’t take time to explain that I have Several systems and I used the Xbox elite 2 on most of them.

Fantastic experience: Great service

Fantastic experience: Customer service was excellent.

Negative experience: I paid $6 extra dollars for my package to be delivered in 2-4 days and not only that, I asked the employee there to please change the address and add my apartment unit and he did not want to. He told me to create a FedEx account and I would be able to change it from there. I believed him until I saw that I could not do that because I have to be the sender in order to change the address just to add a unit number. I have been waiting a week literally. I ordered it last Saturday on 03/27/2021 so it should have been here by Wednesday because I paid the extra $6 for shipping. It is currently 04/02/2021 and I have not seen my package which is a Nintendo Switch and I have been deceived and lied to by this company’s employee. I hope they can train them better to complete the customers wishes like mine which was literally him going back a page and added my apartment number but he did not want to do that, which is sad because there were no other customer in the store at the time. All he had to do was add the apartment number and now look at me mad and with no package. I just called FedEx and they told me to contact the sender which is Gamestop and have them call them to add my unit number which could have been avoid if the employee did what I asked and added the unit number from the get go. I am sorry but this has been the worse first time experience I have had trying to order stuff from a store. Never again will I order from Gamestop.

Fantastic experience: Great prices!!!! GREAT GAMES !!!Also really cool action figures for older kids!!!! Couldn't believe they had Star Wars Action figures!!!!!

Negative experience: Employee was to busy flirting with 3 of the lady customers that was checking out. Him and the 3 ladies had no respect for other customers. My family and I walked out. We waited in line for almost 20 minutes to be checked out. Other customers walked out to that was in line waiting. This is the gamestop by Rack of Rooms on skibo. We won't be back

Fantastic experience: Excellent Customer service

Fantastic experience: Awesome but they sell out quick

Fantastic experience: Always the best deals and friendly service

Fantastic experience: Awesome service

Fantastic experience: The staff are super friendly and helpfull, they have some deals that are store specific, so make sure you check all of them in the area

Fantastic experience: Always very nice and restocks with new stuff often

Fantastic experience: Great prices, called asked if they could place a game on hold I was on my way. Got there he never put it aside, but atleast it was still there

Negative experience: Probably one of the worst Game Stops I've ever been to the & the bald white guy in there is hella rude, and they really don't have a lot of stuff. Nothing new.

Positive experience: I HOPE THIS STORE NEVER DIES

Fantastic experience: Had what I wanted and was alot cheaper then alot of other stores

Positive experience: Good place for games, but some nearby locations are larger and better.

Fantastic experience: Staff was very helpful. Great selection of games. Store was clean. During the Pandemic right now the store is taking extra precautions to keep customers safe.

Fantastic experience: Great customer service

Fantastic experience: This location is my favorite. The staff are always super friendly, informative and helpful. I love the different sales and specials that they are always running. Great place not only to buy games, but also clothing, action figures, collectables and toys. They also have a huge variety of funko pop figures, some exclusive only to gamestop. Great store!!!!

Fantastic experience: The store manager and staff are always incredibly friendly and helpful

Fantastic experience: The staff members help us out alot, even tho the prices are a bit high, other than that everything is great

Fantastic experience: Very nice employees

Fantastic experience: Great staff.helped me a ton!!

Negative experience: Went in to find some Christmas presents for my niece and child and ended up being harrassed by a black Male maybe mid 20s that worked there. There were children in the store and he was trying to start a problem with my husband after my husband confronted him about the way he was treating me.

Fantastic experience: Awesome store and people. Excited for the new store in Clinton, on Sunset Blvd. They have an awesome collection and the coolest employees

Fantastic experience: Nice people working there.

Fantastic experience: Prices are a little bit high not complaining but. Besides that it is a great store fantastic staff really nice

Positive experience: My son loves this place

Fantastic experience: Quick, friendly, and fast!

Positive experience: Have good games at reasonable prices

Negative experience: Place have gone downhill the ppl are cool

Fantastic experience: Good service, helpful

Fantastic experience: Great deals, lots of things besides games for sale.

Negative experience: GameStop is usually a place where the workers are pretty smart on games. This place couldn't be further from the truth! The girl had no idea what she was talking about basically the whole time she was talking. Can't remember her be, but I'm sure it will be obvious if you know even a little about games. Steer clear!

Fantastic experience: I got a new watch a game and a controller

Fantastic experience: Great people and atmosphere

Fantastic experience: Video games do I need to say more

Positive experience: Friendly staff and clean store. Bought a used NES classic but wished it would have been more of a discount vs. new. It was $55 so went ahead and purchased to avoid driving to the Ramsey location. Works great so far but the new ones are like $60.

Fantastic experience: Service is nice and always like going there

Fantastic experience: So helpful. Love this location

Positive experience: A little expensive but I got what I needed

Fantastic experience: The lady was so helpful when I kept asking about games for my children.