GameStop

Fantastic experience: Another great GameStop with GTA-NPC customers, just think about this, you googled the store, for the phone number to ask about the hours Does that make sense? Common sense nonexistent with the wildlife that the employees have to deal with. Great staff dumb customers. Edit: if you are 20+ crying about Pokemon, you probably need to delete your search history before you’re put on a registry.

Negative experience: We normally shop this location but we walked in today and it reeked of weed and febreeze. We immediately walked out.

Negative experience: GameStop makes me absolutely sick with their Pokemon product right now. They get it in the store all throughout the week but make you stand in line and wait on Fridays and Saturdays just for it to be sold out in a very short amount of time because they're allocation is nowhere near as large as some of the GameStops in the outside areas. GameStop is charging way more than what the product costs and their excuse is that is their way of fighting scalpers. All they're doing is hurting their own business and hurting the consumer. What they're doing is breaking I don't know how many consumer laws

Negative experience: I called to ask a question and the employee responded with “i have customers in here” and proceeded to hang up the phone. Disgustingly rude compared to every other GameStop’s.

Negative experience: If doing a PSA submission, I’d go elsewhere, as they make you put it in a smaller semi-rigid holder for some reason. Which is extremely hard to put in and I damaged my card trying to put it in. I’d go to another GameStop which multiple other ones did not make me change semi-rigid holders from the standard 3 5/16” x 4 7/8” stated on PSA website. Other than that, normal GameStop.

Fantastic experience: My son love this store

Fantastic experience: Why add Stanley C Panther Funko Pop

Negative experience: Spent 900 bucks was told I was getting a pro membership, and as usual with GameStop the over promise and under deliver. They do the usual deflection strategy where they ping pong you between the store and corporate, both saying it’s the others responsibility. Go in expecting nothing and they’ll still manage to dissapoint you. Staff is friendly

Negative experience: I recently bought 2 game cards and it cost me 56 dollars, the lady however neglected to tell me that once I pressed accept they could no longer reprint or refund the transaction. Soon after my receipt went missing and now I’ve lost 56 dollars and have no games. I’m never coming here again.

Negative experience: I get places need breaks but if the sign says they will be back at a certain time then they should be back. Just bad service

Positive experience: Sam as all the others.

Negative experience: Unable to return a product purchased yesterday. I purchased a controller from them yesterday since one of mine broke during a move. I went to return it the next day and was told because I removed the tape I wasn’t able to return it. The controller was never used because I found an old controller that worked when I got home. Instead of taking care of the customer or offering a smaller “Open Box” refund they sent me packing I will NEVER buy from GameStop again. Walmart is next door and they accept open item returns. Go purchase from a better company. Selling ALL of my shares of GameStop stock because of this single interaction. By far the worst experience I’ve had in a retail store in a while

Fantastic experience: GIVE CHRISTY A RAISE! Ive been bugging my local gs daily for that studio series 109 Concept Art Megatron. And I am so happy to have Christy there to assist me each and every day around noon. She’s gone above and beyond, and her patience astounds me. Give this lady a raise. Please.

Negative experience: I was told by an employee that most of the workers buy most of the cool or highly sought after collectibles for their resell value before customers even get a chance to buy them or browse. Most the time u get an employee with a real sarcastic attitude every time u speak to them it gets old.

Fantastic experience: Great customer service. I'd been searching for a last minute gift. They were able to identify that they had what I needed over the phone. It saved me the trip if they didn't have it.

Positive experience: The first GameStop I ever went to .

Negative experience: I had an issue on a product I was returning in the warranty window, first off if it’s a mistake on the stores part for mislabeling a product for warranty it should all fall on the store not the customer. Long story short two years ago I bought a headset an sales associate mislabeled my warranted item so came time when said product was giving me issues I returned to the store to claim my warranty. I was told it was mislabeled and not the original product, okay not my problem that’s a stores problem but anywho was told to call customer service and see where it goes. They couldn’t help me and said it was a store issue i had to resolve with the said store. I go in the next day and was told theirs nothing that they can do about it. Lost a long time customer will never do business again ✌.

Positive experience: It was good

Fantastic experience: Bre was super awesome and incredibly helpful with my joycons! She needs a raise ❤️

Fantastic experience: Always helpful!

Fantastic experience: Absolutely awesome, excellent customer service

Fantastic experience: Wayne is a good help...always friendly environment

Negative experience: Was promised a copy that I pre-ordered an hour early at 9am... I'm waiting with a few. Other people nobody is at the store at all. If you're going to tell me something keep your word.

Negative experience: Was told to come pick up my already paid for copy of hogwarts legacy this morning. Told to come get it an hour early .. still waiting nobody here

Negative experience: I'd give it a zero. I wad made all these promises for pre ordering a game there. I was told to come in at 9am so I could pick it up, I have a job to.. I know crazy. They were never there. What's the point I could have gone right next door and got the game a 6 am at walmart.. and not wait around. Worthless Don't care about their customers at all

Fantastic experience: Gamestop is always good lol you cant go wrong here

Fantastic experience: Entire staff was polite and friendly. The store was clean and overall I had no issues. A gentleman approached me asking if I needed help and he was pretty knowledgeable about games and the capabilities of the PS5. I haven't been in gamestop since about 2011 or 2012 but I think I'll start going more.

Fantastic experience: They have great service and lots of good games to choose from.

Fantastic experience: Got a collectable I've been looking at for years for a great deal during the 50% instore clearance. Thanks Wayne! You all are Awesome!

Fantastic experience: Love ❤️

Fantastic experience: Great deals, excellent service, nice employees

Positive experience: The staff is knowledgeable, but seems to be profit driven. I am not sure if they are commission paid.

Fantastic experience: Great customer service

Fantastic experience: Great place. Very impressed. I was unsure of console type and games for my family and Wayne was really helpful. Thanks again!

Fantastic experience: Staff is very knowledgeable on games/systems

Fantastic experience: Very helpful as always when i come in i get more than i expect and service with anything im there for great customer service store is neat and always cleaned. My only issue is with pricing some games be priced lower for a new game as to a pre-owned will be more dont see that being possible

Fantastic experience: #1 gamestope around. Always stocked and staff is great

Fantastic experience: The staff at this location are super knowledgeable and helpful.

Fantastic experience: Wayne was very helpful and knowledgeable about helping me choose the right accessories for my switch

Fantastic experience: As always the staff was very professional, courteous, and well informed of the merchandise. This gamestop is always clean and organized. I would however recommend that you bring your patience with you because the staff works hard to make sure every customer is satisfied with their experience in the store. Which should be accepted, because personally I will wait just because I know I'm going to get the same professionalism when it's my turn.

Fantastic experience: I always have a great experience here. The staff is very helpful.

Fantastic experience: Very helpful staff. Favorite Gamestop in the Fayetteville area. Wide selection of products.

Fantastic experience: Wayne & Christy are the best…they go above and beyond for their customers. This Christmas is going to be amazing for my son!

Fantastic experience: Great service

Fantastic experience: Great customer service

Positive experience: Nice place and nice people

Fantastic experience: Clean store, friendly staff

Fantastic experience: Awesome awesome service here.

Fantastic experience: One of the places I felt like I was in my home country, congratulations on the establishment, the price and the service

Fantastic experience: The manager lady was sooooooo freaking sweet!!!!

Fantastic experience: There very helpful and friendly and willing to help you find what you need

Fantastic experience: The staff helped and got exactly what we didn't know we needed, very knowledgeable.

Fantastic experience: Best place to get the latest Games and Information

Fantastic experience: My go to place every time I want to purchase a and the customer experience is above and beyond.

Fantastic experience: Very helpful staff.

Fantastic experience: This place is awesome I always enjoy going to my game stop they know me by name and they always point out products as we walk in that we collect. Great job everyone!

Fantastic experience: This is the only game stop so far that we enjoy doing business with. This review is long over due, we moved to wake county and we still drive here when we’re back in Fayetteville. They’re professional and will let you know how to save from points. I don’t know these things with points but they will guide you saying you got $10 here $5 here to save on this game. I never have any problems with them. When I do trade ins they’re straight forward with prices. Never had any issue with pre orders either. They send me email or call that my item came in. And this is why they continue to have us as their loyal customers. All the other game stop we been to don’t even take the time like they do most of the time I feel like I’m been rushed...

Fantastic experience: Friendly and knowledgeable staff eager to assist you.

Fantastic experience: Friendly staff, good selection.

Fantastic experience: Employe was very nice and tried to help me !

Fantastic experience: I love it a very great place to get video games and to sell games also!

Fantastic experience: Great prices friendly service

Fantastic experience: My GRANDKIDS LOVE THIS PLACE, So I guess I HAVE TO LOVE IT TOO.

Fantastic experience: Awesome store, great people

Fantastic experience: Friendly!

Fantastic experience: Its a gamestop...

Fantastic experience: I love their midnight releases on pre ordered games

Positive experience: Gta5 on ps3was expensive 30 $ for used in 2018 like really

Fantastic experience: Best place to trade or sell games

Fantastic experience: Amazing service they are really helpful

Fantastic experience: Very kind employees

Fantastic experience: ALWAYS has games I'm looking for , for PreOwned games that is AWESOME !!!! THANKS GS

Fantastic experience: The people were nice and help me get what I wanted

Negative experience: Store Manager Matthew is rude and didn’t want to assist me. Very disappointed and will never go back to this game stop

Positive experience: Wish game stop would carry more games suited for RPG gamers.

Negative experience: Don't bother pre-ordering here, they'll just sell it anyway. I started going to the gamestop on post and it's been much better. I refuse to deal with this place since I had to deploy without the ps4 I preordered, because they sold it to someone that just showed up on release day.

Positive experience: Good place.

Positive experience: They normally have every game I could think of but I noticed how little split screen games they had but compared to how many games I have it's pretty difficult to find new and better ones.

Fantastic experience: Great place and kind staff members....the best staff member I like the most is Katie she knows her games and she makes ever customer feels welcome...thanks so much...

Fantastic experience: Straight up !!! Wayne was extremely professional and helpful with the replacement of my ASTRO C40 controller made it so effortless. I experienced true professionalism and customer service today.

Fantastic experience: It's awesome

Fantastic experience: I love getting my he kids games and more at this store. The employees there seems to care and are concerned with making sure the coustmers are happy and satisfied when leaving the store.

Positive experience: I gave GameStop a three-star where I live when it could have more stars it simply depends on who's working the kind of service that you're going to get

Fantastic experience: Very good customer service.Staff is very knowledgeable. Friendly atmosphere.

Fantastic experience: I love fortnite

Fantastic experience: Customer service is sweet

Fantastic experience: Staff is great. Store manager Chris cares about his staff and customers. Everyone is always nice and friendly as well as knowledgeable. Only gamestop I go to!

Fantastic experience: They are friendly and they will be there to assist you with anything you need

Positive experience: Good place

Fantastic experience: Every time I go here it's always a pleasant experience.

Positive experience: Friendly, knowledgeable staff

Fantastic experience: My children loves this place

Fantastic experience: Kids love the people in the store. Always so kind.

Positive experience: Came in to pay off my preorder for MK11 to pick up tomorrow, didn't realize they were doing a 9pm pickup thingy tonight. I'm sure there was a voicemail, so my bad but who checks those things these days? I don't fault anyone, maybe myself... but I waited in a long line with others when I probably didn't have to. If only I were asked if I planned to return at 9 to claim my prize that may have alleviated some confusion because I had no idea what I was waiting for. The Store Manager seemed sincere about his passion regarding customer service, and the girl who helped me was very nice and helpful. I just hope I don't have any issues picking up my game tomorrow since I now hold a receipt saying I already picked up the game (at 9pm) when my intentions were to visit upon opening.

Fantastic experience: I for get his name but this store has the best gaming info person there is!

Fantastic experience: What can I say its a gamestop, but their customer service sets them apart. All the staff I interacted with were polite, courteous, and knowledgeable when it came to games. They were able to help me make good informed choices on purchases and were able to tell me about upcoming titles and events in the gaming community. 10 out of 10

Fantastic experience: why do you want me to stop

Fantastic experience: Great and Awesome Customer Service Very knowledgeable staffs and soo much Energy to help you at their best knowledge.

Fantastic experience: Great place for all your needs

Fantastic experience: Quick stop to check on a game, they didn't have it in stock but helped me locate where I could acquire it. Always great customer service here.