GameStop

Fantastic experience: Shout out to Dax at the Rimrock Mall store. I purchased a large transformer for my little boy and upon opening it, we found that someone had opened the box, swapped the product, and resealed it. This was an expensive toy. Dax went out of his way to ensure we were taken care of and when the return process was becoming tedious, he called not only the District Manager but corporate as well. Because of him, we got our refund, same day. No corporate hoops. GameStop needs to acknowledge employees like him, they are the reason customers come back. If more stores were ran like this one, GameStop would be a far more competitive and profitable company compared to its competitors.

Negative experience: Your prices on Pokemon cards is disgusting. I’m ashamed to have supported a company when you were being shorted in stock. Great way to pay people back. Hope you go under.

Negative experience: Ruined my controller I was going to trade in they were unattentive to the other customers nirthrr of them knew how to work the system for trade ins. They didn't know how to even look up the controller properly. They kept jamming cords into the controller and twisting it around because they couldn't figure it out. My controller was in complete working order when I brought it in and now it's not working. They were neglegent and unprofessional. They gave me my controller after 20 minutes for this circus they called work and told me to try some other place. Now the controller won't even turn on. I can't believe that this is what people do at their job. I am extremely unsatisfied. If I could leave zero stars I would. Whatever happened to professionalism and treating customers with respect? I will not be returning. And now my controller is broken. Thanks for the excruciating experience .

Fantastic experience: Dax was so phenomenal! Great customer service and so helpful. Thanks, can't wait to see you again soon.

Negative experience: Scalper prices!

Fantastic experience: Always on top of it. If I need a new accessory for my xbox they are there. Plus they still sell some older games that were amazing back then

Positive experience: It's gamestop. Staff is always cool but the prices on used games is meh.

Negative experience: Avoid going to this one if at all possible very rude and sneaky with there policy’s

Negative experience: Rudest cashier ever was very condescending

Negative experience: Would give less if I could went yesterday bought a switch wasn’t told it wasn’t returnable person was very rude and condescending it wasn’t disclosed it wasn’t returnable

Fantastic experience: Great staff that know there stuff, it refreshing to go into a gamestore and get recommendations for games from gamers

Negative experience: I honestly wish I could give zero stars, to be honest. My husband and I came into the store looking for the new PGA tour 2K25, my husband looked at the disk and said I can tell you right now that this game has been used as it has a scratch on it. No when we purchased it we did not get the protection plan because we trust it's NEW, he preceeded to tell us that's how it came . Didn't even let us return it as we never even left with it. He was extremely rude and avoided my question all together. Plus hire people with good hygiene my goodness his hair was greasy and he did not smell pleasant. I may never return to your store and we shop very frequently.

Positive experience: Nice people good new equipment for game consoles

Fantastic experience: Called to find info about fixing an xbox one. They guy was super helpful in suggesting a place that would fix them.

Fantastic experience: Excellent service and the manager is really cool

Negative experience: I trade a mortal Kombat 1 and got cheaper money

Fantastic experience: Awesome game store and accessories. Should be a minimum of two staff at all times there but otherwise it's a cool location for your gameplay needs.

Fantastic experience: Great store!!! We go a couple times a month

Negative experience: I think Dax (thought that was a name tag) helped my son with a toy purchase. He was nice and pleasant enough. The real reason for my review is a “manager” or some person of power came in and was like yelling about we have stuff to do, let’s do it, and said basically he’s going to go do nothing. I’m not sure if this was sarcastic or a play but I was genuinely shocked. The employees suddenly split and hit the sales floor. It may have been warranted but I sensed a power trip and lack of any managerial skills. Felt like abuse honestly. I’ll avoid this location next time so my son doesn’t have to hear and see that again.

Negative experience: Graham sold me a pre order. Been a month and nothing. Waste of my time and money. Customer service is a joke. Spend your money anywhere else.you have been warned. They won't honor their preorders.

Negative experience: They're nice people, but they sold me a broken ps5 controller that was brand new and can't replace it.... BRAND NEW I traded 2 of my own controllers and still paid like 40$ more and they still screwed me.

Fantastic experience: I visited this location on 1/15/2024, and got the help from an associate named Billy. To say he was awesome is an understatement,. I brought my son in to buy new controllers for his switch, he was using money from his allowance for the first time. Billy made the experience wonderful for my son and went above and beyond to make sure my son did not feel rushed counting his money and having patience while I explained the whole process to my kiddo. Thank you Billy

Negative experience: Bought my grandson an oculus which I was told by the sales kid that it was the correct one. Well it wasn’t. I had the receipt for it and my daughter tried to return it only to be told that they needed my credit card, umm hello it was paid with cash! So I went to return it again passed the 15 days and was told no that I couldn’t even though we tried to return the first time in the 15 day grace period and was also told that the sales kid that sold it to us no longer worked there! So what did that have to do with my purchase and return?!

Fantastic experience: The game stop employee was professional, and knowledgeable. I recommend this store to every gamer.

Fantastic experience: Good game

Fantastic experience: Always have good pokemon plush that my dog loves

Negative experience: they have really bad bags that you can see in i got a nice mario toy for my poor poor puppy the as soon as i came home my poor puppy saw the toy and his happines faded when he say the toy it ruined his day my dog has still not recoverd from the bags ruining his day and might even ruin his life it has been 3 weeks and he has not touched his toys this has ruined him!!

Fantastic experience: Great prices and excellent employees that were willing to help find stuff

Fantastic experience: Great place for much more than video games. Just avoid the employee Cris. He is dishonest and a swindler. Store ultimately made it right so I'll leave the details out, but I hope to never cross paths with him again.

Negative experience: They lost my pre-order In their system and I was told in August and then again on November 15th all of it was still there I had a total of 4 copies for my family pre-ordered 440 dollars worth and their customer support line is a joke. They told me they found it yesterday and now can't today.

Fantastic experience: I'm glad to see not all locations have closed. Even though the store is very small as it is a mall location, they had what we needed and the gal at the counter was very helpful.

Fantastic experience: Great service from Veronica and the staff!

Fantastic experience: Veronica was amazing an very helpful went above an beyond. Go see her at rimrock mall amazing customer service. She truly cares an knows her stuff.

Fantastic experience: Always do helpful and polite

Fantastic experience: "Where does he get those wonderful toys?" Joker lol. I got to GameSpot!

Negative experience: Store is not open despite every source saying it is. This location was suppose to be open over an hour ago and it is still closed.

Positive experience: Great place

Negative experience: My son stood at the counter while one employee was busy on the floor working and the other one was so busy talking on her cell phone… for a solid 5-10 mins! She then gets off her cell phone, he asks about a controller which was apparently a lot to ask… she goes and gets the other employee (who was actually busy working) to help him and proceeds to get back on her cell phone! TERRIBLE CUSTOMER SERVICE!

Fantastic experience: Went in today because I needed to make a return. Was helped by a Team Lead who was the only one working at that time. She was knowelegeable and had a positive attitude. 100% will be back in the future.

Fantastic experience: $480 for my iphone 12 heck ya

Positive experience: Very friendly and attentive..clean place

Fantastic experience: Nice store

Negative experience: Not a big one not much selection but great cashiers

Positive experience: Nice shop, lots of bargain buys. Friendly and knowledgeable staff.

Fantastic experience: Great selection of games and accessories! They allow you to trade in your old tech and games. Perfect place for presents! The staff is all friendly too!

Fantastic experience: Great place to shop.

Fantastic experience: Friendly staff with excellent gaming knowledge

Fantastic experience: Grate employees

Fantastic experience: Thanks to GME I can afford a ps5. Unfortunately they're all sold out. Maybe they have battle toads instead... My buddy Chris Chan said this is her favorite store. Great place. Friendly staff.

Fantastic experience: Helpful and quick :)

Positive experience: Need to be on it be aware of customer's

Positive experience: Not a lot of selection

Negative experience: Selling products they can't service

Positive experience: GameStop is a fun place to go if you are lacking anything else to do. It is just kind of an average place, and you may be able to get better deals elsewhere. The best thing about it is probably getting money back for old games/ equipment. Staff is friendly, and help you will any needs. Overall, 7/10, factoring in location, selection, and service.

Negative experience: Call there nobody answer phone terrible business ethics

Fantastic experience: Bought my first Nintendo switch there and loved the way I was helped and given a lot of info on my new console thank you very much GameStop I always come back and recommend you to all my friends

Fantastic experience: Hilarious staff, fun times.

Fantastic experience: Love this place. A bit expensive, but so is gaming

Positive experience: Nothing in stock

Fantastic experience: Really nice guy behind the counter. Knowledgeable and friendly.

Positive experience: Fun stuff

Positive experience: Love GameStop there's no pokemon cards in stock tho

Positive experience: It's ok

Fantastic experience: games store very cool

Fantastic experience: I am not in to Game Stop i never go in there but I will give it five for people that like it

Negative experience: I have no clue why this place is still in business. The prices are ridiculous and the selection is subpar

Positive experience: Seems like Everytime I go in there's new people working there but everyone's been super friendly

Positive experience: Good place

Fantastic experience: Always awesome!

Positive experience: A lot of games out of stock right now due to the holidays. :(

Fantastic experience: Love going to game stop tons of great variety from games, accessories and collectables staff really know they're stuff and great to just overall talk with.

Positive experience: Smaller selection than most GameStops I've been to. Gamestop has stopped carrying ps3 and xbox 360 games so was unable to buy what I wanted.

Fantastic experience: Yummy produce. Fresh colorful

Positive experience: They have great deals, can get anything for a gamer

Positive experience: Ive known the staff for a while. Great stuff, and great prices.

Fantastic experience: Nice staff, very friendly and helpful.

Positive experience: Always good service.

Positive experience: Offers a wide variety of gaming products!

Fantastic experience: All the gaming supplies you and you family might need. Fun gaming merchandise too!

Positive experience: We were just looking for a game and when we didnt see it, we asked a question. The staff member was courteous and answered my question.

Positive experience: I've been going to this store for years. It's a bit on the small size, but the store hasn't lost it's charm after being there for so long. It would be nice to see a bit more apparel but that's kind of a mute point. I don't know what the future holds for this store but I do hope they are going to be around for a little longer, given the current crisis going on.

Fantastic experience: Bought my son a Nintendo switch. Can't wait to see his face when it arrives, he's been talking non-stop about wanting a switch. I plan on taking him in to game stop to get games and accessories because game stop has all the things he'll need. The guy at the front desk was great, he was extremely helpful, I wish I could remember his name so someone can tell him how great he did his job, he seemed to really enjoy working there

Fantastic experience: Super informative on new game launches

Positive experience: Friendly staff that love to help

Fantastic experience: Love the games

Negative experience: It is closed till further notice.

Fantastic experience: They had what I wanted, and upsold me a warranty on the Switch I bought.

Fantastic experience: Told me how to fix my PlayStation 4 and I reguarly buy games from there.

Fantastic experience: Traded in bunches of stuff to get a Switch Lite and the guy was super nice and did his job fast. I will be driving over a hour away again to visit there again and buy some games and more stuff when I can.

Negative experience: I mean it's a good place to get games but for me every time I get a game it either doesn't work well or something else

Negative experience: Completely ignored while browsing the store. No associate said hello, asked if I needed help, etc. I was the ONLY person in the store the entire time I was there and I barely received a glance from either Associate. I dont think I'll be returning to this location for any future purchases. I'd rather spend. Y money somewhere else.

Positive experience: The store was ok, but tiny with a very limited selection of accessories.

Fantastic experience: Excellent

Fantastic experience: Staff is always helpful and ready to answer questions and share their knowledge about games and gaming equipment. The assortment of items for purchase that you can see and inspect in person is also another reason why we like going there.

Positive experience: The only thing that could make this place better would be a bigger PC area or better prices. Still non-the-less the employees especially a certain long time manager make the experience worth a visit. I even found a hidden gem sitting around my room and he was happy to honor the trade in value from the website.

Fantastic experience: Awesome store!

Positive experience: GameStop always has what I want

Fantastic experience: Employee was so helpful and informative. Helped me get exactly what I wanted.

Fantastic experience: I get the bad rap cause it's run by a corporation but it's comparable to every other place for buying games.

Negative experience: Not helpful at all. The employees would rather talk to each other or on their cell phone. Shopping on line with game stop is what I will do from now on