GameStop

Negative experience: Very pushy sale person they kept on and kept on trying two get me two sign up I told him no but he kept on and kept on so I walked out they lost a lot but he's two pushy take my business else where

Negative experience: Went here for a trade in and left getting threatened with physical harm by the manager. Henry Valdez or whatever his name is should NOT be in customer service if he's going to have a terrible attitude with customers and then threaten them and yell profanities after being called out for it. I wouldn't return to this location if it was the last one in existence.

Negative experience: They say they have games in stock, then you order it and they take your money, then cancel your order because they lied about it being in stock. Then you have to wait 5-7 days to get your money back. And the app is absolutely useless. Just use walmart or Amazon and save yourself a headache.

Negative experience: I went to the store to pick up 1 Funko Pop (it’s like a little figure of your favorite characters) and when I got there, the manager on duty or assistant manager (or whatever) was extremely rude when I made it clear that I didn’t want to share my phone number or sign up for some rewards program. His name was Rodney and he just would NOT take “no” for an answer. I remember him getting angry and asking “what, you don’t like free money?” and at a certain point I had to beg him to just buy the pop because he wasn’t ringing me out - he just kept on about some rewards program. Totally unprofessional and honestly unacceptable. I would avoid this place if possible.

Negative experience: Bought 3 games as new, but they resealed used copies inside. I asked the worker if they were used games and he said the cases were display cases but the games new? All three had scratches on them, so they are in fact, USED, plus new games come SEALED! I ended up paying almost 20 dollars more for used games sold as new. Bad business, this is the last time I will ever support gamestop.

Fantastic experience: Video games and more! Great place for Pokemon cards. Henry was awesome! Super helpful and kind. He went above and beyond to help my son who is just learning how to play Pokemon.

Fantastic experience: The girl sylvie is the only person I've seen working so I can't speak for the rest but I know if she's there even if she's by herself she will see to everyone and a high level of satisfaction can expected, thorough, well mannared, efficient, and cute. I will pass several gamestops next time I go to one cause it will definitely be that one

Fantastic experience: Awesome guys and there knowledge about games and consoles were awesome. Def will go back

Positive experience: Good story clean same as all the rest. Polite staff quick easy check out.

Fantastic experience: Had the best experience I've ever had at this GameStop. Store lead, Henry, helped me track down an original Switch AC adapter which are increasingly hard to find due to the rampant counterfeits on Amazon.

Negative experience: just tried to go and the doors were locked but the open sign was on. employee was just standing there behind the register?

Negative experience: Went into store for Shiny Miraidon Promo Card. Only took 20 seconds in the store for the guy behind the counter to start swearing at me. Avoid this store at all cost.

Negative experience: Showed up at 8 10 and was closed from ,8 pm to 8 30 pm a sign in the door, and you would think we'll stay open 30 mins later but no.... I'll redo my membership elsewhere.

Fantastic experience: Nice environment, helpful and friendly

Negative experience: Suck on release day, they open 30 min late when they open on 10am on Friday.

Fantastic experience: GameStop is an all time favorite! The latest and greatest is here and the customer service is awesome!

Fantastic experience: Game stop they were very kind and amazing deals I love it

Fantastic experience: First time at this store, the guy behind the counter was so helpful! Wish I grabbed his name to give him a proper shout-out!

Fantastic experience: Tika was by far one of the most amazing workers I have ever met. She was so sweet to everyone and gave off such an amazing vibe. She was incredibly patient and honest with me which I REALLY appreciated. She was also super funny and so easy to get along with!

Fantastic experience: Rodney has made my dreams of defeating Team Rocket come true. It is nice to see such kind and giving GameStop employees care about customers. Thank you Rodney

Negative experience: Went in to trade games for cash, I had just went the night before and did the same thing a trade for cash. This time though I wasn’t asked if I wanted back cash/debit card or store credit. When I returned after noticing the mistake the “store lead” said and I quote “I gave you back store credit because it was more than what you would have gotten back in cash & I can’t fix the issue” very dismissive and unprofessional. It is the choice of the customers to decide how they would like their funds not the managers. Thought the store was cool up until this point. Now I know to never return here and just take the drive up the road to the next one. So if your doing trades just make sure u speak up I guess because choices are just being made by whoever.

Negative experience: Called in about a specific controller to replace under warranty. He confirmed he had it. I got there and told him I was the one that called and he never said a word for like 5 minutes looking at the computer, pushing numbers on the calculator, and just never acknowledged me until finally he says “yeah your gonna have to go to the mall to get this.” I said ok I called and asked if you had this specific controller for replacement under warranty and you said yes. He rudely responded replacement is not pre owned. Replacement does not mean pre owned. I asked if he could have it mailed to me and he rudely responded he can’t do that. The customer service here is awful. He had no reason to pop off with an attitude. I will never do business at this location again. I recommend the north line store at friendly. They have always been pleasant and great customer service there.

Fantastic experience: Went in got a game console and took advantage of a buy 2 get 1 free promo. Had my kids 11 and 7 and the young lady there was the best in the world. I would definitely go back here again. I lo e every game she suggested and that is no easy task I will say.

Negative experience: I spoke with an employee trying to speak to the manager, not even about anything bad, and the employee refused to transfer me to a manager... like what??

Negative experience: Awful service. Called about a preorder I placed at a different store that got sent here because the other game stop shut down. Guy on the phone Totally blew me off with an attitude on the phone and just told me they didn’t “see it” in the system. Gave me no one to call or no kind of time line. I understand merging two stores can be hectic and probably there’s going to be some hiccups… but does not give you the right to treat customers like that. Do not go here. Go to bridford parkway GameStop instead. It’s much better customer service. Please do better.

Negative experience: Round address was entered for my sons delivery right after Christmas purchase. Called the main company. My son has still not been refunded his money for the purchase as of yet. Nor did he get his game. They just kept the money still no response. Delivery was returned to sender..but no refund has he got..Sad they do business this way. Never again

Fantastic experience: Palace was there when my partner and I went in, and this guy is genuinely the nicest, most helpful and fun person I've ever met at any GameStop. Amazing place and person. We'll definitely be coming back here frequently.

Negative experience: I normally don’t write reviews at all, but honestly this needs to be said so hopefully the manager and the employee there will see it. Absolutely terrible customer service from both of you. Rude and disrespectful. Very “know-it-all” attitudes from the both of you. They were having their own conversation for half of the time I was there to trade in my console. The manager was listening to a staff meeting (I assume?) on loud volume for the whole store to hear. Vile language from both of them and just over all unacceptable behavior. Having worked in customer service myself I understand how difficult it can be, but come on guys, as least try to be somewhat professional?

Negative experience: It's 5 minutes past 11:00am and the store is not even open.they need to get better employees or one's that's willing to work . I'm just saying!

Fantastic experience: Palace and Henry are 2 of the 3 best GameStop employees I’ve ever met, Palace was a huge help and had a good personality. Henry was very very fun to talk to and made great conversation. These two alone make this GameStop my go-to whenever I’m looking for a game. Ps: if either Henry or Palace are reading this, Thank you both!

Fantastic experience: Yo PD is that guy,and is super knowledgeable,I wish more people had his effort.

Fantastic experience: Got a Pro Membership from Palace and since then I have saved like 300$. I am now a regular and always know I can count on him for great service.

Fantastic experience: Palace helped me get a switch for my kid. Thank you Gamestop.

Fantastic experience: Manager Henry is very nice and helpful. Got me everything i needed

Fantastic experience: Palace was amazing. He has great customer service skills and is very knowledgeable.

Fantastic experience: The new staff is very informative.

Fantastic experience: The manager is such a nice and informative person - great customer service!

Negative experience: Never spending another penny at any gamestop again. Thank this location and the overly opinionated walking arterial thrombosis for this. Dude wouldn't shut up about how he was right about everything. How my choices were a bad idea. I have problems with gamestops policies but the rude guy behind the counter made sure I will never return to spend money at any location. Been shopping at this chain of stores since I was in 4th grade and I'm now almost 40. There is no need to continue with these stores as everything is available from other locations for a better deal. I don't come in to get told a life lesson by a washed up clerk. I came for a product and the waste of space behind the counter made sure I will never be back. Good job.

Fantastic experience: GameStop has great service and great deals for video game Lovers like myself.

Negative experience: Purchased 3 preowned games and was spoken to as if I was trying to steal from this place for asking questions about the game system I have and it’s compatibly with games, as I am new to video game. They asked to see my ID for a cash purchase and when I asked why they needed it, the skinny rough looking guy at the register said “it doesn’t really matter why” I showed him and walked out with my games. I will NEVER return to this store to be racial profiled again.

Fantastic experience: I haven't been there but my son LOVES it!!

Negative experience: Called asking about games no one answers but walked right in and saw two staff members lol. Yikes Likely won’t come back to this location unless I go to sprout

Positive experience: They are very helpful and knowledgeable about the games and consoles. I would go to them before going to a regular store to get my games.

Negative experience: I've been to this store 4-5 times now over the last few months and it always reeks of bad B.O. Had to leave due to the odor.

Fantastic experience: If the CEO and board cared at all about their investors, they would try very hard to keep this chain profitable, but they aren't doing that. The employees are great, but the decisions made at the top of the business model are taking a heavy toll. I think this chain would be better off if the employees bought the company.

Negative experience: Do not recommend two games were traded for 4 dollars I was in disbelief and I questioned it the representative began to have an attitude and threatened because I called out the pricing to not do the trade I exclaimed I was being honest his response was no your upset about the value then he proceeds to do the trade and jump back on his phone watching me leave huge attitude from your cashier I will not ever do business with you guys again thanks to him

Fantastic experience: Great sales and wonderful workers

Fantastic experience: Workers are very helpful. Even saved my son 5 bucks on his purchase. Good job to you all keep up the good work.

Fantastic experience: Its GameStop

Fantastic experience: The person who was work there he know his stuff.

Fantastic experience: Staff is always friendly and knowledgeable. Never give me a hard time about returning broken controllers when some of the other locations wouldn't cover the warranty. Would recommend. I think its best location in Greensboro

Fantastic experience: Very helpful friendly staff.

Fantastic experience: Great customer service. Very friendly and helpful

Negative experience: It would be nice if they actually opened on time

Fantastic experience: Always a great stop

Fantastic experience: LEXI WAS AMAZING!!

Negative experience: I called 7 times and nobody answered. Pick the phone up, it’s not that hard.

Fantastic experience: Awesome service , great location

Fantastic experience: I know lots of folk love to hate GameStop, but I’ve always had a good experience. I needed something for a previous gen console and they sent me in the direction of a stand-alone shop that they knew would have stock since they don’t carry it. Good customer focus, at least in this location and I’ll keep supporting them with physical disk purchases.

Negative experience: A store full of used car salesman trying to get customers to buy a Pro Membership. You literally have to tell them no about twenty times. Here's the kicker, if you do let them talk you into it, then they won't let you use any of the benefits that is suppose to come with it. A total joke and scam.

Fantastic experience: They help me a lot!! Gamestop is #1 for gamers like myself!!

Fantastic experience: I'm a frequent visitor of Gamestop in general and this location has always had friendly staff who are eager to help out any way they can. Having such friendly service is a definite bonus and helps me feel welcomed at Gamestop.

Positive experience: I’m happy to be able to find some Pokémon TCG items here. Very interesting interactions at times to say the least, it’s convenient shopping center near my house: gym & groceries.

Negative experience: Didn't ask me about a buying a membership just put it on there without asking they force sells on people want be getting my business no more. 1/22/21 7:10 terrible customer service Dan

Fantastic experience: Me and my wife had a fantastic time in this store a couple of weeks ago I’m just getting around to writing a review but Dan the store manager was great he was super helpful understanding and everything highly recommend going!

Negative experience: Guys are stupid no help here

Fantastic experience: Find games in my collection, very nice staff and always something new...

Negative experience: I'm really upset that I've got two Microsoft game card that want work and because Microsoft don't have customer service I can't get any help. Got locked out of my xbox1x I lost 800 dollars. Now I just bought 2 cards so I can play my 360 and the cards don't work wwwwooowww Microsoft is batting a 1000. I'm going over to PlayStation

Fantastic experience: The staff is absolutely amazing, and know their gaming knowledge

Fantastic experience: Good

Negative experience: No one answers the phone

Positive experience: This location is informative, friendly and nice. I drive all the way across town to come to this one. I don't visit much bc I don't play as much

Negative experience: I think I read they are trying to sale the business for the past 2 years with no takers. It's a sinking ship. I would look on eBay or just buy digital from here on out.

Positive experience: Very small selection and sub par customer service.

Fantastic experience: Got everything friendly staff

Fantastic experience: I love everything about games top. There's nothing better

Fantastic experience: Kind of stopped going there after Lawrence (many years managing) and his staff left. After that it was bad for a long while. So GameStop has finally fallen away from one of the places we bought games for 20 years.

Fantastic experience: The manager is very helpful and goes out of his way to help you and keep you updated on New items comoco soon. A++

Positive experience: The gentleman I spoke to seemed very knowledgeable on all kinds of video games and was able to help me very well.

Fantastic experience: Very helpful, prompt service

Fantastic experience: I dont much enjoy Game Stop as I typically go only to take my son. The 2 gentlemen that worked in th store the evening that I went were so incredibly friendly and helpful. I appreciate and recognize great customer service. You could tell that they truly enjoyed their job and knew what they were talking about. Thank you.

Fantastic experience: The staff is always very helpful and their selection of games is nice, they have a variety. Their membership card is worth the money if you have gamers in your family. I always like to check out their shirts and socks too.

Negative experience: Worhless

Fantastic experience: Friendly and Knowledgable staff. I've made this my go to gamestop

Fantastic experience: Where can u buy a used video game, pre orders, and clothing for guys ...

Positive experience: Good place to buy games and game accessories, and to talk to people about games

Negative experience: Gamestop is a rip-off overall and they train their employees to be annoying as hell.....

Fantastic experience: Good customer service

Fantastic experience: Check it out

Fantastic experience: Good

Fantastic experience: It's too bad there going out of business but alot of stuff is in sale rn!!!

Fantastic experience: Great games

Negative experience: This place is such a rip off

Fantastic experience: Very helpful workers

Positive experience: Almost had to pay full price cause of cashier not fluently checking for my account

Positive experience: Many games to choose.

Fantastic experience: I love you so much for your time and money.

Fantastic experience: Emmanuel made trading my son's PS4 for an Xbox 1S a seamless experience! He's a happy teenager, LOL! Thank you!

Positive experience: Nothing special. Walk in, grab what I needed, left without much interaction outside of being asked my phone number then to pay. However, the woman in front of me was returning a PS4. Keep in mind it's 12/27 so you know it was her child's Christmas gift. The clerk seemed scared and had no sympathy or emotion. Didn't even hear a sorry. It doesn't have to be anyone's fault to apologize for an inconvenience Small details matter when the internet can beat any price and selection that a brick and mortar can offer. You can do better GameStop. You're horrendously overpriced on used games as well so make my visit worth the extra money.

Positive experience: Usual GameStop experience. Store is extremely small and tight so if there's alot of people in there it's hard to shop.