GameStop

Fantastic experience: Variedad de productos a buenos precios

Negative experience: Close time is 21:00 they close early

Fantastic experience: Thank you for the front counter guy for the patience he had with my kids, they're learning in how to manage and pay in cash.

Fantastic experience: Great customer service

Fantastic experience: Good place but slow on service

Positive experience: Buena atención al cliente mucha variedad de productos gamers y de anime

Fantastic experience: Rapido y practico los muchachos rapido nos ayudaron

Negative experience: Compre una xbox series s y al principio me funciono perfectamente segun era "nueva" pero al año me empezo a dar detalles y problemas.

Negative experience: BEWARE!! There's this GameStop employee named Jose (ID 234614, tall, clean-cut hair, very short beard, stocky, middle aged man with salt-pepper hair) who kept trying to add warranty to my purchase for "free". I kept saying no at least four times but Jose insisted after every denial to add it because it was "free". He didn't explain why it would be "free" and even started becoming frustrated. I've never heard of free warranty at GameStop. To my knowledge, employees can redeem your points for a voucher ($1, $5, etc.) which they can then use towards the warranty. It leads me to believe he wanted to meet his quota at my expense and without telling me the process. I understand it's part of the job, but this is not the way to do it. Aside from that, every time I've interacted with him, he's never friendly or welcoming which makes me not even go there anymore. Other employees typically welcome and thank but this guy rarely does. Just wanted to give a heads up to other customers to be careful and make sure employees don't try to add stuff without your knowledge. All other employees have been great, but this experience soured GameStop for me.

Fantastic experience: I like coming to a store where they make you feel wanted and give that such energy of excitement of what you wnat when it’s coming in to GAMESTOP. So thank you to SOCATRES for being professional and as well very welcoming

Fantastic experience: You deserve 5 stars

Positive experience: Good place

Fantastic experience: Buen lugar, falta un poco de existencia en sus productos

Fantastic experience: Excellent customer service by Joe! He went above and beyond. We forgot our receipt and he went ahead and went through the extra steps to search everything up. Thanks Joe!!!

Fantastic experience:

Negative experience: Went to this GameStop to look for the meta quest 2. We asked cashier Jose for it and said they did not have any left. Asked to check in other gamestops only for him to completely tell us no very rudely.

Fantastic experience: Understaffed, yet still, great service

Fantastic experience: Buenos precios

Negative experience: So they kept me standing there for up to half a hour or more with my warranty it may have been a Fortnite edition but still it's just a regular Xbox series s with Dark Skully so I couldn't get a new one with Membership bundle they have been selling or the other Fortnite bundle Gilded Hunter and they had nothing of originals for trade I would rather have a little bug I know than a whole new used console that may be worse if I got a warranty on something new means I want to get something new in return what is the point of having a warranty for 2 years and get nothing good in return sorry but that doesn't feel right in my book

Fantastic experience: Great store and great staff I recommend paying them a visit

Fantastic experience: I’ve never had issues with this store, one thing I can complain about is: sometimes the store has a weird veterinarian smell, like they use a bad product to clean the store, the employees are nice despite having one of the worst jobs in the U.S, I admire your effort, all of you should get a fair salary! I hope to see you guys when I pick up my preordered games

Fantastic experience: Awesome

Fantastic experience: Trade-in my ps5 for cash and had no problems

Fantastic experience: Muy buena atencion y descripción de sus promociónes

Fantastic experience: I went in today to buy an extra remote for my PS4 and a joy-con for my switch and let me tell you that Vanessa, who was the only employee on the sales floor at the time, did amazing! She not only answered every question every guest had with genuine sincerity, she took care of everyone at a nice, fast pace. She didn’t hold back on offering every guest the upgrade to the pro. She offered many alternatives to a male guest, who was searching for something for his sons switch, so that even HE can play with his son. Really! Same friendliness and amazing vibe with every guest she had in store. The only disappointing part was that she was alone in a peak hour. I believe that she could’ve used an extra set of hands so she didn’t look overwhelmed as she took care of that male guest and myself at the same time; but that may not necessarily be her fault so I’m not taking off any stars. Keep it up Vanessa!

Fantastic experience: Wanted to give a shot out to haydee who was working the register today. She went out of her way to explain to me and my wife about an app that is gonna help us make some purchases for Christmas on our favorite gamestop location. Highly recommend going to this gamestop!

Fantastic experience: Great customer service

Fantastic experience: Muy buena atención, buen servicio, figuras, juegos, y demás coleccionables, seguro que encuentras algo que llevarte, sin falla

Fantastic experience: Genial.

Fantastic experience: Was able to score an Xbox series X and a trio of games without having to pay a premium for it. Thank you guys !!

Fantastic experience: Polite and friendly customer service.

Fantastic experience: Excelente contenido

Fantastic experience: Muy buena atencion

Fantastic experience:

Fantastic experience: Was helped immediately and had the only stock of game console

Fantastic experience: Exelente servicio

Fantastic experience: Alimenta tu lado friki.

Fantastic experience: The employees always courteous and helpful

Fantastic experience: Most matrix exists are now closed

Negative experience: Place lacks value for the amount of things being sold by sales people. They definitely are pressured for results. I feel sad for anyone who works here.

Fantastic experience: They're attention is always great!!!

Fantastic experience: They had 5 of the Deadpool PoPs

Fantastic experience: IT is a good Game Stop! IT's a bit small but I came in early so I beat whatever crowd might have come later. Service was good despite only being one person and helped me as needed! Plenty of inventory to look at and contemplate and they had the one thing I wanted (which worked FYI)! The only real complaint I had is when i walked in there...was this one odd smell but it left the more I walked through the store! Good Game Stop, give it a go if you want to!

Negative experience: Still no next gen consoles.

Positive experience: Great service.

Positive experience: Its a nice and friendly environment with a nice selection of games, however there's not enough employees around to get things done.

Fantastic experience: Really nice place to go if you want a game or giftcard and the employees are really nice in my point of view

Fantastic experience: Awesome customer service and found what I was looking for

Fantastic experience: Todo para la diversión en casa y precios muy accesibles juegos para todas las edades

Fantastic experience: Good

Positive experience: It smelled ugly couldn't stay much . We just leaved . Will not go again

Fantastic experience: Very helpful and friendly staff

Fantastic experience: Very friendly and the staff helps you out and treat you as a family member....

Fantastic experience:

Fantastic experience: Great store to find and purchase games.

Fantastic experience: Good service

Positive experience: Don't play your significant other, play a game from Game Stop :D

Fantastic experience: Great customer service

Fantastic experience: This was actually my first purchase for my 6 year old son. I tried purchasing on line but for some reason it wasn’t letting me deliver to my PO Box. So I called the nearest store and this very nice man offered to help me place the order , but I needed to go into the store. Me and my son drive to the store and once in the store this Young man asked if I needed some help. Told him I had just called regarding a Nintendo switch I wanted to purchase online, he automatically knew it was me on the phone and told me my order is on his screen ready for purchase. I told him I had never been to this store Or any game stop store and that it was my sons first console. He welcomed me and My son and made us feel so comfortable, explaining on sales and promotions the store has done times. After our purchase I wanted to shake his hand but for safety purposes due to Covid-19, I was only able to wave and thanked this wonderful young man Ignacio for all his help. My son and I are so excited and will wait anxious for his console and games to arrive. Won’t be the last time I shop here. #askforIgnacio

Fantastic experience: Te atienden bien y hay buena selección

Fantastic experience: Called me as soon as i ordered this Ice Cube Pop figure, 1st one out the door.

Fantastic experience: Great customer service and exclusive items.

Fantastic experience: Really great customer service.

Negative experience: Pretty much ignored us even when we asked for help. Had to literally yell at them to get their attention. Didn't have much of what we wanted either.

Fantastic experience: Todo muy bien

Positive experience: Almost had a great experience up until the end. I asked for a game that was in stock on their website and in their store but I was told that it was 'on hold' for a customer that had not even paid for it yet. I had money in hand and ready to buy it, I've also been a customer for over 15 years. Oh well.

Fantastic experience: Staff knows their inventory. Quick shopping experience.

Fantastic experience: Super excelente, muy atentos los empleados.

Fantastic experience: Good

Positive experience: La atención de los empleados es buena, tienen los juegos más nuevos, el único detalle considero que no tienen mucha variedad de juegos.

Fantastic experience: Very nice customer service

Fantastic experience: Great store

Positive experience: Good place to buy games, large variety, good customer service.

Fantastic experience: Buen trato y buen surtido.

Positive experience: Customer service are good and you can find pokemon plushes that you wont find in other place

Positive experience: Bueno

Positive experience: Muy caro

Positive experience: There are only two people working there. The guy who helped us was nice and explained what he was offering us vs the girl she was on her phone the entire time we were there. Not once did she ask if we needed help finding something. The store needs some light cleaning and organization.

Fantastic experience: I Got A Good Video Game And The Staff Was Really Nice

Fantastic experience: Muy atentos sus trabajadores

Positive experience: Siempre encuentro lo que busco

Positive experience: Mal servicio del personal.

Positive experience: Helpful personnel

Positive experience: Buena selección de artículos y el personal es atento, esta muy pequeño el lugar.

Fantastic experience: Amazing

Fantastic experience: Awesome

Fantastic experience: Its easy, because of the service provided, and fast i really have no complaints my son is a fanatic of ps4 games so when i go to look for what he wants i have no issue.

Fantastic experience: Great place to get games

Positive experience: Like

Fantastic experience: Very knowledgeable of their items!

Fantastic experience: Employee guy was cool and helpful. Explained a lot about future Funko Pop's and points with purchase.

Fantastic experience: El lugar preferido de mis hijos

Positive experience: Good prices good prices new and used

Fantastic experience: Called the location to confirm the in stock status of an item online. They checked and confirmed they had it (a Pop figure). The unfortunate part was it was among the other items. I didn't mind having to search for it ad long as they did have it. I did describe the item and they understood almost immediately. I spoke to other locations and they thought I referred to a recent version of the item which wasn't the case. I knew that version was out of stock. They had the item, the place was very neat for a smaller location, parking wasn't much an issue, and staff was nice. Apart from being nearly the furthest location north, it is a place to recommend.

Positive experience: They have the games I wanted for a low price the guy was very knowledgeable about the games

Fantastic experience: Excelente servicio

Positive experience: My son's can't get enough

Fantastic experience: Exelente atencion :)

Fantastic experience: Excelente trato, los recomiendo ampliamente

Fantastic experience: Friendly staff