GameStop

Fantastic experience: Went in to get a gift card today & had exceptional service from Aaron!

Negative experience: Stay away from this location. I was charged extra money for an extended warranty I didn’t ask for when I purchased a ps5. Then went to get a refund after I seen it on my receipt and got nothing but attitude from an associate named Aaron. Steer clear of this location.

Fantastic experience: I bought cod it’s fun

Positive experience: The gentleman that helped me yesterday afternoon was extraordinarily helpful. He was super knowledgeable and offered lots of wisdom and suggestions. I would have likely purchased a console if this location had more used/refurbished stock - i ended up traveling to lees summit to pick up a ps4 pro used - but wanted to mention that (i believe his name was Aaron) Aaron was awesome and ill be back

Positive experience: Some good stuff

Negative experience: Not a good selection of stuff and it smelled funny

Negative experience: Don't go here, never going here again. I bought the Switch 2 release night and the manager charged me an extra $100 for extended warranties that I wasn't told about, he didn't even try to sell me on them, he just added it to my purchase and I didn't notice until I read the receipt. Disgusting!

Fantastic experience: The person I spoke to here was very informative. I was looking for Hello Neighbor 2 & he looked it up to see if another Game Stop in town had it. They did & he called to put it on hold for me. I appreciated that!!

Negative experience: Purchased a new Nintendo switch 2 and received a blank receipt. The store clerk did not know how to work the register to print a new receipt. He held strong that it is IMPOSSIBLE. Refused to call anyone to help or do anything. Stated I could return it and rebuy it to obtain a receipt IF I had a receipt. OMG. I didn’t know if I should feel sorry for him or be infuriated.

Fantastic experience: Aaron was great. He made sure everything was done right and helped us get the best deal for us. 10 out of 10 this is the only store I'll go to!

Negative experience: Absolutely terrible service. Went in just trying to buy a single joy con. That’s it. They kept trying to upsell us, get us to buy more, try to renew a membership. Everything. But that’s not it. When we finally got our single joy con, I will admit that last minute I changed my mind on what color I wanted, the finally gave me the one I wanted (which happened to be $3 cheaper) but did not refund me the difference. Never going back.

Negative experience: They released prismatic and we all stood in line for hours just so they could let the first 4 people wipe them completely out. Trash way to handle a release!

Fantastic experience: Cody has amazing customer service every time we come in there polite conversation and a clean store

Negative experience: Never open even during business hours and when website says it is open. Smh

Fantastic experience: Just had the best experience I've ever had at a GameStop at this location today! I really appreciate the thuroughness to detail and engaging conversation! Thanks!! Happy New year's!!

Negative experience: Put ugly GameStop stickers all over the collectibles that are hard to get off. Guy at counter said he doesn’t care cause they don’t sell them anyway. They won’t sell cause they have giant stickers with the cost on them stuck to the front. They also don’t test the products they buy from people and re sell controllers that don’t work.

Negative experience: Bought a ps4 controller yesterday and it had massive stick drift. I go in to get my money back cause I didn’t need the controller, I just wanted it and now I wasn’t trusting of controllers from GameStop. They start being like nah nah, we will get you a controller regardless of what’s wrong with it. I had to ask to get my money back several times. Not to mention the rudeness with which I was spoken too. I’m sorry yall lost money and you had to refund me but that is no excuse to be disrespectful and rude, I will not be back.

Negative experience: I don't understand what's going on anymore over there. But they don't wanna have anybody shop there anymore because they're always closed or employees they're playing around saying they'll be back in 30 minutes. After 30 minutes they put up a new sign, saying they'll be back another hour. And all they're doing is playing behind the counter.

Negative experience: Told me I could get early access to NCAA and I'm still waiting. Why lie to make one sale, when you could of had a life long customer.

Negative experience: Placed a pre-order for college football last month, the capturing detail for me was 3 days early access, which was laid on me by the store manager. I even paid more to be able to ensure access to the game 3 days early. I got verbal confirmation from Dominia before finishing the transaction, even adding in another preorder to help the business as the customer service I had received was great to me. However, after seeing conflicting reports about early access time, I wanted to double check the dates and finish paying my preorder so I wouldn’t have to stand in line and finish paying. I went in this past Saturday to pay and see when I could pick it up. Cody at the register helped me pay and let me know that I did have early access, and then let me know that he wasn’t quite sure when I could get it and told me to call back on Sunday. Which I did, in which the individual on the phone (possibly Dominia) told me that it was in fact the 16th for early access which I again had paid for. Well I went in today, the 16th, and let Cody know I was there to pick up my preorder. In which I was informed that I would have to wait until the 19th which is as in fact the regular release date for the game. It’s one thing for a newer employee to be confused and not know so I in no way blame Cody as he did the vest he could in a situation that was not of his making. However, for store leadership to intentionally mislead me in order to drum up business is not cool. This was something that was really important to me as I spent my hard earned money on this product through Gamestop only for them to not deliver on what was promised. I used to be a PRO memeber, not anymore. That was the last straw, I’ll gladly take my business elsewhere.

Negative experience: The clerk used a blower on my Xbox to clean it when I was trading it in too close to the fan in the back and now it won’t show on the tv. She said it is defective when I used it all the time and even used it before bringing it in. She claimed that the blower can’t ruin the Xbox but I believe it did. I own a pc and I know if u use coming that blow that hard so close to it then things can get messed on the inside. I sold it anyways since she broke it because I wasn’t taking a broke system home.

Fantastic experience: Rep was fast , polite and helpful.

Fantastic experience: 10 yr member: Great customer service and the manager is lovely…she has immense knowledge on games and very personable!

Fantastic experience: Dom and Aaron were excellent!! They both were super knowledgeable about the console and games we were interested in. Fun interaction!

Fantastic experience: Employee Aaron was the most helpful employee i have ever dealt with he was so patiant and understanding and i believe he should get a raise

Fantastic experience: Good morning beautiful lady I love you too baby girl

Negative experience: Sent my friend some extra cash to get another friend who lives out her way some items for gaming as a present. The recording she sent me that was started halfway through her experience is atrocious and rude. I have encouraged her to submit this recording to higher in the company, after handing them proper information to do so. Please....do better. The common people are the only reason you are still in business.

Fantastic experience: So I went up there to purchase a game. I was using a store credit plus Cash forgot my card at the store because the tap doesn’t work the cashier name. Brandon was such a help and then when I went back to get my card and return he had taken another two bucks off what a awesome guy, he basically gave me my money back. Who does that this day and age thanks, Brandon.

Negative experience: Staff is rude

Negative experience: Drive 30 minutes across town for the store to be closed at 3pm says they'll be back around 4

Negative experience: Place is closed in the middle of the day. No reason given. Drove 35 minutes out of my way. No one answers the phone. Disappointed. 4/26/23 - 3:40pm

Fantastic experience: Gal at the counter knows a lot ! Was very informative.

Fantastic experience: They have any game you could ask for

Fantastic experience: Gary the manager was amazing! Came in for a new hdmi cord and he gave us a full cleaning on our ps4 and made it look brand new. Great conversationalist too! (:

Negative experience: Terrible customer service

Fantastic experience: Gary was absolutely amazing. Thanks for being so nice to Parker he really enjoyed talking games with you.

Fantastic experience: Great Staff

Negative experience: You Lied!!! An employee who seemed to be more interested in talking to his friends "Searched" for a game copy he claimed could not be found, no gamestop had any used or new copies of. The problem here is I drove all the way back home wasted gas money which let's be real it's not cheap now adays (almost 5$ a gallon). I had to drive back out into another gamestop who redirected me not to 1 but 3 Gamestops who had the copy!!!. Seriously if you don't know do your customers a favor and please do not lie to people. The employee at the gamestop were I purchased this game told this game had been sitting on the shelf for months!. Honestly it frustrates me to no end when people who get paid to do a job do the absolute bear minimum and avoid been helpful in any way. Again and I repeat for all future costumers if you don't know, don't lie to people!!!. The lie itself may not effect you but it can infact impact other people. You got your well deserved review I hope you can start actually help your customers and not favor your friends over your Job. Picture is there I purchased the game after driving 25 miles back and forth because someone didn't bother to do a proper search

Positive experience: Great to buy and sale video games

Fantastic experience: The Store Manager Gary is an amazing man, always helpful and in a great mood! Anytime my wife and I walk in he always greets us with a big smile and and starts talking us like we are everyday friends and not just customers. He was working with another guy named Brandon and he always uplifted him and other employees, being patient and calm under any circumstance. Thank you Gary and Brandon for amazing service and you 2 are the only reasons my wife and I will return to this store!!!

Positive experience: Very nice and helpful young man working

Fantastic experience: Diamond hands!

Negative experience: Went there to go pick up the new Lego Star Wars games which me and my autistic brother have been stoked to play. We go up to the only employee in the building to ask if they have it in stock. The man who looked about 30 blond hair, a little stocky and glasses told us they probably proceeded to go to back counter to get it. He drooped over to the counter looking obviously annoyed that he had to help someone. Was a really upsetting experience and really killed me and my autistic brothers vibes and feelings. I’m sorry you were having a bad day pal but that doesn’t mean you have to make everyone else’s day worse. P.s guys name he’s Joshua so if your going to this location just don’t go when he goes or else your in for bad service

Fantastic experience: The employee was very helpful and willing to help me find what I wanted online and even offered to have it shipped to the store.

Fantastic experience: Always have what we need

Fantastic experience: I always get what I’m looking for. They made Christmas shopping a breeze

Fantastic experience: I ordered something online for significantly cheaper than I could find it anywhere else and went to pick it up. I was there at about noon and there was no one else there. I think one other person came in and it was an employee from a different GameStop making a delivery. Everything was clean and orderly. The lone employee, Greg, was attentive but not overbearing. Picking up my prepurchased item was super easy. Not much else to say

Fantastic experience: Hailey was awesome!! We had a lot of questions on a busy Saturday afternoon. They were patient & answered all of our questions, even upsold products. Will be back!

Fantastic experience: The young man working had all the knowledge needed to get me taken care of

Fantastic experience: I was so impressed with the people working at this location. My 5 year old son is obsessed with Pokémon and was talking everyone’s ears off in the store about Lugia. The manager was so sweet and made him a little goodie bag with Pokémon promo cards and my son was so excited. Made my day too.

Positive experience:

Positive experience: It's always fun shopping for games at GameStop!

Positive experience: A lot of sales. Well kept store w/knowledgeable sales associate; polite and patient , (not pushy/paranoid).

Fantastic experience: Had the game we wanted. Very friendly staff

Positive experience: .....can't put my finger on it

Negative experience: Just no....

Fantastic experience: Employees are always so helpful especially for me I'm kind of video game illiterate but my son is an avid gamer

Positive experience: Great customer service, game selection kind of lacking but it is kind of everywhere at the moment.

Fantastic experience: Love my Gamestop!!! Shareholder and faithful customer. Went for a ps4 controller they didnt have it in stock. Neither did best buy or Walmart. Its all good shopping here for yoyr gaming needs is still better than waiting 3 wks for amazon to deliver

Fantastic experience: Held back a PS4 controller until I could get to the city and pick it up.

Negative experience: If I could give it no star I would this establishment is selfish and doesn’t care about its customers. I would just go else where

Negative experience: I experienced what I believe to be discrimination I came in to sell a ps4 pro and was turned away because of what seems to be “bug droppings “ I took the ps4 elsewhere and received 140$ for it.Honestly I’ve bought and sold with Greg for a while I thought this was very unreasonable, I don’t have problems with pest, rodents insects exct”. So I know for a fact there where no bug droppings in my system however in Greg’s “experience” they were bug droppings and apparently there’s a store policy against that ses Greg, how ever I did sell the system and won’t be coming back to GameStop I had similar experiences’ @ other gamesstop locations and believe I should spend some where else.

Fantastic experience: Great place, everyone was friendly and helpful.

Fantastic experience: Cool, smaller selection of used games than i wanted but it IS right after the holidaze. Friendly and clean.

Fantastic experience: I've always had a good experience at this gamestop. I live near raytown but I usually do my shopping in Lee's Summit or Overland Park, but this GameStop has always had what we needed and been very helpful. With three kids and a husband that love video games they can be high maintenance as far as what they're looking for, and this GameStop always leaves us satisfied.

Negative experience: I’ve been coming here for a long time so I’m a member when I return something but don’t get founded back my credit I’ve paid for the membership smh this is a reason lots of people stop going to GameStop cause of the shady business acts.

Fantastic experience: Great staff and very nice. Aren’t super annoying about pushing preorders or rewards.

Fantastic experience: Good service

Negative experience: Bad customer service, rude, not willing to help

Negative experience: Very rude here

Negative experience: Usually this place is great but the woman I talked to on the phone was telling me that when my order comes in for store pickup that I won’t be able to get it because they “won’t have my info”....which is confusing but okay. She told me she must be confused and I said I guess so and she hung up on me.....so.....terrible customer service from whoever the heck that was....

Negative experience: Called up just now spoke to Greg, I asked about the price on something and Walmart was substantially cheaper in knowing that they price match I asked about it and he said go to Walmart that’s not how you create business

Negative experience: charged me for a warranty when i didn’t ask for one and then had no explanation as to why

Fantastic experience: My first time in this location, as I drove out to make an exchange. Sabrina (I think!) was super helpful and got me in and out quickly. I will definitely consider this location in the future! Also seems very tidy and visually pleasing, as opposed to my more frequent Gamestop location. :)

Fantastic experience: One of the best game stops around! The cashier working last night was super sweet and helpful. Preferred GS to shop.

Fantastic experience: Customer service is great everybody is very nice

Positive experience: didn't have some items I thought they should of had then

Positive experience: Was greeted upon entry and the staff was helpful

Negative experience: This company is a big joke! I bought for my kids for Christmas a switch game lost the Receipt I am a pro member and it’s supposed to keep track of your last five purchases and this is not on it. They won’t let me trade it in and get a different game because it’s still brand new in the wrapping. Won’t be back here. There are plenty of other places to buy games from.

Fantastic experience: Its a good place

Positive experience: The folks in here are always friendly, helpful, and knowledgeable. I enjoy the atmosphere as someone who is not an avid gamer but just buying things for his ten-year-old. The only negative I really have is that they rarely have pre-owned versions all of the games we really want.

Negative experience: Needs new management! Badly!

Fantastic experience: The employees very help and knowledgeable of all gaming systems and games.

Negative experience: 11-30-2019 Jacob who works at the game stop in Raytown Missouri on 350 highway gave me a Xbox game instead of a PlayStation game. I did not check my bag like I probably should have, but forgive me for thinking they were competent enough to actually put the right game in my bag. So when I try to bring it back the same day within an hour, Jacob the same guy that sold me the game, the same guy that put the wrong game in my bag, refused to do even exchange for the right game. How about you guys just do the right thing Since you guys were the ones that made the mistake. Instead All they could do was give me $10 for a game that I just paid over $30.00for one hour ago. This whole store is a joke, it’s trashy and the employees can care less. The manager acted like he couldn’t give me a minute of his time. He was trying to avoid the whole situation. Great management.

Fantastic experience: Never too busy, staff always ready to help.

Fantastic experience: Cool layout workers well informed and very attentive

Negative experience: Game prices are too high. All the other junk they sell is poor quality and overpriced.

Fantastic experience: They're so helpful especially to my 7 year old who likes to ask a bunch of questions and not to mention they have layaway!!!! Plus they're really cool!!!

Fantastic experience: if your selling make sure to have all parts and pieces does give good money for selling of items never traded in but do get good deals.

Fantastic experience: Very helpful employees

Negative experience: I know how you all make your money (Thanks for deleting my review) you guys sold me a game ALREADY USED I should add my total ended about 18 dollars a couple days later I went to return the game I didn't have all the equipment that the game needed they said I could only get three dollars in store credit... HOW? the game was not new... It was used...not even played and in perfect condition and i could only get three dollars in store credit I think not... You guys need to make it known that if you return the game you won't get the same amount back that you paid for it. IT NEEDS TO BE SAID it should be policy to be told to the customer so they know what their wasting their money on. By the way if you delete this review I will be calling your corporate.

Positive experience: I didn't buy anything

Fantastic experience: Love

Fantastic experience: It good

Negative experience: Very rude employees. They did not have what I asked for even though their website said they did. I suggest going to the Gamestop on Noland road in independence instead of this place.

Positive experience: Friendly people

Fantastic experience: Friendly staff and great selection of new and used items.

Fantastic experience: There are the only one that had my Godzilla t-shirt

Positive experience: Good place to get used games for Christmas birthdays

Negative experience: Grumpy service. Had my trade credit stolen from a scammer who used a weakness in GameStop's customer service system. Neither the store nor the national customer service line cared at all. They did nothing to get my money back, and nothing to the person who stole from me.