GameStop

Fantastic experience: Store was recently reorganized and the staff was very friendly. They had a great inventory.

Fantastic experience: Fred is an exceptional worker and deserves recognition! Couldn’t have asked for better service.

Fantastic experience: The employees here are very helpful and informative! I definitely plan on going back to make some purchases!

Negative experience: i selled a good amount of valuable mangas and got sent back 1/6 of what i should’ve gotten. this is disappointing, despicable. NEVER EVER selling my stuff to them. but good figures i will remove this negative review if you give us a discount on the figures…

Fantastic experience: First time finding Pokemon cards! They had a ton there. I’m new to it all and Fred answered a few questions I had and was super nice. My first ever Box I pulled a Gengar EX which I guess is pretty dang good! Thank you! I’ll be seeing you next week!!!

Fantastic experience: Love this location. Everyone who works here is very knowledgeable and kind. I wish Corp would fix the AC :( I have to cut my shopping short bc it just gets too hot. Its uncomfortable for the employees as well as the patrons. I would be here all the time if they could get that fixed. Thanks Sig Gamestop peeps, yall do a great job

Fantastic experience: I cannot say enough good things about this GameStop location. Over the past few months, I’ve been coming in regularly to send off my childhood Pokémon card collection to PSA through their grading program, and Bryan, Fred, Brent, and Jermaine have made the entire experience awesome. Sending in cards you’ve had since you were a kid can feel intimidating, but they made the process so easy and stress free. They walked me through everything step by step, helped me understand how to prep my cards to be PSA ready, and answered all of my questions without ever making me feel rushed. Being able to track the grading process in the app has given me so much peace of mind, and they made sure I felt confident before sending anything off. We’re definitely hoping for some 10s! What really stands out is how welcoming everyone is. I’ve interacted with every employee there, and every single one has been engaging, knowledgeable, and genuinely excited to talk cards. We’ve had some great conversations about my submissions, and they’ve also pointed me toward other collectibles and items in the store that are right up my alley. At this point, I honestly consider them friends. The only small thing I’d mention is that the air conditioning has been broken, so it can get pretty warm or even hot in the store, especially if you’re there for a while. I’ve talked with the team about it, and they’ve let me know they’re waiting on a work order to be completed. I would honestly spend even more time browsing and hanging out if it were more comfortable. I hope corporate can get that taken care of soon, because this team deserves a cool, comfortable space that matches the great experience they provide. If you’re thinking about using the PSA program or just want to talk collectibles with people who genuinely care, this is the place to go.

Fantastic experience: It's a Gamestop. It is exactly as you'd expect. Nice place.

Fantastic experience: Fred is an excellent employee and deserves a raise. He really came in clutch for Christmas. He has really great customer service and problem solving skills. The world needs more people like Fred.

Fantastic experience: Very friendly. Fred is cool

Fantastic experience: Went in a few days after black Friday. Store was still nicely stocked and associates were very helpful and also telling us about sales and bundles they had to save money.

Fantastic experience: GameStop is the go to for anything video game related. Staff has always been courteous and very willing to answer questions from an old man buying games for his children!

Fantastic experience: I want to take a moment to recognize Fred at GameStop for providing absolutely phenomenal customer service. From the moment I walked in, Fred went above and beyond to help me figure out what was going on with my PlayStation 5. His knowledge, patience, and willingness to genuinely assist made all the difference. What really stood out was his attitude. He wasn’t just doing his job; he was truly invested in helping me find a solution. You can tell he takes pride in what he does and cares about the customers he serves. That kind of dedication is rare and it deserves to be recognized. Fred is the kind of employee every company hopes to have. Professional, knowledgeable, and driven by genuine customer care. Because of him, GameStop has earned not only my respect but my continued business. Huge thanks to Fred for setting the standard for what great service should look like!

Negative experience: I will never go,shop, promote game stop ever again. This particular game stop lost 4 Pokemon cards I sent in through this location to get graded by PSA. Waited over 3 months and not a single update, email, call, or text. After over 3 months I received a call from a random customer service rep not even affiliated with the store to tell me they “lost” my cards. Their plan of compensation was 1/3rd of the total cards value. Cards included a BASE SET CHARIZARD. A mega charizard ex and 2 other pricy cards. They also offered me STORE CREDIT! Why in the world would I spend money that goes to GameStop directly when you just lost me almost 2 grand in cards. I have formally filed a complaint and will be pursuing legal action if not rectified in a timely matter. WILL NEVER GO TO GAMESTOP EVER AGAIN.

Positive experience: Friendly customer service! Just wasn’t satisfied with being sold an Xbox Series X battery charger, when I was purchasing an Xbox Series S console (yup, the charger station for an X has an additional attachments that doesn’t quite fit the S). Also, found out Veteran’s Discount is for used items only, and not new (we only buy new)

Negative experience: 12:05 still not open. Glad i didn't want to spend any money

Negative experience: Guess the phone doesn't work here, tried calling at least a dozen times from noon until 2:30PM and again from 7:00PM until they closed at 8:00PM and no one was available to answer the phone any of those times. Bonus that after it rings 6 or 7 times, a recording comes on and tells you to call back another time and then hangs up on you.

Negative experience: So rude employees

Fantastic experience: My name is Commander Shepard and this is my favorite store in the Citadel.

Positive experience: GameStop is GameStop This location is pretty stocked so check it out❗

Fantastic experience: Clean facility well organized, with friendly, helpful and knowledgeable staff

Positive experience: Everything was good

Fantastic experience: A great place if you're a gamer

Fantastic experience: The staff was extremely helpful and very friendly

Fantastic experience: Great place with amazing employees. Went in tonight to pick up an order, asked about another product that wasn't on the floor and Samir went above and beyond securing it for me. I will continue to use this shop specifically because of employees like him.

Negative experience: Never opens on time says 12:00pm no one is here 12:40pm now still closed

Positive experience: Great help

Negative experience: Bought a $50 warranty on a $200 controller and now that the controller is disfunctional, they just wanted to give me someone else's used controller as a replacement. Crazy. Never experienced this anywhere else before.

Positive experience: The lady who helped us was super nice and informative, I wish I knew her name so I can give a shout out! She was great! Friendly atmosphere!

Positive experience: Staff is nice and informative

Negative experience: We bought a WiiU here for our son for Christmas. Yes, we know they are no longer made, so we had to get a used one. I was told they check and make sure it's all working and stuff. Well, it has a parental lock on it, so we aren't able to do anything with it. As much as we paid for it, and we can't even use it! I will be there bright and early tomorrow!

Negative experience: They’re close when the sign says it’s open

Positive experience: I have shopped here for multiple games and game systems. They do have great pricing. However I only gave three stars because I have come to this store on three different occasions and had to sit outside for 30 minutes because this store is supposed to open up at 10am and three different times they have not opeaned the door until 10:30

Negative experience: This location is horrible. just go to the mall. or the one near silver lake. The lady there is super helpful and nice. Promote her. She is helpful and has customer service. The store leader with short hair needs to find another occupation. He has to be 30 yrs old and cant function in a game store... Id get it if I was being difficult. I just didnt realize all the sales were for gs pro members only. He is rude. Doesnt have any customer service and has a nasty attitude. Cant even make a proper pitch for the gs rewards too. Promote the right people please. Wont being going back to gamestop in general. No point. The online store is just better. The benefit of the stores are they are fun to go in. But some of the employees suck the life out of it.

Fantastic experience: Friendly staff

Fantastic experience: Awesome

Fantastic experience: Good customer service

Fantastic experience: Just purchased my first game system here. Helena was patient with me and was great with explaining everything I needed to know.

Positive experience: Helpful staff, lots to pick from

Fantastic experience: Helpful folks and they also have some used games for and fnaf toys .

Positive experience: If it weren't for the Incompetent employee their he could for the life figure out how to service us guest....

Negative experience: All gamestops in Wilmington are pretty good except for this one. Been three times now and the people working up front are rude. They try and guilt trip you into getting protection plans for devices and I understand they can’t do much for you without it but that is my problem to figure out. Just think you should open your mouth less and just sell me the product if you’re gonna act like an a**.

Fantastic experience: Love it

Negative experience: Manager was rude. Doesn't listen to his customers. Understand he is knowledgeable, but if customer is relaying a particular experience they are having, he should listen & address what they are saying. Not cut them off mid sentence to tell what he knows. Really disappointed. Turns out he was wrong. Got what I was looking for at Walmart.

Fantastic experience: Had funko pops that I wanted

Positive experience: Could of had a better pick of playstation 4 games

Fantastic experience: Mi tienda de videojuegos favorita!!!

Negative experience: The people behind the desk said they don't do ship to store! I know that's not true they need to be retrained although they did seem like kids were working there but they were definitely into video games. I went to the other GameStop in Mayfair and they knew exactly what ship to store meant!

Fantastic experience: Awesome friendly workers here

Negative experience: The "team leader" that helped us was very rude.

Negative experience: Went in a few days ago to browse the Nintendo switch games, picked a preowned and went to the counter to pay. Ima be honest, I didn’t even rlly pay attention to my total until I got to my car because I wondered why it was more than I had anticipated since I had a $25 off reward plus a additional $5 off coupon. When I looked at my receipt I noticed the cashier gave me the game as new and not the preowned version that I had wanted (literally the box I gave him said pre owned as well). Giving 2 stars due to the situation and having to wait an additional 30 mins to go back in and wait in line to get my refund

Fantastic experience: They're helpful and friendly depending on which store you go to.

Fantastic experience: Glad GameStop is still around.

Positive experience: Very helpful every time I go in

Fantastic experience: The sales person was very knowledgeable about what I needed and made the process, for this unknowledgeable mother, so my son got what he needed sent to him. Would go back there any time

Fantastic experience: the manager helped me find what i needed and he was so nice. thank you so much :)

Negative experience: I bought what was suppose to be a 1T ps4. I got home and it was 500gb. I went back and traded it and they gave me another 500gb. It was confirmed today while looking at my storage I only have 400 and something GB of storage. Absolutely terrible!! I’m beyond upset and unimpressed. Was told it was stickered wrong at the warehouse. Beware and check it as soon as you get home. I didn’t because I truthfully didn’t know how and didn’t take the time to do it until today I’ve had it for about a month now. I’m so , so upset.

Fantastic experience: Even though GameStop is kind of on the way out the where helpful and good prices. Actually better then any other local game shop.

Negative experience: They usually have awesome Service, my fiancé went to buy a preowned Xbox one controller. After showing him the prices of the preowned controllers he thought he was just going to be paying 36.99. The lady working last night on June 27th 2022 towards closing time told him she could not price mark the same controller for 36.99 as stated on the internet and the website. He ended up paying 50 dollars for a preowned controller. He should have paid the original 36.99. Unbelievable.. Thank you to the associate Manny for helping him out and giving him the original price. I really like this GameStop and will continue to go here but please be aware.

Fantastic experience: Very friendly and helpful - offered what I needed and made solid suggestions. Thank you!

Positive experience: They still have good deals but it's not what it uses to be...I remember when GameStop would host tournaments and things like that..they would have game system give aways once a year. Those were the days!!

Fantastic experience: Dudes that worked there are solid, told me about a veteran discount I wasn't aware of.

Fantastic experience: Great place to sale used stuff .. I had 3 iphone 12 pro max got 2100$ for them ..

Fantastic experience: Let me just say, Jess was the absolute best help I've ever had at any store ever. She was willing to go above and beyond to help me, not only seeing that I was distressed, but was kind and professional even while I was upset (for reasons unrelated to the interaction alone). That woman deserves a raise ASAP. Jess, thank you so much for helping me finally get my hands on a PS5. You have no idea how genuinely kind your actions were. I'm so grateful you were there at the right time and place. No one else would've been as amazing as you were helping over those couple days. I hope you always continue to share that beautiful inner light with others babe. Thank you kindly.

Fantastic experience: Employees were super knowledgeable and extremely helpful, as I had many questions before making Christmas purchases

Fantastic experience: Staff was super friendly and helpful.

Fantastic experience: They were very helpful.

Fantastic experience: This is the first 5 star GameStop I have visited in years and I have been a gamer for decades. Israel is a wonderful associate that any employer should be proud to have.

Fantastic experience: Hi! New gamer here- went to this location today and had a super pleasant experience. I was pretty nervous before because of lack of knowledge and social anxiety so I made my roommate go with me. The staff was incredibly nice and informative. Josh helped me a bunch!! Give these guys a raise! :D

Fantastic experience: Great

Fantastic experience: The guy working was really helpful and knew what he was selling. After looking around all day we decided to get a system after stopping here.

Fantastic experience: GREAT!! If they don't have it(unlikely) . They can get it!!

Negative experience: I was in the Independence Mall, shopping with my 11 yr old son when we're realized that their Gamestop had closed down. I Google the next closest store and decided to call this one when the gentleman in the photo answered the phone, he immediately hung up on me. It was very rude. I gave a pass thinking they may have been busy, drove two miles to this store and nope. Not busy at all. Just rude. He admitted to taking the call. Customer service is awful.

Fantastic experience: My experience with this Game Stop on Sigmon Rd was a 10/10 all the way through. ISRAEL, (Issy) practices what I would call PERFECT CUSTOMER SERVICE. He was prompt, knowledgeable, attentive, patient, and above all he assisted every need with a friendly attitude and smile. I’m a server and I realize the art of providing genuine customer service is dwindling down. It’s important to recognize those who practice and uphold those standards. Thank you sissy and Game Stop:)

Fantastic experience: Good Custer service

Fantastic experience: Very good prices and they help me out with a order

Positive experience: Very helpful didn't have what I was looking for because they were sold out

Fantastic experience: Every kid there is so amazing and informative.

Fantastic experience: Great people.

Fantastic experience: Great customer service

Fantastic experience: Beat GameStop ever

Fantastic experience: Great location, helpful and friendly bc staff

Fantastic experience: THEY ALWAYS KEEP ME REMINDED ABOUT UPCOMING EVENTS, MY CHILDREN'S POWER UP CARD RENEWAL, AND MUCH MORE! BEEN HUNG TO THIS ONE SINCE I'VE MOVED INTO THE AREA ALMOST 8 YEARS AGO!

Fantastic experience: The service is amazing

Fantastic experience: Nick ROCKS!!!

Fantastic experience: Great people that work there. Nick is great and makes sure you know the deals and that your kids hear the deals too... Lol

Fantastic experience: Favorite gamestop

Fantastic experience: Was very easy to find what went for, the cashier was very nice.

Fantastic experience: I moved to Wilmington from Greensboro over a year ago not planning to shop at GameStop. If it were not for the staff here, I wouldn't give them my money. Nick, Abby, and the rest of crew are the best and I hope that GameStop treats them right.

Fantastic experience: These guys are awesome! For Christmas my son asked for all my hero academia stuff and they had a zip up hoodie....with only one left in his size! My husband called and said what he found and I was 30 mins away. They held onto the hoodie until I got there which I thought was super cool of them! Ended up getting a bunch of stuff there for both kids there and Christmas was great!

Fantastic experience: Superb customer service that made my day much better

Fantastic experience: The staff has always been courteous and helpful when I'm looking for that one thing that I can't find on the shelf!

Fantastic experience: Good place to buy games for gifts. Especially if you're a parent and have no idea what you're buying. Staff is very informative and gives you the in's and outs. Thank you so much for your attentiveness

Fantastic experience: The staff here are amazing

Fantastic experience: Great place to find the games you want most.

Fantastic experience: Awesome experience always best place to get anything I'm looking for

Fantastic experience: This is the best gaming store in Wilmington, hands down. Extensive knowledge of the games, consoles and companies that make them.

Fantastic experience: Got a game.

Fantastic experience: Great please and the staff is always awesome

Fantastic experience: Awesome customer service with super friendly and tech savy staff