GameStop

Fantastic experience: Thank you Vanessa and chi for your help!!! Great customer service!

Negative experience: I have had it with GameStop. I pre-order figures and they either come in VERY late or not at all. The most recent game I pre-ordered I NEVER received a call to tell me it was in. When I came in to find out what happened I was told it was giving away because I "didn't come get it" they act like it's my fault for not getting the call or magically knowing that they had it in. They have taken ZERO responsibility for their lack of action. It's just a "sucks to be you" attitude. At this point I hope this company goes under. They don't deserve to exist

Fantastic experience: Nice and well stocked game shop. The place to go for pokemon cards.

Positive experience: Never a bad place to explore for the video gamer in us all... Perhaps a bit too much on price, but it seems the entire world is that way now

Fantastic experience: I think everybody that works here is very knowledgeable and helpful. I will be back

Fantastic experience: Great

Negative experience: stopped by around 10:15am nobody in the store store is locked guess they don't have employees

Fantastic experience: Great place!

Fantastic experience: I am absolutely done with Gamestop as a company. They shipped my online order with a case missing the game entirely. Then online customer support gave me the runaround, told me to return to the store, even though they literally DON'T DO THAT for missing item returns. The reason this gets a 5 star from me though are the specific employees at this store. The guy at the counter and the store manager went out of their way to work with me to get the refund I was due. No thanks whatsoever to the garbage, incompetent, online support. I believe Shane and Joel were the ones my husband dealt with? Thank you both. You deserve better than this absolute nightmare of a company. Hope you get a chance to find somewhere better to work one day. Thank you for all your help.

Fantastic experience: Shane was amazing he helped me with locating a specific Star wars helmet that my boyfriend wanted for his birthday today. He was able to locate the helmet that was available at a store around the corner from where I actually live. He was extremely helpful, friendly and went out of his way to make sure our needs were met.

Fantastic experience: Shoutout to the girl at the counter who kindly gave me a shiny miraidon code, she was pleasant to talk to

Fantastic experience: I had such a great experience at this GameStop thanks to Maddie and Danny! Both of them were super awesome, welcoming, and really fun to talk to. They took care of me, were very helpful, and made the whole visit a pleasant experience. It was a huge difference compared to another GameStop location I went to that was absolutely awful. This store definitely stood out in the best way—thank you, Maddie and Danny!

Negative experience: What a pathetic experience

Fantastic experience: Joel & his other coworker (unfortunately didn't catch his name) were a lot of fun to talk to about Superman and Magic the Gathering (Final Fantasy set). I opening some card packs in the store with them, and it just reminded me of the older days when folks went to game stores more often. Great guys, great store, and just a nice experience overall.

Negative experience: Poor communication. I went there yesterday to pick up my pre-order Nintendo Switch 2 When I got there I gotten the news that my switch 2 was sold to someone else because I wasn't there during the 48 hour peroid. I told the employee on a phone call that I could get it then because I was out of town during the 48 hour peroid. The employee never told anyone else about so now I have to wait another week just to get it.

Fantastic experience: ALWAYS A GOOD TIME HERE.

Fantastic experience: Always friendly staff and willing to help anytime I come in. Great experience and always a pleasure to stop in.

Negative experience: Employees are always miserable GameStop needs to pay more !

Fantastic experience: Great staff here! Very friendly and knowledgeable.

Fantastic experience: Madison was very sweet and helpful very knowledgeable and compared to all the gamestops I’ve been too this GameStop is the most friendliest one and I’m from st Pete I will be coming here going further thanks Madison we appreciate you!

Fantastic experience: My favorite GameStop to shop at. The manager and employees are super chill and will nerd out with you. Always give great customer service and make shopping there enjoyable!

Fantastic experience: Maddie , Shane and Devon were very helpful and caring , the best customer service I’ve experienced in a long time , after a bad experience at another GameStop . So glad I came to this location . When in Clearwater choose Countryside GameSop

Fantastic experience: Christmas shopping can be a pain but Maddie definitely made it a nice experience! Thank you for being so kind and helpful.

Positive experience: Small, action figs seem to be pricey and locked up due to lots of shop lifting.

Positive experience: Closed way early. Hours say 8pm.

Negative experience: Got a new collectors edition game that was the last copy. I thought the clerk put everything in the box when he put the disc in it. I get home and i was missing all extra content. Don't live near the mall, so I called to double check on the colector edition goods and never heard back.

Fantastic experience: Very nice, clean store. Chris was extremely friendly and welcoming. Chris assisted me with an order I had made online and was willing to be on the phone with me with customer service. Will come back again.

Negative experience: Sundays closes at 7 not 8

Fantastic experience: Another good gamestop

Negative experience: 8pm.. lies.

Fantastic experience: Cool little store, a lot of items specifically catered to Nintendo though.

Negative experience: Person at register was very rude to me - I was buying Pokemon Stuff / Cards with a friend of mine and he was very agitated with me - Didn’t enjoy it, I won’t come again

Negative experience: I bought an hdmi cord for $16 on a Friday, realized it was the wrong item, and then went to take it back on Saturday - receipt in hand and still sealed. The employee there couldn't figure out how to return it and couldn't figure out how to give me store credit, so he refused to do anything for me. ALSO - i wrote into gamestop's customer service (because you can only email them) and NEVER heard back. I would rather order what I need online or in a place like target than go to another gamestop.

Fantastic experience: Well, it’s been a long time since I’ve been to a GameStop. I used to go there quite a bit with my young son so he could play his games. they haven’t changed much which is kind of refreshing. They helped me pick out some thing that I wanted to get nice people I would recommend them highly!

Fantastic experience: I found a new superman to add to my collection and it was actually cheaper than the listed price. ❣️ Greeted when I entered the store.

Fantastic experience: Super nice staff!!

Fantastic experience: Good selection and staff.

Negative experience: It’s fine. Some of the employees are nice. They don’t really turn over their stock as much as they used to. I’d also recommend against pre-ordering here. I did so a while back, and never got a call that my ordered item came in. After a couple days it was sold out from under me, and I couldn’t get my money back unless I called their customer service phone number (which, currently eight days after calling, I still haven’t gotten). UPDATE: 23 days later, I called customer service back, and found that the initial offer was “not approved” (again, no communication with me). After another twenty minutes, I was sent a gift card for $10 toward my next online purchase.

Fantastic experience: Great customer service and friendly staff.

Negative experience: Won't be back here again. Thursday, July 20, 11:20 ish AM the husband went in to purchase a game. He was in there at least ten minutes and when he came out, he came out empty handed, angry that the kid behind the counter was more interested in talking to other kids in there and digging Funko Pops out of boxes, (the kids weren't purchasing anything, they were just wasting time) than tending to my husband...STANDING AT THE COUNTER...and the $60 game he had in his hand. He completely ignored my husband in favor of showing the kids the Funko's. If this kid doesn't want to do his job, he needs to be fired in favor of someone who A) actually wants to work and B) doesn't let $60 sales walk out the door. How many others have walked out? Y'all might want to think about that.

Negative experience: Did not like the woman's attitude so I left without purchase

Negative experience: They dont clean there games, consoles or controllers properly if you bought a console from here I would return it, get a warranty or get it checked out. Mismanaged. Has a terrible computer system that makes it a nightmare to use more than 1 giftcard. *in a mall too*.

Fantastic experience: They have a great selection of games and game related collectibles.

Negative experience: Called 2-3 times no one answers okay maybe there busy. Called from within the store looking the dude in the face in empty store no awnser what tf

Positive experience: Emily is wonderful! Not much in stock though.

Fantastic experience: Had a great experience when I was in a rush to quickly pickup gift cards I needed that day. Both employees stopped what they were doing to make sure they greeted me (which never happens anywhere anymore). The woman working then came over to ask if I needed help and proceeded to show me where the cards were by walking over to them. I had further questions about Nintendo Switches to help make a decision on my purchase and she answered all of my questions and was very informative. I didn’t get the name of the employees working but both were clearly well informed and put the customers first. I was at the store on 3/17 around 12:30.

Fantastic experience: Same and amazing!!

Fantastic experience: I always love coming to Game Stop, although one thing I always notice in every store I visit.....every Gamestop store is always unusually warm or stuffy, and the poor employees are usually sweating. I, myself, have worked retail, and I know the difficulties of being on my feet all day and having to deal with not having an AC unit that either doesn't work properly or isn't accessible from inside the store. Corporate managers, please do something for your employees on that. Especially during the holidays when they work extra and stores are packed. Otherwise, thanks to all for what you all do. We love you guys.

Negative experience: Kicked out for no mask lol

Fantastic experience: They had what I was looking for and the woman that handled our order was very informative. I appreciate that in an employee.

Positive experience: Not bad, the one on 19 in palm harbor has more used games.

Negative experience: meh. Gamestop used to be a required stop on every mall visit. Now.. it's just another square hole filled with things I can get elsewhere at a much cheaper price. There's nothing special about Gamestop anymore.

Fantastic experience: This store is great at having hard to find games. The staff really knows their stuff.

Fantastic experience: Always a great experience when I visit GameStop.

Fantastic experience: Dealt with Brad very personable and he made the purchasing process very smooth.

Fantastic experience: Friendly staff. They had what I wanted in stock (PS5)

Fantastic experience: Goood

Fantastic experience: Great store had everything in stock

Fantastic experience: Christmas shopping

Positive experience: Always friendly, they usually have good a good selection, I do wish it changed a little more often. Also, I feel like they could use a little more staff during peak hours.

Fantastic experience: Very friendly staff.

Positive experience: Great friendly staff love going here cool toys a newest games

Fantastic experience: Great place but need to be cheaper on older games

Fantastic experience: I got what I ordered and it was wrapped up really well so I'd recommend this seller!

Fantastic experience: Friendly and knowledgeable staff. Helped me find exactly what i was looking for and explained everything i need to know

Fantastic experience: They always have a great selection of games and accessories.

Fantastic experience: Found a good deal on their clearance rack. That makes me happy :-)

Positive experience: Place is clean good service from the employees.. good prices on pre-owned games etc.. they don't give much for the trade in or buys but all in all great place to shop .. is definitely my go-to for all things gaming

Fantastic experience: Very helpful staff

Fantastic experience: You'll find everything and more

Fantastic experience: David was great And went above and beyond to help us get a PS5 and a package for my children. He helped us with a membership and dropped what he was doing to help us. He treated my kids with respect and was kind and friendly. Great experience here and loved seeing my son on top of the world happy. Thank you David

Fantastic experience: I always come to this location because the staff are always friendly. Good selection of collectables from funko to statues.

Fantastic experience: Great people... I loved the tattoo lady... Great energy

Fantastic experience: I like games

Fantastic experience: Always kind employees and informed.

Fantastic experience: Great place

Positive experience: Not many used games, and they're only a few dollars cheaper than brand new ones

Negative experience: They are not like they used to be. Back then they used to have rows and rows of games not anymore. I am sick and tired of people relying on online orders. Back then it was so much fun checking out what's new and interacting with people.

Fantastic experience: ended up buying the new 2k 22 for my son

Fantastic experience: Awesome GameStop location!! Exactly what I needed!

Positive experience: They were having a great T shirt sell of Narto items for cheap.

Fantastic experience: Its Gamestop, What U Expect

Fantastic experience: I love this place , you always find whatever you need for your kids, and the employees are very friendly and patients.

Fantastic experience: Friendly and helpful...

Fantastic experience: If your looking for video action , then this is the place to go.

Fantastic experience: Wonderful experience and great service

Fantastic experience: Gamestop is always my favorite. If they don't have it in stock. They can order it and ship it to your house. Awesome

Fantastic experience: My son loves this place!!!♡♡♡

Positive experience: Run by apathetic late teens and early twenty somethings. No real need for physical copies any more. Decent selection of game related gifts, and hit or miss with hardware. Doesn't suck, but I wouldn't ever make a trip, just to go there.

Positive experience: Abraham BC

Fantastic experience: Good

Fantastic experience: I don’t normally do this but I feel that when someone goes above and beyond with their performance in their job role, it should be recognized. If I’m being honest, I don’t think GameStop is all that great of a company overall, especially the executive team. I know how your employees are treated and I don’t agree with it. That’s the main reason I’m writing this, because the fact that your employee, Will, at the CountrySide mall location in Clearwater, FL still gave me a level of customer service that far exceeds a great many other places that I have been recently even while working for a company that doesn’t appreciate their people. It also speaks volumes for Will’s character as a person. Months prior, I had pre-ordered the Razer Halo bundle (Keyboard, mouse & mousepad) from this GameStop. The pieces started coming in 1 at a time and I would get a call one week for the mousepad, then a call for the mouse. Then some time went by and I hadn’t gotten a call about the keyboard even though they had been in stock a lot of other places. So a couple weeks ago, I went into the CountrySide location asking about this. Will didn’t know why this was the case because other GameStops had the keyboard. He took a few minutes, then he was able to call around and find the keyboard for me. Usually when that’s the option, the customer has to go and pay at the other location. Will was able to set up that I pay in his location and then do a pick up at the other location that was in Citrus Park. Tom was the manager there and he was fantastic as well. I was able to go in and pick up the keyboard with no issues. I want to say thank you to both Will and Tom for the absolutely fantastic experience overall from both locations. I hope you guys actually recognize both of these employees and just don’t discard this message as it comes in because they deserve YOUR recognition as well as mine. Please stop treating your hardworking people like garbage. It’s the holidays!!

Fantastic experience: The staff was very helpful and friendly also quick. Had no problem with my online order either got it pretty fast to. The store itself looked very clean and very well organized!

Fantastic experience: They always have what I want

Fantastic experience: Just Dance your way to Christmas Shopping here at Gamestop!

Negative experience: The employees at this GameStop could care less to help you if your transaction is more than a a fast normal transaction, I went to trade in a game and they tried to charge me a refurbished fee even tho the disc is perfect then was lied to saying that she would change it as she continued to make me finalize the transaction, then the thumb print scanner would not scan my thumb to take the trade, instead of giving me an alternative they just flat out told me they can’t take my trade. Poor training and customer service you guys could do better…

Fantastic experience: Game

Fantastic experience: My preferred one stop gaming store

Fantastic experience:

Positive experience: The countryside mall / westshore mall continues to be a staple in the area, even with the pandemic closing a few of the stores and restaurants. This GameStop had the same energetic, informative, and helpful staff as they usually do. Although we weren't able to find exactly what we were looking for, we were directed on where to find it.