GameStop

Experiencia negativa: had a 5 star for this place, but some employee clearly was having a bad day and wants to argue over me trying to buy something. amazed this place is still open.

Experiencia fantástica: Super friendly folks and their online inventory was correct. Send them some bags.

Experiencia negativa: Bad review trying to lowball me on my pokemon cards unbelievable

Experiencia negativa: I have been a customer for nearly two decades, and I have never been treated with such hostility. On Jan 24 at 1:23 PM, I called to request appropriate complaint channels regarding policy inconsistencies. Instead of assistance, a male employee refused to identify himself, argued that I had 'no basis' to call, told me 'that's not how society works,' and explicitly called me a 'moron' before hanging up. This is not customer service; it is verbal abuse. Zero accountability, zero professionalism.

Experiencia fantástica: Victoria was awesome and really helpful, what a delight!

Experiencia negativa: Bought some used games from the Lloyd Center GameStop a few weeks ago. While checking out, asked me for to a member of their rewards program, I politely declined. But he was pretty damn pushy. Straight up told him NO after the second time. Rang me up, I see the total, more than I expected it to be. Didn’t think anything of it because there was a long line behind me. Got home, looked at the receipt, I was charge some BS “return fee, if the game stops working you get to return it?” It was like 5-10 per game, I bought 3 games. Total BS, unprofessional without asking me. DO NOT PURCHASE FROM THIS GAMESTOP. WOULD NOT RECOMMEND. Please beware of this scam.

Experiencia negativa: Absolutely atrocious service. I call them before I go in to ask for details regarding a trade in, as I haven’t been to a GameStop in years. They tell me “just bring your switch, we take it even if it’s damaged”. Cool. Great. I bring my switch in, drive all the way to their location, only for the guy who clearly doesn’t know what deodorant is (who is also the man I spoke to on the phone) to tell me that I needed the charger or there was no trade. Okay, that would’ve been nice to know on the phone but fine. Makes sense I guess. I drive all the way home, then drive all the way back only for him to tell me I needed a full battery or no trade. All of this would have been fantastic information to give me on the phone when I told him I was specifically calling because I wanted all of the details because I haven’t been here since 2012. GameStop, teach your employees some customer service skills. And while you’re at it, give them a raise so they can afford some soap. Thanks for reminding me why I haven’t been to GameStop in 13 years.

Experiencia fantástica: Great service, great people

Experiencia fantástica: Was great. Called me a day before my preordered game came in to remind me when I could pick it up

Experiencia fantástica: I had a couple bad experiences with this store several years ago, however gave them another chance the new staff here seem great. They were friendly on the phone, and was able to go in and get the pokemon promo.

Experiencia fantástica: Great visit at GameStop! The lady who helped me was super nice and really knowledgeable. She went out of her way to answer my questions and even shared a bit about her own collection, which made the experience fun and personal. It’s always nice when staff are not only helpful but also passionate about what they do. I’ll definitely be coming back to this location.

Experiencia fantástica: Liked the ticket system for managing the line

Experiencia fantástica: Fantastic customer service from Blair. Welcoming, informative, and patient. Got me a great deal on my games too!

Experiencia negativa: Came to this location to check it out, says it was open but when I got there, gates were closed, but lights are on and there was a employee there on their with headphones just doing nothing so don’t know what’s happening.

Experiencia negativa: The manager girl with the glasses was so rude and awkward. I think I overheard her name was Abby or something? She should not work there! She did not have a clue what was going on, the store was a mess, I couldn't find a single thing I was looking for, and neither could she! I don't ever leave reviews, but I cannot believe someone so oblivious could be a manager. I will not be back!

Experiencia negativa: Socially awkward girl with glasses should not be in a customer service job. Incoherent waste of people's time.

Experiencia negativa: Small selection, cramped store, either unknowledgable or just completely disregarding employees. Only reason I MIGHT go back would be due to convenience of shopping in the mall already. When asking about Steam gift cards was told they couldn't provide the physical cards even though they were right there at the register right beneath where the employee was standing telling me they didn't have them.

Experiencia negativa: I arrived at this location for black friday? Assuming there deals would be awesome. Absolutely not the case. No specials on anything besides nintendo switch games buy 2 get 3rd free and Ps4 games buy 2 get 3rd free as well. Also , graphic tees wear on sale 10$ usd dollars.

Experiencia fantástica: EDIT: New staff seems much more pleasant, review updated to positive. They got the hardware you probably want in stock and faithfully fulfill their purchase insurance policy, but I don't think I want to buy video games from a store run by someone who's an unironic fan of current-day Bioware in 2024 A.D. It does not speak well of their qualifications or their taste in video games. Just buy your stuff off of Amazon.

Experiencia negativa: Bought a PS5 Pro online, called next morning to confirm, Ivy put me on hold for 13 minutes and forgot about me. Called back to confirm my purchase, all good. Drive to store to find out Zabrina canceled my already purchased product and sold it to someone else. Zabrina lied and said it was Gamestop policy to sell them to people in store first. Got the managers name and a card with store info. Called the manager Tabbitha a couple days later and explained the situation, Tabbitha stated "I'm not sure what you want me to do about it...thers nothing I can do". Tabbitha states Zabrina told her that I canceled my order, so Zabrina lied to me and their manager Tabbitha. Tabbitha didnt express regret or sorry and instead insinuated I'm lying. I've never had a worse customer experience in my life. Be reminded that I was a customer who had ALREADY PAID. Shameful, no accountability and then to lie about it, damn.

Experiencia negativa: This GameStop has some issues when it comes to fairness. If you're a decent person just go to the Loyd center location.

Experiencia fantástica: I called in for a controller issue and Andrew knew exactly what I was talking about, and even though GameStop couldn't help me, he guided me to someone that could! A+ service Andrew!

Experiencia negativa: To the lady named Victoria, thank you for helping me decide to never come to this store again. This mall is becoming a ghost town and I can see why. Her attitude towards me gave me the assurance I won’t be here again. All I wanted to do was return an Ethernet cable. Nonetheless I couldn’t because it was opened. I purchased this cord 3 days ago. Turns out it was a bad cord. Next option was just to swap it for another one. I got called a liar and was disrespected by Victoria. Was told no I can’t simply exchange the cord for another one. Thanks Victoria!

Experiencia negativa: I had to explain five times that I did not want to give them my email address. And saying "I'll type in whatever you want me to" didn't help. I'm going to stick to Amazon.

Experiencia positiva: fairly small selection but it's a fairly small store so it makes sense, the woman who helped me was very nice and understanding

Experiencia fantástica: Great place to buy used games and merch related to games and Funko pops

Experiencia fantástica: Buy Anime video games on Nintendo or Xbox or PlayStation good game store

Experiencia positiva: It's basic-- People leave crazy reviews, 500+ reviews, and y'all still love coming here. I get it. I ❤️ games, but gaming companies suck!

Experiencia negativa: Came in to buy an oled switch for my birthday, I placed an online order and had everything purchased and ready to go. When checking out the cashier would not take no for an answer when asking me to sign up for gamestop plus rewards whatever it is. I didnt want it, and she almost made me feel bad for NOT signing up for it. It was too pushy and I know shes doing her job but asking me to call Gamestop customer service after purchasing their rewards program to ask them for a refund on a part of my order (which the money i would have recieved in the order was not enough to cover the cost of the rewards program). Just not a very good experience and maybe Gamestop should stop making their employees feel like they have to push this on customers so much. Its not making me come back by any means. Epic switch tho

Experiencia fantástica: Always a great place for your gaming needs.

Experiencia negativa: The two girls with glasses the one skinny and the bigger one super rude people and made the whole experience super awkward

Experiencia positiva: Gamestop is a great place to get all of your Video games and consoles. As well as different types of merchandise from your favorite video games anime and cartoons. The atmosphere was great in the store, and the Employee who was working that day was mostly on the phone helping customers. I believe you can pre-order games and things at This shop. This place is located on the second floor of the Lloyd Center Shopping Mall.

Experiencia fantástica: Amazing. Lots of great stuff. Knowledgeable staff.

Experiencia negativa: I pre-ordered, and payrf up front 2 games from them and was shocked by how rude they are. I will never ever buy GameStop again. I highly suggest anybody go to Best buy or Walmart if you want to purchase gaming anything.

Experiencia negativa: I came in to buy a ps5 slim and MW3 game. The prices were decent since I got everything for only 525.00 because of a couple in store promotion s going on. The part I had serious concern about: THE EMPLOYEE WOULD NOT TAKE NO FOR AN ANSWER WHEN I SAID I DIDNT WANT TO SIGN UP TO BECOME A MEMBER. SHE MUST OF KEPT TRYING TO SELL ME THE MEMBERSHIP A TOTAL OF 5 TIMES. THIS WAS SERIOUSLY NOT OKAY AND WAS ACTUALLY GETTING QUITE IRRITATING. I UNDERSTAND COMISSION AND ALL THAT, BUT IF A CUSTOMER SAYS NO... IT MEANS NO!!!

Experiencia fantástica: Really lovely customer service. Associate was super informative and answered all of my questions.

Experiencia fantástica: Helpful and knowledgeable from personal experience

Experiencia negativa: awful customer service.

Experiencia negativa: The lady at the desk needs to learn to take no for an answer made buying very awkward because she was so pushy about memberships and warranties.

Experiencia negativa: Stopped shopping at GameStop because every time id go in this store the employees were obviously stressed and tired which reflects in the company. But I did try to buy something for the first time in years 2 weeks ago and the employee which I 5hink might even have been manager was so actively hostile immediately I was actually shocked lol not to clutch my pearls but this person is a detriment to themselves.

Experiencia negativa: I came here to sell my switch lite thinking I would at least $60 or so, they offered me $21, I thought that was ridiculous but I sold it on Facebook marketplace for $80

Experiencia positiva: Nothing horrible but nothing exceptional just a place to get a game.

Experiencia positiva: I've been to other "GameStop" locations&they were ALL better get this one! The store size is tiny,the workers don't seem 2 have the knowledge one would expect them to&it was crowded w/customers that no one was speaking to! Even just 2 say:"I'll b w/u in a moment."

Experiencia positiva: Small store, but really nice folks running it!

Experiencia fantástica: idk i don't remember going

Experiencia fantástica: Friendly staff and great selection of products. Lots of accessories, cool third-party video game controllers, computer gaming accessories and collectibles as well as both new and used games and new and used video game consoles. Parking was fairly easy in the parking garage and it was a quick walk through the mall to get here. We'd have no issues coming here again, great selection and friendly staff.

Experiencia fantástica: Easy to get the games I needed for my consoles.

Experiencia negativa: I feel GameStop gets over on people me and my friend went there a week ago and bought a $80 game. I told him GameStop was not the place to go went back to trade the game in $25 trade-in. They’re getting over on people they just need to shut down.

Experiencia negativa: Bought a refurbished xbox and controller. Controller came not working. Support took 10 days to respond making it out of the 7 day return/swap window. (my support emails have never had a response, I had to blast them on twitter for any kind of reaction) My only option was to go to a store and see if they would swap it for a working one. I ordered a working controller, I do not have to do the legwork to get what I ordered. Horrible customer service, will not order from them ever again and would suggest others just use amazon or similar service instead of gamestop. You wont have to deal with their support that way. This was for an online order and it said 1 piece came from lloyd center and the other came from another location. Not sure much an issue with lloyd center but an issue with gamestop in general just not caring.

Experiencia positiva: Empty compared to other GameStops. Could use some updated inventory.

Experiencia negativa: Zero stars. Literally, by far, the WORST GameStop (honestly, maybe the worst run business) I’ve ever been to. I live close to this location, but would much prefer to go longer distances just to avoid this place. Not only are they CONSTANTLY having days-long technical issues that prevent you from trading in games or paying with a credit card, but the manager I’ve dealt with the past 2 times I’ve been there has been incredibly rude, unhelpful, unprofessional, and disrespectful both to customers and her fellow employees.

Experiencia fantástica: Very friendly customer service loved to see a great store in a wonderful location in the mall

Experiencia fantástica: Best employee, ever. I haven't been inside GME anywhere since before 2020, before wall street, before their radical change into what is now a debt-free , cash positive, revolutionary pioneer. GME is in position to take its time and figure out a solid pivot in their gameplan. Back to THIS STORE- Greatest employee ever, thoroughly educated on gamestops changed policies, pricing, and even a bit of direction for how to go about some future decisions- upgrading my switch to oles, a new console, or even pre-ordering tears of the kingdom 5 stars through and through- and 50% off clearance. Sheeeeiiittt

Experiencia negativa: I was told by Microsoft that GameStop could help test a power cord for my Xbox. I came into this location and they said that they can’t do that. So I left and I called the GameStop on Barnes road and they said they absolutely could test the cord for me. I called this location back and the girl, who claimed to be a manager, said they still can’t do it. So if you want help don’t waste your time going to this location because they obviously don’t care about their customers!!!! Just here to update, I stopped by this store and asked a question about how long a sale was. I was lied to. Just another reason I am keeping my star at 1 star.

Experiencia fantástica: Good staff that knew what they were doing. Just an FYI, the staff are obligated to offer warranties, memberships, replacement plans, and dlc. They get fired if they don't offer you those options during a transaction. Take it up with gamestop corporate, and leave the staff alone. They get minimum wage there.

Experiencia negativa: Horrible experience.. first off the gentleman behind the counter threw a warranty on my sale which I didn’t ask for. Second I bought a used game but he ran in the back to grab a new one. After not liking the game I tried to return it, they wouldn’t even give me store credit. I recommend buying online or another store. I wish I had two more hands so I could give this store four thumbs down.

Experiencia positiva: Staff was friendly and helpful. Great selection of pre-owned switch games.

Experiencia positiva: It is a nice place to go and I had fun.

Experiencia fantástica: It's a small location so selection isn't as huge, but in my experience the workers are quite friendly.

Experiencia fantástica: It is a very calm environment with helpful employees

Experiencia positiva: They are really attentive and helpful

Experiencia positiva: Only 5 people allowed in at one time is great. But some people just don't understand that. But we got what we wanted.

Experiencia positiva: They lie about when they are open. I came in wanting to sell my PS4, and waited an hour for them to "maybe" open for the day. It was a big bummer, but I like the store when it's open

Experiencia negativa: Look, if you've ever been in a GameStop, this is one. It's horrible. It's also about to shut down due to the closing of the Lloyd Center, and let me just say, if you planned to swing by for old time's sake, see if you can snag a good deal from the bloated corpse of the company, it is a waste of time. The used games have been gutted, I imagine the worthwhile ones have already been moved to locations that will exist in the New Year. You want a nearly full price copy of a two year old racing game? Sure, stop by, listen to a jackass mansplain release dates to the long-suffering associate, then quickly get out and go get a bag of popcorn from the only good store in the entire mall.

Experiencia negativa: Yawn .. I dunno why I don't and never really cared for this store.

Experiencia negativa: Went in tried to buy an item they had for the wrong price, employee was rude and wouldn’t let me use a coupon I had just downloaded in store to use, I’ve been shopping at GameStop and have been a member since 2013. I will never go to GameStop again after today after this experience. I wish I could give a 0/5.

Experiencia fantástica: Friendly staff and wide selection.

Experiencia negativa: I was very disappointed that the cashier that was taking my games in for trade in, marked almost every single one down for being scratched/damaged when they were all in mint to near mint condition. When I questioned him, he said it was due to them needing to be "serviced" to ensure they played properly. Also, the prices offered were lower than the prices I had been quoted using their online service. The only reason this isn't a 1 star review is unlike anywhere else I was actually able to get cash for them and not just in-store credit.

Experiencia negativa: One of the worst stores I've been in a long time the cashier was helping 1 customer for over 30 minutes and ignoring the other customers in line I've worked at several stores by myself so I know you ring up other customers and go back two the one you where helping before.

Experiencia positiva: Despite the graveyard ⚰️ that is Lloyd Center, this location of GameStop seems to be perpetually busy. Despite that, they do a really good job of moving people through the line in a timely manner. Somehow they manage to do this while still coming across as not only friendly but helpful as well. Also, I appreciate how their employees don't try to keep pushing unneeded warranties and whatnot upon me if I've already said no once (because seriously, who ACTUALLY needs a warranty for a 3ds game that is selling for $20???).

Experiencia fantástica: this location was closed for a few weeks recently due to a fire in the mall and I was very pleased to see them open again!

Experiencia fantástica: Pretty good prices on new games!

Experiencia fantástica: Very knowledgeable staff. Not like a bunch of high school stoners at MOST gaming stores I've shopped at

Experiencia positiva: Good Deals on Everything I get all my games there, & staff has always been very helpful. Easy Returns, just keep your receipt

Experiencia fantástica: Always a pleasure! Cute workers, great service!

Experiencia negativa: There are very few used games here. Mostly just new games, which I've found are consistently overpriced, comparatively. The main reason for the 1 star is that an employee flat out lied to me today. I bought 2 new games, one of them being Luigi's Mansion 3 for Nintendo Switch. The lone employee (who I'm pretty sure was a manager) tried to upsell me on the "multiplayer expansion pack" for it, as I had mentioned my intention to play that game multiplayer with my daughter. When I asked what the expansion pack included, she said, "it allows you to play multiplayer." I said, "can't you play multiplayer already?" With the game box in hand, she said, "No. Luigi's Mansion 3 is a single player game. You need the expansion pack to play multiplayer." I declined to purchase the expansion and I had to also ask that she remove the protection plan purchases that she automatically added to my purchase without asking me. After I left the store I looked at the box and it clearly says 1-8 players. I then looked online and confirmed that even the main story mode can be played couch co-op. She bold-faced lied to me in an attempt to make an extra $10. I can only imagine the intense pressure these poor employees must be under from corporate to upsell customers, when they will lie to your face, knowing you will immediately discover their lie upon leaving their store. I will never go here again. As a side note, it's also very frustrating that they open new product, so they can have a display box. This means that if you buy their last copy of a "new" game, you will end up with a game that has been opened and handled, which is not considered new by literally anybody's standards, besides Game Stop. They could easily reprint box art and put it on an empty box for display purposes, instead of selling opened and handled games as "new."

Experiencia negativa: Not much of a selection, guy was having a nervous breakdown and store employee did a great job assisting customer and locating emergency services.

Experiencia fantástica: I actually felt pretty safe here during the pandemic, not too many people, plenty of spacing stickers. I was expecting much worse in such a small area

Experiencia negativa: I hate that they display controllers and such that they don't have on stock, nor can you even order, and they tell you they aren't even being made anymore, bit they nevertheless leave them on display. It's stupid.

Experiencia negativa: Prices are too high for used games. Try ebay. Better selection and way cheap

Experiencia positiva: Not many good deals. I remember they used to have way more product to choose from. Not worth your time

Experiencia fantástica: Very friendly staff. The employee who helped me was awesome.

Experiencia positiva: Good store to pick up game accessories. If you're looking for something specific, you might want to look elsewhere.

Experiencia positiva: They usually have what I am looking for online or in the store but the store reps can be iffy. Alot of new hires without a lot of training.

Experiencia positiva: Prices for an Xbox controller are annoying when they break in two seconds

Experiencia fantástica: Awesome game shop with awesome customer service

Experiencia fantástica: Workers are very friendly and helpful

Experiencia negativa: #1 the worker was great #2 never again will I shop at gamestop, I will not reward their new system. They purposelfully do not let you know what they have in stock so you have to go in to their stores to up traffic and sales. Do I like beimg manipulated, no. Never again will I shope at/through gamestop. Fools.

Experiencia fantástica: Had a great experience. Staff were super friendly and helped me get what I wanted quickly and cheerfully. I was there around 4 on 12/30 and the young lady with the cape helped me. She answered all my questions, chatted with me about games and was really great. I didn't catch her name. I haven't been in the Lloyd Center for a couple of years. Seeing all the closed stores was weird.

Experiencia fantástica: This place is great, Sam is the absolute bomb. She goes above and beyond, as does her staff. If ever you need a game, console or just general gaming info, this is the place to be!

Experiencia fantástica: There was a line but not too long people went through quickly

Experiencia fantástica: Very knowledgeable and helpful staff. Friendly atmosphere, conveniently located inside loyd center mall

Experiencia positiva: Employees are usually very courteous and quick to help

Experiencia fantástica: The customer service agent was wonderful

Experiencia fantástica: The employees know their stuff

Experiencia fantástica: Great GameStop people are friendly very helpful spent $1,000 here but they were awesome and they gave us the best deal

Experiencia fantástica: So, my xbox decided not to work today. I called Microsoft and was over warranty, so they were unhelpful. I called gamestop and spoke to Jaime (spelling?). She was super helpful and let me to bring my xbox in and see if it was just the power cord going bad. I don't think thia is a store policy, but it worked. My Xbox is working now and Jaime made my day. Would definitely recommend this gamestop in the mall just because of her. Super helpful and nice. Give this excellent employee some bonus points for helping me out, and making a sale.

Experiencia negativa: Just but it online. They will sell you games you still have to get ea or whatever pass for that you would have gotten the game for free anyways. Why buy a disc that can scratch and then you try and trade it o sell it and dont get nothing for it. Let this company go under. Its not like its cheaper than just buying online.

Experiencia fantástica: Great helpful got what I needed I enjoyed it I will recommend it

Experiencia fantástica: Even though it was small it was just a really great place to get video games turn old ones in half to say it was much better than game Wizard.