GameStop

Experiencia fantástica: I had an amazing experience at the Fontana GameStop location. The manager, Joshua, went above and beyond for us. He was extremely kind and helpful, and he even sold us his own preorder copy of Resident Evil Requiem for PS5 so we wouldn’t miss out. That level of customer care is rare these days. He made the whole experience smooth and enjoyable, and we truly appreciate him going the extra mile. Thank you, Joshua! ⸻ If you’d like, I can also make a shorter version or one that sounds more formal or more excited.

Experiencia fantástica: The gift cards made it easy instead of trying to find the right game.

Experiencia negativa: Can't manage to ever answer and never has the games needed

Experiencia negativa: If I could give negative stars I would. This place literally told me “cause there’s a little dirt we can only give you $30 for trade in value for your ps portal instead of 80. This is the worst scam ever. Go to a different location or better yet a pawn shop

Experiencia fantástica: Went looking for some Funko pops and Aubreena helped my daughter out and answered every question and looked on the system for any extra pops. Good service !

Experiencia fantástica: I can safely say these guys have the best customer service out of any GameStop I’ve ever been to. In particular Raven and Josh have personally treated me really well, often holding items that I wanted for a few days because I couldn’t come right away! Love this store!

Experiencia positiva: Management staff was kind, helpful and accommodating to our request. He went above and beyond. We got what we came for. We visit 1x a month

Experiencia negativa: This store is non-operational, we just drove by looking to buy some games.

Experiencia negativa: Walked and was told I needed to leave so the cashier can take her lunch . Rude Unprofessional Would not recommend

Experiencia positiva: The lady was Hell bent on selling the Gamestop Membership. Even when we said not interested. Sales pitch of Membership was Hella annoying. Other than that they have decent stuff in there

Experiencia fantástica: I love this location!!! The employees have always been super friendly. The manager right now is top notch a great representation of great customer service.

Experiencia positiva: Long line short staff waited 35m 6 people ahead of me store is clean just short-staffed

Experiencia fantástica: The staff her are amazing! Always helpful, always very friendly and genuinely care that I am able to find and get what I want.

Experiencia fantástica: Support your local GameStop

Experiencia fantástica: Came in to pick up a used game order today and the girl at the register with blond and brown hair was so helpful and kind. Really amazing service and really grateful for the help.

Experiencia fantástica: Best place to pick up Pokémon cards and video games.

Experiencia fantástica: Christopher was such an awesome guy! Very welcoming and very helpful! So helpful he was an accomplice for my boyfriends mission of getting me the new XBOX. While I was distracted they were whispering in the corner about the Xbox and what they had on hand. All in all I bought my little figure and come to find out my boyfriend bought the Xbox aswell, without me knowing at all. So it was a wonderful surprise. Christopher is your guy for an awesome surprise

Experiencia fantástica: Place is always clean, bright. They helped me with questions i had with ease.

Experiencia positiva: No business they contacted

Experiencia fantástica: Great and fast customer service

Experiencia negativa: Never answered there phone

Experiencia fantástica: Its well kept employees are nice, they had what I was looking for , was a good shopping day.

Experiencia negativa: Still waiting on my Box and Manual for my "Brand New" game from Madison.

Experiencia negativa: Horrible customer service from Carlos!!

Experiencia negativa: This store is so bad in costumer service we where going to buy like over $500 on games and they told us they where closing that we had to go out so sad

Experiencia fantástica: Clean store and good customer service.

Experiencia fantástica: Good prices

Experiencia fantástica: Amazing staff, amazing selection of pre-owned, but the only thing that makes me sad is the location of the GameStop, it's really low-key and it would be better by target across the freeway.

Experiencia negativa: I’ve called multiple times and they don’t pick up

Experiencia negativa: the game didnt stop.

Experiencia fantástica: It has such good service

Experiencia negativa: Hey GameStop, if your employees hate answering the phone that much then I don't see why you're still paying for a phone line, also ...if your employees hate dealing with people this much maybe you should start selling games to Dogs.

Experiencia negativa: They're closed for good..

Experiencia fantástica: More than just games

Experiencia fantástica: Great store, great staff. Got the pleasure of being helped by Haile in specific amazing employee

Experiencia positiva: I went to buy a wireless controller once, and the customer service is pretty good.

Experiencia negativa: Employees are good helpful but gamestop as a company going down hill is unreliable. Didn't get my preorder bonus and wasn't even told till after I paid that there was no more. so there was no reason to even get the game with gamestop, should went to best buy that way atleast I would got my preorder bonus. I won't get preorders from gamestop cuz I don't know if they have to money to fund all these preorder bonuses they promise to get it with them, go with other company for your preorder needs.

Experiencia fantástica: People were polite, ☺️ informative, helpful and kind

Experiencia fantástica: I just like this place

Experiencia fantástica: Found what I wanted and half the price

Experiencia positiva: Has slot of be different things for everyone

Experiencia negativa: Didn't get good help searching games I needed or want from this store

Experiencia fantástica: Super happy with my purchase today ... at GameSpot thanks to the worker Brian who help me appreciate it bro .

Experiencia negativa: Never have what you need in stock ..... worst ever. You guys put used games for 5 bucks less then the new title, and nothing has changed.

Experiencia positiva: Good customer service but low traffic. Will never have any new titles only toys and sales

Experiencia fantástica: Staff is always helpful and willing to answer any questions I have.

Experiencia positiva: Great customer service was looking for a game for my daughter for her birthday last minute they managed to have it and I managed to get it and everything was all good customer service was great they were moving the line fast had some better merchandise meaning more collectible action figures and collectibles I will be returning to this GameStop for more future purchases

Experiencia fantástica: Great people great store..

Experiencia fantástica: Doing right by the people!!

Experiencia fantástica: The young man was kind and honest and patient. I an older and he did not know all I was asking. He said he would look into it. That was very nice.

Experiencia fantástica: Needed a Nintendo switch AC power cord they had it in and out. Fast service.

Experiencia fantástica: Dos-tres ofertas! Look for clearance offers!

Experiencia fantástica: Great customer service team over there

Experiencia fantástica: Best service and prices for games

Experiencia fantástica: Lots of awesome product the dude that helped us was kinda rude an not that knowledgeable about up coming product five stars cause of items got my husband a cool Star wars item

Experiencia fantástica: I love this gamestop. I only go to this one. The employees are always helpful. Even when i call to get info theyre always so helpful.

Experiencia fantástica: Awesome customer's

Experiencia negativa: Update your hours. I ordered something for pick up and they said they closed 5 minutes ago. It was barely 7pm.

Experiencia fantástica: It's a big place service is good recomend it

Experiencia fantástica: I've been coming to this GameStop since I was in 6th grade the service is amazing the staff are great they are also very helpful in finding what you are looking for

Experiencia negativa: If I could give them 0 stars I would. The manger with the long hair and glasses is rude and doesn’t know what he’s doing at all. Very unprofessional.

Experiencia fantástica: Hi I'm karen from soccer practice and I went here and asked what cosle dos you have and he responded with which one and I said the console for my child named Clark and he had the audacity to say who is that and what cosle there are names for them I was livid so I slapped him and he backed up and I screamed ant him and I was mad I had it up to here with theses workers doing their job horribly and the console costeded like 300 dollars and later he called the police . Worst service ever and then I got fired from no job because I'm an at home mom and my husband got a divorce with me and I am now just here still made at Remy from GameStop because he ruined it all worst seervice EVER

Experiencia negativa: This is the worst GameStop I've ever been to, I asked an employee for an item he showed me one for the wrong system and when I asked him to look it up he said "No, we don't have one" now if they don't have one they don't have one but would it have been so hard to take 45 seconds to look it up just so I'm happy? I guess so this guy was really rude and this is the kind of thing that keeps me from coming to GameStop.

Experiencia negativa: I call for information about a game, for my son I spoke to a man over the phone that works in the store in Fontana California named Brian and because, I didn’t know too much information about the video game. That’s why I am calling GameStop to see do they have it available can I pick it up and because I didn’t know about the game he hangs up the phone on me. I know I’m not gonna be going to that store or purchasing any items from that store or probably even from game stop in general. I can just go on Amazon if I’m going to get treated like that and look it up on YouTube. This is one of the reasons why the company is going bankrupt.

Experiencia fantástica: Best place to get what you need.. PERIOD

Experiencia positiva: Love this place hate the trade in value

Experiencia fantástica: I hated Star Wars Jedi Fallen Order and wanted my money back. At first they said no because it was against store policy but I politely insisted that I wanted my money back and the manager finally did it. I was very grateful and will buy my next game at this store. Thank you for the refund. Fallen Order is nothing but a very difficult Uncharted/Tomb Raider game with a Star Wars skin.

Experiencia fantástica: Got my Nintendo here and it works great it came with everything

Experiencia fantástica: You know it's game stop.

Experiencia positiva: Staff is friendly,but its expensive 2 buy but 2 sell they low ball u

Experiencia fantástica: Phong Vu is extremely knowledgeable and helpful

Experiencia negativa: unprofessionall service employees very rude

Experiencia positiva: Very friendly, if you want a new game they usually have it

Experiencia fantástica: I like to take my son shopping there its are really good place

Experiencia positiva: Nice place and great people they help me alot

Experiencia fantástica: Friendly staff and always a pleasure whenever I buy games and accessories.

Experiencia fantástica: Went in last night looking for a headset with 30 bucks, had an excellent experience when the salesman, he not only gave me the information on those, he didn't try to sell me the most expensive items immediately but did get to them and was informative on every headset on hand. I'm definetly going back.

Experiencia fantástica: This store is huge compared to other GameStops. The employees were friendly, the store was clean and well organized. Lots of clearance items too. I managed to swoop up on some Fallout merch that would have cost me triple what I paid for it. Easy to get to right of the 10 Freeway across the street from Kaiser Hospital on the south side. I definitely will be back, so much fun stuff!!! On a side note lots of good place to eat right here too!

Experiencia fantástica: Friendly goofy staff always greet and help me everytime

Experiencia positiva: Cant play video games

Experiencia fantástica: Easy to find. Friendly and Helpful employees

Experiencia fantástica: Gots all the latest deals

Experiencia fantástica: Found what we were looking for. The $3 1yr guarantee it's cool

Experiencia fantástica: Excellent service staff!

Experiencia fantástica: The guys are very helpful at this spot. So thank you.

Experiencia positiva: I'm not sure any employee here is an actual passionate gamer. Gamestop especially in California has become an almost dreadful place to visit(visits to numerous CA locations). There is no more, "power to the players." California locations offer considerably lower cash for trade-ins. I'd suggest purchasing all consoles and accessories from their respective manufacturers. Overall I don't believe they know what they're doing at this location. Take your chances but definitely purchase the gamestop warranty for everything. Of course that'll make them more money but your product is likely to experience a defect or deficiency within the year and you'll get your monies worth and be glad.

Experiencia fantástica: Friendly staff. Ready to helpat the drop of a dime

Experiencia fantástica: Very patient staff and excellent selection

Experiencia positiva: They always have good deals

Experiencia fantástica: Good workers they treat you like if they were ur friend

Experiencia positiva: Hass really good game for good price

Experiencia fantástica: Had what I wanted. So that's good

Experiencia positiva: Boring, useful to a point but very boring atmosphere

Experiencia fantástica: The staff was friendly and super helpful

Experiencia fantástica: Employees were friendly and knowledgeable. Not a gamer but my son was shopping, very helpful.

Experiencia fantástica: The employees here are helpful. They have good deals and cool figures.

Experiencia fantástica: Good service and selection

Experiencia fantástica: excellent, always helpful and never busy

Experiencia fantástica: Great place excellent prices and customer service

Experiencia fantástica: Love gamestop i go atleast a few times each month. They know products and play games. They dont just sell them. Also very Helpful staff