GameStop

Experiencia fantástica: I just want to point out how nice and pacient the emplyees are. I have high adhd when I'm speaking with someone, and I interupted one of your employees about a question I had about Sonic cards . And she ended up laughing together with me. I'm just really sorry for interrupting her today. She probably won't read this or remember and only customers will see this, but this store has always gave me great service and communication. Pretty darn good gamestop! Thank you for the good times V Gardens!

Experiencia negativa: A product purchased online, a return request has been submitted, the platform selects a store return, and they refuse to return it, tell me to contact customer service, open my package and finally refuse me, which condition am I not eligible for?This is unbelievable.

Experiencia negativa: You should change your hours because we came all the way from San Bernardino and it happens to be closed at 8:30pm when on google it says you close at 9pm.

Experiencia negativa: Horrible service I went 4/01/24 like 5pm and I wanted to return a ps4 the girl there didnt accept it saying over 7 days and it was 6 days I called customer service and they said I should be able to return it so k went to another game stop down the street and she was very good in helping me I was in and out in 10 minutes with my refund

Experiencia fantástica: Marc I believe his name is. The guy with a great attitude and customer service. Great person. Bought a controller about a month ago and he was a dope person. Keep him around Thanks Marc! - Sebastian

Experiencia negativa: Sarcastic and rude female employee. Giving unnecessary opinion and making uncalled statements over an item I wanted to purchase. Very uncomfortable and odd situation.

Experiencia negativa: Wouldn't take my E-gift card when I had card number and pin

Experiencia fantástica: Very helpful and friendly staff.

Experiencia fantástica: Wish they had more games to look at. But they didn't have much. Great to see they can check on their computer if they have it in other locations

Experiencia fantástica: They had a lot of great deals and friendly staff.

Experiencia positiva: Nothing Animal Crossing related

Experiencia fantástica: Just went in today and got everything I needed pretty quickly and the people there were very helpful! A+ customer service, sorry I didn't catch your names but thank you!

Experiencia negativa: I stopped by the Gamestop at Victoria Gardens tonight shortly before closing. As soon as I walked in an employee said the store was closing in one minute. I told the diminutive, long blonde haired, male employee with several tattoos and decorative rings on his fingers that I would only be a minute and he replied there was no time to browse. I replied by saying "no wonder the store is empty." A minute later he said the store was closed and I left before finding out if the game I was looking for was available, didn't want to buy from there after this experience. I'll never go back to the Gamestop at Victoria Gardens or any other. Not suprised they are on the brink of bankruptcy considering the quality of customer service at this location. Goodbye Gamestop.

Experiencia fantástica: Riley was excellent so friendly and helpful ... Saved our Nintendo switch. This is the only GameStop we will visit..

Experiencia fantástica: Great staff. Very helpful

Experiencia negativa: Bad customer service by the read head white guy I don't know his name, he's got a beard. Be aware of him!! Very sarcastic. Not helpful at all

Experiencia negativa: Recently I went to trade in a game for cash I saw online they were offering 36.00$ for trade regular price they gave me 26 10 less these employees scamming people we can't Haggle but they can? So yeah one star

Experiencia positiva: Great service. Items are always a bit pricey but cosidering sometimes they are the only ones carring them is agreat store.

Experiencia fantástica: It's my only favorite place to go for gaming , and the most exciting games on the market, I love going to gamestop

Experiencia fantástica: Express format. Average.

Experiencia fantástica: Always have game selection unlike other game stops

Experiencia fantástica: casey was really patient and cool

Experiencia fantástica: Cool people

Experiencia positiva: Nice location

Experiencia negativa: On the date of 9/1/2021 My daughter wanted to return a headset that she bought for the playstation. Alex, which is the manager asked us for the receipt but my daughter didn't have it, so we asked Alex if she can locate the item in our account and she said yes. When she located the item in our account, she told us that because we didn't have the receipt she couldn't refund our money just store credit so I asked her for the return policy so she decided to look for it in her website. Because she couldn't find it, she told me that we can't return the item because it's passed the 30 days. Even though it was passed the 30 days, I asked her for the return policy, she couldn't find it so she decided to call customer service for help. When she asked customer service to help her locate the return policy, customer service couldn't even locate the policy themselves. so she decided to google the policy, when she google it, she found the policy in Wikipedia and I told her, if it's not coming from your website, I won't accept the policy. Then she started making excuses that the system was down and she couldn't return it which it was lies. When I told her that i was going to call corporate and decided to contact customer service in front of her, that's when she decided to return the item. Instead of standing behind her customer service and trying to prove me wrong, she should of just return the item. She also tried to red flag my number and my account for no reason at all just because she got mad that she couldn't find the return policy and she knew she had to refund me the money instead of store credit. It's not my fault that she doesn't have the return policy in front of her, she handle the situation wrong and lied to me telling me that the systems were down when her employee clearly was returning and making transactions with his system. She has poor customer service and tried to red flag my account. FYI I spoke to her in a nice respectful manner. I admit that it was my responsibility to have my receipt but it doesn't mean she has to lie and argue with me. Hopefully corporate can help correct this issue so It won't happen again.

Experiencia negativa: Not enough of anything there low items need restocked

Experiencia negativa: Very small location, not much onsite.

Experiencia fantástica: Great service and prices

Experiencia fantástica: Clean, tidy, a bit small though, so don't expect much by way of pre owned games.

Experiencia fantástica: Wonderful experience the Gentlemen working today went above and beyond to help us.

Experiencia fantástica: Great customer service...

Experiencia negativa: They didn't answer their phones. When I got there, their registers didn't work. I waited around for a while and then left.

Experiencia positiva: Great staff to handle my son's gaming needs.

Experiencia negativa: This place doesn't respect announced working time.

Experiencia fantástica: Great customer service! Friendly staff.

Experiencia fantástica: Great customer service

Experiencia fantástica: Quick and easy

Experiencia positiva: Great customer service, good specials plenty of inventory.

Experiencia fantástica: Excellent service

Experiencia fantástica: Love that it's local. The employees are all very nice n helpful.

Experiencia positiva: Where they call men men even if the dress like a Whamans

Experiencia fantástica: Hramoso mall

Experiencia fantástica: I have been going here for a few years now. Some of the employees even recognize me. I always get excellent service here, even if they don't have exactly what I am looking for. They will tell me which location to go to.

Experiencia positiva: It was good

Experiencia fantástica: Had what i wanted

Experiencia fantástica: Great customer service. Really friendly staff and it's game stop so they don't need to be. Enjoyed this store

Experiencia fantástica: I always go there and its great

Experiencia fantástica: Awesome fun and finds here! Knowledgeable staff.

Experiencia negativa: When you have no future

Experiencia positiva: Located in Victoria Gardens. They have new and old games in good condition. Haven't had any problems with things I purchased.

Experiencia fantástica: Great place to get games and game accessories

Experiencia fantástica: Great experience, store clerk was really attentive to my needs. Also made good suggestions based on products I asked about and products I showed interest in.

Experiencia negativa: So I went online to check the trade in for some phones I had. I found that it seemed simple enough and I got my quote for $27-42 depending on the condition. I didn’t see really any other specific details. I went into the store located on Foothill blvd. I had 4 phones all were unlocked and ready to be plugged into there checker to make sure they are not stolen. I am then told by the store manager that she has to call Loss Prevention because she thinks there is a policy on trading in phones. I asked her where this policy is and she did not seem to have it or even know it. She leaves to the back and returns a few minutes later stating the limit is 3. I asked for life, per customer, per day? She didn’t seem to know. I then asked to have the number of the District Manager and was told she doesn’t know if she can give that out. She calls Darren (sorry if I may have spelled that wrong). So Darren says hi and how can he help. I tell him what I have felt with this far. So I ask him what is the trade in policy on phones? He says he doesn’t have it in front of him because he was at home. I informed him that apparently LP had made a decision and they know it. But no one can supply me with it. He informed me that LP makes the decision. So he asks me to give the store manager my info and he will contact me ( he actually did email me so I will give him credit for follow up). So after this I say to the Store manager ok so what are we doing. She says 2 phones. Takes the 2 and does there thing. Then tells me actually I’m only comfortable doing one for 10.00. So I do it at this point I am very unhappy. So it would seem that online prices are apparently different from store systems. Also that no one but LP knows this somewhere existent policy. And they can change their minds when ever they want ( in fairness their website small print does basically say this, shame on me for not reading the small print). While I do respect a business to run how it wants. I do think people should be properly trained and maybe be a little more clear to consumers. With all of that said they actually did me a favor really. I found other retailers actually give considerably more. So for that GameStop thank you for denying my sale. But seriously you presented yourselves in a very disorganized fashion.

Experiencia fantástica: Friendly staff

Experiencia fantástica: Always a good gaming experience, kids get what they’re looking for every time. Dog friendly walk through Victoria Gardens.

Experiencia positiva: A Little pricey unless you buy their used games.

Experiencia fantástica: Best one stop shop for all my used game needs.

Experiencia positiva: Got good service and deal!

Experiencia fantástica: Great service.

Experiencia fantástica: Very helpful

Experiencia fantástica: Good staff

Experiencia negativa: This Game Stop never has the used games behind the counter that they have displayed on their shelves. The staff are rude, and won't help you with anything. Won't go back to this Game Stop again.

Experiencia fantástica: Customer service is great i do recommend shopping during the week though you have a better chance of viewing the latest video games.

Experiencia negativa: 1 star

Experiencia negativa: I went on the GameStop website and reserved a pop to pickup in store. Victoria Gardens showed up as the closest to have it in stock. A few minutes after reserving I recieve a call from a GameStop employee telling me they lost it and can’t find it. I asked her if it shows up to let me know. A few minutes later I get an email confiming my Pop was reserved and ready to pickup. I call the store back, Brad picks up and I ask him to confirm that the email was accurate, his response was you already got a call, we told you we don’t have it. I replied with then why are you sending email confirmation telling me it’s ready to pickup, that their is an option to tell the consumer it’s not in stock. He had no good response and said the email was a fluke. Well Brad I hope your corporate office finds my complaint a fluke.

Experiencia positiva: wouldn't let me buy an amazon gift card with a gamestop card

Experiencia fantástica: Great Selection of Used Games

Experiencia negativa: I just can't with these people..

Experiencia fantástica: Got what I needed great service

Experiencia fantástica: Pretty cool place

Experiencia positiva: This is a small store for the location it is in. Because of this, the selection in the store is limited. However, the staff is friendly and will help you out to find whatever you are looking for. I would try out a different GameStop than this one, especially since a lot of their stock was sold out or on clearance.

Experiencia fantástica: Good selection on XboxOne games new and used. Staff was helpful and knowledgeable.

Experiencia positiva: Game on!

Experiencia fantástica: They got good prices

Experiencia fantástica: Nerds everywhere

Experiencia positiva: Staff was friendly. These stores lack older games though.

Experiencia positiva: Kinda small

Experiencia negativa: Even without long lines they take forever just to get to you and Gamestop is trash always will be just like their trade ins even though they sell it more than it is worth

Experiencia negativa: Walked in and asked how much credit I would get for trading in a Xbox one controller. Was told a specific amount after disclosing that the controller was a older one. Came back with the controller and suddenly the trade in credit is half of what I was told

Experiencia positiva: A compact store that's not easy for wheelchairs to maneuver through when it is busy. The prices here are as expected. Nothing very remarkable about this specific GameStop. When we walked in there were no customers but quickly we had to leave due to the crowds that came in after we entered.

Experiencia negativa: Low staff and long lines... Its ridicilous

Experiencia positiva: Great place to buy games. Often feels very crowded

Experiencia positiva: Lot of game selection

Experiencia fantástica: I Went in the store ,found my game, bought it. Went home played it. The store served its purpose.

Experiencia positiva: Very short staffed here. 1 employee and at least 5 people in line.

Experiencia negativa: I called to trade in a few games and they

Experiencia fantástica: They were cool

Experiencia negativa: Went in and manager told me a collector's edition game I wanted to preorder wasn't up for preorder yet, so I preordered the regular version(which was up for preorder). He said he'd call when the collectors ed. was up for preorder. He never did so I called the store and he said the collectors edition was sold out for preorder so I lost my chance to preorder it. He never told me it was sold out when I first went to the store to preorder it. Sucks being lied to.

Experiencia negativa: So unorganized...game release is at 9:00....at 9:10 manager is busy pushing sales...I will Never preorder a game here...did not set up anything for the customers ie contest..giveaways??? ....Ps ..line still not moving...9:15

Experiencia negativa: Theu said if I have to trade a game in I would have to let them see it