GameStop

Experiencia negativa: One of the worst experiences I had, It's been shown it is open till 8:30 pm and I went around 8 and I was rudely told by a member in a very rude tone GET OUT OF FROM HERE, When I have asked is there any possible chance to get a game.

Experiencia negativa: I recently went in and bought a game. The case they had out on the shelf said it was for Xbox One / Xbox Series S. I have a One so went to the counter and told the cashier I want the Xbox One version. He said he only had a new one for sale. Fine. He went to the back to get the case, he put the disc in and the receipt in the disc after I paid and I left. I get home and realize he gave me the wrong version, series S. I go back the next day and the girl says she can’t return it because it’s already been opened, but she could do $8 cash. I told her the only person to open it was the guy who sold it to to put the disc and receipt in. She said sorry, and she could do $12 in store credit. I don’t get why I can’t get what I paid for, OR a refund for what I didn’t get.

Experiencia negativa: I was told I couldn't return a defective controller because it was out of the return window. I told her that I have 30 days to return defective items. She said they still would not honor the return policy. Went to the Gamestop on Strang Line Rd and had no problem returning the defective controller there. Don’t waste your time at this store.

Experiencia negativa: They gave my boyfriend a faulty console essentially

Experiencia fantástica: Bought a playstation four and a few games

Experiencia negativa: So i walked in like i always have, and they turned me away since i opened carried, and they said you can't come in, so it sounds like they would rather me cancel and carry but its ok i been buying games and trading them for years and they just lost my busines and all the other people i know

Experiencia negativa: I purchased a game online to pick up in the store. When I arrived at the store, Cory was helping someone and was very slow. It was a long wait. Go to legends GameStop. Much better customer service.

Experiencia fantástica: Great staff.

Experiencia positiva: I experienced a disgruntled customer battling it out with an associate about a gift card that was recieved instead of a visa card for trading in a phone or something. I waited about 30 minutes to find out they didn't have what I went in there for.

Experiencia fantástica: This store and associates went above and beyond the call of duty. They fixed a problem that another store that was not in their district created. They made a 13 year old over the moon happy. The appreciation of the employees at this store cannot be expressed enough. This store is worth the trip to go to!

Experiencia fantástica: These guys are cool I'm not from that area and was in bad financial shape today. They helped me out with trade ins made it home.and will be able to go to work tmro. Thanks team

Experiencia fantástica: This store is amazing for all your gaming needs. The staff is friendly and knowledgeable. I get the vibe that they're interested in satisfying their customers. We had an issue but the manager didn't give up until it was resolved. They also price match so please give these guys a try first.

Experiencia fantástica: They were so helpful and friendly. Good prices.

Experiencia negativa: Well stocked and taken care of store. Very high pressure sales situation regarding joining rewards program. Beyond the normal. I had to say no 4 times before I just stopped responding.

Experiencia positiva: Just browsing for something new today. Didn't find anything but oh well.

Experiencia fantástica: Great staff. Enjoy coming to this gamestop. Very helpful.

Experiencia fantástica: Always have an amazing experience

Experiencia positiva: managed very well

Experiencia fantástica: Good very help full with what we were trying to do

Experiencia fantástica: Get all my games here

Experiencia negativa: I went in store to buy an expensive product online and they canceled it because it wasn’t in stock and. We called our financial company and GameStop many times to try to get the refund figured out and we went to the store to get our refund and we haven’t gotten a refund yet do not buy from the store

Experiencia negativa: Their employees are reselling hard to find items. Was told last night there were two boxes of Pokémon cards so I waited in line for two hours. Little punk at the front said they were all sold out after they opened. I was first in line

Experiencia positiva: A lot of cool games, and merchandise.

Experiencia fantástica: Fue agradable y tuvieron paciencia para entenderme

Experiencia negativa: Just no

Experiencia negativa: Employees are kindof rude.

Experiencia fantástica: Great location and excellent help from the ladies inside on finding some gear. Five diamond service.

Experiencia fantástica: Always a good experience with super helpful employees and always a great place to go to get ideas for future presents.

Experiencia fantástica: Epic Poggers

Experiencia fantástica: Good selection, nice people. They always take the time to answer all my questions.

Experiencia negativa: Called ahead to get a Nintendo switch(which they said they had). When I got there the employee said they didn't have any which I could see 2 in the case. He wouldn't even go look.

Experiencia negativa: Had zero PS5 in stock for Black Friday special. They advertised at least 2 per store.

Experiencia negativa: F in Customer Service.

Experiencia negativa: Half the store must be ordered; products on the aren't in-store. How can a trucker get his game on like that...? 1 star for being game stop,and another for the pretty lady working there being kind enough to look up a few things provide info on gaming headsets -I'm finally ready to get one...

Experiencia positiva: Answered all my questions

Experiencia fantástica: Kindly helpful

Experiencia fantástica: Good selection of games

Experiencia fantástica: Best workers ever always clean

Experiencia negativa: Horrible! Bought a game online that said New and they send me their display game and the cover was torn.

Experiencia positiva: Decently priced used games and knowledgeable staff depending on who is working. Quick in and out if you know what you want

Experiencia fantástica: Super friendly and willing to talk about what they heard about technology and the games that are coming!!

Experiencia positiva: Prices are wack

Experiencia fantástica: Because I am 43 year old gamer

Experiencia positiva: Friendly staff

Experiencia fantástica: Very helpful.

Experiencia fantástica: Muy bueno

Experiencia fantástica: Awesome customer service

Experiencia positiva: Prices are high

Experiencia fantástica: Nice, friendly staff

Experiencia fantástica: They are nice to me and great place to get video games and great things to do

Experiencia negativa: I went in and tried to sell my ps3 but I had a upgraded hard drive in it and said they cant take it but if a ps4 has a upgraded hard drive in it they can definitely take that in a hurry they done lost a very loyal customer definitely will be going to vintage stock from now on I'm done with gamestop all together and I was at the one at 295 santa fe on k-7 hwy in olathe have fun getting screwed over

Experiencia positiva: It smell really weird in there.

Experiencia fantástica: Very friendly staff, didn't have the game we were looking for, staff actually took the time to find it at another location 5+ stars

Experiencia fantástica: Very helpful staff!

Experiencia positiva: It's a good Gamestop. No worries here.

Experiencia positiva: Alright I'm not the biggest fan of GameStop and their abysmal trade-in prices. That said this location has some of the best staff of their metro area. The employees are engaging without being annoying. That's a huge plus for someone who is more concerned shepherding his minions of destruction; children. Also the store has some of the best stocked supplies on action figures, Pokemon, and clothing compared to other locations.

Experiencia fantástica: Friendly and courteous service. Keep up the good work

Experiencia fantástica: Aaaa quisiera que me funcionara el gta v en mi ps3 slim pero nose porque no funciona pero me gusta la tienda esta bien

Experiencia fantástica:

Experiencia positiva: Nice, convenient location. They offer a lot of variety of games for a lot of different game consoles. They also had in stock some older controllers I thought they wouldn't have.

Experiencia fantástica: Game credit cards

Experiencia fantástica: You can get games there. They are used but they only take the best ones. And if you have old games or ones that are used that you dont play anymore you can take them in to trade for games. You can take them to cash or store credit but make sure you use store credit while in store so you get more for them

Experiencia fantástica: A++++

Experiencia positiva: Been in a GameStop. But, not yesterday. They have become pricey. Can find better deals elsewhere.

Experiencia fantástica: Me gusta mucho está bien

Experiencia fantástica: Knowledgeable and straightforward answers.

Experiencia fantástica: Great employees! Know their stuff!

Experiencia fantástica: Good games at good prices!

Experiencia fantástica: Dave G. and crew's customer service is top notch. I love coming here. Long live Game Stop.

Experiencia fantástica: GAMES!!!

Experiencia fantástica: So close and convenient

Experiencia fantástica: Great customer service!!

Experiencia positiva: This location seemed both over staffed and under staffed at the same time. There was three people working, but only one person who could apparently help me, which made our quick visit take an extra half hour of waiting.

Experiencia positiva: Games games, and more games

Experiencia fantástica: Quick in and out, good selection.

Experiencia fantástica: Just really friendly helpful people

Experiencia positiva: Pretty good selection for most popular gaming consoles. Employees are nice.

Experiencia fantástica: They are so friendly. We had our son who was getting out all the different action figures and they never once got upset

Experiencia positiva: Half the people are knowledgable and the other half need to do some research or play games more often to work at a place like this.

Experiencia positiva: Go to the location near AMC 30, better service and it is cleaner.

Experiencia positiva: Greatest help ever thanks

Experiencia fantástica: Awesome place. Great staff.

Experiencia fantástica: Great customer service

Experiencia negativa: Yeah when these employees call you to tell you you’re game will be available to pickup at 9 they should tell you that they close at 9:30... so that you’re not pulling up at 9:35 looking like an idiot. Screw this location strang line blows these idiots out of the water

Experiencia fantástica: After dealing with customer care numerous times trying to get my pro rewards account sorted out so I could actually access it. I stopped into this location and spoke with Gary. He was very knowledgeable and went above an beyond and actually called customer care on my behalf. He was able to get everything resolved within 5 minutes of being on the phone. Thanks Gary!

Experiencia negativa: Was told by them I could trade in a sealed game with valid receipt. Drove 30 minutes to this store with receipt and they refused to honor. 60 minutes wasted plus gas for uninformed employees. Horrible

Experiencia fantástica: Low prices

Experiencia fantástica: Best staff on the planet

Experiencia fantástica: This store is the best. The staff is friendly and knowledgeable.

Experiencia fantástica: Gr8 place

Experiencia fantástica: This location is great. The staff is ALWAYS friendly and willing to help, the store is clean, and the selection is huge! I will always shop this location

Experiencia positiva: Very helpful clean store Prices are a little high!

Experiencia fantástica: Great

Experiencia positiva: Its game stop

Experiencia fantástica: Josh is Amazing

Experiencia negativa: They have trash and RUDE employees. And I asked if the had Minecraft and they hung up on us and I'm tired of them.

Experiencia negativa: The guy was extremely quite, and I could not here here him. Also he was very snappy

Experiencia negativa: These people will pretty much steal your money with every chance they get. I just bought a brand new game for 50 bucks less than half an hour ago and it wont work in my system. I asked them if i could get a refund and since it had been opened they would only give me 8 WHOLE DOLLARS for a game that hadn't even been used. I cant even play this game so that was a big waste of money and absolutely horrible customer service. DO NOT BUY FROM THESE PEOPLE. Thanks alot gamestop. You are really just a bunch of theives

Experiencia fantástica: I love games so much

Experiencia positiva: Great for quick in and outs!