GameStop

Experiencia negativa: Store manager never here to help you and the employees dont knkw how to use the system for transactions dont come here if you trying to use your insurance to get a new controller none of the employees knows how to do it and their manager never answer or at the store

Experiencia positiva: Nice , always something to see

Experiencia negativa: TERRIBLE experience from an employee named Shay. She had a stank attitude the whole time talking to her. Constantly trying to talk about ways to get a game and she literally kept interrupting me while i'm talking and finding ways to get it since THEY DIDN'T HAVE IT IN STOCK. Was on the phone with another person and she butted in saying "BYE" as loud as possible so the other person could hear it. Why are you in the business of another person you do not know? Being rude at that? Very unprofessional employee.

Experiencia negativa: This was the worst experience ever in a GameStop been a pro member for three years but today I’m canceling my subscription They should closed this location empty boxes merchandise mix with trash in the floors the employee was rude it looks like he don’t wanna be there I think it was his overweight I was there for the 4 for $20 this guy haven’t change the price stickers for months I didn’t care about it with wrong prices so I end up choosing my four games finally all the games that i come up with have deepest scratches on the date part of the disc so I told the guy hey can you check if you got better copy’s so he was like this are the only ones so I was like ok I’ll chose another 2 games Instead of those this guy asked for my Id to do a return I was like dude you literally see the trash you selling but I was ok cool then after 30 minutes yes 30 minutes of him fighting with a computer he told me it was $8 more after the $20 that I already paid because the other game cost 6 dollars and this one was $7 I .was like is the 4 for $20 games under $10. But I was already tired so I was like never mind. Just give me my money. Back I’ll be on my way

Experiencia fantástica: They very helpful and took my trade at fair price.

Experiencia negativa: The worst experience ever at a gamestop. I'm past the greeting and could care less for any social interaction. But what blows my mind, is when you walk in and the salesperson is already rolling their eyes because someone walked through the door. What made matters worse, I find the game I was looking for and take the cover to the register. I ask the sales associate do you have this in stock and she replied, "I dunno". I'm thinking you work here, look it up. She finally realizes she has to do something and looks up the game. I'm ready to pay and leave already. She didn't ask if I was a "pro" member, she didn't look up my account for promotions or discount. She didn't even verify if my card was me. She just didn't care to be there, you, or me. Then again it's S. DALLAS. THE WORST IN CUSTOMER SERVICE. In all honesty, its better to close the store and use shipping. I totally regret wasting my time to drive 14 minutes for the game. It would had been better to order online. Never in my life will I recommend this store or go back to it. Online it is for me

Experiencia negativa: There’s some backdoor selling/buying going on here. Second time this has happened.

Experiencia fantástica: Amazing service from Doe(Manager)she helped me with a faulty controller i bought. I had gone to 35&belt line first but guy only wanted to give me $15 credit. I was still under warranty. She definitely is a above and beyond employee. Also was helping numerous customers while I had my kids pick out some toys before I checked out.

Experiencia fantástica: Super cool

Experiencia negativa: Employee claimed the manager of this location was backdooring pokemon cards. None available on release date. Close this place down and fire the employees.

Experiencia fantástica: Bien

Experiencia fantástica: Very informative employee name David at this location, took his time helping me locate a game for my son was patient & thorough...Very rare customer service. Thank you

Experiencia negativa: Fix your hours today 6/19/24 your employee didn’t show up until 12 am and still had customers waiting for a long time waiting for him to get set up . We all seen the slouch coming out of his car and slowly make his way inside to take his time . Please do better or at least fix your house so people don’t get mad at you guys .

Experiencia fantástica: Was selling my beloved series x Xbox one. The staff was lovely and very helpful. Got a good trade in rate and was very happy with the service, convenience, quick payout, and recommendations from the staff. Thank you GameStop.

Experiencia negativa: Got here 20 minutes after they were supposed to be open and it's still close? Get it together GameStop

Experiencia negativa: We were just looking for a PS4 Remote and I told him can you check other stores and he said that none of the stores have them he didn't even check so I went to Game Exchange in Grand Prairie and they had an excellent service. I feel that GameStop should have more mature people that cares about customers.

Experiencia fantástica: The cashier was really nice

Experiencia positiva: Great place

Experiencia fantástica: Very helpful for sending you to another location that has what you need

Experiencia fantástica: Helpful staff. Friendly.

Experiencia fantástica: Juan was absolutely amazing!! His customer service was top notch!:)

Experiencia negativa: This has to be the worst GameStop in the usa there very rude and lie to customers and they also open late and close way before they time there supposed today is supposed to be midnight release for the new Spideman game and they’re telling me that they are going to be close it’s Ridiculous what’s the purpose of pre-ordering your game if you guys are going to be close for the midnight release

Experiencia fantástica: Great service

Experiencia fantástica: We were only there for about 10 minutes but customer service was excellent and store was very clean..

Experiencia negativa: If the frog eyed nappy head n* trick didn't want to do her job she need to go home. Totally unprofessional. If you want to get treated horrible by someone that probably doesn't have a GED; then you would love it here.

Experiencia negativa: Poor customer service at this location. 1 particular female. Too much attitude not enough customer service. Do better Game Stop

Experiencia negativa: Almost 30 minutes I've been waiting for them to open. Sign says opens at 10am on Saturday, yet here I am waiting. No posting on why it's not open.

Experiencia negativa: Went today, woman behind the front desk knows nothing about being nice to customers. Asked to see controllers, she rolled her eyes and pointed behind her. After I made my purchase I said thank you have a nice day, and did the same thing again and said nothing back. I’ve been coming here since it opened. Never met someone like her at this location. Last time I ever go for sure.

Experiencia fantástica: The nail tech who did my nails did a excellent job

Experiencia fantástica: Great customer service from Nathan L. He was professional and answered all my questions.

Experiencia fantástica: Friendly employees knowledgeable about games

Experiencia negativa: Worst GameStop black guy with dreads should b fried and it's a fat girl at counter just sit there the whole time I was in there 45 mins waiting and I was the only customer

Experiencia fantástica: It was amazing!

Experiencia fantástica: Siempre que voy dan buen servicio

Experiencia negativa: Terrible location, Ray the store manager was super rude.

Experiencia negativa: I did not like the atmosphere of this store, the reps were eating and drinking so much I couldn’t get any straight answers to any of my questions.

Experiencia negativa: My sis n law just came from there and the order was wrong, they was disrespectful. Customer service is the job they applied for and obviously they don't know what they are doing.

Experiencia fantástica: Dude at front was way cool was willing to help with everything...very cool bro...

Experiencia fantástica: Was really good and had fast service and helped us making better money choices.

Experiencia negativa: I don't understand the point of yall having store hours when yall dont open on time, when we try to stop by during the day its closed, or even closed at the time it says on door. My husband and son just stopped by 30 min before closing today and they weren't even open.

Experiencia negativa: Update the closing times. They close at 7 not 8. 1 star until this is changed online

Experiencia fantástica: Such nice staff! The gentleman that helped me today was so knowledgeable and helpful. Also they stay stocked on Pokémon cards! Would definitely recommend checking out their selections.

Experiencia positiva: Didn't have no problem pre-ordering

Experiencia negativa: They never have anything in store

Experiencia fantástica: Alright service!

Experiencia positiva: Knowledgeable staff

Experiencia fantástica: Kevin is a great manager always polite and ready to help. They don't really hassle you with a lot of things, most of the time they take one no for an answer, and very rarely do they end up making my visit annoying.

Experiencia positiva: They do alot of unfair low-ball tactics in there

Experiencia positiva: They'll inform you on every thing you need to know

Experiencia positiva: They are okay they are always out of PS4'$ And the PS5...☹️

Experiencia positiva: Decent selection

Experiencia fantástica: Great place

Experiencia negativa: Sold me a controller that doesnt work and tried to get fiesty on the phone when i called in about it dont waste your time and money

Experiencia positiva: Great customer service

Experiencia negativa: Bought a shirt from them and they didnt remove the ink tag. Also couldn't answer a simple question about what was included in a game, wouldn't recomend this store.

Experiencia fantástica: Awesome games in great reviews

Experiencia fantástica: Games games

Experiencia fantástica: Christian is a super cool associate, I appreciate his intelligence. Thanks for all your help and patients.

Experiencia fantástica: Good selection. Friendly service.

Experiencia fantástica: Great selection and super customer service, thank you Mr. Darius.

Experiencia fantástica: Good service

Experiencia fantástica: Good

Experiencia fantástica: Very knowledgeable attendant ,enjoyed my visit

Experiencia fantástica: Very clean store easy to shop and great customer service.

Experiencia negativa: Horrible, the game I wanted wasn't even in stock

Experiencia fantástica: Love

Experiencia negativa: It was really dirty

Experiencia fantástica: The cashier was cool and he helped us every step of the way

Experiencia positiva: Video games are great but the cashier was really rude

Experiencia fantástica: Interesting. Nice astomphere. Very nice customer service.

Experiencia positiva: Ok, needs to have more up to date games in stock.

Experiencia positiva: I would not recommend trade ins unless it's a new game.

Experiencia fantástica: Love this place

Experiencia fantástica: Great game stop, Adriana and Alex are the best they are always so helpful.. this game stop would not be the same without them..

Experiencia positiva: not bad

Experiencia fantástica: Really fast service

Experiencia fantástica: Love this place got games and people willing to help

Experiencia negativa: They lie I called about a pop figure and they said yes is available on the phone and 5 minutes later when I show up they tell me none available. I wonder why they don't check if something is available before telling someone on the phone yes.

Experiencia positiva: It's a gamestop, you can sell used games or buy new or used ones. Pretty much like every other GameStop.

Experiencia fantástica: Good preordering

Experiencia fantástica: Always have what I need in stock .

Experiencia fantástica: Perfect gaming store, has everything you need, and very professional personal

Experiencia fantástica: They helped us right away! They were awesome!

Experiencia fantástica: Awesome service and the people there Have good personality

Experiencia fantástica: Very helpful and knowledgeable staff. They took care of what I wanted not trying to push extra sells on me.

Experiencia fantástica: Manager was amazing

Experiencia negativa: They need to stock up.. They're always calling other stores for customer needs..

Experiencia fantástica: Got a lot of great deals

Experiencia fantástica: I love this gamestop location best service and people

Experiencia fantástica: Nice customer service

Experiencia fantástica: they was very helpful

Experiencia positiva: Clean and organize

Experiencia fantástica: Great Store!

Experiencia fantástica: I love gamestop wouldnt go anywhere else

Experiencia positiva: Great Customer service

Experiencia fantástica: As always I found some good games and had trouble making up my mind which one to get, great experience overall

Experiencia fantástica: Jennifer & the manager were so polite, informative, patient when we bought our new console. They had input about every game & just made the experience so pleasant & easy! Thank you ladies!!

Experiencia fantástica: Good peoples

Experiencia fantástica: Friendly, informative, great selection

Experiencia positiva: Tienen buena atención al cliente