GameStop

Experiencia fantástica: I came in to return a wrong model xbox and it was corrected by finding me the right model xbox, paid the difference and I was in my way , a good experience

Experiencia negativa: They suck at answering the phone.

Experiencia negativa: Honestly the fact that this place was trying to sell the Mega Charizard UPC for $200 to me is absolutely absurd. Even my 12 year old son shook his head “no” and knew better. Above market price, wayyy above market price, and this is supposed to be a retail shop. This place legitimately charging scalper prices. I refuse to step foot inside another gamestop again and i’m canceling my membership. I refuse to support a place that price gouges to this extent. ohhh and I LOVE how they have a cell phone blocker in their store so you purposely can’t look up prices. THENNNN the icing on the cake was I found a funko that was BADLY damaged, her eye was chipped off (literally half her eye was missing the paint, she had a giant deep scratch down her ENTIRE face, chips of paint and blemishes covering the funko, the box looked like it had been opened almost like it was a return and they literally offered me 75 cents off. literally trying to sell me a funko A COLLECTORS ITEM with MAJOR defects for full price. And what did they do with the damaged funko? Put it right back on the shelf for someone else to not notice and buy a defective, totally worthless collectible unknowingly. I regret buying anything from this place I should have dropped everything and walked out. Never EVER again!

Experiencia fantástica: These guys are the best hands down. Dustin and Rhett always have the best recommendations and are super friendly

Experiencia negativa: They claimed watches I believe I sold them were fake after already paying me and verifying they were real Also u can verify there real on Apple.com literally same way police would but they still refused to let me sell any more watches even tho by law I legally bought them sealed in box from Walmart not off the street lol so I know my watches are real serial numbers even match up with my receipt model numbers these GameStop’s are sketchy and liars I told them get police involved I got my receipts and Apple.com to verify my watches but okay they just hung up phone on me lol like if something fake verify it’s fake stop assuming Apple.com has verification website where u enter 2 diff numbers it can even tell if it’s been copied before and it even tells u manufacture date everything plus u can just tell by the weight of watch its real fake ones are light and plastic real ones are titanium and aluminum not even close to same thing bad store don’t come here

Experiencia fantástica: Rhett was so kind and engaging with our kids- he made us feel right at home and was so helpful!

Experiencia negativa: I bough a defective Nintendo switch 2 out of the box and the employee told me that because I didn’t buy the GameStop warranty I had to just deal with it. It took me pressing him further for him to call his manager and find out that he has to help me lol

Experiencia fantástica: Currently waiting for the return of some Pokemon cards i submitted to be graded by psa god im geeked hoping to get psa10s, thx GameStop for making submission simple

Experiencia negativa: Brought in my Xbox. All 3 employees were very disrespectful. They also unpacked my Xbox and when they put it in the box. They didn’t not put my power cord in the box. I didn’t notice until I opened my Xbox at home.

Experiencia fantástica: Claro, aquí tienes la traducción al inglés: The GameStop of my heart. I happened to visit Cincinnati for work and got a Switch 2 on release day with just a 5-minute wait in line at 17:00. Even though the staff looked tired, everyone was very kind.

Experiencia fantástica: My second time in since Rhett became manager at this location and he has made the store operate smoothly. He helped me decide on a few things based on my interest which I had the best in store experiences

Experiencia negativa: Do not use them for PSA card grading, the employees will lie to you and tell you your cards have arrived at PSA while the app tells you it's still in transit. They will then say "but we told you there is a 60 day turnaround time" but not acknowledged that your cards have been in "shipping to PSA" status for almost a month. They will just blame it on the app and say it sucks and that PSA is backed up. Spoke to Dustin and he told us that his manager didn't actually send the cards when my app updated and that he did it and that he can see our cards had arrived then 2 weeks after the app still shows shipping to psa we call back again and we're told their systems show it's still in transit. Which means we were lied to. When we asked for contact info for the district manager we were told we'd get a call back then the manager called us back 10 mins later and said the district manager had said for us to call customer service because he doesn't handle PSA issues. This to me shows they don't care about their customers or their experience. We are now about 2 weeks away from the 60 day turnaround time and the app still shows my cards are still in transit to PSA.

Experiencia negativa: Went in to pick up my graded cards today at 7, was told the mini tins behind the desk had surging sparks packs in it, when I got home to open them it was shrouded fable. Sucks being lied to but lesson learned to double check GameStop employees, would’ve thought working there people would know their inventory.

Experiencia negativa: i was in there about 3 weeks ago to purchase a ps5 and it was the WORST experience ever! so i gave the guy, his name is Dallas I believe…that’s what was on my receipt, 300 in cash and put the rest on my card. it goes through just fine. then he does a return for some reason??? he says i won’t have to pay anything extra and does the return and THEN he tries to charge me 43 dollars…THEN he gives me back like 404 dollars and i never got the other 54 dollars back. please hire people who actually know how to do their job. this is actually ridiculous!

Experiencia fantástica: Excellent service at this particular GameStop. Manager was friendly and helpful. All smiles and prompt service. A+++++

Experiencia negativa: Never answer the phone. None of the locations. Imagine how much money they are losing by not answering the phone. Especially during Christmas time. We don’t want to drive around in the snow all around town just to see if you have it in stock. It’s horrible customer service. Lots of money being missed. So if this and other GameStops in the surrounding locations have struggling sells which they do, this is the reason. HIRE BETTER PEOPLE WHO ANDWER THE PHONE.

Experiencia negativa: Employees were extremely slow (mentally that is) They were either baked or just have trouble performing simple tasks at a normal speed, either way I can see why they are GameStop employees. Keep running that tight ship fellas!

Experiencia fantástica: Very helpful

Experiencia fantástica: Staff is great! Michael is warm and personable. He is extremely knowledgeable and won't try shoving something down your throat just to make numbers.

Experiencia negativa: More interested in taking call-ins than helping consumers in store. Spent ~10 minutes standing in front of the ‘manager’ waiting for them to get off of the phone to help me check out because the other associate said they were new and couldn’t help. Consider other GameStop retail locations for your needs as opposed to this one.

Experiencia fantástica: Michael at this location is very helpful. Help me warranty out my controller. I went two other location neither one of the staff would help me.

Experiencia fantástica: Bradley, the assistant manager, helped me with getting all of my old hardware turned in and on my way with a PS5. Thanks for the great customer service

Experiencia fantástica: Customer friendly. Employees very helpful and very nice

Experiencia negativa: Been trying to call these fools for an hour just don’t answer the phone loll

Experiencia positiva: I don’t think I would go to this GameStop anymore. It doesn’t have any Wii games or Wii consoles not even 3Ds games or other consoles were there… So sad to see that go away. Edit: I just made it four stars now because the last time I went to this GameStop with my dad for my Brother's Birthday, I noticed a shelf with retro games with a couple of 3Ds games and probably one or two Wii U Titles there so sorry for the mishap!

Experiencia fantástica: Great customer service!!!

Experiencia fantástica: Kool

Experiencia negativa: Waiting in line for the new Zelda game and it has been 15 minutes without the gates opening or any sign of anyone working. We just want our game! They should have been better prepared for such a big game release

Experiencia negativa: I was sold their annual membership plan because I was told it wouldn't auto renew, but it was a lie. Learned my lesson I guess.

Experiencia negativa: Couldn't tell who worked there and who didn't. Associate was not helpful and could not find what was in stock. Products were mislabeled. There was no organization by the workers.

Experiencia fantástica: Wonderful

Experiencia negativa: I was trying to buy a controller and video game for my 4 year old. I was being checked out by Ethan at this store and he kept asking me to buy “protection” for my $80 purchase. I said “no thank you 3 times and then he kept telling me I needed to buy it. I again said no I just want to buy my stuff please. Ethan then took my items and threw them behind him and yelled at me to “get out of the store that I wasn’t getting anything”. I said excuse me and he told me and my family (wife and 3 kids) that we needed to leave the store and couldn’t buy the items from there. This is the worst experience I’ve ever had as a retail shopper and have never been “refused” to buy something from a store before. The kids name was Ethan at the Kenwood mall location in Cincinnati.

Experiencia positiva: Good place. One of the better gamestops around here

Experiencia positiva: Small selection

Experiencia fantástica: The cashier who help us was so nice

Experiencia fantástica: Very knowledgeable staff.

Experiencia negativa: Had what I wanted in stock and that's where the positive ends. The salesman berated me over and over and over and over and over and over and over about the warranty, and kept telling me what I was buying was bad. After I was done he handed me the box and said "bad purchase."

Experiencia positiva: Set up is different, but great store..

Experiencia negativa: Horrible customer service, got kicked out because kid accidently knocked a toy over. Horrible employee.

Experiencia fantástica: Friendly staff

Experiencia fantástica: Great customer service

Experiencia positiva: Staff is very helpful and friendly

Experiencia fantástica: Finally got a ps5 bundle! Great service.

Experiencia positiva: Didn't have what I was looking for. Call of duty/cold War for playstation

Experiencia fantástica: Great for the grandkids !

Experiencia fantástica: Great location w great employees

Experiencia positiva: Seemed small compared to other Gamestop locations. They had an ok selection of games for the Playstation, xbox, and Switch but not much more. This a ok location to get new games that just came out but not for used games.

Experiencia positiva: A smaller GameStop located inside Kenwood Towne Centre. Wide variety of new games and a smaller variety of used games for all platforms. I was able to find what we went for but cannot give a higher review because I did not need the employee to try to convince me that the game I was purchasing, that I have already played to completion, may not be appropriate for my teenage son. I do not need mansplaining or parenting judgement at GameStop ‍♀️

Experiencia fantástica: many games

Experiencia positiva: Don't have alot of PC game options beside that pretty clean store.

Experiencia fantástica: Nerd out

Experiencia fantástica: Friendly staff and great selection

Experiencia positiva: To busy to help

Experiencia fantástica: Shopping for entertainment for children and found t-shirts to love

Experiencia fantástica: Love selling and trading games and buying them from here

Experiencia fantástica: Always a good place to stop

Experiencia positiva: Gamestop just seems to never have anything in stock anymore. Especially preowned stuff. All they have are new items and for the newer systems only. Prices are higher to. I just dont care to go their anymore. Its better to use gamong apps like gamefly these days. Just a better value.

Experiencia fantástica: Great shop, knowledgeable salesman

Experiencia fantástica: Staff was very friendly and quick to help.

Experiencia fantástica: 10 out of 5 stars! Absolutely phenomenal food and atmosphere! Addicted to the sauce.

Experiencia positiva: Another video game store in another Cincinnati area

Experiencia fantástica: ‍♂️

Experiencia negativa: My son took 3 different games up to buy and they said they didn't have it. Then why did they have the case on the shelves

Experiencia fantástica: GOOG gaming store

Experiencia fantástica: Very helpful staff

Experiencia fantástica: Games

Experiencia fantástica: We had so much fun!!

Experiencia fantástica: Very helpful

Experiencia fantástica: Great

Experiencia positiva: Nice.

Experiencia fantástica: Loved it

Experiencia fantástica: They nice and very helpful

Experiencia fantástica: Nice setup and the staff was very friendly

Experiencia fantástica: Friendly staff

Experiencia positiva: Customer service was impeccable. I told the rep what I was interested in and was brought out a selection of my favorites. I had a good experience here.

Experiencia fantástica: Was following social distending strictly. Processed our order quickly. Great for a GameStop.

Experiencia fantástica: Very helpful and aware of current issues and how to keep everyone safe

Experiencia positiva: Guys behind the counter are friendly and helpful.

Experiencia fantástica: Great employees

Experiencia positiva: Cool staff, not many sale items

Experiencia fantástica:

Experiencia negativa: Be cautious when you purchase from this chain, I call them "Lame Stop".

Experiencia fantástica: Super friendly, super helpful, super knowledgeable! What more could you need?

Experiencia fantástica: Great place to get games and game systems and great prices

Experiencia fantástica: Great place to get games! Staff is always friendly and ready to talk games. I go all the time.

Experiencia fantástica: Best of the best

Experiencia negativa: Who buys physical games anymore? In went in to order an exclusive transformer and could've did it myself as the store was not able to get it sent to them.

Experiencia fantástica: Very friendly staff, nice shop!

Experiencia positiva: A great place to meet other gamers, but games, mach, and consoles.

Experiencia positiva: Kids,favorite

Experiencia negativa: Intentionally mislead and misinform purchasers and always seem to try to push their stupid membership program. Can't stand to be there to buy anything.

Experiencia fantástica: Friendly, knowledgeable staff.

Experiencia fantástica: They had exactly what I needed and we're very respectful

Experiencia fantástica: i just like going there

Experiencia fantástica: Very knowledgeable staff, excellent customer service, nice selection of games, just a good place to go if you think your going to need assistance in selecting a gaming system or game. Kudos to the staff. Great experience.

Experiencia fantástica: Best place made to gamers

Experiencia negativa: Overpriced place Give you $2 for a game that costs $36

Experiencia fantástica: Very nice staff and a great selection

Experiencia fantástica: Love buying video game and I love there gaming magazine subscription with the membership.

Experiencia fantástica: Trade-in or buy new... this is place