GameStop

Experiencia negativa: Sold me a bad PlayStation got it for my child for Christmas refused to exchange it or anything hasn’t been used at all went plugged it up came on and cut right back off absolutely ridiculous never will buy from them again

Experiencia negativa: Bought a ps4 for my 6 year old for Christmas. Got it hooked up today it turns off won't stay on longer then 5 minutes. Still has someone's account linked to it amd there's nothing they can do about it. I find that to be bull.

Experiencia negativa: Small selection of used games, not many options

Experiencia negativa: Please do your own research before coming to this location or just use the Staples Mill Location. Staff doesn't really have a grasp of what is going on with pre-orders after I was told on 4/11/25 to give my number and they would call about Switch 2 offerings, and I was just told by the same staff member that he basically doesn't know what happened. Only gave two stars for this one young lady named Phoenix who I'm not even sure is still working at this particular location. I will be moving all my Gamestop business to the Staples Mill location from now on. Like I said before please do your own research.

Experiencia negativa: We were shopping for games for our daughters switch that she is getting for Christmas, when the worker, female blonde and green hair, starting telling a customer that children are stupid and can’t figure out how to play the game the other customer was looking at for their child. We also heard her trash taco plaining about a customer on the phone. Overall her attitude was incredibly off putting and made us feel uneasy and unwelcome. Children have to learn how to play they are not stupid they just havnt been taught. This employee needs to be retrained on customer service and how to work with a customer in finding a solution instead of calling customers children stupid.

Experiencia negativa: Horrible customer service. Don't bother getting a warranty from this place. They won't honor it.

Experiencia fantástica: Always have a great selection. And are.very nice

Experiencia fantástica: Tyrone helped us with a purchase situation with respect and kindness. Probably the best customer service we’ve had at GameStop.

Experiencia negativa: Worst customer service I’ve experienced, the cashier was rude as hell. While I’m trying to explain the problem they just made me feel like an idiot and repeatedly said they can’t help me . They told us getting a replacement through warranty would basically be a waste of times and to sum it all up, they told me to just buy a new phone cause they can’t help me and the back bone just can’t be the problem. I’ll be sure never to set foot in that GameStop and will be telling everyone I know that yall customer service is terrible and I’d recommend they go somewhere else

Experiencia negativa: Very poor customer service. I will not go back in a game stop again.

Experiencia negativa: Don't come here, go to Staples Mill Road location instead. I went in to this location with my brother to trade in a Cyberpunk 2077 Xbox One controller and when we walked in, no "Hello" or anything. When we walked up, I told them I wanted to trade in the controller and they claimed they couldn't because I didn't have the original back to it. They also claimed that I scratched into it because it said "No Future". I walked out annoyed and Staples Mill Gamestop was shocked and said it shouldn't have happened. I was able to trade it in there, no questions asked.

Experiencia fantástica: Phoenix is great!! She recognized my wife and I and helped us with everything we needed! She’s a great worker and handled everything we needed with efficiency and care!!!

Experiencia fantástica: Great and friendly customer service! Got some great video game advice from the cashier Phoenix and left happy with my purchases :) Will definitely visit again!

Experiencia fantástica: It was great and I want to give a shout out to the crew for great customer service. Thanks tyrone

Experiencia negativa: I bought a used game. The cashier asked me if I wanted to sign up for rewards and save 5% . She failed to tell me it was $25. I had no idea. That was more than the game. That was the second time I've ever bought a game from a GameStop. I looked at my receipt when I got out to the car and went back to try and get my money back. I paid with cash. She said she couldn't. I emailed GameStop (care) and someone responded within a few hours. They asked for the last 4 digits of my card and my bank institution. After I told them I paid with cash...I haven't heard anything back... At all That is ridiculous service from that cashier and whoever I spoke with in customer service!!!

Experiencia negativa: Shady service, had 2 controllers that had little drift which they’ve taken before for store credit since they sell refurbished equipment wouldn’t take them. Never coming to this store again definitely going to Best Buy where you get better service.

Experiencia fantástica: Love my reward for having pro membership they come in clutch when making purchases

Experiencia fantástica: Great customer service, the cashier talked too much about personal issues which distracted her a little but it was a good visit

Experiencia fantástica: Ell? Is so helpful and laidback i come here specifically when other GameStops are being difficult

Experiencia fantástica: Ellen, was fantastic I came in with a lot of questions. She took the time to answer my questions and help me to find the best deal possible.

Experiencia fantástica: Nice place

Experiencia fantástica: Hogwarts Legacy

Experiencia fantástica: First time here. I was a tag-a-long because I'm definitely NOT a gamer. The store was very clean and organized. The gentleman working there was VERY knowledgeable and personable. He deserves raves! Great service and personal assistance are so rare these days. Whatever this new P5 controller is to gamers! I left with a happy spouse.

Experiencia fantástica: Great service

Experiencia fantástica: Very helpful & clean kind employees

Experiencia fantástica: Buenos juegos y ofertas, excelente atención. Buen precio. Super ofertas...

Experiencia positiva: GameStop's one of my favorite stores

Experiencia fantástica: Love the friendly people and prices

Experiencia fantástica: I was in and out without any problems

Experiencia positiva: The staff was knowledgeable and helpful

Experiencia fantástica: Great help and fast service

Experiencia fantástica: Good service

Experiencia negativa: bad service they throw your change you are going to buy not even thank you they tell you bad customer service

Experiencia fantástica: I love that there is is still a brick and mortar that I can take my children to to look around and get their gaming items. Love it.

Experiencia fantástica: The staff is knowledgeable and friendly.

Experiencia fantástica: The young lady inside was extremely helpful I think her name was Rayne

Experiencia fantástica: Always friendly & willing to help. Haley got me addicted to play Stardew Valley now!!

Experiencia negativa: Closes at 7... not 8. Pls update

Experiencia fantástica: Great staff

Experiencia fantástica: Staff is very polite and are nice to have conversations with. Very helpful when asking for help. Store has a decent stock of gaming things, though the PC selection could be better.

Experiencia fantástica: I had a great experience with the cashier

Experiencia fantástica: My go to for games consoles accessories and if needed minor replacement parts for my system. I love GameStop!

Experiencia fantástica: Super nice guy Chris was very personable and friendly.

Experiencia fantástica: Large selection of games

Experiencia fantástica: The best. Tyler was able to replace defective Xbox One remotes that were purchased online for my daughter.

Experiencia fantástica: I don't go to Game STOP. I go to Sunshine Nails in the same building and it is fabulous.

Experiencia positiva: It's GameStop. You'll get better trade in value on items if you are a Pro Member and accept store credit. Staff here is very knowledgeable.

Experiencia negativa: Nothing in there

Experiencia fantástica: Great service. Very cool staff

Experiencia fantástica: Went out of the way to help, me find what I was looking for.

Experiencia fantástica: If your a gamer you know gamestop. Power to the player.

Experiencia fantástica: We love this Game Stop customer service/support is excellent

Experiencia fantástica: Good place to pick up some games for your systems staff here is always friendly and helpful

Experiencia positiva: Best used game store bc it's the only one...

Experiencia fantástica: They have a clearance section :) friendly guy.

Experiencia positiva: Staff was very helpful and patient while my son made his choices

Experiencia fantástica: Game stop is the best it was great when they did the phone turn in thing they should do it again

Experiencia fantástica: Love the guy with super red hair...Super helpful and cute to boot!

Experiencia fantástica: Staff is always so helpful and really tries to get to know their customers!

Experiencia negativa: Might've caught dude on a wrong day but rude service and rushed and it was only 6 on a tuesday

Experiencia fantástica: Excellent service friendly staff.

Experiencia positiva: Helpful and nice.

Experiencia fantástica: Nice

Experiencia fantástica: Found what I needed and was in-and-out in 3 minutes

Experiencia fantástica: Nice and clean the staff was very nice and helpful I were shop here again.

Experiencia negativa: Expensive

Experiencia positiva: Pretty good

Experiencia fantástica: Awesome customer service thanks again Chris

Experiencia fantástica: Engaging and knowledgeable staff. Always helpful.

Experiencia fantástica: One of the best GameStops I've been too they really try to help the customer out

Experiencia fantástica: Employees were awesome people! Very kind and very helpful.

Experiencia fantástica: Customer service is always excellent at this location I want I'm sure of a game will they be able to help me with review or help me locate game more to what I'm looking for

Experiencia negativa: Staff pretty rude. Didn’t help me with my online order. Gave me a 1 800 number to call.

Experiencia negativa: Overpriced

Experiencia positiva: Nice place

Experiencia fantástica: Always a great place!

Experiencia fantástica: Great ppl

Experiencia positiva: Mall size store. Staff very patient with older generation and answered questions. Good product selection.

Experiencia fantástica: Freaking Great! Everytime I go there.

Experiencia positiva: Odd guy with no personality for customer service.. But generally a great experience.

Experiencia negativa: The store is really small. The guy working didn't really seem to want to help us. I still made a purchase that day. I won't visit this location again.

Experiencia fantástica: Very friendly and informative folk there.

Experiencia positiva: Scam

Experiencia fantástica: Great staff!! They know everything about the games you are looking for

Experiencia fantástica: My favorite store to buy games at this location

Experiencia fantástica: I love GameStop most of the employees there have played any game that I ever could think of so they're very knowledgeable about the game and new games coming out in the future I love to sit there and pick their brains about you know games and systems

Experiencia fantástica: Everyone is very informative and helped me figure out what I wanted

Experiencia positiva: Employees are friendly and cooperative. Help us every time.

Experiencia fantástica: Great people and atmosphere.

Experiencia positiva: Average

Experiencia fantástica: Have one of the greatest selection for gamers

Experiencia fantástica: No complaints here. It was fast and easy selling my games.

Experiencia fantástica: They have good and good pro membership

Experiencia fantástica: Excelente lugar

Experiencia positiva: Awesome store

Experiencia fantástica: Best prices on used games

Experiencia positiva: Very helpfully when I go and purchase games for the kids because I know nothing about gaming

Experiencia fantástica: Friendly service

Experiencia negativa: I felt uncomfortable. The one guy that was working there didn't help at all.

Experiencia fantástica: It's okay. Other locations seem to be sometimes more or less accommodating!