GameStop

Experiencia fantástica: When it was open, great spot to go if you couldn’t make it to any other ones

Experiencia negativa: I love this store because Dan is always great. However , he wasn’t there when I arrived and the employee in charge is not knowledgeable about the controller warranty policy. I drove out of my way to exchange my controller because my home store had been shut down and he refused because the RT had been slightly lifted. Per policy, it states that if something had been broken on the controller, that it should be replaced with a refurbished controller. That’s the thing though. It wasn’t broken , just lifted. My problem was the stick drift on my LS. When asked if he can call Dan or any other manager above him, he simply refused and when I presented this problem to another store representative at the mechanicsville store, he even acknowledged that the employee is wrong. I love Dan and his customer service, however, he wasn’t there and I didn’t have a great experience. I know that employee was trained better than that if he’s been trained by Dan. It sucks because while working two jobs, I don’t know the next time I’ll be able to go to a GameStop. I game to decompress and because I enjoy it , and now I won’t be able to do that for a while.

Experiencia fantástica: Great customer service

Experiencia negativa: Understaffed is an understatement stood in line for probably about 30 minutes and then suddenly 3 employees emerge from the backroom and can finally help the only person they left to cashier

Experiencia fantástica: Very kind and patient staff here. Came in at the end of the day to try and pre order the switch 2 and had a lovely experience. I wish I got the staffs' names, but the man had long dreads, and the woman said she was the only woman that works there. Both very wonderful!

Experiencia fantástica: Games for gifts

Experiencia fantástica: The customer service was excellent; the young man and woman were both very helpful. I enjoyed chatting with them about current events and life for a while after making my purchase. I highly recommend you visit this location and check them out.

Experiencia fantástica: Stopped in here with my son and I have to say- Dan is one of the nicest and most helpful people ever. Just wow. Give that man a raise!

Experiencia fantástica: Young man fixed my phone for free

Experiencia positiva: Great staff very friendly and was very helpful and I found what I needed.

Experiencia positiva: Pretty small not much inside however the staff was helpful and was able to answer most of the questions that we had

Experiencia fantástica: Great customer service , very polite and friendly people

Experiencia negativa: Service at this store is horrible I was at the register with an employee try to purchase something and a manager jumped in and said I couldn't purchase not knowing I did the day before but apparently he wasn't trying to hear it so I took my business to Mechanicsville and they said i able and i did twice. Laburnum lost a customer. Next time check before you deny service

Experiencia fantástica: Very dirty and unorganized. Great service but seems sketchy .

Experiencia positiva: Staff was very nice and they had a lot in stocks. Even though being the day after Christmas they kept the line down and their customer service up.

Experiencia fantástica: Giving myself 5 stars for dealing with all y'all

Experiencia fantástica: The attendant was very knowledgeable.

Experiencia fantástica: Great service

Experiencia fantástica: The staff at this location are IMPECCABLE! I adore you all so much!

Experiencia negativa: I’ve been calling for hours trying to get assistance and no one will pick up the phone. Someone picked up never said hello, thank you for calling or anything they just put me on hold all to hang up on me. I called right back and no answer AGAIN! I called a different Game Stop in which I’m pretty sure gets more business than this store and someone picked up and assisted me. I wish they had the product I needed in stock I would go there instead.

Experiencia fantástica: Pleasant and helpful staff.

Experiencia fantástica: Everyone loves gamestop

Experiencia fantástica: Looking for game for my godson. Person working was very helpful and informative. Helped me get what I needed and showed me how to get it to my godson then in Georgia.

Experiencia fantástica: Great service lady saved me money and was nice to talk to thanks again stranger

Experiencia fantástica: I love the manager at this place. He's been the manager at a lot of GameStops and I'm always pleasantly surprised to run into him, as he's helpful and knowledgeable.

Experiencia fantástica: Great customer service!

Experiencia fantástica: The very beyond best like always ❤️.

Experiencia fantástica: Lamont customer service was excellent

Experiencia fantástica: awesome customer

Experiencia fantástica: Good

Experiencia positiva: Need more games.... Xbox One

Experiencia fantástica: Great customer service.

Experiencia fantástica: I went in to use a gift card. It was only one person working, but she had everyone calm and the line moving.

Experiencia fantástica: Friendly staff.

Experiencia fantástica: Customer service is fantastic

Experiencia positiva: I walked in got service.. pretty quickly. The manager on duty was excellent. Overall a great experience

Experiencia positiva: I have used particular Gamestop for nearly a decade now. From midnight releases to controller swap outs, they rarely disappoint. They have adapted to digital downloads well and I hope them many years of success.

Experiencia fantástica: Great experience. Took time to assist a young customer in counting his change. It made his day and mine.

Experiencia positiva: I shopped here before COVID19, they were on point, however, every since COVID19, their inventory has been not so on point, which is understandable. Nevertheless, the customer service is awesome, everyone needs the customers because they get paid off the sale, so the company makes sure they do right by the customer and that's why I'm always going to be a PowerUp member and dedicated to buying all my Game inventory from here and other locations as well because they needs us right now.

Experiencia fantástica: Friendly and helpful

Experiencia fantástica: The staff is very knowledgeable, if something is not available they will gladly order it!

Experiencia positiva: very pleasant staff..

Experiencia fantástica: Went there to get an Xbox Series X. They had everything setup to run smoothly. Staff was exceptionally friendly and helpful. Honestly couldn’t of asked for a better experience. Y’all did awesome!

Experiencia fantástica: Helpful staff....will take time to make sure you have a good understanding of your purchase. Good game choices....& even had small choice for older ps3 connectors & a few games as well

Experiencia fantástica: Good service

Experiencia fantástica: Thank you as the "Easter Bunny" was desperately looking for pokemon. Lol

Experiencia positiva: They good.

Experiencia positiva: Decent selection

Experiencia fantástica: Very friendly staff helped me understand some thing my kids asked for lol and pointed me in the right direction

Experiencia fantástica: Great help great service and went above n beyond to make sure each customer was satisfied with their choice

Experiencia negativa: The info on there website didn't match reality and I wasted 90 minutes driving for nothing.

Experiencia positiva: Limited xbox one controller battery chargers.

Experiencia fantástica: My favorite Gamestop store! Super accommodating staff, well kept store.

Experiencia positiva: Sales person was friendly

Experiencia fantástica: It was a chill place.

Experiencia fantástica: Great Management not gonna Lie Always looks out for Loyal long time customers

Experiencia fantástica: I went in this evening to get my son a PS4 controller, and they did not have any in store, as did nowhere else I went, the associate helped me with the best attitude and even helped me save money, and the controller is being shipped in 2 days, which was shorter than even Amazon was and 30 dollars cheaper. Her name was Jordan, at the GameStop at White Oak Village in Richmond, Va. Great job!!

Experiencia fantástica: Having a great sale.

Experiencia negativa: Rude

Experiencia fantástica: Best place

Experiencia fantástica: Wow. Lexi is 100% the lifesaver of this company and brings a lot of hope to Gamestops services. Dan runs a great crew here and is always open to hearing about ways to improve the company. I can't imagine the hoops they jump through during the pandemic but if you need a problem solved or want support. THIS GAMESTOP knows the way! -Ryan

Experiencia positiva: Good customer service

Experiencia positiva: VERY NICE

Experiencia fantástica: Oh Yes

Experiencia fantástica: sammy is an MVP bro.......animal crossing special edition switch had just come out & this store had the last one for sale in a 200 mile radius. i called & she put a hold on it till i got there to buy it. super understanding of me crying with excitement. 80/5 stars

Experiencia fantástica: My 15 year old favorite store

Experiencia positiva: Easy picking

Experiencia fantástica: Great stock and reps are knowledgeable

Experiencia fantástica: Jesse was great.

Experiencia fantástica: Friendly service

Experiencia positiva: Friendly service

Experiencia fantástica: Great place to pick up stuff for the kids if you're not up on the latest games they're into.

Experiencia fantástica: Awesome employee and very helpful. His name is Logan and made my experience much better!

Experiencia fantástica: Love this place!

Experiencia fantástica: Great service, they talk to you tell you about the things you are buying, and they offer you the chance of the lower price object

Experiencia positiva: A quick places to get some games.

Experiencia fantástica: Great place for new and Used games.

Experiencia fantástica: Very friendly staff, and a good selection of new and used games.

Experiencia fantástica: Amazing friendly staff, a good assortment of games and merchandise, and a great place to browse and find what you're looking for most of the time!

Experiencia negativa: Online pick up gave me scratch damage disc I realized after a week when I tried to play game.

Experiencia fantástica: Typical game stop

Experiencia negativa: I went in looking to buy a pair of work shoes, dress shoes and a pair of shoes for my wife. The workers would not even acknowledge that my wife and I where even there. I asked for help with a size and was told that what is on the shelf is what they had. We were the only ones in the store. I can't help but feel that we would have had better service if we weren't white. I hate saying that but I believe it is true.

Experiencia fantástica: i love gaming

Experiencia fantástica: Transactions are super easy. I don't know a lot about games so the staff is helpful.

Experiencia fantástica: They always have what the kids want here

Experiencia fantástica: Best game stop ever! The customer service was top notch and the treatment was amazing. I got a used unite at another store while visiting friends and when I got home it wouldn't work. So I brought it to this GameStop since it was closest and u was not disappointed. They really try to help!!

Experiencia fantástica: There is one guy who works here who is absolutely fantastic in terms of customer service. I don't know his name but he has blond hair and has a few tattoos. If that dude isn't a manager yet, make him one! High energy, talking to all customers, keeping the vibe positive even when some of the others are more negative. Props to you, dude!

Experiencia fantástica: Reasonable place for back to school shoes

Experiencia positiva: I went there to buy a gift for a friend. The sales person was very helpful. They helped me make a decision.

Experiencia fantástica: Good customer service and very friendly

Experiencia positiva: Do u have 10 dollar robux gift cards

Experiencia positiva: To the guy who was working alone the other day you handled everything great. I'm sorry you didn't have more help but you were professional and courteous so thank you.

Experiencia fantástica: Customer service here was Superior. Great place for your gaming needs.

Experiencia positiva: Cluttered

Experiencia fantástica: Every time i come here something happens outside

Experiencia fantástica: Love. It love it

Experiencia fantástica: Best place to get games. Love videogames

Experiencia positiva: The great atmosphere, only thing bad have to return these Joy con controllers they are defective

Experiencia fantástica: Always the best, awesome staff that cares and takes time to talk to my son about gaming. Love that!

Experiencia fantástica: Customer service was glorious.