GameStop

Experiencia fantástica: I try to stay away from Gamestop at all costs. That being said, Rashi at Montclair Gamestop provided beyond exceptional service. This location will now be my go-to for gaming stuff because of him. Thank you Rashi!!

Experiencia negativa: The employees are very rude here other than that it would be fine

Experiencia fantástica: Had my game thx!

Experiencia positiva: Good experience

Experiencia fantástica: The manager and something like the manager were great..lol. I had a lot to vent about the website and the process and they both let me and in the end we were laughing and I purchased what I needed. Thanks guys!!

Experiencia negativa: I own a Nintendo switch.I went into the store today and came out very dissatisfied with what an employee said to me.I wanted to purchase a joy con but I first had to know if it was the joy con or the console that was giving me trouble which is why I needed to do a quick test by playing a game with one of their used joycons because mine doesn’t seem to stay in place.This man name was JJ, He told me that he couldn’t take any of his USED joy cons out of the package for me to use on my console to test whether or not it would work The problem I was having was that the joy con would at some time or another would disconnect while I’m playing and for JJ it was a problem for me to test one out before I buy it he basically was saying to me, you gotta buy it first so if I bought it and it didn’t work, and it was really the console, then what? I believe you guys know the answer to that.I can’t stand people that are not tactful or helpful when dealing with customers and I hate giving my money to people like him because that is the closest GameStop in my community and I’m not certain if JJ is his real name but it’s the name he gave me but it was about 3:05 when I went in the store I’ve meet people I’ve meet people that offered to help me with a problem like this one before which is why it created so much confusion for me Now either they do it at their discretion or he just didn’t wanna do it and you think I wanna give my money to somebody like him like I said it’s the closest GameStop to me in my community but I’ll be glad the day he’s no longer working there

Experiencia fantástica: Just a fun vibe and I love to physically see the products.

Experiencia negativa: I went in today to trade in my all games on a PS5. Dude behind the counter had his buddy on speakerphone. Talk to you about people's anatomy. I took my stuff and left. Good luck Hood!

Experiencia fantástica: Knowledge and friendly staff as well as clean and organized store! In the market to upgrade consoles and was very satisfied with the recommendations I received! Shoutout to the Eastwood location staff! Definitely recommended and will be coming back for gaming and collectable needs!

Experiencia negativa: Woke up for the midnight release of Zelda (which the GameStop employee told me about, I wasn’t aware) only to arrive to find not a single sole there. They could’ve at least left a note or something

Experiencia fantástica: Warranty exchange was completed, and it was a no hassle interaction.

Experiencia fantástica: Isaac was a very considerate, professional and apologetic employee when it came to the situation with my GameStop online purchase gone wrong. He reserved the copy of a game a wanted (PS4) and was able to trade it for the version I got in the mail from Texas (Nintendo Switch). I’m very much a happy customer and will visit again in the future.

Experiencia positiva: Good food and the cheese bread is great

Experiencia fantástica: Have nothing bad to say

Experiencia fantástica: I love the fact that they'll buy back games my son is over, even retro games and accessories! My son loves trading in his old stuff and getting something new. The employees always seem so knowledgeable about the products and the world of gaming. Very helpful and great at giving advice and recommendations to a parent that's clueless, like me.

Experiencia fantástica: What about me a PS4 call of duty 4 a headset so I can talk s*** two people on the game

Experiencia positiva: Staff is not very helpful

Experiencia positiva: My husband went in there bought a couple of things it was nice

Experiencia fantástica: Buying games.

Experiencia positiva: Nice

Experiencia fantástica: Great place to buy video games

Experiencia fantástica: Best store game store

Experiencia fantástica: Good Black Friday sale

Experiencia fantástica: Great place 5 star

Experiencia fantástica: Very cool guys!!!

Experiencia fantástica: They had the game my daughter wanted. Cheaper online

Experiencia fantástica: Craig was very good at helping us. Very good customer service

Experiencia fantástica: Allison is super helpful & very friendly!

Experiencia fantástica: Very helpful employees..went the extra mile!

Experiencia fantástica: Very helpful and Kind. Great attitude

Experiencia fantástica: James is PERFECT!

Experiencia fantástica: Mia is outstanding! My son has been looking forward to getting MonsterHunter Rise for months. He worked hard to earn the money to preorder and purchase it himself. He was so devistated today when it turned out the deliveries had been delayed. The the game hadn't arrived at the Gamestop that we had reserved the game at. He was so disheartened!! I tried calling other locations and thankfully Mia at Montclair had a few extra copies that came in! We hurried over and she helped us get the game for my little dude there. She was very kind and helpful while we were transfering the purchase and moreover just darn nice! YOU MADE HIS DAY!!YOU ARE A HERO!!THANKYOU SO MUCH FOR ALL YOUR HELP!!

Experiencia negativa: I visited the store today and purchase a preowned ps4 controller. My son tested the controller out and stated the button didn’t work. I attempted to return the controller a few hours later and the store associate James Bishop stated that is not the same controller he sold me and was giving me a hard time for a refund. He stated the controller had scratches on it and I’m like yes its preowned. I asked for a manager waited for 10-15 mins in store. I felt I was treated unfairly and was racial profiled. Because who would swap another controller to get a refund? The manager Alyssa was rude af and she corrected the associate but he still was giving poor customer service stating it doesn't look like the original controller. I felt my customer service wasn’t appreciated and I never been treated this way before .I normally don’t write reviews but this situation was so disturbing that I felt I had to.

Experiencia fantástica: My kids favorite place

Experiencia negativa: They Are Very Rude And Unprofessional... I think her name pippens she sold me a use controller as and headphones I been trying to bring back she says that they not in stock. Which it's your job to restock. I rate this place a 0 and would love to speak with management

Experiencia fantástica: My other house.

Experiencia positiva: Great customer service

Experiencia fantástica: Store associates were very friendly and knowledgeable. They were not able to fix my problem right then but they said they would call me.

Experiencia fantástica: Let's not forget the kids they need the love too!!#

Experiencia fantástica: Decent place to buy games. Some stuff is expensive though.

Experiencia positiva: Pippa was very polite and helpful.

Experiencia fantástica: Very polite and great customer service

Experiencia fantástica: Great place for games!

Experiencia positiva: Got my cod

Experiencia fantástica: Great

Experiencia positiva: Friendly knowledgeable staff

Experiencia fantástica: They have a variety of pre-owned and new games. Discounts appear when member number given at check out. Staff is friendly and professional.

Experiencia negativa: Went here today with my husband to buy a video game. The sales associate did not greet us. When we asked they had a game in stock he was not helpful at all. Needless to say we didn’t make a purchase and went to Walmart and the game was actually cheaper there. I have no plans of visiting this location again.

Experiencia fantástica: El mejor servicio todo es mejor me sentí de lo mejor

Experiencia fantástica: Good

Experiencia fantástica: Best service I've ever experienced at a game store.

Experiencia negativa: Had a preorder for a game and wasn't sure if there was a midnight release so I called the store and asked about it. I was told that yes, they were having a midnight release. Just to be sure I asked "ok, so midnight tonight" and was answered with "yep." Lo and behold midnight rolls around and I pull up to the store with an empty parking lot save two employees cars. I wait at the door and they come to tell me "we're done. It was at 11 so it was midnight eastern. It'll be here for you at 10 when we open." I will NEVER EVER preorder a game from Gamestop again. This kind of trash is one of the many reasons Gamestop is failing.

Experiencia fantástica: Very satisfied

Experiencia fantástica: If you are a gamer go here they have got them.

Experiencia fantástica: My grandkids store they love it!

Experiencia fantástica: Go in with the right things and you can leave happy, they take phones and tablets not just gaming devices.

Experiencia positiva: Quick service

Experiencia positiva: The employees here know what they’re talking about. It’s not often we have employees that care so much about the gaming community in retail stores. If your looking for a place to go for honesty and real customer service, come to Gamestop here in Montclair! I’m not giving this 5 stars ONLY because they need a bigger selection.

Experiencia fantástica: My Son loves this place

Experiencia fantástica: Very pricey but worth it if you want to play games...

Experiencia positiva: Went there to sell my old gaming systems.

Experiencia positiva: Staff is very knowledgeable and friendly

Experiencia negativa: I was not there

Experiencia positiva: Cool

Experiencia positiva: Probably the most laid-back of the "used-game-extortionistas" franchises in the magic city.

Experiencia fantástica: Always very helpful

Experiencia fantástica: Great store, but the floorspace feels very crowded.

Experiencia fantástica: Muy bnos para los gamers

Experiencia negativa: It was ok

Experiencia fantástica: If you don't like Gamestop...slap yourself.

Experiencia fantástica: Cool

Experiencia fantástica: The greatest

Experiencia negativa: Stopped by for a couple new nintendo switch games. The prices for pre-owned games is a bit much considering how much they pay for them and how much the same game goes for online, but still, that's the employees fault and they do offer warranties on some games. I was very displeased when we got home after a 45 minute commute to find that one of the games wasn't put in the case so now I have to waste time on a second trip that I shouldn't have to make. And of course no one answered the phone when I called, we'll see how this works out.

Experiencia fantástica: These guys are usually pretty knowledgeable and fast

Experiencia fantástica: The guy at the desk was very informative, on helping me choose a new game console. Also, suggested a few games he thought I would like, and so far I'm definitely liking them. Thanks you for your help!

Experiencia positiva: Need more help..

Experiencia positiva: It was nice

Experiencia fantástica: Friendly staff. Very knowledgeable.

Experiencia fantástica: Very helpful and friendly

Experiencia fantástica: The best DAMN Gamestop in Alabama! Bill and Joe are the mangers of the store and they are AWESOME! Don't come at they weak tell them what you want an d they shot you straight every time! Plus they have tournaments.

Experiencia positiva: Games

Experiencia positiva: Very helpful people there.

Experiencia positiva: It was good

Experiencia fantástica: Cool i love all the games

Experiencia fantástica: They have board games like monopoly

Experiencia negativa: The employee at this store never acknowledged our presence.

Experiencia fantástica: Awesome time watching my son play in a Madden tournament

Experiencia fantástica: It was wonderful,everything was top notch and the service was great

Experiencia fantástica:

Experiencia fantástica: Very good

Experiencia fantástica: Bought a Xbox one, with no problem at all. Thanks to the nice employer named Joe. Really nice people.

Experiencia fantástica: My favorite GameStop I drive past two others just to shop at this one

Experiencia positiva: Has a large selection to choose from.

Experiencia fantástica: Helpful staff. Still tries to upsell but w/e

Experiencia negativa: Bought a game that included an additional game download. Seemed like a good deal. Once I got home, I found out that the digital download had already been used and I couldn't get the game. I would not have even bought the game if not for the digital download because I wanted that game more than the game on disc. Now I'm basically stuck with a game that I don't want that cost me $30.

Experiencia fantástica: Wide selection of the latest games and movies to watch. Sales are good as well as refunds.

Experiencia fantástica: great location

Experiencia fantástica: Great selection of games and good service

Experiencia positiva: Very knowledgeable and helpful

Experiencia positiva: Fast service