GameStop

Experiencia positiva: Was alright, nothing to really complain about

Experiencia negativa: Complete incompetence at this store. Employees are unprofessional and also they never answer the phone.

Experiencia negativa: Man what?! Closed at 7:30 pm on a Friday?! For lunch?! The store closes at 9?? Who closes down the whole store to take a lunch 2 hours before closing?!

Experiencia negativa: The store itself is ok if youre not looking for anything too specific because they never stock enough new games and now its more like a nerdier Spencers with all the stuffed animals and collectibles but what kills me is that they never and I do mean never answer the phone. I want to love it so badly because I grew up with gamestop but the trussville location just isnt it. You can literally call any other gamestop around Alabama and outside of 1 or 2 that are actually probably busy you will get an answer but never, will you get an answer with trussville for some reason. Help me turn this into a five star review by just doing better.

Experiencia negativa: Very bad customer service. I have called multiple times throughout 2 hours and still no answer. I also called yesterday a few times and they didn’t answer.

Experiencia negativa: I’ve been calling all day to ask about a game availability an they never answer the phones very poor customer service they gotta do better

Experiencia negativa: Have called many times on many different days seems like no one answers the phone just wanna ask if they have a game in stock before I drive up and this just makes me go to a different gamestop that actually answers the phone. They need to do better

Experiencia negativa: It was horrible. Rude accountant. Didn't help with looking or finding a game in the system. Need to get them out of vusiness

Experiencia fantástica: I just want to shoutout James for all the help he assisted me with last night. I went in not knowing what game I wanted to get my for my son who’s 11 going on 12, that’s transitioning into a pre teen for a Nintendo switch. I wanted a game for him that he could enjoy for his age, but that also wasn’t too childlike for my son’s age. I really appreciate how knowledgeable and informative James is. I’ll definitely be back to give my business to this location.

Experiencia negativa: Does anyone work here? I’ve tried calling 8 times in the past two days and no one answers. It would be super cute and helpful if someone actually answered the phone.

Experiencia negativa: Service is terrible

Experiencia fantástica: Great place to shop for older and newer games.

Experiencia fantástica: Never really had a bad experience here. Very friendly staff.

Experiencia negativa: lmao went to GameStop in Hoover and was told they didn’t have any Gameboy Advance SP games and the worker recommended me the GameStop in Trussville (here) had plenty of them and they were the retro shop, I get here and look around, ask where they are and was quickly cut off and told they would all be where I had been looking there were none. Terrible.

Experiencia fantástica: Great service

Experiencia fantástica: Cole was just so helpful and amazing helping me find everything ans answering questions, what a stand up guy, great efficient employee. Honestly needs a raise, 5/5 stars cause that guy is so cool.

Experiencia negativa: Does the store not work?! This is ridiculous!! I’ve called 12 times !!!! No help !

Experiencia negativa: I went in and grabbed what I needed and when we went to check out, the man was very rude and once we got home, the Wii remote we bought didn’t work and I’ve been trying to call for two hours and no one’s answering!

Experiencia fantástica: Love the people here

Experiencia negativa: Horrible customer service tried to buy a game and I screamed and said put that on the shelf!! Will never be going back

Experiencia fantástica: Customer service is top-notch. Knowledgeable friendly clean relaxed atmosphere. They carry a selection of old video games as well as new. Game components and collectibles.

Experiencia negativa: 25 minutes before close and before we could get through the door, Cole, your associate was shaking his head and we didn’t make it to the counter before he stated they have 20 minutes to close so he won’t buy our games. I get it, I worked retail… but 25 mins? It seems as if he was pre occupied flirting with co worker in the flannel.

Experiencia positiva: Always someone there that actually knows what they're talking about Good place to buy older games and great if you have the rewards program attached to your account

Experiencia fantástica: Super helpful! Great staff!

Experiencia fantástica: The best prices

Experiencia fantástica: Excellent service!

Experiencia fantástica: great customer service

Experiencia fantástica: Simon was very helpful and professional. This is my favorite location in the Birmingham-Metro area.

Experiencia fantástica: Great selection of games and stuff toys and the service was a blast.

Experiencia negativa: The store was nice but the employee there gave me hard time because I didn’t like one part of a game he really liked and proceeded to be flippant and disrespectful the whole time I was there with my friends. I emailed a complaint because I don’t deserve to be treated that way, especially as a customer, whenever I have an opinion about a game. And it’s not like I didn’t enjoy the game; there was just one portion that I didn’t like and he proceeded to act like a jerk. And it had been years since I came back to a GameStop. Ruined the whole experience for me.

Experiencia fantástica: I had a great experience this location thanks to Simon. He was super helpful and patient while I traded in my old consoles for a new PS5, making the process easy and stress-free. Simon is a fantastic representative for the company—his excellent customer service makes me want to come back again!

Experiencia fantástica: Good clearance selection and super friendly/helpful staff.

Experiencia positiva: The staff was very friendly on my visit. Considerably varied selection. Prices are a bit on the high side. However, if you want a game/accessory and can't wait on a delivery option, Gamestop is a good option for gently used items.

Experiencia fantástica: We always pass by multiple locations to come to this one. We are always told about specials and game plus passes... the manager is hilarious, and remembers his customers

Experiencia fantástica: Excellent service from William he was great. Very helpful. Makes the drive from center point to this location worth the drive

Experiencia fantástica: It’s very clean nice workers and I give five stars

Experiencia fantástica: Good staff with knowledge of the current games

Experiencia fantástica: Great

Experiencia positiva: Was very nice and organized bigger than it looks lots of room inside cashier was great

Experiencia fantástica: Great customer service. Wonderful staff answered all our questions

Experiencia fantástica: Great customer service

Experiencia fantástica: We’re regulars at this location. The staff is always nice to us. They are always helpful.

Experiencia fantástica: Very helpful and very fast.

Experiencia fantástica: Team gives fantastic customer service, and has a genuine desire to help their customers. Fantastic!

Experiencia fantástica: Friendly staff! Nothing beats when Mikey was the manager! He was the best!

Experiencia fantástica: I like the changes this store has made. The manager makes me feel valued and goes out of his way to help me with any issues.

Experiencia negativa: Its a side hustle for paramedics / first responders to flip new PS5 and Xbox , they know when the new shipment comes in and buy them out and flip them for quick cash. Nothing wrong with the concept but when the guys are on the clock getting paid and loading them up in an ambulance in front of the store that's a joke. Something should be done about it. Im not mad about not being able to buy a ps5 , its the fact that government employees paid to serve the community spend there time like this.

Experiencia fantástica: Very helpful

Experiencia fantástica: Since the GameStop that was close to my house was shutdown permanently. I started coming to this different location. And since then, I always have the best service. I will always buy on this location,no matter what, definitely recommended

Experiencia fantástica: Very nice employees.

Experiencia fantástica: Very knowledgeable and helpful. We'll be sure to visit again soon.

Experiencia fantástica: GameStop the perfect place to trade stocks

Experiencia fantástica: Staff is always super friendly

Experiencia fantástica: The guy working that day went above and beyond to help me out. Definitely need more of him there. If I could remember his name I would put it on here so he could get the credit he deserves.

Experiencia fantástica: Such a wonderful store I went to so far thanks for serving my order, the staffs are polite and have respect for people.

Experiencia fantástica: Our sales person was awesome. Super professional, tons of upselling/cross selling. She's a natural! Didn't catch her name.. brown hair with a surf/Hawaiian shirt. That store is lucky to have her!

Experiencia positiva: Not very big selection at this location.

Experiencia fantástica: Had a great experience here at this particular location. Store clerk was awesome and accommodating to our order. Matched the price of the game found on their website compared to in-store price for same game. Encouraging and upbeat to my daughter with her purchase. Because of this, I would recommend this place to all and that customer service person get a raise!!

Experiencia fantástica: Fantastic service, absolutely loved the vibe from the employees!!! Their game selection was great as a plus! (☆^ー^☆)

Experiencia fantástica: Love going there they have everything I need fast and easy.

Experiencia fantástica: Always good service

Experiencia fantástica: Very polite and knowledgeable

Experiencia fantástica: Nice employees they help with customers good hard working people

Experiencia fantástica: Fantastic staff wonderful experience. Very helpful employees. Kind and friendly all the way around

Experiencia negativa: They really don't have good deals on games. I've been to flea markets that give you better deals on games!!! My suggestion is try a flea market or a thrift store. Don't waste your time in this place it's garbage and that's real talk coming from a collector and a gamer for years!!!

Experiencia fantástica: I love going into this GameStop. The employees are always nice to me and my son. I would recommend this store to anyone!

Experiencia fantástica: Love the young lady at the counter, wonderful customer service

Experiencia fantástica: The girl that helped me and my son was super helpful and really nice we will be going back it was in Trussville al.

Experiencia positiva: Got the grand kids a gift card as I could find their games.. But they loved getting to pick them out themselves.

Experiencia fantástica: Very good experience power to the players

Experiencia negativa: Staff was friendly and helpful.. but they have games on the shelf when they don't have them in stock. Found it cheaper on Amazon anyway

Experiencia negativa: Trying to get someone to answer the phone is like pulling teeth. There is a recording first then another recording never an answer. The times I have been there before service is great and staff is very helpful. I just don't want to waste gas if they don't have what i need

Experiencia fantástica: Good variety of games and accessories. Great customer service

Experiencia fantástica: Great customer service

Experiencia fantástica: I love this GameStop location. The staff is very friendly, knowledgeable and willing to help with anything you might need. I would recommend this location to anyone looking for games consoles pc gear or looking to pre-order new games!

Experiencia positiva: Over priced but the employees are beyond helpful and friendly

Experiencia positiva: Helpful staff.

Experiencia fantástica: They had what I came for and good service

Experiencia fantástica: Ok always busy

Experiencia positiva: Great Game Store.

Experiencia fantástica: Great staff, pre-owned selections and collectables.

Experiencia fantástica: Employees are very knowledgeable and helpful. Where able to give an abundance amount of information pertaining to the question I asked. Great customer service. Will be returning for future business.

Experiencia fantástica: Great and knowledgeable employees. Always ready to assist you.

Experiencia negativa: I cannot complain about customer service or their merchandise, but last night I came in the store to make a purchase and had to use the bathroom very badly and was told to go somewhere else to use the bathroom.

Experiencia positiva: Staff is very helpful and informative.

Experiencia fantástica: I've lived all over Alabama. Best GameStop and most helpful staff.

Experiencia positiva: It's fine if you want new games but when you want an older game and they have it it's really high priced.

Experiencia negativa: Ok

Experiencia positiva: Good reviews

Experiencia fantástica: Serena helps you beyond words.

Experiencia positiva: The cashier was unprofessional

Experiencia fantástica: i love this store. The manager is a gem and is absurdly nerdy himself. Not just trying to sell you stuff. He entire staff actually enjoys games and enjoy talking about it, none of them are rude or snappy and they keep a very clean, well stocked, tidy, and child friendly location.

Experiencia fantástica: I had a gentleman to assist me with my purchase. On my receipt it says his name is Zachary and I hope I'm giving the right person credit! He was extremely knowledgeable about different consoles and compatibility of games. I appreciate his help and how friendly he was. The store is nice and well kept. Games and products are organized as well. I definitely recommend this Gamestop location! Thank y'all for all the help!

Experiencia fantástica: Still the best GameStop. I drive 30 minutes to get there cause I know I'm gonna get good service

Experiencia fantástica: Great store very helpful employees. Always have what we want and can always take care of whatever we need. Definitely will be back

Experiencia positiva: This store is considered to be the "hub" store for Jefferson County. So with that being said if you come into this one, expect to find a lot of different things that are loosely related to video games. Came in here for a new controller and was satisfied with the selection on offer. The biggest negative I would say is that even though it is the hub store their selection of games is still just as limited as all other locations. Staff are super friendly though

Experiencia positiva: I come here all the time!! I love the deals that they have on current gen consoles. I think they are steep on new games (or I am just cheap) so I usually only buy the super used and discounted games. The staff members are always super friendly and knowledgeable about the games they are selling. I don’t like having to have a membership or being asked 9 questions to try and get more money out of me when I buy a discounted game. The warranty is not worth $2 on a game that costs $9.99, but all in all I enjoy going here with my godless Heathen children on a weekly basis.

Experiencia positiva: Some games I bought were very dirty and my console wouldn't read them the first few times I inserted them. However, I cleaned them and they work fine now. Overall, in the store, employees were very nice and helpful.

Experiencia positiva: Good sales

Experiencia positiva: Their staff is always very Friendly and helpful. Extremely knowledgeable about the products