GameStop

Negative experience: Was told false information that not only wasted my time but charged me more than the price that was told to me, I was told I should received a discount not only on membership but a game and was still charged full price on top of other preorders for other titles I didn't not ask for, very upset needs new or better Management/employees go to another retailer or location if you'd like better service. This isn't the first hap I or friends of mine experienced but felt like I wanted to give them benefit of the doubt for it to lead to another disappointment, waste of time and money I DONT recommend coming to GameStop or at least choose a different location than this one.

Negative experience: I visited GameStop today to grade some PSA cards and Crystal was working alone. Right away, the employee gave me an attitude and seemed unwilling to assist. She told me it was “up to me to do everything,” but I’m not sure what that means or how to complete the process myself. I specifically asked for Phil because he’s familiar with the process and has helped me with this successfully in the past. I’m frustrated that instead of helping customers get what they need, some employees make the process more difficult. Going forward, I’ll only request Phil’s assistance. The employee I dealt with today (the one with blue hair) had the worst attitude I’ve encountered there. Thank you for looking into this—I’ve always appreciated the help from certain staff members like Phil, and I’d like to continue being a customer.just not with her attitude!!!

Negative experience: The blonde guy is always passive aggressively rude. I can’t even shop in peace without him breathing down my neck as if I’m going to steal something. If you have any questions just know they will be smart and made to make you feel silly for even asking.

Fantastic experience: This place is great!! I’ve been shopping here for years and the service is amazing!!

Fantastic experience: My favorite game stop

Fantastic experience: Very helpful staff. Thanks guy and gal

Fantastic experience: GameStop came through for me today. Staff was cool and actually knew about the games I was asking about. Store was clean, everything easy to find, and they had a good mix of new and used titles. Solid spot for any gamer

Negative experience: Awful rude people

Fantastic experience: Great place and the staff is hit or miss there nice and mean 50/50 and but I’ll still advise order from amazon

Positive experience: All your gaming needs.

Negative experience: I went to this GameStop a few months ago and purchased Shadow of War while I was taking a short vacation to Detroit. Today I finally had some time to open the game and play it. My game finishes downloading and Lord behold it's Shadow of Mordor. The game I didn't purchase and the game I already have. Come on GameStop. Y'all just lost a customer from this mistake. Beyond upset and disappointed.

Fantastic experience: Technology it's ok

Negative experience: Went in for a switch 2 and I got attitude for not wanting a warranty. I guess warranty and membership sales is GameStop's business model now, but don't make your customers feel awkward because you don't want a warranty for a product that already has a manufacturer warranty...or a membership for a store that they visit once every 10 years.

Negative experience: very bad customer service , the man was very rude and confusing ,they should hire new employees

Fantastic experience: Great customer service and love the people

Fantastic experience: Diamond in disguise! They’ll literally have a hidden gem you’re looking for with great staff to service you.

Negative experience: ANSWER YOUR GOD DAMN PHONES

Negative experience: They're supposed to call you when your pre-order is ready. Never got a call, and they won't answer the phone. Even had another gamestop location to call on my behalf, and they didn't answer for them either. Don't waste your time on this store location. The other once in the area are way better.

Fantastic experience: Great service

Negative experience: I came in to buy a game and she told me I need ID, im literally a 39 year old women lol I just went ahead and.order the game to my house.

Fantastic experience: I've been dealing with this game.Stop since two thousand and eight and then they've always willing to help you find what you're looking for or if you can't find it help ship it to your house

Negative experience: The him/her at the counter was very rude and walked away after I asked for a controller. Guess this is how amazon takes over.

Fantastic experience: They always have what I am looking for.

Fantastic experience: The blonde gentleman that helped us to say afternoon was amazing and was a great help on selling us a Nintendo switch dock that guy needs a raise He's great with customers and made the experience to where I'm going to come back.. Thank you GameStop..

Fantastic experience: Great deals

Negative experience: Bought something from this place and it hasn't even been 13 days and the guy the manager wouldn't let me exchange it for something else for the same price..#Prejudiceness

Negative experience: It's sad that a customer knows more about trade ins and deals than the assistant store manager (Crystal) i went in to trade some stuff in and first of all she did not want to accept anything. Telling me she has to take a bunch of the trade in credit because there was a scratch on the console. That's only the beginning. I asked her if I would he able to buy a quest 3 with my trade credit online and pick it up so i can save $25. She said no it's only for in store. So I said I'll just go to another gamestop. I went to the 13 mile and gratiot store and the guys over there had no issues at all. Traded everything in without an issue. Also when I go my trade in card I used it only to buy the quest 3 so the assistant manager has no clue about anything at gamestop. I hope this gets to corporate because now I had to go through all this hassle just because she didn't know her own company's policies.

Negative experience: I totally forgot about this. But when Tears of the Kingdom released. They I did not receive my preorder bonus. They told me they only had a limited amount of them. This was the last straw. I have not spent money at gamestop since then. They owe me 2 years of game informer magazines as well that I will never see.

Fantastic experience: Got Batman Arkham Origin here, Great game and Great story!

Positive experience: GameStop has, games. You buy them, you play them, you keep or sell them. Question is are you playing the games from GameStop? Or, is GameStop playing you? Usually you find better digital deals in the your respective consoles virtual store.

Negative experience: Terrible customer service. Brand new unopened game bought 3 weeks ago wouldn't even exchange for a different gsme. Didn't even try to help at all

Negative experience: They weren’t closed they had 10 minutes left but they locked the door on me

Negative experience: $57 for a used ps4 controller..wow

Negative experience: I never leave reviews but I don’t know why anyone would go to this location the guy working today 6/6/24 was rude and pushy I needed a xbox hard drive and when i told him it was for my series s he said “ I don't know why you or anyone would buy one that it was a bogus product” due to having to transfer games and almost wouldn't sell it to me and tried to push a $180 one on me because he personally did not like the one I wanted then when I said its okay it’s only because call of duty is a big file he said “those games are not good and not allowed in my house because if a kid breaks his controller he will shove a switch controller up their *** ” rude and unprofessional makes sense why nobody shops in store anymore

Fantastic experience: Great customer service skills!

Negative experience: Worker lied to me and told me a certain game wasn’t available on the Xbox console. So i bought the game for another console in anticipation of buying the console afterward. Turns out, the game is available on Xbox after all. Why would he lie to try and make a console sale?? Smh Horrible service! Never come to this location.

Negative experience: Worst service ever. The lady was rude and didn't care about anything but her lunch break.

Fantastic experience: Cool, got everything you need.

Fantastic experience: Always super friendly staff.

Fantastic experience: I love this place because of the guy with the ocarina. I love him. Please don't let gamestop go bye bye

Fantastic experience: I know 5 stars is a big deal, but the team at GameStop in the 11 & Hoover Plaza deserves it. Both Max and Anthony were not only polite, friendly and patient with me and my little one who’s on the spectrum, but they worked with us to make sure we were getting the best deal possible - to me, that exemplified true customer service. I also enjoyed conversing with them. Thanks, Max & Anthony - you guys are great!!!

Negative experience: Never answers the phone

Negative experience: They never answer the phone I literally stood there and watched them ignore the calls dude said they don't pay me to answer the phone

Negative experience: Rood staff that down plays you if you don't like the same games as them I don't care about your shuning process get a different job if you don't know how to talk jerks

Fantastic experience: Their phone is broken if you try calling, but otherwise I had a good time in there, the clerk was cool and he got me what I needed and talked to me about different things, good experience, and I'm thinking of applying here soon!

Fantastic experience: They are always so helpful when you go in. My kiddos favorite place lol

Fantastic experience: Max is the best! My son wanted a Roblox robux card for his birthday. I had no clue how to go about getting that for him. Max explained it to me and even offered to help me redeem it if I couldn't figure it out. I mean how many employees anywhere offer that kind of help? I know I don't run into that ever. Thank you Max for not making me feel like an idiot and being so helpful and kind. You are awesome!

Positive experience: Friendly staff

Negative experience: I pre-ordered Zelda Tears of the kingdom. When I asked about my pre-order bonus I was told that it was while supplies last, so I did not recieve one. I did not receive that information upon purchasing. I did not even have a chance to get the preorder bonus because the midnight release was announced only one day before the release date. I had to work, there was no way a working person could show up to that. I also asked for the new TOTK pro controller, which they were also out of stock. The lady said they had only 7 of them total. What is gamestop even thinking? Only seven of the new controllers on game launch? Also the lady cashing me out was telling me about how her ex fiance was first in line for the midnight release, so she had a bad day. I dont know what that was about. I should be playing Zelda, not writing this review because I want gamestop to do better.

Positive experience: Very helpful employees.

Negative experience: Terrible service, even worse return policy. My son bought a used game; returned it a week later, 7 days to the date of purchachase. The game was defective and malfunctioning. All I wanted was a exchange for the exact same game. I was given a very hard time because I didn't have the receipt. The kicker was we even paid extra for the warranty It's very clear why the company is decline. Save your time and money and go to disc replay.

Fantastic experience: Staff is Always helpful and knowledgeable of everything when I go to this game stop

Fantastic experience: The staff was Amazingly nice and relatable to the teens with the game choices! I will definitely be back for more games for my teen!

Fantastic experience: One stop showing. For er's.

Fantastic experience: Josh Janeway is amazing! Very knowledgeable and patient! Promote Now!

Fantastic experience: Very good service and nice selection of used games. Special shout out to Emily ❤ Extremely nice young lady and was also very helpful. She truly makes you feel welcomed and like a person, rather than just some random customer.

Negative experience: Pre-ordered NBA2K23 and they didn't even have my copy when I went to pick up on release day. Never going to GameStop again ✌

Fantastic experience: Best gamestop around metro detroit area the staff is one big family the store is constantly kept clean and the positive attitude is contagious amazing job giys.

Negative experience: When you see a STORE MANAGER hiding the chase funkos that were in plain view after you ask if they had any. Pretty shady and don't recommend hunting for funkos here. The place is a joke

Fantastic experience: Had everything I wanted

Positive experience: I spent 15 minutes in the store being reassured by a manager and an associate that the $400 wheel I was purchasing could be returned no questions asked within 30 days as long as it was not broke. I asked if it would be refunded back to my card or if I had to exchange. They said it would be refunded. I went to return it after one time use and they said, "sorry, exchanges only. You should have read the bottom of the receipt." Fotunately I talked to a different manager and they were understanding and refunded me still. Thank you!

Fantastic experience: Friendliest staff of any Gamestop I've ever visited... which is a LOT of them. Very knowledgeable about pretty much every game we're ever interested in. PJ is da man!!

Fantastic experience: Super nice staff and very clean store!

Positive experience: The worker were very helpful. Let me know exactly what I needed.

Fantastic experience: The game stop Associate was very friendly & knowledgeable

Fantastic experience: Friendly and very helpful. The best store.

Negative experience: They NEVER answer the phone.

Negative experience: I called and asked if they had a specific game. They said that they had it. I drive all the way down there and then he realizes they don't have it after all. How hard is it to check to see if they have a game in stock?

Positive experience: Nice location. Friendly staff. Only issue is they strictly enforce masks which is fine, but one of their workers doesn't wear one at all.

Fantastic experience: Exactly as it should be. The guy has Mario and nes controller tattoos. Perfect!

Negative experience: Always overpriced. I bought games from here and seen them on online stores for less than half of what gamestop asks. Check online before buying games.

Fantastic experience: Helpful knowledgeable staff.

Negative experience: Don't go on line shopping they will shipp u a broken system and when u call to get a costumer satisfaction we will give u a return in 3 to 5 business days or get another one shipped out to u why cant I bring in the bad system and out with a good one nice to know my money doesn't matter to u but with out costumers how do u pay employees Well I know how we used to deal with that is boycott

Positive experience: Friendly staff and nice selection of products. If something isn't available staff is more than helpful.

Positive experience: Very knowledgeable and fast

Negative experience: Pretty okay but they almost never answer the phone

Positive experience: The store was lightly stocked and the clerk was a little aggressive about his political stances

Fantastic experience: They're always super nice and helpful here. They only let a few people in the store at once due to corona so you might have to wait outside for minute. But totally worth it.

Fantastic experience: The gentleman who helped me (Philip) was a great help, he was honest and informative.

Fantastic experience: Bought so much since they actually had them in stock. They employees knew about the games they had real knowledge. Friendly.

Fantastic experience: Good deals

Fantastic experience: I love going 4 my games an there is an awesome staff

Fantastic experience: Very helpful with great deals going on now.

Fantastic experience: Tammy and PJ are the BEST!

Negative experience: Does not answer their phone

Positive experience: Would be really nice if when a customer is trying to ask two separate questions could ask those questions. Without being interrupted with the same answer to the first question.

Negative experience: Wow how rude can management be. What a beeeee otch. Got no time for anyone. What do you need? Now get out.

Negative experience: Manager is awkward and rude, employees are great tho

Positive experience: They have good deals and fair pricing !!

Fantastic experience: Great location, huge selection, one of their bigger stores but, still kinda small as all Gamestops are.

Negative experience: Please close this location. Stain on the brand. Couldn’t find a rider staff if I tried.

Fantastic experience: The staff member that assisted us was extremely helpful, and upsold me a baby yoda hoodie.

Positive experience: It's ok it's never busy.

Fantastic experience: Great prices and friendly staff

Fantastic experience: In and out. Quick service and no subscription pressure. Very friendly.

Fantastic experience: Number 1

Positive experience: Raising the review on this compared to my previous lower one. The staff here has been much more helpful and pleasant recently. Prices have been pretty decent on some of the items I have purchased around the most recent holiday season. Definite improvement in the last 2 years.

Fantastic experience: Philip was very helpful he knew the games he was talkin about help me get a couple good ones great place

Fantastic experience: Best store i dont go anywhere else

Fantastic experience: Good friendly service