GameStop

Fantastic experience: Chance is the man absolutely the best customer service! I come back just because he’s so nice.

Fantastic experience: The worker who helped me, Jake I think is his name, really helped me out. I work in customer service myself and he didn't have to go above and beyond like he did, but he did and I really appreciate it. Management take notice. It was just a simple cable but he helped me find a solution that I would not have thought of.

Fantastic experience: Sad it seemed everything was so picked over and I herd unsettling news again about more stores going out of business I have a nostalgia for these places because I grew up with them there are 7 I knew of and now only 2 remain was clean orderly and other than being one of the few stores left I had no desire to buy anything for the talk and picked over nature of the store they had reminded me of clay and Oswego stores now gone everything but there store and canadagua now remains which makes it near impossible to visit for my membership I had sence time immemorial at this point sence the my frist vist to the maddedale location that's now gone back in 2010 I remember my frist game I bought there was a psp game knights in the nightmare was almost impossible to forget :( then zelda and ds games oh how sad it makes me

Fantastic experience: Great store, excellent staff, and great deals with gaming stuff.

Fantastic experience: Great place with fantastic prices.

Positive experience: Staff knowable of the games and offer suggestions to suit the needs of the customer

Negative experience: Call the store for a question. Get put on hold immediately. 5 minutes later still on hold the call hangs up. Call back and go directly on hold after answering. This place is a joke. The customer service SUCKS.

Fantastic experience: Cool place, rewards system if you're a member ;)

Negative experience: The participating in false advertisement and very misleading in my opinion they have a thing of plushies near the window says $10 but what they don't tell you is the price on the plushies how much it is and almost all of them are over $10 That's a pretty scummy practice if you ask me

Negative experience: Corey from this store is extremely rude and has very very poor customer service. I will never ever again be using this game stop. Awful experience… he was condescending and I was the only customer there.

Fantastic experience: I always have a great experience with Chance and Taylor, they are both very helpful and friendly!

Negative experience: This store literally never answers the phone. Gamestop preorder bonuses arent shipped with the game for some dumb reason, so you have to pick it up at a retail location. However, the bonus items are limited stock so you have to call ahead to make sure the store even has the product. Since this store NEVER answers the phone, I can not confirm stock with them unless I drive there. Guess Im just canceling my order. What a waste of time.

Fantastic experience: Nice employees and great location.

Fantastic experience: Super

Positive experience: Found one still in business fr

Negative experience: Very expensive

Fantastic experience: Zach and Taylor are the best! They are so helpful and fast! Give them a raise!!

Fantastic experience: We stopped in on a busy Friday, and were originally only going to see how many rewards points we had on the account. Jake was super friendly and let us know about a couple of deals that were going on, and even gave us some information about the Switch 2 preorder and after chatting we wound up finding a couple of games! Whenever we stop back we definitely will look for Jake!

Fantastic experience: Great customer service

Fantastic experience: Literally one of the only GameStops’ in the area that has helpful employees and that cares about keeping everything moving smoothly. For those of you complaining about people getting in line before you, the mall opens at 6 am and no tenant space has keys to the mall itself. If people are getting there before you, tough luck. Don’t bash the company as if you aren’t an adult yourself acting like a child. Just be grateful we still have locations for GameStop around. If you can’t agree with how they run things (which is amazing compared to other stores) then take your business elsewhere.

Fantastic experience: Everyone working was really good about getting a line formed, quick and efficient, and to the guy saying we got “keys to the mall” that’s wild we got there early as hell to wait for these ur just mad u didn’t get anything so stay mad lil bro

Negative experience: Love waiting 4 hours in line behind the guy who has a mall key and lets his friends cut in line. Absolutely disgusting behavior and unethical. Allowing everyone to get 2 of everything on a limited release was ok until you saw a line of 20 and could have dropped it to 1. Should be ashamed Bob. Absolutely ashamed.

Fantastic experience: Great experience! The staff was friendly, the store was organized, and they had a great selection of games and accessories. Highly recommend!

Fantastic experience: Had tons of xbox games

Negative experience: Terrible service, employees are very rude and unhelpful. Not decency at all LOL.."I appreciate you help, have a good day"..no response at all

Fantastic experience: Tony was so super helpful as was another associate.

Fantastic experience: Good place to go

Fantastic experience: Guy was absolutely amazing and extremely helpful over the phone!!

Fantastic experience: I had a fantastic experience shopping at GameStop! The staff was knowledgeable, friendly, and eager to help me find exactly what I was looking for. They offered great recommendations and were patient in answering all my questions. The store was well-organized, making it easy to browse through the latest games, consoles, and accessories. I also appreciated the trade-in options, which were simple and fair. Overall, a great place for any gamer, and I’ll definitely be coming back!

Positive experience: Conflicted between variety and trade in/ buy prices. Overall pleasant employees

Fantastic experience: Nice selection of games and toys!!!

Positive experience: Decent selection but great business model, the employees are more depressed than me

Negative experience: Misleading sales and very rude customer service. The girl working did not know her job ://

Negative experience: Employee was rude. Guy gave me push back about a controller that I found issues with 3 different issues! 1 audio port didn’t work 2 left thumb stick would not work when you click down 3 right thumb stick had bad drift when you make slight movements I play cod and most of the time slight movements are being used during the game. The guy tested the controller as soon as I mention the drift and didn’t test for the other issues just the drift, he got super sassy and kept on saying that it didn’t have drift and just kept repeating himself without letting me get any words in, in no way shape or form did I come off rude because it is to early (11am-ish)to be trying to argue with anyone So I didnt understand why he was like this. I had to push my way in the tell him that it’s something I experienced when playing the game and how I play cod it just happens when I make slight movements. He completely ignored me and immediately with an attitude said do you want the camouflaged one or blue. I requested the blue and he basically didn’t say anything after just gave me the controller. I had asked him a question about the warranty after since it was my first time doing it but it felt like he wasn’t even into answering my question either, If you hate dealing with customers then quit your job. Just because you’re miserable doesn’t mean you need to treat people like that either. Super disappointed with the experience I had. Seems like a lot of people in the reviews have had different/similar experiences with the same guy who’s slightly tall with glasses.

Positive experience: Always a good staff and ready to help always. Very friendly and ready to take care of the customer

Fantastic experience: Able to fix other stores problems rapidly. Staff listens really well and has great problem solving skills.

Negative experience: The people working 12:50 PM Jan 27th 2024 both the man and woman made rude remarks about me buying multiple Pokemon products. Saying I have bad luck. Both rude and disgusting behavior

Fantastic experience: Fast pickup

Negative experience: Avoid. Zero customer service skills. Go to a real game store instead.

Negative experience: Been a member of gamestop for over 15 years and this location is terrible they turned away a military veteran with a military i.d. after renewing their promembership.

Fantastic experience: employees are always so helpful!!

Fantastic experience: I don’t usually have a good experience with GameStop as a whole, but need to point out that the staff here are much better than I’ve experienced at any other location. Super helpful and patient.

Fantastic experience: I love to get games

Fantastic experience: Staff was helpful.

Fantastic experience: Great staff very helpful great selection I love thos game stop

Fantastic experience: Good store with friendly staff, didn't buy anything but super informative about the new game that came out. Zelda!

Fantastic experience: Mike was very nice, funny, and knowledgeable during my visit there

Negative experience: So the employees got notification to close their doors cause of a shooting. Kicked out all customers including my 5 year old back to the mall.

Fantastic experience: Mike helped me and son fix our Ps4. Great service

Negative experience: If you're going to sell any equipment back to GameStop be sure to ask them what they're charging you first. They're paperwork pushers and wanna make every dime possible. They will NOT tell you what you're getting/paying for first, just that it is what it is worth now and you will have to wait for all the info to show on the receipt afterward. Have you ever heard of a reseller that penalizes you for a factory reset? Neither have I

Negative experience: Decided to go digital on a pre-order because of this guy's demeanor. He had glasses and was tall, didn't get his name. I was getting cups that weren't even priced correctly, after seeing my receipt later, which isn't even an offense I'd mention, if not for the rest. He asked if I'd like to renew my Gamestop membership and I said, "not at this time", he said, "then you won't get points, just so you know" with attitude, and I said, that's fine... (it was a $10 purchase). He asked if I needed anything else and I asked if I could pre-order a game for my local location, since this location is an hour from mine. He said nope, with mkre attitude. Then he checked me out and said, wothout mentioning they had no bags. I asked for a bag, and he said they were out, with more attitude, I wouldn't have even purchased the item if they were out of bags. That's something you mention earlier, not after check out, even if he was out of them, whi h I think he just didn't give me a bag to give me more attitude. Either way, deserves a 1 star review, and because of this experience, I'm going back to ordering digitally.

Fantastic experience: Very nice customer service

Negative experience: I've always wondered how this place stays in business. You can go to Walmart Best Buy or Target and get the same games for 10 to 15 to $20 cheaper.

Fantastic experience: Best place for games and accesories.

Fantastic experience: The guy who helped us was nice and showed my son how he can earn points to use on items so that way he can get discounts and helped us find what we were looking for.

Fantastic experience: Great customer service good selection

Fantastic experience: Outstanding it customer service. Associate was very helpful in answering all my questions to my satisfaction. Associate took the time to make sure I understood everything.

Fantastic experience: GameStop is within Destiny’s Top 5s bracket of solidified staples seeing as how their products and target audiences range from children to elders. In this specific GME, John is the goat by helping anybody in question about gaming experiences, upgrades, product availability, and exclusives. Good genuine guy who can match you up with a genre of games based on what you talk to him about. This is absolutely not to undermine anyone else who works at the Destiny Mall location because I chop it up with all of the friends whenever I go with or without my kids. Notice I say friends vice employees: this is important to me because many business’ lack good conversations and are only influenced based off sales. Luckily, that’s not a problem GME has to face.

Positive experience: Quick and easy always have what I need

Positive experience: Very busy but still helpful. They seem to have much less stock than in the past.

Fantastic experience: Tons of stuff. The kids will love it.

Fantastic experience: Good place to get games but if you go there during the holidays expect to wait on a long line

Negative experience: Honestly use to be great when Roxy was the manager. But now the staff are not interested in what you have to say. They're just focused on their numbers. Aren't friendly and don't greet you. In addition, buy a vacuum and use it, every time I'm in there the floor is so disgusting.

Negative experience: Dead in there still never got asked if we needed anything

Negative experience: The air feels gross when you walk in

Fantastic experience: Every time I shop a Gamestop, I am helped by friendly people. The Destiny location no exception. The manager went out of his way to make sure we were taken care of.

Positive experience: Love the store but they need to stop with the pitches every time you go in. "Do you have a power up card?" " what systems do you own?" General geek talk is great but forced conversations need to stop.

Positive experience: Good place to buy video games/consoles/accessories. Unfortunately it's usually the first place people go to for just that. You gotta be early, or plain lucky, to get the hottest items in store.

Negative experience: October 8, 2021. My fiance was trying to get me just dance 2021. The oswego one didnt set aside our preorder. So we requested syracuse after checking route 31 gamestop and they didnt have it. We also requested to have pokemon memories exclusive to gamestop to be put aside if they had one. So the manager was super nice and put both to the side for my fiance. Letting the employees know who it was for. My fiance drove over an hour to get to the store. Once he got there the employee said he already picked the order up. Fiance obviously didnt so asked for the manager. The employee must have saw his manager leave and called his friend and his friend came in and bought the cards and got the game for free from the employee (game was preordered already). So the employees friend walked in and impersonated my fiance with the info of just the game and pokemon cards and the employee didnt check the computer system for the preorder code and gave the game away while his friend bought the last pokemon box (cause friends). The Employee said in order to cancel the game order it would be a $10 fee?!?? For a game my fiance never received?!?! Fiance obviously said he wanted a full refund from the manager and it was granted. But super disappointed about what happened and ruined my birthday gift and my fiances time and gas money. Especially since we only wanted one box of pokemon memories and a game. And the game was given away for free. Wont be back here again.

Fantastic experience: The people working here were very helpful and willing to help me find exactly what I was looking for!

Fantastic experience: Yhe manager Cory was very helpful and knowledgeable with anything in the store, i highly recommend using GameStop for any gaming questions or purchases

Positive experience: Not big enough to be awesome, but a good selection for the space they have.

Fantastic experience: Guys in store were great. I brought something back that was hanging around in my closet and the guys took it and gave me what's it was worth..Store was clean and well organized..Definitely a place to stop and shop

Positive experience: This is heaven for every video gamer in your life.

Positive experience: Helpful service, enjoy finding unique items there

Fantastic experience: Favorite spot for games and rewards!

Positive experience: Friendly staff. Didn't purchase desired used item. Price gouged (corporate policy's fault).

Fantastic experience: It had a better selection of games than my Watertown stores.

Positive experience: Good game

Fantastic experience: This place have great deals on games consoles etc..

Negative experience: Stop stalking me

Negative experience: Not all that great, used games priced higher than new at Wal-Mart.

Negative experience: Inexplicably, they keep game boxes of games that they do not have in stock on the shelves. This makes browsing pointless. If you can't browse, what's the point of bothering with corporate physical retail?

Fantastic experience: The best game shop!

Negative experience: Low inventory. Couldn't find what I wanted.

Positive experience: I love coming here to see what is new in the industry. Even if I don't plan to buy anything. Fun store. Wish they had more sales and discounts.

Positive experience: I've been a long time fan of GameStop. I've been a long time gamer too.

Fantastic experience: Great selection of games!

Fantastic experience: Best shop ever

Negative experience: So they had no headsets available at all and the guy at the register was extremely rude

Fantastic experience: Clean and nice place.

Fantastic experience: It is a great shop

Negative experience: They have nothing. Out of most stock. Like ps4 remotes

Fantastic experience: I like how u can get ps5 and Xbox series x and s

Fantastic experience: Really nice pit stop for all gamers. Crew is really nice and friendly.

Negative experience: Terrible very unorganized

Positive experience: I've always loved gamestop, with being a hobby of mine. There sales associates are always extremely friendly and help finding things that you might be looking for. The one thing I dislike is how low there trade in values are, compared to how much they sale pre-owned games. Yeah it's business and they got to make money, but they're trade ins just don't make it worth it. (Nothing against this store in specific, but to GameStop in its brand).

Negative experience: I'd give -100 stars if I could. Ordered a ps4 for a pickup in store. I got it home and opened the box and roaches starting crawling out of it

Fantastic experience: Nice workers, very cool people. Their patience made for a smooth transaction.

Positive experience: Didn't get anything I wanted but saw enough to be back!!