GameStop

Fantastic experience: I love this place, if your looking for games, remotes for xbox, PS5, Nintendo etc. Or pokemon playing cards its the way to go, rewards program is worth it!

Negative experience: Not open at 1230. On Thursday, Feb 19th.

Negative experience: While I don’t blame the associates that work here, I do have a huge problem with GameStop now. I preordered a game and showed up a couple minutes after open to pick it up. I was told they didn’t have sufficient stock and couldn’t guarantee that I’d get the preorder bonuses guaranteed even though I had preordered. So I’d dint even get the game I paid for. Are you kidding me? Then when I reached out via email they pretty much told me I was out of luck and it was my own fault for having reasonable expectations. How ridiculous this company is! Having the expectation that one should receive the game they preordered (and paid for in full) as well as the bonuses advertised is not any kind of unreasonable expectation. But to GameStop, apparently they don’t care about customer service. I had this company and will never do business with them again.

Positive experience: Good deals but the 3 stars is because every time I go into this GameStop I’m realizing that GameStop is wal mart when you do that comparison to Target, yall know what I’m saying! Hahaha please add air freshener to the building as it stinks as well.

Fantastic experience: Wonderful staff, great products,

Negative experience: They are closed at 1:02pm with a sign that says be back in 30 minutes. Pretty sure that is not normal. You lost our business.

Positive experience: Didnt have what I was looking for even though it said online that it was in store. Besides that it's an ok store . Love that they carry five nights at freddys toys and plushies . Only place I can really find any.

Negative experience: Been there twice in the last month just to pick up a game. Both experiences were not pleasant. Shady sales tactics and for the love of god, stop with the membership crap and trying to guilt someone into buying it. Do better.

Fantastic experience: The lady working the front was very nice! Was super busy due to the release but she was still super kind!

Negative experience: The Game Stop on Sullivan the person forgot to put the game in the case and had to drive back to the store. The Managers attitude was non concerning and offered nothing for the inconvenience.

Negative experience: OMG this store is a mess. They do not help you under any circumstances go to the post falls location this one and the other under Jason's leadership is a mess. Nick management in post falls is great. Jason has questionable leadership at best. I have no problem with Gamestop its Jason's leadership omg what a horrible run store. I tried to return a defective switch 2 and they did everything possible to Stonewall me. New Switch 2. I eventually got a meeting but declined since I saw the he didn't care.

Fantastic experience: Mad props for Amos, Thanks man! :) Went to the store and picked up a switch 2 I got confused when I couldn't find a code for mario kart world in the box turns out it was pre-loaded onto the console I just missed the instructions. He was super chill, made a call to get the info he needed and worked with me all the way with the steps I needed. Stellar service

Fantastic experience: Customer service is of excellence very good place to shop for games and accessories

Negative experience: This GameStop sucks! Customer Service, is a group of young kids that really don’t know anything about game systems, how do they work at a GameStop store?game for bought a game for $4.99 and had to resell it for 35 cent

Negative experience: It seems that every time I come here they’re gone during business hours. They have a sign up that says “Left at ___ back in ___ minutes”. I don’t know any other GameStop that does this.

Fantastic experience: The place was clean and the staff were friendly and immensely helpful. They have a lot of cool merchandise as well.

Negative experience: Well got to gamestop at 4:50 and the door is locked and there's a sign on the door saying left at 5:15 and will be back at 6 and 5:15 came around guy came out locked the door then got in his car and left so the store was locked up for almost a half hour before the guy left so lame bad enough the doesn't open till 12pm

Fantastic experience: Love this location! Jason is a great manager and all the other employees are always in a great mood.

Negative experience: Guy named Amos was either having a bad day or he really hates his job. I just came in to trade-in my Xbox S to a Series X and the first thing this guy tried to tell me is "they don't have any series X" as I'm literally looking at them lol. This guy worked harder trying to talk me out of it than just doing his job. He then asked me weird questions like "have I ever been banned from Xbox". What in the world? Like I would really be buying a brand new one if I was banned?

Fantastic experience: They are always fantastic!! I forgot to grab his name but the associate helped me get the last Christmas present. It's shipping to my and everything. Great job and great team!

Negative experience: Showed up at a opening and the guys was running in the door and put this sign up

Negative experience: Went here to find some games for Christmas presents. The staff were rude and condescending with a touch of sarcastic arrogance. The games are over priced, several titles were $10 - $20 more than what you can find them for at Walmart or Costco, worse yet is a lot of them are even free with basic online plans for your console. We were trying to find split screen multi-player games and the staff had no interest in helping and pretended to be busy while being rude, even though they were standing around talking prior to and for a short time after we entered the store.

Fantastic experience: Loads of good deals on used Xbox games. Yay!

Negative experience: I was attempting to drop off a return for an item I purchased from the website and was met with long sighs, eyerolls and made to feel like a bother by the employee. He was extremely rude and unhelpful and couldn't even tell me where the next closest store is. I decided I would rather pay the extra to have it shipped back via FedEx than deal with his piss poor attitude.

Negative experience: I ordered a used white ps4 pro online from Gamestop. It did not work, the only Gamestop at the time to exchange that had ps4 pros was in Airway Heights. They had a refurbished black pro model. The white pro cost me over 30 dollars more than the black model. However, doing his best, on the phone getting help on how to do the trade on the register, the man was told to do it as a str8 swap, using the cost of the black model. This cheated me over 30 bucks. I mentioned this to the online source, when I was asked if the problem with the order had been fixed, and they never replied back. One would think I would get the difference in cost back. I'm not donating to Gamestop or anything. It has been a while, but since no one got in touch with me, I thought a warning for others was needed. Don't order from Gamestop, it could cost you more than what you end up with.

Negative experience: After working with GameStop on a replacement of headset they have dragged their feet blaming FedX for their lack of sending an item. They said there was no shipping address still waiting for item. 21 days later

Negative experience: This is the third time I’ve been to this location in the past few weeks and there’s a new guy that’s seems to be extremely stressed out when asked any questions. He stated multiple times that he hasn’t had the proper training to run the store by himself. I don’t believe it’s entirely his fault but it’s annoying when you have basic questions about what games are coming out and he doesn’t know how to help you. I witnessed multiple other customers turn around and leave when he stated he doesn’t know how to do something and that he’s overwhelmed.. please train your employees!

Negative experience: Yet another per-ordered game that didn’t show up on release day. No call that the shipment didn’t arrive or anything. Show up excited to pick my game only to be told they don’t have them. Makes sense why they stopped doing pre-release parties.

Fantastic experience: Great for buying video games, consoles, and accessories for your gaming needs

Negative experience: The store says they open at 10 am online, the store hours posted on their door says the open at 10am also…. They employee didn’t show up until 10:01am and walked in, locked the door back up and still hasn’t opened the store. It’s 10:17am now and the store is still closed. I called the store a few times and knocked on the door but no answer to either. I’m here to get a gift for someone’s birthday and i planned it to where I’d have enough time to make it to the party. I’m still waiting….. this is not okay.

Negative experience: I preface by saying I get the idea of pushing product in your store,,,,,, But I came in looking for a base/dock for the family Nintendo Switch. The staff acknowledged my family and I upon entry and they were helping one other customer. We waited and wandered the store until it was our turn and then explained what I needed. To which they very sternly claimed what I needed didn’t exist. I mentioned that they have them online both for their own website and many other online stores I.e. Amazon. They told me they were all fake and I was out of luck. Well this bothered me because it was as if because I wasn’t buying from them there were no other options. Everytime I have come into this store it is always subpar service making my visits far and few between. By the way the first base I ordered on Amazon works great and has zero issues

Fantastic experience: Fantastic customer service, Staff is friendly and helpful. Especially Jason

Negative experience: Called 4 times today and no answer and went there and the sign is up saying they'll be back in 15 minutes which is always up this place is a joke

Negative experience: This is not the store it once was. Woefully understaffed, and out of stock.

Negative experience: Attempted to go to this store 3 times this past week, every single time they were closed during normal posted business hours with either a sign up just saying they were out or absolutely no notice, the store was just closed. Don’t try going here unless you like wasting your time

Negative experience: Use to be very happy with game stop. This year has been awful, customer service lies admits to lying to get you to renew pro membership then taking away pro point after assuring me if I renewed the points wouldn’t expire. Two days later points expired. Will never return to a GameStop and with this business model they are for sure going to lose tons of customers

Negative experience: Terrible customer service always ...it's so odd how entitled those 40 year old guys that work at game stop are

Positive experience: Amazing customer service all around!

Negative experience: Employee didn't greet or acknowledge I or other people were in the store.

Positive experience: Always a good atmosphere and decent stock :) they are always friendly and knowledgeable.

Negative experience: I've always went to Gamestop for games and consoles never again after my experience today at GameStop on Sullivan the staff were very rude the manager especially thanks guys

Fantastic experience: An undeniably good time for those who don't know what they want in their video game lives.

Fantastic experience: I like game stop great place for all gaming Accessories

Fantastic experience: This store was very well organized and has a lot of cool items!

Negative experience: They never have what I order..sad

Fantastic experience: Cool game consoles and controllers. Neat new games and gadgets, They will buy old games and Xbox playstation etc but low value really though it's something

Negative experience: I normally do not go to this gamestop. But because they were the only store that currently held the item I wanted I went 2 for 2 different items. I will never ever go back to this gamestop. They have the absolute worst customer service and just plain respect out of all the gamestops I've been to in spokane. The same worker checked me out both times and he was so quick to tell me I couldn't return something I bought a week ago and paid the extra for the warranty. Once he decided to look down at the product and see for himself I just bought it, he said "I guess your eligible"... seriously?! Tried making me feel like it was my lucky day or something. Twice I have been treated like I should be thankful to be shopping at this gamestop! I know that sounds ridiculous but that is really how they treat you there. No smiles on their faces or anything. Terrible! Make the drive to 29th or to shadle Park, they are happy to have your business and are always helpful.

Fantastic experience: Great place staff is always nice and helpful

Negative experience: This is the forth time I have came here and not have much in stock, if you don't have it then stop saying you don over the phone.

Positive experience: I wish they had better trade in credit.

Fantastic experience: Great staff, super helpful.

Fantastic experience: The people at GameStop are always in the know about what's new and what's popular and if you have an issue or a question most of the time they can answer it I would recommend the location at Spokane Valley

Negative experience: Will never go there again. Will give nothing but bad reviews for them forever now. Screwed my son over unbelievable bad. Worthless. Disrespectful. Lying. Money hungry a$$es. 3 rd time nothing has changed. Go there at your own risk.

Fantastic experience: Always treat us great and very welcoming!

Fantastic experience: Great store! Haven't been in for a few till just recently, still greeted with a smile and great attitude! Hopefully they get hotwheels soon though

Positive experience: Not a terrible place but this is more so to complain about the website. I order something off of the GameStop website which originally was planned to take about 3-6 days to arrive. There was an option to pay 10 extra dollars to have it be delivered earlier. Turns out it made no difference and I’m waiting longer. I have no issue waiting but when you give the option to pay so it can arrive earlier then honor that. And if your offer for it to arrive earlier isn’t realistic then don’t offer it in the first place.

Positive experience: I have a xbox 360 and I like it. Pre pandemic I used to go in often to a pretty large wall full of games for the 360.....I went in yesterday, 1st time since b4 covid, and there is literally 1 single shelf wth about 25-30 games on it for the 360 now! Still a great store just not for xbox 360 games I guess! I recommend GameStop for most of your gaming needs.

Fantastic experience: Great times good games and great service.

Fantastic experience: Awesome store with tons of merchandise to browse through, staff is always helpful and kind, they did an amazing job of fixing my ps4 as well.

Fantastic experience: I always have a good experience here! But tonight was especially awesome!! Jasha helped me with all my questions. He was very knowledgeable about everything in store!! Thank you!

Positive experience: Kids like this store. They can purchase PS4 cards.

Fantastic experience: Very friendly staff and they make buying games easy! Totally for my son's birthday present today! He's gonna be so shocked!!! Thank you for a wonderful customer experience, as always!!

Positive experience: Way better than post falls location go here

Negative experience: Had to change my review to a 1 star. This GameStop orders you to wear a mask even if you have a medical condition that prevents you from doing so. Been shopping here for years but will now take my business elsewhere.

Negative experience: About two weeks ago i was told by one of the gamestop employees that they were gonna have a bundle of new ps consoles for black friday and that they were opening at 7 am so get there to have a chance at getting one. I was excited that i would atleast have a chance at finally getting a ps5. Got there on blk fri. And got in at 7am. First thing i went up and Asked for a ps5 console. The kid there looked at me and non-schlanghntly told me that they had sold them all the the day before. On Thanksgiving... when nothing was even open on Thanksgiving. Not even superamrkets.. all the consoles they were supposedly selling for blk fri. Was sold the day before on a day when they shouldnt have even been open. Needless to say i was p.o'd, thanks for nothing gamestop.

Fantastic experience: Only place in town that had what I needed. And the gals working were very knowledgeable on what I was buying, so they could answer any questions I had.

Fantastic experience: This location is an anomaly as it has helpful staff and is clean and well stocked. This is something not all Gamestops have as most have annoying pushy sales they try to shove at you. Most don't even ask and add promotional junk to your purchases. This location is a good one.

Fantastic experience: A nice selection and helpful staff make it easy to recommend. I purchased a pre owned NBA 2K21 for PS4 and from the looks of it I could have mistaken it for brand new, keep up the good work.

Fantastic experience: Went in with my 7yo daughter she made that fella show her 50 things and he was awesome the whole time!!

Fantastic experience: Great customer service, clean store. We were able to find what we were looking for pretty easily

Positive experience: Kind of a small place, but they pack a lot of nerd-accessories and gaming stuff. Employees are usually friendly.

Fantastic experience: The employees at this gamestop are the reason i keep shopping at gamestop. Seriously they are best.

Positive experience: I said this before but they have a good membership that gives good Discount, they always have the games that I want or they will order them for me

Positive experience: Fair prices. Knowledgable and friendly staff

Positive experience: I like their membership, it's a good deal I get most of my games there.

Positive experience: Great service. Almost have everything

Positive experience: Really nice to talk to, but they didn't have xbox one accessories that I was looking for. 4 stars only because I didn't go in the store, but the customer service on the phone was awesome.

Fantastic experience: Great customer service and friendly staff.

Fantastic experience: This is my son's HAPPY place, every time we come in the staff is very kind and helpful. There is dividers at the checkout counter, be mask ready. Everything is properly put together due to state regulations because of the risk of COVID-19. This is a place where children touch everything, so they have a helpful hand sanitizer dispenser. Which is nice as well as convenient, because I have a little one that does touch everything. It's a cool little store, I give it 5 stars because they have brand new games, & used games. It fits every budget, quick stop shop to make the kid happy!

Positive experience: This is only GameStop I've been to that has used games on the shelf but when you go to buy it, they only have new ones in stock. They shouldn't put used ones on the shelf unless they actually have them in stock to sell. False advertising.

Fantastic experience: Thank you for your help Brianna!! It’s good to know that you guys take time to help your customers.. You did a great job helping me. You were also very knowledgeable. I hope your boss sees this and gives credit where credit is due. Thank you again. You helped us a lot.

Fantastic experience: Great store! 5 stars

Negative experience: Simply called and asked if they carried something specific for N64 and the guy scoffed at me and said that they hadn't carried Nintendo items for the last 25 years. Then when I asked "25 years?" He preceded to assure me he was only mocking me, and had no knowledge of how long it had actually been, but that they certainly did not carry Nintendo. Thanks for the heads up, dude.

Negative experience: I have never in my life been yelled at over the phone before by a sales rep. Horrible customer service.

Negative experience: I have no idea what is going on at this store, I went to check up on my application last night was asked to be put on hold, well 5mins rolls by and so I said screw it I'll call back tomorrow because maybe their busy. Ended up calling back and admittedly throwen back into "can you please hold" for another 5mins... I really just wanted to find out about my application...

Negative experience: Went in to preorder a game, was told it was too late to preorder since it came out the next day (which was fine) and to come in then to buy it. What they failed to mention was that there would be no copies for sale since all of the copies they were getting had already been preordered. I don’t know why they lied, but I’m certainly not spending my money there again.

Fantastic experience: What an amazing store! The staff here are always somlleasent and very helpful!

Fantastic experience: I had a broken controller and they said it would’ve taken 1-2 weeks to get a new one and it came in less then 24 hours!

Fantastic experience: Great Staff, Organized. Let me just say I went here on Black Friday and probably only three employees were working, they handled it amazing. They had that line moving.

Fantastic experience: Great spot with good business always with you and your visiting you'll find out for yourself, they have much information on ALL NEW CUSTOMERS NEEDS- LIKE GAMES AND UPDATES and having used and new games you'll definitely benefit and be able to probably find WHATEVERS it is that you be looking for!

Fantastic experience: You have a video game system...tjis is the place to go. Lots to choose from. They are very knowledgeable about gaming, new releases and good deals.

Fantastic experience: Always amazing especially when Katie is there to help(usually save the day)

Fantastic experience: They always have what I am looking for, for great prices, too!

Positive experience: This place is new and not finished so give it a chance to get where it wants to be. The owner is trying with very little staff, but he's got the heart and soul of his place to be great. He knows his stuff about his stuff and he makes his customers feel good about their own childhood (and current) good memories of fun.

Negative experience: If only there was a .5 star button. I bought a PS4 game from here 3 days ago. I live in the mountains so I don't come to town often, but I drove all the way into town so that I could get a refund for this game. I brought in the game in perfect condition with all of its packaging with my receipt and she proceeded to tell me that "their 7 day return policy only applies to used games" and because "their promotion ended yesterday" there was nothing she could do except give me $23 in store credit. The game cost $59.99. She didn't offer to help me or explain anything else in any way. Just said sorry and went on to helping someone else. No wonder this company is going out of business.

Negative experience: The prices are still sky high for things, but staff is always kind, and willing to work with customers.

Fantastic experience: I always find something here

Positive experience: I wanted a used Xbox one that works I have gone back 4 times an been through 2 different Xboxes about to be 3rd one now none of the Xboxes worked ! First one the HDMI port was messed up the second one won't read disks just wanted to play some games valley and shadle store is where I got the Xboxes from now we gotta go to another location to pick up another Xbox in hopes this one works actually!

Positive experience: Lots off games and knowlegable staff

Fantastic experience: Great place. Very knowledgeable and friendly staff