GameStop

Fantastic experience: First time their. It was a nice experience

Positive experience: Busy for the holidays.

Positive experience: Alot of things very busy friendly prices are a bit high but expected at the mall

Negative experience: I'm not really sure what to say when you take in games to get paid.Ohh my god .29 cents you guys are making money gamestop, you really need to look at how much money you're putting out without everything I turned in.You really even wouldn't be able to get one game.Maybe you should reevaluate that as being more fair instead of a greedy corporation.Unfortunately, this will probably lead to the store closing.There is amazon in other places that are substantially cheaper.Maybe if you look that you be more fair with what you're getting in as far as trade.Instead a lot more business

Positive experience: Not too bad.. they have decent clearance prices..always worth visiting just bc we like collectibles

Negative experience: Just had a bad experience today. I traded a Nintendo switch and my games today and I traded games here before to I think is one of the managers name a guy with a beard name Caleb. He knows me cause my mom signed up for a pro account long time ago. Name Doris if you are reading this Caleb. Anyway, today I had a bad experience with a lady with blonde hair up front name Victoria. Anyway, I was trading in a switch and some games and I gave her my number and since it’s my mom account but my number which my moms name is Doris, she couldn’t do it since my name isn’t Doris. Thankfully I had my name there so she was able to do it. Whenever I trade my other games with Caleb, he treats me nice and he knows me a lot and he does it good. And that he doesn’t have any problems with me. Victoria had a little bit of an attitude with me while trading my switch and my games. After I got my cash money from the trading, I preordered Wwe 2k25 for the ps5 a couple of weeks ago and I ask her if I could get or if I need to bring my mom (Doris) with me. She said oh if you paid it in full you need to bring her or we won’t give you the game. I was just a little bit angry about what she said.

Negative experience: Never buy instore to send to your address. Sent to the wrong place. They gave me the run around all of December. had to buy the game twice second time after Christmas. Today after a month of it being returned and getting the run around and them messing up Christmas i get a check in 3 to 5 business days. Let's see if it comes to the right address or if i have to wait another month to get a refund on my refund.

Fantastic experience: Great employees and games and supplies at this GameStop

Positive experience: The employees were very nice and the air conditioning is amazing lol

Positive experience: Nice 0lace

Negative experience: Not enough staff. Finally walked out. Now internet shows open 10am?? 10:45 still not open

Fantastic experience: ️GAME STOP The ONLY GAMEX I PLAY are ViiDDDeO GAMEX and Monopoly Twister would be fun ‍♀️️ME TOO MarTiin!

Fantastic experience: The staff here is great and ensures you know the deals of the day. Very friendly and easy to talk to.

Negative experience: Bad experience, I came in to get a switch for my son and these guys are so hooked up on updating they lie. Why tell me I get a membership for free when in fact it’s coming out of one of my discounts? It’s not free… and on top of that you tried to sign me up for the premium membership and not the actual free membership. The total price was 393.09 for the switch and one game that was discounted because $25 for buying anything above $250 and also buying that particular switch so $50 in total I should have been discounted. The math wasn’t matching and I got a strange vibe fore the guy with glasses and the heavier set chick that was working with him on March 16th, 2024 at 5:20pm. I didn’t like the upscale tactics and lieing and I just didn’t like the overall vibe. This was the straw that broke the camels back and I’m officially done with gamestop

Negative experience: Meh

Negative experience: Horrible customer service. The employees on Saturday Febuary the 3rd turned us away. Saying that they would rather put away games then let us check out. Told us to go to the next register. The other employee didn't even acknowledge us or check us out. He was walking around the store. So we left our items and walked out. The employees are very unprofessional and rude. They are gonna put game exchange out of business.

Fantastic experience: I went in not quite sure what to get for my boyfriend, I am not a gamer and needed guidance buying him some new things such as a headset. Chad helped me and explained everything to me in a way that allowed me to make the best selection. He was outgoing and was extremely patient with me. I ended up deciding to get a controller too because Mr. Chad was an amazing salesman. Super great experience, Chad is a great employee!!!!! Such a polite guy that is educated and clearly is passionate about what he does! Give this man a promotion or raise!!!!!!

Negative experience: Cluttered. Dark. I needed a gift card and it took the person assisting me a minute (a long couple of minutes) to find them. Are all Gamestop stores like this??

Fantastic experience: Your standard gamestop experience you've come to expect.

Fantastic experience: The service here is always good. If I have any issues with my devices or anything theyre always willing to help! If I could give this place 10 stars I would. This is my go to GameStop!! Update: Had controller issues and Chad help us so much. Still our go to GameStop. Won't go to any other ones around here just because of how polite they are and their willingness to help and fix whatever issue you have.

Positive experience: Your normal gamestop with sales and deals happening daily.

Fantastic experience: The staff is very friendly. There are sales always going on. Trade in any consoles or games classic or new

Fantastic experience: Knowledgeable and friendly staff. Great selection of games and pre-orders.

Fantastic experience: Chad made my daughter very happy on Obsidian Flames release day. She is only 3 and collects all Nintendo products, mostly Pokémon. Teaching her kindness and respect is a big must for me, especially in a community meant for connecting with others. Thank you. Sincerely -C.EL (Professor Sky)

Fantastic experience: My kids love the Super Mario large hats.

Fantastic experience: Located in the Killeen Mall. Staff knowledgeable and great customer service. Also air conditioning works well in this store with the heat outside!

Fantastic experience: Just want to say thankyou so much to the gentleman named Chad!! i have never been so happy with customer service ever in my life before. He seemed genuine answering all of my questions regarding xboxs headsets, different brands, and their quality. He gave me honest feedback and i respect that. I hope he gets the praise he deserves!!

Positive experience: Has some gaming stuff

Negative experience: We walked by but did not go in

Fantastic experience: Great customer service

Fantastic experience: Great store because of the employees! I have been in there a few times and they are always fun and seem happy with their job.

Positive experience: Nice

Fantastic experience: Friendly Workers

Fantastic experience: Good staff, managent always have good people in the cove store

Fantastic experience: It's alright but never have what you want

Fantastic experience: Expensive but fun to look around

Fantastic experience: Great for games, new and used. Also carry pokemon things, I got a ceramic bowl w Pikachu on it and it came w chop sticks

Fantastic experience: Very nice people work here always. Very helpful and respectful. Never disappointed

Fantastic experience: Decent selection. Staff can be alot better with the customers

Positive experience: Better selection online.

Fantastic experience: It's good

Fantastic experience: Great workers that will help your with anything your need as long as it's not packed

Positive experience: Items are always out of stock

Fantastic experience: My son was able to get the new Xbox series, manager was great about not giving out information.

Negative experience: Condescending and unhelpful staff, go to one of the ones by HEB if you want to be treated like an actual human being.

Fantastic experience: Love this store

Negative experience: Out of everything

Fantastic experience: I went in here looking for a gift card or something like yoda . they had the perfect yoda figurine and the employees by the front were amazing.

Positive experience: Always get a games here for my kids Ps4

Positive experience: Good place to ter videogames

Negative experience: Bummer

Fantastic experience: Great place to recycle games, game machines and cd movies

Negative experience: Rude employees. Traded in some games and GameStop was advertising a 30% increased trade credit if you traded toward Skyward Sword and some other game. Asked the employee about it and she rudely told me she was a new hire so she didn’t know. Made no attempt to even find out. Then she called her manager and made me speak to him on her personal cell phone to ask about an offer literally being advertised on the TV screen right in front of me. She was just so rude. It’s okay if you don’t know, I understand you’re new, but to snap at me and make no attempt to even try to know or learn what’s going on at your job because you’re too busy flirting with your manager is unacceptable. This experience just reminded me why I started buying most of my games from Best Buy and Amazon, even Walmart employees have better customer service than what I experienced today. Employees Trevor and Paola both need more training and maybe higher-up supervision. It has been a long time since I’ve been treated so rudely at a GameStop. Shame when customers know more about deals and promotions than the employees.

Negative experience: Got kicked out because I didn't have a mask on

Fantastic experience: Great selection, found some great items today

Fantastic experience: Very organized and knowledgeable staff.

Fantastic experience: Good clearance¡

Positive experience: Is OK, small!

Positive experience: They have a wide range of Funko pops and organized game sections with a fun demo set up.

Fantastic experience: Very nice sports bar type restaurant

Positive experience: It's ok wish they had more old DS games

Fantastic experience: We love game stop, one stop game shop for all your gaming needs. Buy here, sell here. And get gaming accessories and collectibles, as well.

Positive experience: It still is a great place to buy games

Fantastic experience: Poggers

Fantastic experience: Great Variety!

Fantastic experience: Love it

Fantastic experience: It was a nice place to visit. I got my 5 years old with me and asked the representative if Xbox will be good for my kid instead of selling his product he advised me to wait and not to buy it now coz my boy is too small for that. Thanks for your honesty...

Fantastic experience: Best place ever to go get games

Positive experience: Seemed a little overboard

Negative experience: High prices all the time and limited selection

Positive experience: They had some of what we wanted.

Fantastic experience: Gun

Fantastic experience: Great experience, I've been shopping at this GamesStop for a few years now, and I've never had any issues with the service or product. 10/10.

Fantastic experience: Always Friendly and Knowledgeable!

Positive experience: It was ight

Fantastic experience: Best gamestop in town.

Fantastic experience: Great all the games I am looking for .

Negative experience: Store is practically empty. Very few accessories for all systems. All GameStops anymore only have new games. With the growing popularity of downloading games, GameStop should stock more retail abled items, like shirts, toys, figures, and other things that nerds like. The poor employee here was nice and new his stuff but just kept repeating to other customers "We don't have any PS5/Xboxes and we don't know when we're getting any" The new GAME-ON store across from this store has cool things and is stocked up on older console goodies.

Fantastic experience: game stop PS4 & Xbox 1 ☝ yay

Fantastic experience: Great service

Fantastic experience: Pretty good selection of games

Fantastic experience: Prices were decent and the staff nice.

Negative experience: As terrible as you've heard it is...just the worst.

Fantastic experience: Pre ordered cyber punk Waiting for it to come in next month

Fantastic experience: Cashier was friendly, made great conversation and was very helpful.

Negative experience: I called at 11:05am just to verify the amount of PS5 they sold this morning. The girls was rude and said that she can't tell me. However every game stop has told me the amount they had for sell. So I told the rude girl the game stop in Copperas Cove has the amount posted on the door. Then she changed her story and said that she won't tell me the amount because they are sold out. Why can't you say anything are YOU holding them. Horrible customer service.

Fantastic experience: Its game stop Need i say more??

Positive experience: I like these guys. Very simple no issues with them. Usually if they don't something in stock they can tell you where one is

Negative experience: Stood in line waited patiently then after person in front of me was done store clerk asks whos next?i thought if there was a line your next but i guess not here Overall wont ever come back

Positive experience: The customer service is nothing fancy but it's what you ask for with today's in modern games. It's easier to just order online and it's even easier to save your money for deals. Pre-order ahead, don't wait. Sometimes you can run into staff that have had a bad day.

Positive experience: Even with the outbreak they still do there best to stay open

Fantastic experience: Our son, who is 21, absolutely loves this place. I'm not a shopper here... But much of my hard earned dollars are spent here! Smiles.

Negative experience: I can’t stand this place or the employees and out of all the years I’ve been spending mine since I was a teenager I have yet to get a free game for those points

Negative experience: Bought a hard drive came home didn't work, went about bought another hard drive, worked for two days lost all my saved data, call of duty , everything , I'm stuck on mw3 on 360 and my head is doing a 720 trying to cope with not being capable enough to afford a s1 or xseries, I havnt played any recent games and I couldn't stream to save my life , I can't even keep my partners internet bill paid, but when low times hits GameStop is the stop I just hate spending $60 on used games I go back probably a week later and get $8 in store credit.....GameStop has to stop, hurry up Amazon and close out more stores so we can all stay inside and work and order and work order out our schedule

Fantastic experience: Very helpful and friendly!!

Fantastic experience: Great customer service.

Positive experience: need more money for games

Fantastic experience: Good place to buy gaming related needs

Fantastic experience: Visit too long ago.

Fantastic experience: "AlwaysGone" Podc@$t 19'/20' till infinity Babe! I like GameStop but their prices are wayyyyyyy to much for used DVD's....the employees are cool