GameStop

Negative experience: Sadly, this store don’t pick up the phone

Negative experience: Unprofessional, they dont take returns. Are you joking? Wonder if these places will go out of business soon...

Negative experience: I shouldn't give them any stars i used to come in here all the time its my home store but now they never answer the phone and the employee didn't want to sell me the ps5 pro he said it wasn't worth it lmao I went to another store and bought one

Negative experience: This is the worst experience with ANY store we have had EVER. McDonald's gives you better service. They made my kids and my husband wait for an hour and a half while they helped other people. Then offered them $20 for a Xbox One after an employee offered full price the night before but the system crashed before he could issue credit. They were told paying customers came first. Tell me how they aren't paying customers when they're also buying stuff?! Either way that is horrible customer service. I wish I could give this store zero stars. Google needs to make that a thing. Better yet negative would be even better. My family, friends and anyone else I talked to I guarantee you will never shadow the door of this place again.

Negative experience: They seriously just tried to sell my mom a 60 dollar game when all she wanted was a dlc add on for my nephew that costs 25 dollars. She told them what she needed and instead of being helpful they tried to take advantage of her because she didn't understand video games and stuff. NEVER GO HERE THEY TAKE ADVANTAGE OF PEOPLES IGNORANCE

Fantastic experience: Went here right before closing and game merchant was still funny and accommodating. So sorry about coming in so late but thank you for helping my fiance get his game

Negative experience: Wish I could give this place 0 stars. We all know gamestop already priced high for items. But now they are even scamming off veteran discounts. Went in to buy TR UPC. Asked for military discount. Arana (64415) told me price was 174, I asked to confirm if the price was with the military discount. She responded and said yes. Paid the 174. Went to my car did not see discount added on to the receipt. Went back inside and Arana said that there is nothing she can do because it is non refundable and just responded have a good day. She knew the price didnt have the discount because she has been selling them all day and I even asked for confirmation before paid to make sure the discount was added. This is why ppl are avoiding gamestop now. Advoid this location and go to the one in the mall. This location will scam you out of discounts.

Negative experience: The gal that was "helping" my son purchase a game didn't say a thing to us. Just blurted out the cost of the game and then handed us the receipt after paying.

Fantastic experience: El trato fue excelente a parte te informan de las ofertas que tienen

Negative experience: Some guy that works there with gloves on made me feel very uncomfortable. He also said I couldn't walk in with my bag.....my hand bag. Did he think I was stealing empty game boxes? Never coming back.

Fantastic experience: Went on a business trip and was shocked that they had the pokemon cards my son has been looking for.

Fantastic experience: Very customer friendly

Fantastic experience: They took the time to explain details about the item I was looking for.

Positive experience: The store was clean and offered a good variety of games and systems. However, the young lady behind the counter was extremely rude and had no people skills what so ever. I will not be going back to this store.

Positive experience: Friendly staff

Fantastic experience: Lots in it’s inventory with great prices and deals.

Fantastic experience: Great selections here

Negative experience: Angela (686996) needs to work on her customer service. Very disappointed in how she manipulated the price in order for me to sign up with rewards. I explained to her I did not want rewards but once I get my receipt I see a $25 charge for pro renewal when I told her I didn’t want it. This is very unprofessional and when I went in to correct it she says there nothing that can be done and referred me to a manager on Tuesday which is a huge inconvenience. Not pleased at all with my experience I hope she gets the proper training.

Positive experience: Great costumer service

Fantastic experience: This gamestop has the friendliest staff ever. Always willing to talk to you about any game and help you. They always make me feel welcomed. I am always going in at least once a week.

Positive experience: Good customer service, friendly.

Fantastic experience: God customer care.

Fantastic experience: The guy that works there named ANT is great needs a raise if he hasn’t already gotten one! He also reminded me about the point system and saved me a lot of money on a new game.

Fantastic experience: Great customer service. I forgot the guys name, but he needs a promotion. Handling 3 customers at once.

Fantastic experience: Awesome, as always with great deals!!!

Fantastic experience: Always friendly staff, usually leave with what I was looking for

Positive experience: People are great and helpful as always, but massive change in hours has really messed with trying to collect pre-orders and doing general shopping for controllers, headsets and games

Positive experience: Very friendly and nice staff. Alot of dvds to look thru if u have nothing better to do. A good selection of hats and misc. wearables.

Negative experience: Completely ridiculous if you try to trade a consult they say that they can give you cash or store credit but then when you ask for the cash they turn around and tell you they're out and reach their limit don't waste your time period they'll send you across the street today gamestop by H EB and they'll tell you the same story and make you go back-and-forth back-and-forth until you say the h*** with it...

Fantastic experience: I've always enjoyed going to this game stop.

Fantastic experience: Very helpful staff especially during the busy holiday season answering all our questions and very friendly

Negative experience: I went yesterday to buy a Nintendo DS game for my autistic son, when I asked what I was looking for, the employee started laughing, you can even run the cameras to see how professional he was with me and my husband. Then after laughing he said that it was limited in stock. I work for retail, this is the main reason I have declined jobs at Killeen. I won't work with people with no manners, and even worse? My last boss was from Killeen area, that she was not even from my city, wanted me to fight her. That's the kind of customer service that goes from that area. Awful totally! You need a better team.

Negative experience: the little girl who works at this GameStop is rude unhelpful and I will never go back to this GameStop again I do not know her name but she's the tiniest person I've ever seen so the little girl that works at this GameStop sucks

Fantastic experience: This location can be found as soon as you enter cove coming from killeen. To be stated I hate the spacing in all parking lots and this lot isn't any different. There never is enough room to open your car door without have to be wary of hitting the car next to me. There was half off all clearance items. That got me to look around the whole store. I haven't been in a game stop in years and found that there had been some more pop culture additions. Such as clothing toys and plushes. I found a few of the transformers I had been looking for. At a discount price at that. I was also convinced into joining their rewards program for $15. I got $10 back qnd a $5 gift certificate to spend the next day. Wasn't too interested but did anyway and I get a $5coupon at no cost every month. So, overall great visit and I have been back. Worth it to me.

Fantastic experience: Excellent Customer Service

Negative experience: Horrible horrible experience

Fantastic experience: Been going to this GameStop for years. They are always helpful and definitely recommend this GameStop than any other one!

Positive experience: Answered my question

Fantastic experience: Allways helpfull people they call me when my pre orders are ready

Fantastic experience: Great store with friendly service. Inventory was a little low but that expected with the pandemic. My daughter was happy with her little haul of items.

Positive experience: Very helpful and knowledgeable

Fantastic experience: My son shops there.

Fantastic experience: The staff was extremely polite

Fantastic experience: GameStop power to the players

Positive experience: Had the game I was looking for at a fair price.

Fantastic experience: Every time we go into this shop we get great and consistent service. They always have what we’re looking for or something comparable. We have 4 grand children we shop for locally and it’s one of our favorite stores. Always a crowd pleaser!

Fantastic experience: Got what I needed and the employee that helped me was very helpful.

Fantastic experience: Great employees, very helpful. Very clean store.

Fantastic experience: Helpful employees that even gave my sister a mask because hers had broken

Fantastic experience: Employees are really friendly and give great advice

Positive experience: Nice employees, but bad parking

Positive experience: Very helpful staff

Fantastic experience: Always a pleasure in a Gamestop.

Fantastic experience: They're friendly, personable, and just downright entertaining and helpful. I would actually go up there to just hang out if I have the time.

Fantastic experience: The staff is excellent and I like to talk to the staff about any and everything. If this gamestop closes I'm never going into a gamestop ever again.

Negative experience: It is exactly what you've heard GameStop is.

Fantastic experience: Knowledgable employees and helpful

Negative experience: Their employee lied to me on the phone, only for me to show up and find out when I got there. As a result, I got stuck with about a 60-dollar bill I shouldn't have had to pay. Their employees are dishonest and unhelpful -- as is their customer service. I was ready to spend TONS of money with Gamestop, getting into gaming recently, and immediately resolved to never spend another penny with this company specifically because of the garbage service at this location and on the phone. I would give zero stars if I could.

Positive experience: Good Customer Service

Negative experience: Dont have anything to say.. Yep gamestop needs to stop it...

Negative experience: I Reserved a game and I went to go pick it up, usually I order on amazon but I want to support GameStop anyways so I was with the cashier he noticed my rewards program was expired I told him it’s fine I don’t want to renew I’m just here to pick up my game And go since I’m in a rush, and then he goes on by saying “do you not like saving money?” and I told him I really don’t want to, and then he goes “you can get more discount if you do.“ Now I know it’s there job to do so but I understand why people order online instead of the store at game stop they constantly push you to buy/renew their items when you already have declined, (“Wasting time having to tell them I don’t want it” ) I love game stop always had but there too pushy and they need to change that it makes me not want to shop there.

Positive experience: Bright, friendly, knowledgeable staff

Fantastic experience: Staff could be a lil more friendly though.

Fantastic experience: A very good place to both sell and buy, a 40% reduction for selling, but still great on store credit.

Fantastic experience: I never have a problem at this store for some reason...always have what I'm looking for.. Thanks

Positive experience: Great place.

Positive experience: i had a ok experience here

Positive experience: Friendly people will go there again.

Fantastic experience: Found the MTG cards I was looking for!

Fantastic experience: Best game stop in killeen wish the ditrobution center would send more chases funko pops for pre orders though

Fantastic experience: Friendly staff and was knowledgeable in what I was looking for. Borderlands 3 gear ofcourse.

Fantastic experience: Great selection of games and very knowledgeable staff. Very gamer friendly

Fantastic experience: These people be on point!

Fantastic experience: It was great and the staff is amazing and very nice

Fantastic experience: Another Great Gamestop Location Great Service And Knowledgeable Workers

Fantastic experience: I love this store. That have a great selection of games and collectibles. The manager is awesome! Very knowledgeable and helpful! My favorite GameStop store in Killeen

Fantastic experience: Awesome experience the employees are so helpful and enthusiastic

Fantastic experience: Found everything I was looking for and very friendly service

Fantastic experience: The staff and the owner were so extremely attentive, understanding, and helpful that I may never go to another GameStop store. Not only did they work hard to resolve my issue but they also helped in outfitting me with the gear that I needed on the budget that I had.

Fantastic experience: Find the games, systems, and other needs Im looking for.

Fantastic experience: Always have what I'm looking for, e cept this once. Fortunately, i got something else!

Fantastic experience: Lindsey is amazing!

Positive experience: Nice selection of games!

Fantastic experience: Great service, Staff is very helpful

Fantastic experience: Staff knew what they were talking about and very helpful

Positive experience: Small mistakes done but they were all always very professional and nice, well knowledged. Mistake was they said they had no Xbox 360's in stock but we asked someone else at check out and turns out they did. Thank you all for being patient with those with babies too.

Fantastic experience: The store was clean, neat and well organized, the employees were very friendly and very helpful. I am from out of town, but if I lived here this store would become my usual place.

Positive experience: Staff was very helpful

Fantastic experience: Nice helpful employees, they where not the hoovering kind.

Positive experience: The staff extremely knowledgeable # good place

Fantastic experience: Great customer service

Fantastic experience: Super friendly!! Always help you figure out what you need and answers your questions.

Fantastic experience: They had an amazing black Friday sale

Positive experience: Middle aged guy with the beard was really cool and helpful but the guy with the clip in man-bun was a doosh. He gave me sass and that breaks rule #7!

Positive experience: Will inform Staffing good service

Negative experience: For buying games from the store GameStop is good. I do not recommend GameStop for any hardware and I do not have anything good to say about GameStop customer service or customer relations. I ordered a Item from them at the store who say that I should have it in 5 days. To find out that GameStop does not stock it and furthmore it is no longer available. So I asked for my money back and got run around by customer service and ended up with a gift card in my email after a week. Sad.

Fantastic experience: Best place in the world

Fantastic experience: Awesome staff!

Fantastic experience: Great customer service, really nice lady that works there :)

Fantastic experience: Thank you employees, very nice