Disc Replay of Rockford

Fantastic experience: I've gone to this store alot over the years. Always have a good experience. I went there today looking for funko pop figures. Found a couple that I wanted. While checking out i mentioned it to Allie who took care of my order while checking out, and she said they would look for more figures and try to find them for me. So big shout out to Allie for helping me today. I always have a great experience when I go to this store. I would recommend it to everyone.

Fantastic experience: Went do disk replay to get some 3ds games and I was helped by Edwin he was extremely helpful and even found me some of the games I was looking for

Fantastic experience: Great place to go if you're looking for reduced prices on new and used goods anywhere from NES to Ps5 as well as records, movies, cds, and collectibles 10/10 recommend

Fantastic experience: Came in and Joe helped me out big time! Great service. Experienced and informative. Will return.

Fantastic experience: First time at this Store. The staff was more than friendly and very helpful. Unfortunately, I noticed that some items didn’t have the prices well labeled, almost like they wanted to keep it hidden. Maybe because they were afraid to show the price. That being said, I didn’t enjoy my experience. And since I am driving right now from Rockford to Davenport, Iowa, the young lady was more helpful to give me the address to the Other store location there. I will be more than happy to go and stop and see what’s available.

Negative experience: The prices here are genuinely insane. I understand there had to be a mark up but this is straight up robbery.

Positive experience: Gave a good price for my funkos/aew figures but neglected to tell me key information on what they actively buy and dont till after the fact, also the process is kinda tedious and dumb unless you live in rockford, therefore the 3 stars otherwise it's a good store with a wide variety

Fantastic experience: Great place for video games,movies,and some toys too. They even have some retro consoles and games on occasion.

Fantastic experience: shoutout to Valerie for the great customer service

Fantastic experience: Edwin was great getting me the game I wanted and returning previous game I had purchased. I would give him a 10!

Fantastic experience: This store is probably one of the only stores I enjoy going to. No pushy salesmen just awesome crews that love to game. Valerie was very helpful today, ai asked questions, she didn't hesitate to answer honestly and I walked out with exactly what I wanted. Thank you all for being so awesome. Thank you Valerie for taking time to explain gaming systems to the F.O.G.

Fantastic experience: Selling things here really depends on their needs. I sold a brand new fresh box of an apple pencil 2nd Generation for $20 and I saw it on the shelves for nearly $60

Fantastic experience: Took exactly 2 hours to test the Nintendo switch and video game

Fantastic experience: Staff is always very nice and quick to help! Very nice environment with a huge selection!

Fantastic experience: Ashley is apparently amazing based on some reviews I read. Never been there. Right now I'm sitting in the parking lot waiting on my wife at the eye doctor. Almost entered the store. Great job existing in front of me.

Fantastic experience: It's a treasure box every time,I fine so many neat unique fun stuff,I was very happy with my purchase,and the employee,checked out a few items I was wanting to see,and took her time,and from that I ended up buying two more amazing things, because she listened and treated me with respect and ,didn't just rush off,or ignore me,so thank you so much for the blessed treasure.

Fantastic experience: I have been here before but first time with something to sell. Ashley immediately welcomed me and was extremely friendly. She explained everything in detail. Great selection of merchandise for purchase as well. Highly recommend this place! I’ll definitely be back.

Positive experience: When selling stuff don’t leave it there the staff lied to me and told me a button was broken and try to low ball me

Fantastic experience: Always a great time stopping in Disc Replay whether im looking for games or broken consoles im looking to fix and add to my collection. The staff are always polite and helpful.

Fantastic experience: My favorite store in all of Rockford.. I go here maybe once a week. Always have some kind of deal for the week/month!

Fantastic experience: The staff is helpful and knows their stuff. Selection of stuff is amazing. Prices are fair.

Fantastic experience: Naoh should be running the store with how awesome he was. Hailey too. 10/10 Best disc replay by far.

Fantastic experience: Traded in Xbox One they were very helpful and told me about their promotion if you but 5 games get one free.

Fantastic experience: My kids and I LOVE this store!

Fantastic experience: They were really nice they didn't have everything stopped but I'm fine with that

Fantastic experience: Words can't describe how much I love Disc Replay. I highly recommend D.R if you're a movie collector, or a retro video game lover. I've gotten many games, movies, and video game consoles from there, and never any issues.

Positive experience: Not a bad spot for refurbished gaming items. A tad pricey but still less expensive than retail/new. Staff seems overwhelmed by questions and customers can be rude; cutting in line, foul language ect.

Positive experience: This was a nostalgic trip down memory lane for me. Incredible selection of everything you enjoyed from your childhood.

Negative experience: Lady was very rude . Wanted to talk about my “tone” .

Fantastic experience: Friendly and polite, helpful staff. When a mistake was made, Edwin was apologetic and fixed the problem immediately. Great experience.

Fantastic experience: Great media selection, especially if you love anime. There's always something here for all of my kids.

Fantastic experience: Disc Replay is a cool shop with a variety of physical media from retro games to Vinyl. I took some games there and received a very fair offer. Very eclectic selection and what looked like pretty fair prices to me. Savannah was great!

Fantastic experience: Quick and easy checkout. Found exactly what I needed.

Fantastic experience: I had sam, she was very nice over the phone and helped me do out what I needed overall great experience

Fantastic experience: Disc Replay is our go-to spot for gaming consoles, video games, DVDs, cards, or collectibles at very reasonable prices. They almost always have what we are looking for, and the staff is consistently helpful and knowledgeable. Noah was especially great—he helped us find the gaming console that fit our needs perfectly by asking questions and giving good advice to help narrow down our choices. Highly recommend!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ 10/10 – Sammie is AMAZING! I stopped by Disc Replay recently, and I have to give a huge shout-out to Sammie, who absolutely made my visit outstanding. From the moment I walked in, Sammie was welcoming, upbeat, and clearly knows their stuff when it comes to games, consoles, collectibles, and everything in between. I had a few questions about some older titles and trade-ins, and Sammie went above and beyond to help—super knowledgeable, patient, and genuinely excited to talk games. You can tell they really care about making sure customers leave happy. Their recommendations were spot-on, and thanks to Sammie, I walked out with exactly what I was looking for. If you’re heading to Disc Replay and want top-tier customer service, ask for Sammie. They make the whole experience fun, easy, and worth the trip every time. Highly recommend!

Fantastic experience: Sam's on Charles had best pizza in town

Fantastic experience: This was one of my best experiences at a shop! I had the pleasure of having Julia help me with buying a steam deck. My boyfriend and I had been searching and researching a bit for MONTHS and (preferably) wanted to find something more locally or in person rather than online. We called, Julia informed us that 2 were in stock, and we ran over. When we got there, Julia helped us explore the options, test the steam deck a little, and answer any questions we had. She was really kind and VERY helpful throughout our visit there, we appreciated everyone’s help. We also were happy to see a bigger place where people can sell or buy games and all— haven’t seen many around like that anymore. Overall, great experience :)

Positive experience: I was not satisfied.Too many off my dvd trade ins denied!

Positive experience: I love the rare finds I see here from time to time. It's become a routine to come here after eating out, but I avoid some of the workers. They openly mock customers as they shop.

Fantastic experience: Ashley is awesome! My daughter got the birthday gift she wanted most. That's all that matters to me. My cousin put me on to this store and it's better than Game Stop for moms on a budget.

Fantastic experience: Noah was very helpful answering our concerns of buying a used ps5. We feel confident in our purchase

Fantastic experience: Hailey was awesome and helped me out. She was very sweet and had awesome customer service

Negative experience: I’ll be honest - you’re better off at GameStop. The GameStop next door actually treats its customers like people. I’m not made to feel like I’m a speck on someone’s shoe, unlike at Disc Replay. Do not sell anything here, because you will be toyed with the entire time. The employees will lie about anything just to say they can’t take what you’re selling, to then turn around and offer you a fraction of what you could get taking a chance elsewhere, and then act like they’re doing you some favor. They will stand around and gossip, make fun of other people, and sometimes even just stand and stare at you and waste your time. Oh, and when you decline their offer, they just toss your items around carelessly when giving them back to you. One of the games we brought in to sell was thrown back into our bag without being put back into its case and buried under heavier items. This place has been around since I was a teen, and it is not the same place I remember. I will not be returning and I will not be recommending this place to anyone.

Fantastic experience: shout out to sammy always a pleasure to do business with and has cool tattoos

Positive experience: Came in and got a PS4 controller I been looking for. Sadly didn't have the Blu Ray I was looking for.

Fantastic experience: Staff is sooooo friendly! Love how homey and community-driven they seem to be. Love that most of their stuff is secondhand, and love the variety of merchandise as well! CDs are my personal fav, but they have records, comics, trading cards, funko pops and other figures, tonnnnssss of cds, and video games for just about every console to have ever existed. Genuinely one of my favourite stores!

Fantastic experience: incredible place for physical media nerds like myself!! CDs are my personal fav, but they have records, comics, funko/action figures, tons of used electronics from laptops to keyboards to dvd players, dvds, tons of consoles and games for consoles, even wii, gamecube, DS, and soooo much more! genuinely one of my favourite stores and i love that they have so much secondhand! everything is in great condition as well!

Fantastic experience: The staff is always so friendly any time I come to shop for movies, games, etc. definitely would recommend buying stuff from here

Fantastic experience: I always have a great time here and the staff is always very nice and helpful.

Negative experience: Called ahead of going to see if they took something the said they did so I drove there. 2.5 hours later yeah 2.5 hours later ( had me wait 2 hours) they had to many.i won't deal with them again.

Fantastic experience: My kids love the Manga collection and I love the game collections. We also had a great experience with Ashley helping at the register.

Fantastic experience: Sammie and other staff were friendly, helpful, and attentive. Store was organized and staff was knowledgable about their stock. Have been buying my games from here for years and will continue doing so :)

Fantastic experience: First time visiting, going in expecting mediocre experience and outcome "i walked away surprised great job y'all at DISC REPLAY" I'll be back....hold up wait go ivy go ivy go!!!!!!!!!

Fantastic experience: Samantha is always a great help! Disc replay continues to have some of the best deals around, and the help I get when I come in with my family is great. Very thankful

Fantastic experience: This has been my go to shop for all my physical media. The staff has been nothing but caring, sweet, and helpful every visit. The manager Josh and Ivy and Valerie amazing people and I always leave the store with a smile. This store is lucky to have such amazing people on board! Don’t listen to bad reviews here. Seems like every time a big baby doesn’t get princess treatment they throw a fit at the grown age and make stuff up to put others down. Bad karma will get them. Keep up the good work, replay team! Love yall and yall store!

Negative experience: Employees are incredibly rude, prices are insanely high, the floors and counters were sticky, and the whole store reeks of body odor. I asked a question because I had never been in the store and you'd have thought I asked the dumbest question ever. Was told I couldn't buy an item behind the counter bc the manager was holding it for himself. Then was told he made fun of a customer who tried to buy something back earlier (but couldn't because he had purchased it) because the item "went to a better home." So condescending, disrespectful, and unprofessional.

Fantastic experience: Noah and Ashley were so kind to my son and I. We got a bunch of cards for a great price. Thank you!

Fantastic experience: Josh and company were great to work with, sorted through my mess of stuff and offered me fair compensation. Talk to multiple associates over 2 days, and everyone was very pleasant and helpful. Thanks disc reply of Rockford!

Fantastic experience: I went in based on reviews and they did not disappoint it was a more than pleasant interaction thank you all @Disc replay and you as well Samantha ♥️

Positive experience: The bluray movies and video game prices need to be updated. Because some copies of the same are cheaper than others. And the movies need to be resorted because they are not all in alphabetical order. Also i purchased a game from another Disk Replay location and was near this one. So I was hoping to exchange it since I already had it. But sadly I was told I couldn't because they are independently own. So heads up to anyone looking to do this.

Positive experience: Friendly and helpful staff! Stephanie went above and beyond to help my son.

Fantastic experience: Showed up just to sell an old game and left happy and quickly thanks Ashley.

Fantastic experience: Norah was such a joy to chat with! Helped show us some cards we were looking at, helped sign us up for a blu-ray wishlist for a show we were looking for, and checked us out quickly. Norah, keep up the great work!

Negative experience: Rude employees and horrible service. Employees were talking crap and making fun of a customer after a call. Very uncomfortable.

Fantastic experience: Love coming here and every time we see Katie she’s always so sweet and helps us with any information we need!

Fantastic experience: Love the new remodeling. First time being in there since you guys did it. Looks great.

Fantastic experience: Always great service, and good trade-in values, too. Very helpful staff. Norah was pleasant and efficient in helping me today.

Fantastic experience: Ashley was very polite and helpful with her service and was very professional through the whole purchase.

Fantastic experience: Great service, informative, & fair. Plus a huge selection of entertainment ! This is a great place !

Fantastic experience: Was a quick transaction. Friendly manager. Will work with them again if the need arises.

Fantastic experience: Katie did a great job helping me out today! Cards are well priced and always a great deal to be had.

Fantastic experience: Very easy to work with. Quick response, very courageous and helpful. Would definitely recommend to anyone

Negative experience: Don't sell anything here they will rip you off even if you are a regular they only give you a 50% for cash they won't even try to a least do 60% cash on your stuff just sell it your self

Fantastic experience: Did not have exactly what we were looking for in terms of Wii games, but still the best nerd shop you'll find this side of the WI-IL border.

Positive experience: I had initially rated this place a 5 about 2-3 years ago. This place was basically perfect. You'd ask someone where to go for movies, games, and collectibles, and they'd tell you to go to the disc replay of Rockford. I have gone around a large section of cities, many miles in different directions. Even places like Chicago didn't have anything like this. Out of all the disc replays this was the best one. Up until recently. First off, the general vibe of the store. You walk in and you can instantly tell they're trying to come off as a TCG store, but with remnants of its previous incarnation. The far back of the store is the definition of a cemetery, it doesn't appear as if any living soul had ever touched grace in that general direction. Next up the prices, these are relatively fair I'll give them that. There have been times that I genuinely raise an eyebrow at some stuff, but other than the current prices of pokemon stuff, you can usually catch market value items, frequent deals, or even a steal. Now regarding the staff, they are nowhere near as welcoming or attentive as previous employees/management/owners, whichever it may be. Since I noticed the changes I have entered the store multiple times, rarely will I receive a hello, and never have I been asked if I needed any help. Half the store is behind the counter, not necessarily half the things you can buy but it's where the employees are. Exactly the way a TCG shop is, many are familiar with such layouts. So you'd think the employees would be more aware of customers and asking if they need something, or looking if they're interested in buying stuff, especially if they're by the counter itself. I am not one to only buy trading cards, but I do like them. I have been here on numerous occasions trying to buy something behind the counter but no assistance comes. Now can I go ask someone? Yes I can. But why won't I do it? The answer is simple, the employees, of which there are about 5 or 6 of them, are all across the other side of the store by the entrance, it's where the checkout is located at. I understand 2 of them being there, maybe all of them if there are customers who need help, but most of the time I have seen a single person being helped over there maybe two. They seem to be in their own world it almost feels like a high school lunch table. But again if I needed help, why not ask for it? That's not the point, a customer doesn't feel wanted or appreciated without someone asking if they need help. Now while I may be able to ask someone for help others may not. It could be due to timidness or inability to do so. It's something that the average person can get over, especially if you know that's just how the business operates. Unfortunately someone like myself who has been going here before they even moved next to GameStop, doesn't see it that way. Maybe I got spoiled by how the old employees treated their customers. But as someone who has spent hundreds if not thousands of dollars here, I don't see myself buying from here for the time being. This store sells amazing products for all kinds of pop culture enthusiasts, although there's a clear shift of where it's going. It's still worth checking out here and there. But when it comes to customer service I guess it depends on how you view it, or if they're feeling like paying attention. This review may come off as unprofessional or being overly frank, but I would rather voice my true opinion than to serve a water downed version of it. I truly hope that I can be proven wrong in the future and that I can restore the 5 star rating.

Fantastic experience: Really awesome tech place that's always got something I'm interested in. Great prices and great people working there 100 percent ill be there frequently looking at games

Fantastic experience: She was very helpful finding what we wanted. Offered alternatives. Will definitely be backo

Fantastic experience: We are so lucky to have disc replay in Rockford. Mountains of passion go in to this store, stop in if you haven’t already.

Fantastic experience: I recently had a great experience here. The store offered a remarkably friendly environment where I could easily find everything I needed. Even when I mistakenly purchased a duplicate movie, the staff handled the return effortlessly—processing my store credit without any hassle. This kind of customer-first approach truly sets them apart. I appreciate their efficiency and understanding, and I’ll definitely be coming back for future purchases.

Negative experience: Went into disc replay looking for a PS4 cord and accidentally got the wrong one for 7.99. When they gave me the correct one I asked how much it would be they told me 3.99 and when I went to the front counter they asked me for ID to make a return. I asked if I had to give an ID to make a return and they said yes or they couldn't do it. I asked if they store my information or where the store credit would be held. He told me that he used the $8 in-store credit for the cord that I was told would be 3.99. so I short I was overcharged for a cord and ID for no reason you should not have to give ID to make a return and I should have not been charged $8 for a $3 cord. I think people should know that if they ever want to make an exchange you will have to give over your ID.

Fantastic experience: Today I worked with an individual named Josh. He was very polite and helped me write a bit. As I was waiting for my box of stuff to be gone through, I over heard Katie talking to another employee and I liked how she was interacting with them and how she made then feel validated. I love this team ❤️

Fantastic experience: A hidden gem! We got so many amazing pre owned movies for a great price! SO many options of video games, movies, funko pops and more!

Fantastic experience: They have a great staff and a great selection of different things. You will definitely find something here and most likely not walk out empty-handed. @Shannon thanks for the assistance

Fantastic experience: No issues at all and great pay out on selling my retro games

Fantastic experience: They have new stock basically everyday. Staff are helpful too, and care about collecting. Sell back prices suck but thats standard for brick and mortar stores like this

Fantastic experience: Joseph was extremely helpful, he helped me carry out my items for me! Excellent customer service highly recommend!

Fantastic experience: I have no reason not to give them five stars. Always helpful. Fantastic place to look for not only used games but other tech as well such as you use speakers, smart watches, and computers.

Fantastic experience: It took a lot longer then they said to go through trade ins I had and they didn’t have time to go through them all but that wasn’t on the staff at all. They were really busy with other trade ins and they just remodeled the store. The staff was really nice and when there not as busy I’ll definitely bring the rest of my trade ins in. I highly recommend this store.

Fantastic experience: Great selection, prices and they had exactly what I was looking for. Definitely recommend!

Positive experience: I like this place I have been going for years and years and I'm 100% aware that it is a business and they have to make there money to buy man sometimes there trade in value especially for cash can unfortunately be pretty low the guy who I think is the owner is always such a pleasure though and there prices for there items are always within reason would suggest going there but to sell to them eh up to u

Negative experience: I'm a army veteran first off They had me wait 1 hour 30min to look at my switch i was offered a complete different price yesterday then today they low ball me for all my stuff and was oled I had pro controllers you name it 233 cash 302 store credit so the store credit is what you are supposed to pay people thanks for the robbery

Fantastic experience: They just remodeled this place and it looks great! Real clean! They definitely have something for everyone! Rare and hard to find things with good prices!

Fantastic experience: Took items in to sell. Joseph explained they were busy so they would call when done. He called and went over the amounts of what they would buy. Went and picked up what was not bought and the money on what was bought. Joseph has great customer service.

Fantastic experience: Elijah was very prompt and polite. Usually have a good experience here but how quick and kind everyone was made my day.

Fantastic experience: Great store, prices reasonable, nice staff, and rotating stock since it's a secondhand store. The only negative I've ever experienced is their system is supposed to notify me when a certain game comes in, and I've had multiple times when I browse and see the game but I was never notified and it was shelved for sale. Much better place to shop than the big chain next door.

Fantastic experience: i go to disc replay for all of my retro games. absolutely love it there. the employees are helpful, knowledgeable, and absolutely amazing. always a great experience!

Fantastic experience: Best. Retro. Game. Shop. In. ROCKFORD. This store is great and has probably the best and nicest employees! Everything I got from this store worked Very well!

Fantastic experience: Ivy was very friendly and she did a great job checking all of my discs thoroughly. I couldn’t have asked for a better check out experience, give her a bonus!

Fantastic experience: Great prices and friendly staff. There's always different stuff on the shelves every time I stop in. If you want retro games, consoles, dvds, etc.. this is the place.