GameStop

Negative experience: The reason I'm giving this two stars is because it's the only GameStop left in Little Rock, customer service is really terrible I've had some people who work up there be extremely rude I'm trying to help my friend find a game that he's been wanting and when I asked if they had this game you want to know what they did they just said we don't have it they didn't go on to the computer that didn't check their system they didn't do anything this GameStop is terrible it is by far one of the worst GameStops I've ever been at!!!!!!!!

Fantastic experience: Great customer care

Fantastic experience: Easy,drop off for PSA grading.

Fantastic experience: Love it

Fantastic experience: Cheers to Justin Not my local GameStop. Received my retro order from GameStop.com the other day. I tested it out on my PlayStation when I got home from work. The game never even got through to the Start screen. I went online and started the claim. We were driving to LR today for a Dr appointment, so stopped by to get a refund. I pulled up my email and had my package slip in the fade with the game. He did not act panicked whatsoever by having to handle this website return, which is something out of the ordinary. He called customer service and got the credentials to fully process the return. I had the credit back turned into in-store credit and bought a game I found, which I was not expecting on buying anything at all or even finding that game at such a great price and similar to how much I bought the other game at.

Negative experience: I'm starting to see why all of these are shutting down. Drove 40 minutes from Jacksonville for a trade in, and Jeremiah refused to even look at it because its retro. I have the values pulled up from their website. It's an item they do buy, and the terms say present this value to any GameStop location to continue the trade in. Jeremiah refused to call the manager, and called a disconnected line instead, then claimed the manager wasn't answering. I heard the disconnected line tone though. I feel this was a racial issue, as he was friendly to the African American ahead of me in line, while making as little conversation as he could with me while attempting to turn me away.

Negative experience: Trash.... so I wait in line all night for a release and the sign on the door says pro members can buy 2 of each item. Not only were they short on items listed but after waiting all that time they tell me I can pick 1 item out of everything. This is false advertisement 1000%. Time to cancel my pro membership

Fantastic experience: Plenty of cheap older consoles. Love how crammed it is with retro things. Don't change lol

Fantastic experience: This is a good store, stop by and see for yourself!

Fantastic experience: Young man was very patient and helpful. Hot Springs location closed so it was great to find this store so close to Malvern.

Fantastic experience: Decided to have a game night with my kiddos and found plenty of options here for a decent price.

Fantastic experience: Tristen was very nice & helpful

Negative experience: Bought a PS5 online and they canceled my order saying my card wasn’t valid NEVER going to GS again this will be the 5th time this has happened

Negative experience: Good Employees. Terrible trade value.

Positive experience: Got game

Positive experience: Gamestop locations are unique experiences depending on which one you visit. This particular location is great, all things considered. Their selection and service are superior to others in the area. (Though their game stock is still only a shadow of what is was in the past) That said, I know the company is a horrible employer whose corporate higher ups force the associates to reach impossible metrics for Pro memberships, preorders, and game insurance (the latter being a total waste of money) lest they be terminated. As a customer, this is annoying because the annual membership has inexplicably risen in price by $10 and really doesn't deliver much value, so having to hear the spiel from GS associates during every transaction gets tiresome. I don't want to hear it, and I know they hate doing it. With physical media dying, Gamestop's business model is having to rapidly shift to the collectibles market, and now they are beginning to stock retro games in stores, which I appreciate. That said, Gamestop is a dead company walking. Its corporate executives are in the process of driving it into the ground while executing a massive cash grab on their way out. I would be shocked if the company was even still in business in 5 years. Gamestop is still worth visiting, and deals can still be had, and, as I said, this location is the best in the area.

Negative experience: Stores are not fully stocked or, for that matter, stocked period. Prices are about the same as Walmart. The employees are nice but it's not the value savings place any moŕe

Fantastic experience: Great place for all gamers!

Fantastic experience: It was wonderful, the cashier was very nice but he needed a little part time help.

Negative experience: Ok

Fantastic experience: Great service

Negative experience: I just bought a Xbox one and it was broken my fault not getting the insurance don’t have that extra money cost me 306 dollars and out of it don’t buy a system from them unless it brand new

Fantastic experience: I took my granbaby to buy Spiderman

Fantastic experience: They are you best if you are in the area go to this one it has the best selections of games I have ever seen

Fantastic experience: I been going to them for years they are not rude , nicest people I've ever met they serve all customers no matter what skin color you are , if they are rude i will give you a hint as to why , rude customers with condescending attitudes, the relentless phone calls while their helping other people. An I can witness how many times people try to play the race card when they bring in old or new games some customers refuse to read the policies they have. but refuse to read not only that but most of the customers bring in hot or broken items annoyed they are legally allowed to refuse you service if you are rude and trashy towards them. An no. They don't steal or is too expensive most are broke who don't know their budget. I've trade in games and get at least. 80 cash or more in store credit which in luck I got my new console, their human an get stressed just like everyone else so those giving negative feedback and reviews maybe you should learn to be nicer to people before you claim their rude to you

Fantastic experience: ☺️

Negative experience: Guy answering the phone was very rude and had an attitude out of this world.

Positive experience: Prices a Lil high but they still have some of the best games and service

Negative experience: Horrible rip off. Don't try and sell them nothing

Negative experience: West LR store..Rude!! Unprofessional!!! Not what I expected from a West LR store

Fantastic experience: Has great customer service

Fantastic experience: This Gamestop has always been the only one I go to. Sometimes I stop in just to look around without even knowing what I want. The staff is always great.

Negative experience: They are highway robbery at it's finest. They refuse to return my game because I got it new not used

Positive experience: It's an OK GameStop. The staff is nice but extra pushy. Some of the staff needs to learn a little more about accessories.

Fantastic experience: The people are so friendly and good deal

Positive experience: Pretty decent gamestop. Have alot of games you wouldn't expect to find.

Positive experience: Service was fast but not rushed. The employee helped me find what I needed and even made an extra sale before we got back to the register. Great job!

Fantastic experience: Nice selection, good prices

Positive experience: I buy my games from here all the time

Fantastic experience: The cashier's were very nice. They gave detailed answers to all questions asked.

Positive experience: It just needs more employees for the Spanish speaking customers.

Positive experience: I go down the rabbit hole!!! It's fun

Fantastic experience: Great deals

Fantastic experience: I love this location. The people who work here are awesome. They don't hound you and allow you to shop. They also help you as needed. I just wish they had a bigger selection of certain titles, but I understand that the 3ds and vita cycle has ended. I strongly recommend this store if you decide that you would like to go to a physical gamestop store.

Positive experience: Friendly staff and service

Fantastic experience: Great staff....very accommodating!

Fantastic experience: THE EMPLOYEES are really helpful..enjoyed chatting with the guy in there at the time

Fantastic experience: Excellent service got everything I needed very polite guy behind the counter very efficient dude as well

Positive experience: Great customer service. Too bad the headset warranty doesn't cover our own damage . Still good place for our gaming needs

Fantastic experience: Good service and good product found everything we were looking for and then some employees are very sweet and helpful

Positive experience: Good selection & helpful staff

Fantastic experience: Friendly and knowledgeable employees

Positive experience: My daughter love the RoBlox cards

Positive experience: Staff was good. I often wait a longer time than I expect in line. 3½/5

Fantastic experience: Service good

Fantastic experience: Great customer service!

Fantastic experience: Love this store!

Fantastic experience: Good selection. As much collectibles as there are games. Great all around game store. Very personable.

Positive experience: Willing to answer any question

Fantastic experience: Good service, good prices and good selection

Negative experience: Customer service is horrible. While we were the only customers in the store we were never greeted or asked if we needed help obviously we are African American... As a caucasian family walked in they greeted them and offered their services... we left and went to another game store... very disappointing

Fantastic experience: Great staff, great selection. Barely got in before I was greeted and offered assistance.

Positive experience: Staff are friendly and knowledgeable. Prices can be a little steep BUT you can find good games for cheap if you are willing to wait and search. Trade in program is a joke, you can walk in with a stack of games and literally get $1.52.

Positive experience: Great deal got the last ps4 bundle so I was happy

Fantastic experience: Never have a issue with these guys

Fantastic experience: It be a good place. Good service.

Positive experience: Customer service is ok, good selection of items.

Fantastic experience: They had the game we wanted at a great price. The staff was knowledgeable and helpful.

Negative experience: Too expensive for a store that sell used game parts,systems and games. Won't ever go there again. This place is for the high class ppl

Positive experience: Like the place just not my favorite personal reasons.

Fantastic experience: Great staff!

Fantastic experience: Staff is a great help. Found just what I was looking for.

Positive experience: Pretty standard Gamestop.. great service

Positive experience: Eh

Positive experience: Friendly staff

Fantastic experience: Friendly service

Fantastic experience: Awesome

Positive experience: Its okay but it would be better if they actualy judge by your age and not the way you look

Fantastic experience: oooooooooo