GameStop

Fantastic experience: Everytime i come in here. I’m always greeted by Kyle. He always lets me know the deals going on. He has the best personality for customer service, it always makes my day. Thanks Kyle. I pray nothing but success for you in your life

Fantastic experience: Came in for the first time in a long time. Probably one of the better experiences at a GameStop. Clean store and super helpful staff. Kyle was really great and made it a nice experience.

Fantastic experience: Needed something for my grandsons. Got there late but still got the services needed and some discounts I was unaware of.

Fantastic experience: Ok, i walked into GameStop, and the only employee there was multi-tasking like a BEAST!!! The employee was extremely knowledgeable and apologized for the wait and got me in and out like a BOSS. Will definitely be going back!!!

Negative experience: I am new to the area and need to have a preorder sent from one location this GameStop location. Every employee I dealt with has been terrible. I'm being told that I can't switch preorder locations when a store manager told me I could and the process on how they do it! Every time I tell every employee there what to do their response is "we can't do that" or "I'm not authorized" oh and my favorite " wait for our manager to come in" this location is a complete joke and the reason why I'm done giving my business to GameStop. The workers here are lazy and just don't want to do anything but ring people up and talk on their phones.

Fantastic experience: Staff was helpful and friendly. Was out of there in minutes

Positive experience: Great service, bad trade in credit. $19 for 20 games, some that were on the shelf for $39.99 used lol. Crazy. The employee there was great though.

Fantastic experience: Went in to pre-order Mortal Kombat 1 and NBA 2K24 Mamba Edition and it was quick and painless!

Negative experience: I’ve gone there twice and they’ve been closed at 4-5 in the afternoon. Called and they would answer the phone. Told them I’d be there in a few and they did not inform me they were closed. Way to waste time. No wonder game stops go out of business. Sales lost.

Fantastic experience: If you see a review from someone named Taylor Byrd, feel free to ignore it. I was in the store when a man and his son and two other men were in there. The lady on shift only spoke when spoken to in order to avoid interrupting the conversation of the two boys. She even did her best to avoid getting in their way, taking different paths in order to avoid disturbing them while doing price labels. She was kind enough to quickly stop what she was doing to help the young man and his son find where to go to get their game. When asked about retro games, she replied that as far as she’s been there, they’ve always taken them. When they responded with a “well they seem to always decline the ones I bring,” she replied by saying that the games they were bringing most likely did not have a trade value. This is a normal response as I have retro games that do not have a value at GameStop and some that do. I even heard the boys claim that she needed to have better customer service next time, when I believe her service was impeccable. Especially considering that she was trying to multitask. I hope she doesn’t have to deal with whomever Taylor is. If he’s one of the two boys that were there, then I pity that young girl. She was confused as to what she even did wrong and genuinely wanted to know what she did or how she could have seemed rude when she told me that she just didn’t want to interrupt their conversation since they seemed like they were having a good conversation. I’ll definitely be returning to this store if I can catch her on shift to bring her some snacks. She definitely deserves it if those are the kind of customers she has to deal with. Claiming someone needs to have better customer service and not telling them what they may have done wrong and instead choosing to go online and complain is childish. Don’t say something online that you’re too afraid to say to someone else’s face. Especially the face of someone who I believe had amazing customer service. Especially when they were so close to closing.

Fantastic experience: I love this game stop!! Small, conveniently located!! This time the clerk gave me some great advice I definitely needed seeing how my kids continue to break the side controls of their Nintendo switch!!

Fantastic experience: excellent service great place

Negative experience: It's currently 3:34pm Sunday and the door is locked with a sign that says "we will be closing at 6pm". Why are the doors locked.

Fantastic experience: Propass all day!

Fantastic experience: We went to GameStop on yesterday to retrieve a game for my lil brother in law. I stayed in the car due too harsh winds. After waiting patiently for 45 minutes for my husband to return I got restless and went in. I noticed a long line of people (which is to be expected during the holidays) however, I noticed only one person was working the store. Once the other patrons that were waiting also explained that the young man was all by himself in the store and that they were trying to help him out by being patient and content, I showed admiration. Once the young man came out, I noticed his pleasant and calm attitude and his empathy towards the customers who waited for him. Once it was our turn at the counter he greeted us and we even had a laugh about his Inuyasha T-shirt. He was informative about my account and even gave me tips on how to use my points. I asked his name and then we greeted him a Merry Christmas. Robert was his name and was a prime example of what CSRs are supposed to be. Thank you Robert! He needs a raise, GameStop...just saying!

Fantastic experience: Great store, great customer service! Nothing at all wrong with anyone in the store, great energy, very helpful and love the people

Fantastic experience: If y'all are looking for a GameStop that enjoys interacting with it’s customers this is the place for you. If you see a review by a lady named Kennerly go ahead and disregard that. The review is full of false information. As someone who was in the store when this lady called the store. She was offered her money back and was made aware of GamesStop's policy to hold games that are on preorder for 72 hours (its actually 48 but this store holds them an extra day to allow the customer time to come get their game). Mind you she called almost a week after the game had come out, and it was a vastly popular game. Idk who she called but every single GameStop in this area was sold out of this game at the time. -Someone who was looking for Splatoon 3 as well and a regular customer at this establishment.

Negative experience: The Killian Rd. store sold our pre-ordered copy of a game. All the other local Game Stops are holding their reserved copies of the same game for 4 more days. So we are without the game and without our money. Brady offered no explanation as to why they sold early, nor did he offer any other solutions. Did not even offer a refund. If you are going to use a GameStop, I would pick another location.

Positive experience: Small store, but lots to choose from for the gaming fan. Friendly staff and fast check out.

Fantastic experience: Great store very clean and neat my daughter and I was able to find everything that we needed it as soon as we got inside the door the customer service was very friendly and very helpful on pitching to us deals and sales but not too overly aggressive where It got annoying and that GameStop is fully stocked only thing I think they’re lacking is just different types of controllers for the PS5 (red) (black) I think the retailer I worked with today name was Felicity she was spot on any question I ask she knew and had a response

Fantastic experience: Great apes.

Fantastic experience: The sales woman was very helpful.

Fantastic experience: Myles was beyond helpful! He was incredibly knowledgeable about various games and answered any questions we had. He was polite, patient, and extremely professional. Definitely made our experience amazing and the reason I will be returning for any future game purchases!

Fantastic experience: Great location. Clean store. Not always stocked. My last visit one female employee said they were out of stock of multiple items I wanted. Got to check out and indeed they were in stock of the items I selected. Maybe she was a new employee so no hard feelings.❤

Fantastic experience: Ok

Fantastic experience: Great employees at this location, help out non gamers like me pick out the right games for my daughter and her daddy.

Fantastic experience: Super helpful and knowledgeable staff

Negative experience: I don’t know what girl was closing March 13, 2023, but her attitude was garbage. Snarky remarks and wouldn’t even look at customers when asked a question. Trash, just like the company

Fantastic experience: The girl knew exactly what she was talking about

Fantastic experience: Honestly, this staff is beyond knowledgeable of all things inside those four walls. Keep up the great work crew, you are greatly appreciated!

Fantastic experience: Good customer service

Fantastic experience: Very helpful

Negative experience: It's not game stop anymore

Fantastic experience: They gave me a great store credit and had the games I wanted

Fantastic experience: This store is always stocked

Positive experience: Game

Fantastic experience: Favorite place

Fantastic experience: Keeping it well stocked,friendly employees.

Negative experience: I hate when people just lie to your face instead of taking the extra effort to help and have a little customer service! Last time I will ever go to this location!

Fantastic experience: I love video games and they have never let me down

Fantastic experience: I was looking for a memory card for my son. The clerk was helpful and Friendly

Fantastic experience: very epic. Bought ninetendoe swicht there

Fantastic experience: Gilbert was very helpful answering my questions. Thanks again.

Negative experience: i went here to purchase a game on August 20 2019. I didnt notice until i checked my email a week later that the employee that had rang me up used 69000 of my points to buy themselves a 50 dollar google play card and a 10 dollar google play card. dont go here theyre crooks, i will no longer be shopping at gamestop.

Fantastic experience: Always a pleasure shopping here.

Positive experience: Good experience doesn't always have what I am looking for exactly but good staff and always helpful.

Fantastic experience: Pleasant service

Negative experience: Low prices given on trades, high prices on used games, and pushy sales people trying to get you to buy upcoming games. GameStop as a company doesn't have much time left.

Fantastic experience: Employees are really kind

Fantastic experience: Cool people

Positive experience: You can get games

Fantastic experience: Very nice, and very helpful, staff. Found what i was looking for, and then some! Always check the clearance wrack when you're at gamestop. So much great stuff for a fraction of the original cost.

Positive experience: Great, place for games, toys, and apparel , The Staff is usually very helpful.

Positive experience: I love GS! I can't wait to go get far cry on Feb.15th!

Fantastic experience: Always nice people . Very helpful and great customer service. They have new games and will help with all of your questions about any and all games

Fantastic experience: Good

Fantastic experience: Good customer service

Positive experience: Pretty good GameStop

Fantastic experience: They already my name because I call there allot also they are really friendly

Fantastic experience: Clean atmosphere; friendly staff; great selection in such a small space!

Fantastic experience: Excellent service with pleasant and helpful staff always available

Fantastic experience: Staff are awesome

Fantastic experience: I have talked to to of the salespeople that work here and they are great.

Positive experience: Friendly helpful courteous staff

Fantastic experience: A great place with game savy and friendly employees. Im surprised the employees don't know me by name by now.

Fantastic experience: Amazing

Fantastic experience: The employees are extremely friendly and are very informative.

Fantastic experience: Great place. The staff love talking about gaming and the manager is always trying to help find the best deals for you.

Negative experience: One staff member has led me to wrongful info and or persuaded me and my wife to get a product that is useless

Fantastic experience: Extremely helpful and nice staff, very knowledgeable as well

Fantastic experience: Amazing!

Fantastic experience: Freaking awesome! Love the staff.

Fantastic experience: I llllllllllllllooooooooooooooovvvvvvvvvvvvvvvv..................game stop bro

Fantastic experience: Awesome service

Fantastic experience: very friendly and helpful ♥