GameStop

Negative experience: Larger guy. Around 6 feet tall. White. Medium length beard. Had glasses with kind of thick black frames, like reading glasses. Shift took place during 1:15 PM, on April 27th, 2026. Store address: 461 Town Center Pl #2, Columbia, SC 29229. “You guys need to get the hell out of my store.“ “You can’t be behind the counter.” “I don’t care please get out of my store.” “Thank you.” The store was formatted in such a way that the items on the back shelf looked like they were made to be walked to. It was not clear that was space for solely behind-the-counter employees. It was an open floor with no ropes, no walls/half walls, or any indicator that was counted as “behind the counter.” Additionally, nobody was standing behind the counter when we walked there, further making it hard to see that area was off limits. That was the only part of the store that had headphones, versus the other gamestop layouts which have them on the right side of the store, accessible for customers to walk to. To top it off, we were barely behind the counter. We were nowhere near the register or any sensitive information or expensive merchandise. When attempting to explain ourselves, we got maybe two words out before he talked over us, persistent in us leaving the store immediately. He saw us for two seconds, and had his mind set that we were not going to be customers, but rather were up to no good. One final note, we never laid a finger on anything, we were solely looking around. Getting into the hypothetical aspect, this employee was on the phone with someone, seeming quite aggravated with the phone call. It felt almost like an employee taking his anger out on us due to someone else over the phone getting on his nerves. I’m sure this store has other great employees, who wouldn’t profile people who wanted to be paying customers. This one though, who may even be the manager (due to him saying “get out of *MY* store…”), has a complete lack of respect, and clearly had a power trip on us with no plausible reason or evidence for it.

Fantastic experience: good service

Negative experience: One of the worst experiences… 1. My child purchased a trading collectable with his on money, after 5 minutes we returned to store to let them be aware this was incorrect purchase. Item was mint condition without opening and receipt, they would NOT allow us to return. Nothing was tampered - NEVER MENTIONED ANYTHING ABOUT RETURN POLICY, which the should mention prior to any purchase - shady business tactics - avoid ALL GAMESTOPS, will never earn our business

Fantastic experience: My experience was great I had a warranty on my controller and they replaced it. I even bought my Gundam model there. Kyle and Matt are very kind, knowledgeable, and down right awesome folks here in gamestop. I recommend this store to everyone in and out the area. Thank you soo much!!!!

Positive experience: GameStop more converting to a card game shop too, so if your in trading cards, it's an actual option now.

Positive experience: Certainly bigger than the only other GameStop that seems to be left within a 30-mile radius of Columbia. (I may be wrong, saying there are only 2 left, but the company is closing many locations that were around. There used to be 6 in the same radius; now it seems to only be this location and Forest Drive left.) It certainly almost makes me regret buying a yearly subscription if all locations within proximity of Columbia will eventually close. The staff running the location are very polite, and seem to want to converse and make you feel welcome. The location attracts many people to come and try to purchase a variety of items; the location also seems to have become a pseudo TCG shop, but oh boy does gamestop surely suck at trying to be one. I know they have to sell products at a little bit of a mark up, but to sell products of various TCG's way above MSRP(like $60-80 above); its sad to see, cause i know people will buy it, cause many may not know they're being taken advantage of. Its funny that even the workers at the store even mention this, they mention they have no control of prices, but found it ridiculous that the prices were set as such.

Positive experience: Don’t know how to answer the damn phone!!!!!!

Positive experience: The employee was super nice and had what we came for. unfortunately it was a skort trip, but to encounter a genuine nice guy is put a smile on my face. Thank you for that, and sorry I didn't get your name, it might be on the receipt if I still have it.

Negative experience: Everytime I try to go to this GameStop they always have a sign on the door saying that they have stepped away and will be back at a certain time! It’s never consistent times and online it says that it’s open.

Fantastic experience: Great experience super helpful staff

Negative experience: Extremely disappointing customer service. The representative was inattentive and unwilling to listen, showing a clear lack of professionalism. The store itself was disorganized, with long wait lines and barely any staff. The representative stepped out for an hour and a half during business hours without notice. On top of that, there was a constant push to upsell, making the experience feel more like a sales trap than a helpful shopping trip. I won’t be returning. I recommend shopping from better vendors like Best Buy, Costco, and Walmart.

Negative experience: I traded nba 2k24 for Xbox and only got 1.95 but now they're selling it for 12.99, WHAT A RIP-OFF. NEVER GOING THERE AGAIN

Negative experience: I purchased a used controller on December 9th and added the protection plan in case it broke or wasn't functioning correctly. I hadn't gotten a chance to until recently to test it out and the controll has drift, it continues to move forward even when the joystick is not being pushed. I went to the store to try and switch it out with the warranty that I paid for and the manager said he could not locate the purchase nor the warranty with any of my information. They didn't even have the email, name or phone number saved on file for the warranty that I set up that day. I was told that he couldn't do anything even though I went and got my bank statement showing the date and amount of the purchase in which he even acknowledged would have been the cost of the controller plus the fee for the warranty. I feel like I was scammed. How can a business sign you up and promise something, take money for services and then refuse to deliver or satisfy on the services that were promised upon payment? What do I need to do to get what I paid for? Or is this how they run their business?

Negative experience: For three days in a row I have shown up to try and use up my $5 monthly credit and each time there's a sign under the "Open" sign that says "Had to step out, left at 1:00pm be back at 2:45pm". Today, I went back at 3:05 to find out that someone came back and changed the sign to "2:50-3:50". All this to say, don't bother going here since you have a high probability of them being closed.

Positive experience: Overall nice and clean shop with a very limited selection.

Negative experience: This place is never open everytime I go here no matter what day or time I come. They close whenever they feel like it. Also the dude running the place is rude. Whoever running this place needs to do better.

Negative experience: Very poor service. This location has seen better days. Very unorganized. The clerk never got off his phone to see what I came in for. I think GameStop is on its way out of business.

Positive experience: As I walk in I start looking at Nintendo switch games and this older lady decides now is the time to take off the Nintendo games off the wall and "reorganize them"....ive been gaming since a child and have never seen this done while a customer is shopping for specfic game titles in that area. I asked her how am I suppose to know what games are available? She told me I had to ask her and she could tell me.. I cannot make this up. This same lady told me "Elden ring" was NOT a game in their system....why would I ask her? While I was there she also got upset with a customer who called in looking for black ops on the Xbox 360. She raised her voice and was borderline yelling at the customer for not being specific enough. These aren't my only encounters I've had with this older lady but this is where I had to stop and post a review. She's very noticeable, has glasses and not many teeth. Gamestop used to take pride in their employees and their knowledge on games. This lady is clearly NOT a gamer and has no knowledge on games and probably hasn't played a video game since atari. The only reason this review isn't 2/5 is because they don't let that deranged lady work solo. She's always supervised, as she needs to be.

Fantastic experience: Got a game that was not for my console, my error and i, returned a day later, for another one that was correct. Two different clerks assisted me, both did a great job.

Negative experience: Long time shopper. Spent a long time to find 4 games at 9.99 or less for 20.00 bundle. They cannot honor the deal because they are beholden to the computer. You don't deal with humans here. They are AI slaves that do not help humans. They would not help me or my family.

Fantastic experience: Ordered a ps4 controller for store pick up. Store was clean and neat. Staff was prompt and courteous.

Fantastic experience: Been a loyal GameStop customer for a very long time for always tried to defend this company against the backlash they got but today due to another location I’ll be going else where the game stop in Sandhills worked with a gentleman name Dayton he went out his way to take time to actually explain to me some new changes got the product I needed and made sure he made things right for me vs another GameStop who treated me like an idiot the manger couldn’t even make the time to explain things to me like I was a bother because I was confused so To Dayton from the Sandhills location thank you for actually making a very bad situation better

Fantastic experience: GameStop always is a great experience

Negative experience: Showed up at 7:20 to be greeted with a sign saying they’ll be back 30 minutes prior to close. Highly unprofessional wouldn’t recommend

Positive experience: Great staff. Just ridiculous prices like everyone else.

Fantastic experience: staff is friendly

Fantastic experience: Only store close to me that had the Pre-order that I needed..Killian Rd sold the pre-order copies so I will no longer be pre-ordering from them any more.

Negative experience: This guy name anth who works here is rude, he seemed like he has an attitude and looked like he didn’t want to be at work…. Jesus

Negative experience: Called, spoke to a rep, and said I'd be by in a just a moment to purchase the game (was leaving carpool at the time). Watched the guy lazily walk across the street to Five Guys, after he closed the shop at 2:45 when I rolled up. ONLY car on that strip. We literally looked at each other. He KNEW I was coming! Rather than turn around and easily sell the item, he continued. So, I asked when he'd be open again, & he points, "It's on the (handwritten) sign." Unprofessional jerk. 30 min break when your store says it's open until evening? I'll buy from Amazon before spending money with that crummy worker. I'd never recommend this place due to that guy.

Fantastic experience: Had a mix-up where I received a PlayStation/PC headset while trying to purchase an Xbox headset. Brought the item back with the receipt and the staff was able to quickly resolve and swap the items. Great help and friendly staff.

Negative experience: Finally received the receipt via email from GameStop customer service line. Went back to this location and still gave us a hard time. We should’ve received the money back in cash but now we have to possibly dispute the transaction with our bank. The worst part is we have a warranty that last a year, we purchased this product and warranty 5 months ago and they couldn’t find our account because they didn’t input our phone and email correctly. Worst experience! I’ll never buy a product from GameStop ever again!

Negative experience: Many staff members are not familiar with store policies and procedures. I had to call customer services to get the information the store had on hand. Tried to return Switch console that my 5 year never used for cash. The employee forced me to do a debit card transaction when cash was supposed to be paid out(per another store member). Now I have to wait for the money I should have received in cash. Simply will never do business with any GameStop moving forward. 4hrs for one return is insane.

Negative experience: Guy that works there was rude and unprofessional!

Negative experience: Walked in recently. The person working was constantly on their phone and welcomed other people in, but when my partner and I walked in they ignored us.

Fantastic experience: Great selection - my kid loved the game that he picked out - also they had some great used / refurbished items - staff was friendly

Fantastic experience: Had an issue with a game and their staff took care of everything, thank you guys!

Negative experience: Walked in literally 5 minutes ago, me greeting, talking about Pokémon cards, didn’t ask if we needed help or had questions. When we left didn’t say anything. Terrible customer service.

Fantastic experience: Very helpful staff. Get that pro pass, you'd be a fool not to!

Fantastic experience: Friendly staff and helpful

Negative experience: Just left the store after selling a PS4 and realized the cashier gave us 83$ vs the 115$ on the screen. I was wondering why he didn’t give me the receipt but now I know why. Make sure you’re checking because he is not to be trusted. Luckily I’m not broke or needing the money. I couldn’t imagine if this happened to someone else in need. Be careful!

Fantastic experience: Come here for the games but stay for the advice. These guys and gals know their games. 10 out of 10

Negative experience: The store says it opens at 10:00 on Saturdays. I need to buy a game for my son's birthday before getting out of town, so I show up at 10:15. It's closed. Try to call - no answer. Eventually an employee comes and opens the door but then immediately tries to lock me out. I ask and he says there not open. I point out the time and he says, 'Not today.'

Positive experience: GameStop is GameStop.....

Fantastic experience: Friendly staff

Fantastic experience: My visit was quick and easy thanks to Xavier! He was very helpful and knowledgeable.

Fantastic experience: Got some great gifts for my grandson

Fantastic experience: Professional and friendly

Negative experience: GME FOR THE WIN HODL

Fantastic experience:

Fantastic experience: Nurato toy was on sale... Associate was so helpful about games and other questions

Fantastic experience: Nice staff. Had what I needed and lowest price online.

Fantastic experience: Good service

Positive experience: Good but as of now the don’t have many games but they order it for you. Besides that there good

Fantastic experience: Went to get my son a game system for his birthday and Ryan was a big help. Marissa is also helpful whenever I stop by. They have a great team.

Positive experience: Whole strip mall is closing down raising the rent everything was 50 and 25% off probably Everything Must Go

Negative experience: Cashier worried about closing instead of helping. The items we enquired about was available.

Positive experience: Always been a reliable store for me. They also have plenty of proprietary integrity; always willing to give you advice on your buy.

Positive experience: Had to return to store after realizing the employee forgot to put the game disc into the package

Positive experience: They advertise for things they do not have in stock. Why have the game case on the shelf if you do not have it in stock, that is stupid. They have been very low on other stock as well.

Negative experience: Website doesn't match stores with inventory and employees are more concerned with talking to each other, rather than customers.

Negative experience: I’ve been to this location a few times and never had an issue, until yesterday. I purchased a headset because my sons was not working. I attempted to explain that their was a piece that my son uses (60p usb amplifier) and instead of trying to understand, they were pretty dismissive. My thoughts are if you didn’t know, say that instead of trying to make me sound like I didn’t know what I was talking about. I guess eventually they decided to tell me it was an older piece. This GameStop is closer to my home now, but I will go back to the one on Forest Drive, they are always helpful, even if they don’t know the answer.

Negative experience: False! They do not buy any PlayStations older than 4th gen.

Fantastic experience: Great service!

Fantastic experience: Great customer service. The employees were nice and understanding and made sure people who forgot there mask has one provided for them.

Positive experience: Great place. Great service.

Fantastic experience: Its gamestop!! Got to give it 5 stars

Fantastic experience: Very helpful staff. My grandson wanted one game, but I was able to buy two pre-viewed games for the price of one. Thanks, GameStop.

Fantastic experience: Incredibly helpful and friendly staff at this location.

Fantastic experience: LET'S PLAY

Fantastic experience: This is my absolute favorite store!!! The Two Notch and Killian store doesn’t compare to the one in Sandhills. The employees are great and they go out of their way to help!

Fantastic experience: My favorite gamestop! Great staff!!!

Fantastic experience: The staff help me out tremendously

Fantastic experience: The staff members were very friendly and informative. I was able to find the game that I came in for, plus a few more!

Positive experience: Got two games at a fast pace

Positive experience: Small store. Staff was very friendly and helpful.

Positive experience: My son loves this place

Positive experience: Great location

Positive experience: FYI: Curfew in Sandhills is about 6 pm. Children 16 and younger will be embarrassed by security if their parents drop them off. So, yes they have to go with you to Bi-lo to avoid all that.

Fantastic experience: They have the lates games

Fantastic experience: I love how this place has used games because we have an older Xbox 360

Positive experience: Great place, I wish they had more game stations setup

Positive experience: Its gamestop....friendly staff...but the company business practices are a joke

Fantastic experience: Staff is super nice! Extremely helpful.

Fantastic experience: For the pass month I been waiting for a delivery of a exchange Xbox 360 S through my warranty from the Camden location coming from the Sandhill location. I have called multiple times. Kept getting the run around that they call me when it comes. Last call I finally spoke with the manager he said he didn't know of it none of the employees informed him. He told me to come and do a drive exchange. I decided to not to accept the offer. I came to the sandhill location. Told the manager Ryan extremely nice gentleman what was going on. He not only switch out my Xbox system right there, let me keep my chrome controller, and gave me a free 2 year warranty also because all the hassle it caused me. Will definitely only associate my business buying through this location for future buys. Thank you so much for helping me.

Positive experience: Helpful , knowledgeable, an if they didn't have what you needed , they find out who does an ya just go get it cause they know your coming to get it.

Positive experience: Nice people work here...

Positive experience: The store only had one person working at Christmas time. The line was very long and several people were selling their Xbox or Playstation which had to be played to check the machine. It took over 30 minutes to checkout.

Fantastic experience: Kind, courteous, and helpful

Fantastic experience: Very helpful and knowledgeable staff who were a pleasure to interact with.

Fantastic experience: They sell games I like to play

Negative experience: Had the worst experience with this location, was hassled by the employees when I turned down needing assistance. There are four other GameStops in my area I will not return to this location! Go to the Game Stop off of Two Notch in the Walmart shopping center, they have better customer service!

Fantastic experience: Excellent game selection. Staff is very friendly and helpful.

Fantastic experience: Friendly, professional service! Will be back soon!

Negative experience: Even though it's a game stop I feel like we should be able to get better offers on games whether we buy or sell to or from them. It's sad to think the reason everyone would rather just buy games or items digitally is because you arnt going to get anything back for it anyway and if you do you're only selling it on Facebook.

Fantastic experience: Helpful staff

Fantastic experience: Always friendly, always willing to help

Fantastic experience: Great place to shop if you are a gamer the employees there are nice, willing to help you, and awesome people to talk too

Positive experience: Most of my used games on PlayStation 3 didn't work .. but prices were ok

Positive experience: Decent selection and the people who work there are friendly but not annoyingly overly friendly

Fantastic experience: Sales girl was very knowledgeable