GameStop

Negative experience: Misleading and Inaccurate pricing marked on their signage. Don't find out until at the counter.

Negative experience: I was there yesterday evening 1/5/25 with my son. A mom and her toddler were there as well. The kid knocked over a plastic cup, and mom picked it up right away. The employee came and stood by the shelf. She then told the mom and kid "If your not gonna pay for it, don't touch it with your hands...just look with your eyes" Which was very rude and disrespectful!!! Nothing was broken, it fell from a bottom shelf! The employee was a younger woman, with brown short hair and glasses. She's lucky, she didn't say that to my kid!

Negative experience: The manger personally sold me a warranty with my purchase, then when I went to use it she said it didn't cover it. Horrible service! Won't be back!

Negative experience: I was in this store last week 10/9/24 trying to sell my PS4. (I had it plugged in at my house working fine not 24 hours earlier.) The lady gets it all hooked up and then explains to me that they sell it as a bundle. I didn’t bring everything for the bundle so didn’t get a very good price for it. I came back in 10/15/24 with everything. The second lady plugged it in and nothing happened with the hdmi. She then stated that the hdmi port was broken. I didn’t want to cause a scene because it wasn’t this ladies fault. The first lady was in fact very rough with my console and wasn’t very polite either. I will be calling corporate and complaining highly. YOU BREAK IT, YOU BUY IT!

Negative experience: The employee was nice but she had a friend who was there that acted very rude and inappropriate and told them about my past it hurt me so much I am going to be talking to the manager about that... There's a time to have friends around and your work is not it!!!!!!

Positive experience: I would give this GameStop a 3/5. I would’ve given it a ( because I love the products but an employee had bothered me. When I went in yesterday I went up to pay and the employee was nice but he told me that he was going to sign me up for a membership. I didn’t know what it was nor did I ask for him to sign me up. He explained all the things about it except for the fact that they did charge for a person to be in the membership. I bought things worth maybe 19 dollars and I ended up having to pay for a 25 dollar membership I did not want. I asked him “wait you’re charging me to sign up with my email?” And he said that he explained it to me then charged me. Now I have a membership I don’t want

Fantastic experience: Not a fan of GameStop but the employee there when we went was amazing and very helpful.

Fantastic experience: Caleb the guy that was working there helped me find the product I needed and seemed very knowledgeable in other products I was interested in as well. I will definitely be coming back!

Fantastic experience: Best place for all your nerdy gaming needs

Fantastic experience: Really nice associates that work there. Plenty to offer

Fantastic experience: Honestly one of my favorite stores that I go to and the deals are amazing

Negative experience: I bought a used Xbox 1S for $200 expecting it to run decently without many problems. When I got home to set it up I noticed the download speed was lower than usual and it took a lot longer for a basic games to Download. I didn’t think anything of it until I booted up one of the games, it ran alright until it crashed, I did this multiple times until I assumed the worst. I tried factory resetting it, but it has been frozen since. I have tried to call the game stop, but they haven’t answered. I think that this game stop sold me a Xbox with a possible hardware defect.

Fantastic experience: Great place to get video games

Positive experience: Most of the time I go in here and I have an awesome experience. Today 06/14/23 was not the case. I walked in with a friend and the cashier did not greet us as we walked in. The store reeked of the smell of marijuana. I couldn't stay in it for more than 3 minutes without becoming unable to breathe and the headache I already had worsening. I understand maybe needing only one employee for opening and closing, but they do need breaks so they can go outside and smoke if they need to.

Fantastic experience: Staff are very nice and they always have a good selection of games and toys.

Negative experience: Got to the mall at 10:40am Saturday April 1st, store was closed and people were waiting. Store says clearly opens at 10am, I even called no answer.

Negative experience: Says open at 10:00 saturdays... not open... 10:20... still not open... ordered off amazon

Fantastic experience: I wish I got the employee's name who's been keeping me up to date with Metroid Prime Remastered because he's a boss. Thank you so much for the correspondence, you're a badass!

Fantastic experience: Really friendly people. Im kind of sad the only reason I stop by is for Pops

Negative experience: This is for not answering your phone

Fantastic experience: Great customer service and knowledgeable on the products.

Fantastic experience: Great atmosphere

Positive experience: If you have the choice go to the external gamestop staff is always swamped and selection is poor and always sold out of everything.

Fantastic experience: I want the big pikachu funko pop here!!!!!

Positive experience: We seem to stop in when it's always crazy busy but the two guys we seem to catch working are super nice and never annoyed when we ask about the PS5s coming in. They help bundle deals and give honest opinions on products.

Fantastic experience: Knowledgeable staff

Positive experience: Personally I've always loved Game Stop, good choices all the time.

Fantastic experience: They had the Xbox series x is in stock and I bought it salesperson was very helpful

Negative experience: Bought 2 games, gta 2-4, and cyberpunk. The GTA trilogy is on a single disk and pretty hard to mess up. The cyberpunk however was supposed to come with 2 disks, and I only got disk 2 even after he checked. Now their saying call gamestop the company and the company told me there's nothing they can do about it. All I wanted was the disk I paid for and they won't even help, stating it's someone else's problem.

Positive experience: Good selection of funko pops, ps5 and switch games and accessories. Licensed merchandise.

Fantastic experience: Great selection of games and equipment for all gaming media. Neat selections of gear and collectibles. Very fun store.

Negative experience: Me and my friends got kicked out of this store because my friend told my other friend that if he buys him a game, he’ll play it

Fantastic experience: Love gamestop.

Negative experience: It looked like it was closed. Guy was very uninformative

Fantastic experience: Super nice people and a great selection of games!

Negative experience: Hole in the wall

Fantastic experience: Clean store, friendly staff. Good selection.

Fantastic experience: Guten tag

Negative experience: On December 30th, my friend and I walked into this store, started browsing the shelves, and several minutes later a female employee came over and very rudely stated we had to leave because the store had 4 customers already and it could only have 5 total. Guess I've found the one store in town that has ridiculous and ineffective social distancing policies. I will not be returning to any Gamestops, and especially this one for such a rude employee.

Negative experience: My son came in the Empire Mall GameStop to buy a game. He was really excited, he walked to check out. Alyssa started with are you sure you want this, My son said yeah, she asked twice??? Her condescending rude attitude was not unnoticed. Then she went on with her narrative I said no thanks he just wants to pay for his game, she replied with I have to say all this, I said ok. Then instead of continuing with her speech of offering something we already refused, she went on to say “if you don’t like it you can shop online, then went on to say you people are always like this” to my ever so patient 12 year old son. Then went on with her speech. I told her that was abrasive and she said she didn’t care. Way to ruin an experience Alyssa. As I left a guy stopped me and said she has had racial remarks before. Alyssa needs customer service training on race and her comments.

Fantastic experience: The young man was knowledgeable and helpful.

Negative experience: Female employee practically assaulted my 7 year old daughter. This game stop has a Gashapon machine inside their store. My daughter was excited to see that they had one of the items she wanted and placed her coin in the machine a got the toy out. The employee then asked her if she purchased the coin from her, my husband told her “no” but we can purchase from her. The employee then proceeded to rip the toy out of my 7 year olds hands and told us that we were stealing. She then took the toy behind the counter and held onto it. We proceeded to purchase the coin from her and explained that all she needed to do was tell us, the parents, that we needed to purchase a coin from her and that we couldn’t use one of our own. She claimed again that is was theft and refused to give us any number to contact any kind of management. We stole nothing! We didn’t leave the store with it. What’s the difference between that and my daughter holding a game or other item in her hands until we purchase it? This could have been handled so much better. But this employee was terrible and kept telling us that we were stealing. Maybe GameStop should have better training on how not to assault children?

Fantastic experience: The cashier was cool af. Love you dude ❤

Fantastic experience: Is game stop, the name says it all... nuff said.

Fantastic experience: Had a great experience here. The service was second to no one. Get job of explaining everything and good game selection

Positive experience: Great place. Good service

Positive experience: It's a game stop

Fantastic experience: Always kind staff and help to find what I want

Positive experience: idk how I feel about GameStop's, uhm... continued semi-questionable existence, but the dude working there was nice and game-nerdy‍♂️ I didn't find anything I was looking for but he gave me a lot of good info on where to find what I was looking for and that's Ig... the worth?

Fantastic experience: Superle (super-duper) great staff good customer service! Good prices take your used phones in and get good prices

Fantastic experience: They are easy to work with and help customers out all iam going to say they are alsome.

Fantastic experience: Very helpful staff, and they helped me find exactly what I needed while steering me to great deals I didn't even know about

Fantastic experience: Buenos juegos

Fantastic experience: The cashier was super friendly. There was a game I wanted to try but didnt know much about so he gave plenty of tips. There was a sale showing online and i mentioned it and showed him, even though it ended in store he still honored it for me which was amazing.

Fantastic experience: Still out of nes switch

Fantastic experience: Possibly the best store in the whole mall. Good selection of games and other merch

Fantastic experience: The staff are very friendly

Positive experience: Great service! Only complaint was not much variety in game choices

Fantastic experience: Awesome store, friendly staff.

Fantastic experience: I like the stock.

Fantastic experience: good shopping

Positive experience: Friendly and informative employees

Fantastic experience: Nice staff

Negative experience: Manager was extremely rude to my 8yr old son, I don't believe the manager knew I was in the store. My son tried on a hat this was (1 year ago) and the manager said to my son, you tried it on now you have to buy it. My son told him he didn't have any money and he told him to call his parents and that's when I stepped in. I was infuriated, what a sad man.

Positive experience: Employee very helpful. Purchased a hard to find item

Positive experience: There weren't very many options for used games, but the clerk was quite nice.

Negative experience: Terrible GameStop, manager saw us out side told us where the line to wait was then after waiting from 8am-10am they let people sneak in through the other side and take the last preorders

Positive experience: gamestop's kinda dying or whatever and it's a little cramped inside but they had ocarina of time 3d, love that game

Positive experience: Pretty nice but the employee kept trying to make me get the disk version of a game even though I said no multiple times

Positive experience: Visited during black Friday and the staff was friendly and helpful. They are more expensive than many online retailers but I prefer to shop at brick and mortar shops.

Fantastic experience: Awesome crew. Always friendly!

Negative experience: Not a fan. Sold broken Xbox. Had to return it.

Fantastic experience: Great place and the staff is awesome and very helpful

Fantastic experience: My 6 year old son picked out a game that was a little too advanced for him. We took the game back, but we're beyond the return policy. The employee we were dealing with was very understanding since we were unaware of the policy and graciously allowed my son to exchange the game and also gave him a gift card with the remaining balance! Thanks so much!!

Negative experience: Just no.

Positive experience: Helpful staff

Fantastic experience: Great help and customer service.

Positive experience: Good finds!

Fantastic experience: Had the game I wanted for cheap

Fantastic experience: Good selection of games

Positive experience: Some of the used prices are a little high compared to other places but overall the people are knowledgeable and friendly and they carry a lot of new games.

Fantastic experience: Gamestop is the best place to buy games.

Fantastic experience: Pretty sweet little store I have to say. I visited with both of the employees. They were both very attentive and had a lot of product knowledge. They were also friendly. I really like the younger guys N64 t shirt on Memorial Day.

Positive experience: Fair selection, high priced games.

Fantastic experience: Good

Fantastic experience: Buenos precios

Fantastic experience: Great deal on an xbox one. Friendly service and prompt check out. Good guys working the registers and a clean store despite being in the mall.

Fantastic experience: The employee was super cool. They Japanese style capsule machine was amazing. 10/10 cannot wait for next visit.

Positive experience: Good customer service. They will order things you may want

Fantastic experience: I'm always getting games and trading in old ones. This place is great for that. The staff are gamers and thats a bonus. Nobody at Amazon to talk to about game play.

Positive experience: Decent prices

Negative experience: Online is the better option there expansive

Negative experience: Bought a Nintendo Switch here with a $50 online gift card and was told to wait 3-5 business days, it’s been almost a month since, we contacted them many times but were told to wait and wait, don’t buy from these guys, they will scam you.

Fantastic experience: Like it

Positive experience: Great!

Negative experience: Lying about shipping dates, to get a sale maybe?

Positive experience: Expensive but the workers there are nice

Fantastic experience: Very helpful staff and great game selection.

Fantastic experience: Amazing cool

Positive experience: Nothing too amazing, just another run of the mill Gamestop