GameStop

Negative experience: Guy behind the counter (assume the manager) was rude and told another associate to take something away from us just because we were looking at it… seems a bit absurd considering all I was doing was looking at a product I was interested in. Won’t be visiting this GameStop again very unwelcoming environment. (Manager needs to grow up people go to a store to look at stuff)

Fantastic experience: Quick and direct

Negative experience: bought a ps5 from gamestop with a 7 day return policy, manager was very rude and told me i cannot return it. worst place to buy any games or consoles. go to walmart and get cheaper prices and better customer service.

Negative experience: I rarely seem to have a good experience with GameStop anymore, especially this location. Stopped in today to try to support, cuz I grew up as a gamer kid, but since I didn't pre-order a game, they told me I'd have to order on gamestop.com. I drove over to Walmart where they had two dozen copies on the shelf. Previous review, they turned down my son's cash a half hour before closing time, because the employee already closed out the cash drawer. From yet another previous review... If your not one of their Power Up members the customer does not seem to exist. I feel like I should be able to give less than one star when I've tried to review this place poorly three times

Fantastic experience: Tucker was incredibly helpful and went above and beyond with his customer service

Positive experience: I bought madden 20 21 22 for 5 dollars and used them as a Frisbee for my dog

Negative experience: How is you are open at 12 pm and close before 8 pm that's not even 8 hours of work. On top of the fact every that can buy stuff works a real world and get off and 5 pm or 6 pm and then you are gonna be closed. Absolutely trash business model.

Fantastic experience: Apes rule

Fantastic experience: Great options to buy, sell and trade video games! Staff is extremely friendly. Huge Kudos to Jessica who went above and beyond in helping us out!!!

Negative experience: Don’t know how to fix anything

Fantastic experience: Very nice store. Service was friendly and excellent. Nice selection of games and equipment and collectibles.

Negative experience: They keep nothing in stock. All kinds of new games and every single one I wanted wasn’t in stock at this store. Ended up going to Best Buy and getting three games that Game stop didn’t have.

Negative experience: I went to buy a headset tonight. I get to the counter and the guy asks if I want the protection plan. I state clearly “No”. He speeds through the total amount and tries to say that my total is way higher than it should be. I stop, pause, and when he sees the confusion on my face says, “Oh, let me get that protection plan off.” This is without me saying a word about the protection plan, so clearly he knew that I didn’t want it. Absolutely disgusting. Avoid.

Fantastic experience: Very nice location, it always has the best selection in Sioux Falls and the workers are very nice and helpful.

Fantastic experience: Great, friendly staff. Doesn't judge when an ignorant middle-aged mom-of-boys comes in with questions from games and accessories to price comparisons. Being judged in the past for not fitting a stereotype and wanting to get into gaming was something I had in the past so you can imagine it felt good to not deal with that. They are great to little kids, too and even gave my son a couple extra promo cards for his brothers because they all really love the game that the promo card were for. This game stop in particular is our favorite for staff friendliness and helpfulness and location.

Negative experience: Your employees made us lose $15 in online credits when we tried to use them in the store. When we called to try and get them back, we couldn't get ANYONE on the phone to help. Still haven't gotten a call back or anyone on the phone.

Fantastic experience: James is by far one of our favorite employees that work here. I wouldn’t call myself a gamer but my kids are huge fans of Pokemon. James matches their enthusiasm and always has tips for their Pokémon adventures. Most of the staff are so friendly and enjoy gaming. We appreciate them so much!

Negative experience: Terrible service, manager on phone while the place was full of customers. Refused to replace my PS5 that I have full warranty on, within the 1year coverage. My Playstation has been overheating and shutting off and he tried to tell me that there was nothing wrong with it and would not replace it. So now i have to waste my time and my gas to go to another location because of this reckless and clueless manager.

Positive experience: They never seem to follow through on their quotes to buy devices.

Positive experience: Friendly staff. Pretty good pre-owned selection as well. I believe this is the only Gamestop within miles of downtown Sioux Falls. Best gaming store in town.

Negative experience: This store is a joke....lied too about a pre order....Employess are rude.....W 34th St. store i will NEVER DO ANY BUSINESS WITH

Fantastic experience: The staff is always quick to help me find what I'm looking for, and are so knowledgeable about the various items they keep in stock.

Negative experience: Everything in store is overpriced, even the clearance. The app says save an additional 50 percent off already clearanced items but in store says the price is as marked and won't give any additional mark down. Prices are basically full price for the clearance. This is why GameStop is losing money.

Fantastic experience: Great location. Well stocked, clean, and very helpful and knowledgeable staff.

Fantastic experience: It has more than just video games they have headsets and more game related memorabilia

Negative experience: Went in with my husband on Nov 3rd to trade in some games. The gentleman working asked my husband if he wanted to renew his power up rewards. Initially we said no. The guy persisted. Told us it has changed and they pay you monthly. He explained that you could come into the store every month and pick up a physical gift card which you could then save up through the year if you wanted and possibly get a brand new game at the end. My husband only buys physical copies so this detail was important to us. We opted in and paid the $15. Today we go in to get his gift card and they tell us that if he takes the physical gift card, it expires at the end of the month. He explained this wasn't what the employee sold us on and they basically didn't care that their employee misrepresented the program entirely. I plan on calling to speak direct with the manager tomorrow when I have the time and I expect to discuss not Only being refunded or given a gift card for the amount of the rewards program, but a promise that these employees will be retrained on the program and how it works.

Positive experience: Low stock on what we were looking for for Black Friday. Employee tried to upsell quite a bit but still super helpful. Always nice to browse there.

Fantastic experience: Most Gamestops are gloomy and small, this one is spacious and friendly. I feel welcomed here. I love it.

Positive experience: Great staff and clean and stocked store, one of my favorite gamestops!

Positive experience: I frequent these stores with my son. They seem to always be having issues with employees being rude no matter which one you go to

Positive experience: Great selection. I just wish there prices were lower.

Positive experience: Great used refurbished gaming accessories and much more

Positive experience: Their new Subscription Program is now actually worth it. You get the magazine, but also get $5 per month to spend in store. You can even use it to buy gift cards. Might be GameStops way back into the hearts of consumers.

Fantastic experience: I'm a gamer what more can I say this place is my home away from home they just need some seating and a snack bar and a couple arcade games and a couple consoles and screens and it would be amazing. Plus it could help with all the social anxiety issue's that kids face today because of social media dictating there lives.

Positive experience: Doesn't really carry any Xbox one games

Fantastic experience: They were very helpful in what i was looking for. Sadly they didn't have what i wanted that was very unfortunate.

Fantastic experience: They always have the coolest stuff in there

Fantastic experience: Good guys workibg there. Very helpful, you dont always find that in the stores but you do in this one

Fantastic experience: The staff here is always friendly and helpful.

Negative experience: Boof

Fantastic experience: oh yeah boy clean store and they actually had a nintendo switch

Fantastic experience: Awesome place dude hooked me up with extra savings I love gamestop

Fantastic experience: Great little store, it is predicted they wont last long, which is sad. The staff here are very good people who do a great job of reading customer needs.

Fantastic experience: GAMES

Positive experience: Buy used games

Fantastic experience: Clean open and uncluttered space. Friendly and extremely knowledgeable staff. Great inventory of items and games.

Positive experience: Staff was every helpful

Fantastic experience: Good surves

Negative experience: Pretty sad when your son preorders a game and pays for it in full with his birthday And then when you come to pick it up You are told only 15 was put down on it and it’s just to bad someone stole from a 12 year old and we ar not gonna do anything to make it right and sweep it under the rug IN SUMMARY AN EMPLOYEE STOLE FROM MY SON AND THEY DO NOTHING TO MAKE IT CORRECT

Fantastic experience: Very friendly and helpful staff

Negative experience: Picked out a game in the used section. Need for speed underground for x box 360. Went to pay for it and they said we don’t have this game but we have this need for speed game for $19.99. The one I wanted was $7.99. So you put games out you don’t have? In reality it’s your mistake and you should have gave me the newer game at the same price for your screw up. I will never shop again, and last stop cd shop down the road has the same game you tried to sell me for $8 for $5. So again I will never be a customer to your overpriced games and poor quality control of what games you may or may not have.

Fantastic experience: Good selection of gamer gear and games. Staff was friendly, helpful. and knowledgeable.

Positive experience: The service is good the requirement of management making every associate ask you to pre-order every game on the book ask you to purchase every warranty for every system disk controller everything they sell just so they can boost their overall profit is getting really tiring it's on a surprise but they're closing over half their stores

Negative experience: Currently sitting in front of gamestop on arrowhead pkwy. It's 10:25am. The store "opens" at 10am yet it is still closed. I want to pick up a game I ordered. Nearly 30 min late from store opening. Been sitting here waiting since 9:55am. Unacceptable.

Positive experience: Nice selection of games and collectibles. 4 star since the workers always try pushing something extra on customers.

Positive experience: Over priced

Fantastic experience: Your usual GameStop but the associate helping me was great. Greets everyone who walks in. Spent time talking to me about games when the place was empty (he knew his stuff). Helped correct my address in the system before I left and offered me a copy of the latest Game Informer. Good job Alan! Would shop again.

Positive experience: Helpful well informed staff.

Positive experience: I liked it.

Fantastic experience: Very helpful staff

Fantastic experience: Quick stop awesome service

Positive experience: This store is always so quiet... Always good service.

Positive experience: Good place ok employees

Fantastic experience: Awesome gamestop enployees are always knowledgeable and helpfull

Positive experience: Eh alot of options but Walmart has new ps4 controllers cheaper then their used

Positive experience: Friendly staff that are knowledgeable! I had a broken remote I had just bought used from them and they switched it for me no questions asked!

Fantastic experience: Manager was very helpful and went above and beyond to help me with all my questions about my super Nintendo

Fantastic experience: I had a great time with the employees who were incredibly helpful and kind. I could not have asked for a better store experience than what happened today.

Positive experience: Good store workers very helpful

Positive experience: The Arrowhead location is my favorite because it's not too busy and also close to my home. They've had some hard times over there but I've only had one interaction that left me wanting more. Usually everyone is friendly and informed and the store is in good shape but please FIX THE FRONT DOOR hahaha.

Positive experience: I don't remember being here for sure, but I foggly think this is where my son wanted this game that game this game times 10. A poster, mug, doll, action figure, new controller, game system, 300 page guide book, new car, little figures, giant foam battle axe, and spin in circles while running off at the mouth until my head exploded. Yep they have lots of self sustaining babysitting items to keep your kid occupied and quite for days where the only sound you will heard after the game is paused is the bathroom flush and when's dinner mom.

Fantastic experience: Great staff

Positive experience: Very helpful staff could have had a better selection

Negative experience: I don't enjoy any GameStop anymore they want too much money for their used games.

Negative experience: Very poor customer service, No one would come over after I entered and ask if I had any questions

Fantastic experience: Used games for cheap among with new and preorder games. Staff is knowledgeable and friendly.

Fantastic experience: Great place to buy, trade and sell video games and the customer service is great

Fantastic experience: This is a great game store. I bought Horizon Zero Dawn with change and one of the employees (Cody) me count out how much i needed to give them. Thanks for putting up with me!

Positive experience: Best place to get games and gaming devices

Negative experience: Dont come here if you're just trying to buy a game, actually I wouldn't recommend coming here at all. Employees are rude, I was standing there for 20 minutes while the clerk joked around with his friend completely ignoring me. I never did get my game, you would have better luck finding someone at Walmart to help you.

Positive experience: Staff had no interest in making a sale ...I left

Fantastic experience: Staff is tite n games r sik

Fantastic experience: Always friendly and knowledgeable staff.

Fantastic experience: Excellent customer service right when you enter the door!

Fantastic experience: Always love going to this store.

Fantastic experience: Had great service when I was there

Positive experience: I personally really like going to Gamestop for all my videogames and preorders. They have a huge selection of video games, and keep getting more. Everyone there is really nice, and is always nice. A lot of the prices are much though. But overall, it's a pretty nice place to got to!

Fantastic experience: Place is great , very organized and beautiful inside. Customer service was excellent.

Fantastic experience: I love you guys

Fantastic experience: Best store

Positive experience: Here's the thing: GameStop isn't a great company. They overcharge and pay way too little when they buy. That's corporate policy. But this GameStop has amazing employees. Helpful, polite and funny. There aren't many reasons to go to a GameStop, but this store has all the reasons you would.

Positive experience: It's a smaller store but everytime I go in they're always nice! They are understanding and will help you find what you need, or if need be call in to other stores or look online if they don't have it. The merchandise is always fun to look at as compared to other stores. Cute or action this is the place to start!

Negative experience: If your not a power up member your gonna be stuck in the back of the line.. even when there is no line!

Fantastic experience: The staff here is absolutely amazing. They are friendly & helpful.

Fantastic experience: I love this location. See Cody for a fun and delightful visit.

Fantastic experience: Good store

Fantastic experience: Great place to find the games and systems u are looking for

Negative experience: Rude employees.

Positive experience: Variety of newer games

Fantastic experience: Be careful when you go into the store while the are very knowledgeable, friendly and polite and very very very good at their jobs you will buy more than you expect.