GameStop

Negative experience: Staff needs some lessons in running a register. Clerk added a protection plan to my bill without asking and only mentioned it after the card reader went life. Borderline scamming people at this store, never mind the unskippable membership signup cutscene. Please address these predatory sales tactics, I expect much better from a chain retail store…

Fantastic experience: Cool mall

Fantastic experience: I like the amount of marvel legends

Negative experience: It was disappointing to hear from staff that the store has been out of bags since November. It's unacceptable especially when customers are purchasing expensive merchandise/gifts, especially during the holiday rush. The staff even responded that they've made multiple requests to management, but to no success. Get it together!!

Fantastic experience: People are great and very attentive

Fantastic experience: The staff are all really nice! I've been going there for 4 years now, and they know me personally and help me out!

Fantastic experience: TLDR: GameStop as a company is 1 star but the people at this location are A+

Negative experience: This store has been charging my card even though I have NEVER stepped foot in there. I tried disputing it with my bank, but the charges kept coming. I could hand them my photo ID and tell them to check every camera they’ve ever had for the last 20 years, they still wouldn’t find my face because I’ve literally never been there. Something is wrong with their system or someone is using customers information. Please check your statements.

Negative experience: Way too inefficient, everytime I’m here, someone brings in a mountain of games that they try to sell back, and it occupies the one cashier for half an hour, without being able to service anyone else. 3 people gave up waiting in the time I was there

Negative experience: One of the workers who is a short, black, 20-30ish man was really insufferable, so I asked the store manager for from trade ins I can do, one of them was a switch lite that I had, the store manager was gonna charge me money to charge my system to check if it was working. I asked them why are you guys doing that, they say it’s a protocol and people are supposed to come in with these kinds of systems charged. I can understand that but if you are gonna charge me to do that atleast ask for my consent if I even want that done to begin with. So while that system was charging the employee who I mention at the beginning of this. I wasent even talking to at first I actually tried to talk to the guy next to him, but he but in so I than talked to him about it. I asked some questions “why isn’t there a paper of requirements or detail for trade ins” he than told me it’s because people are expected to know that, I was suggesting this because even having it on a piece of paper can save everyone time and not have to deal with garbage. He than told me how for example a GameCube would need its power cord to turn the console on, I understand that however for the NINTENDO SWITCH all models use a USB C PORT which is LITERALLY THE SAME as modern apple and android phones which you can see anywhere. So when I told him that Nintendo switches use a USB C port he literally was like while looking down so I could tell he was irritated which really he didn’t have the right to be cause when the store manager heard he than gave me a quick answer “it needs to come with a cord atleast 6 feet long” which that alone was all I needed to hear about how they accept that kind of system. So after that was done I told the employee, thank you because like he did offer to talk. However he didn’t reply at all. Also all the workers talk smack about their customers right after they leave, even in front of other customers that’s like really petty of them as a business. TLDR I’m happy GameStop is going out of business

Fantastic experience: Yesterday I bought a pre owned Xbox One and didn’t came with no controller so today I’m came to request it and Say so nice and amazing helping me out such an amazing employee!

Negative experience: One star because the employees are always playing games

Fantastic experience: GameStop is always good man… the good old (sometimes overpriced) nostalgia of buying games. Digital library will never top this. Let’s be real… literally…

Negative experience: Horrible manager. I waited four hours in line in May to buy the switch two pre order and was told when I come in June 5th I don’t have to wait in line again. Today is June 5th came in after work and the manager made me wait in line with a bunch of people who haven’t paid even though I already did my time in the pre order line. I even called in the day before and confirmed I wouldn’t have to wait again and they said yes. It’s really disappointing the manager would act like this after their team even convinced me to buy the game stop pro member package to have extra perks. Even the security guard was disappointed in them for not honoring their promise.

Negative experience: This place is always a mess when it comes to operations. They never can provide the services that they advertise if it’s not one things it’s another. They never can take phone trade ins cause only certain people are trained so they’ll deny the service I come back another day and I have to buy them a charger because for some reason they don’t have an iPhone charger lmao. Get it together I’m at about at the point where ima file a bbb claim for the false advertising and wasting my time. The reps will be like you can go to the next city over to the next GameStop. Like how is that a solution bro ? It’s honestly hilarious no wonder they’re struggling.

Negative experience: They are always out of stock! I was trying to find pokemon games when the employee told me it was out of stock! Lame game stop!

Positive experience: Service was ok but I was really annoyed that they didn't have a bag big enough to fit my PS5 in. I take public transportation so riding MUNI and walking through the TL’s with a PS5 was not an option! I Ubered back home. Spending $700 and charging you a $1 for a bag should be a crime!

Fantastic experience: Friendly knowledge staff the store is a bit small and cluttered

Fantastic experience: Staff is cool and they are stocked pretty well. Tough for Funko Pop hunting tho.

Positive experience: Small mall store, had to do a return but employee sent me to a faraway store because they don’t carry the game I was supposed to get online. Also offered to keep game if I didn’t wanted. Thankfully costumer service took a long time to reply but got me the game I wanted so that’s the best way to go. Store has a small variety of stuff, hardly any games. More like merchandise. Not sure if I wanna stop here for games. Would rather buy from them online.

Negative experience: the employees have tons of attitude poor customer service would not recommend treated people like their above you

Negative experience: Slow and tricke sales in the end everything bought I took back.

Negative experience: Yo compre una consola de nintendo para mi hijo con garantía ahora que la quiero cambiar por uno nuevo porque el que compre esta dando problemas me dicen que me van a dar uno usado que si no estaba conforme con la idea que llamara a la compañía lo cual hice y me dijeron que la póliza habían implementando hace poco y no importba si yo había comprado mi producto antes de todas maneras no ivan a hacer nada y que hiciera lo que yo quisiera pedí hablar con un supervisor y la persona que me atendió me dijo que no me iva a comunicar con nadie porque el tenia la autoridad de hacer decisiones aun si no era manager aun yo explicándole que cuando compre la consola me dijeron que si algo pasaba con la consola me ivan a reemplazar uno nuevo ahora me dijeron que ellos no pueden absorver las pérdidas de algún producto malo eso es lo dejan que los clientes absovan las pérdidas lo cual me parece injusto

Fantastic experience: Used games. Older generation games. Ty.

Positive experience: Sales person was helpful. unfortunately not everything I brought in could be used for credit. If you need something specific call first to see if it's in stock

Negative experience: This store is gross. . . They don't dust. The floor is filthy. The air stinks in here

Negative experience: Paid online for the pickup order via PayPal, the money was written off my account, but within 2 hours I didn't receive any confirmation about my order from GameStop. Only after contacting the support I found out that the order number is 1100000067454829, but they didn't receive payment for the order. They told me that the problem is not on their end. PayPal support says that the funds are already on the merchant's account and awaiting for authorization by GameStop. So, they need to authorize or cancel the transaction (it is still in pending status). I asked the support of GameStop in written form to cancel the transaction in their business PayPal account, but they are not responding. According to the procedure, in order to open a dispute on PayPal, I need to wait one month till July 12, before that date I can't get my money back. I will never buy anything in GameStop, cause due to their glitchy system I wasn't able to buy Nintendo Switch games that I wanted, and I don't have at my disposal the money I transferred to them for those games .

Fantastic experience: I’ve been shopping here for years. Staff is always great. Patient and friendly. Very informative too.

Fantastic experience: Good place to buy game but it all the way at the end of the mall but there a big sign gamestop. VERY friendly to

Fantastic experience: A lot of choices.

Fantastic experience: We had a great experience here with Alex. He found the games I was looking for on the phone. He followed through and had the games ready for me when I arrived at the store and was very friendly and professional. Alex went above and beyond to make sure we got what we needed. Great job Alex! Top marks.

Positive experience: End of shift, excellent service. It always seems busy during the last hour of the work day. Staff handled it well, as he was alone. Kudos!

Fantastic experience: Exceptional Service from Aldrich at Gamestop I just received exceptional customer service from Aldrich at Gamestop, and I couldn't be more impressed. As someone who is admittedly clueless about video games, I was pleasantly surprised by Aldrich's patience and extensive knowledge as he took the time to explain the details of various games to me. Despite my lack of knowledge about games, he didn’t made me feel out of place. Instead, he patiently listened to my questions and took the time to provide thorough explanations about different games, genres, and consoles. Aldrich's passion for gaming was evident as he effortlessly guided me through the intricacies of various titles, offering valuable insights and recommendations along the way. His expertise and genuine enthusiasm for the history of job was absolutely evident. Moreover, Aldrich's professionalism and dedication to ensuring that I walked away with a better understanding of the gaming world did not go unnoticed.

Negative experience: No open in 3pm ? Afff

Positive experience: I have no idea why I’m still waiting to get rung up

Negative experience: They said I had to be 17 or older to return something

Positive experience: Eb games is much better

Fantastic experience: It's Cool Store With A lot Of Interesting Games

Fantastic experience: My Old Stomping Grounds From Back In My High School Days

Fantastic experience: Great Service

Positive experience: Ideal place for Gamers. A lot of games for sure but don't expect to have computer parts or upgrades. A good place in general.

Fantastic experience: Pretty nice staff. Called me to let me know about my pre order being ready a day prior.

Fantastic experience: I found what I needed, thank you!

Positive experience: Not a huge selection but very friendly service

Fantastic experience: NICE

Fantastic experience: Every nerds Paradise!!

Positive experience: It was ok. We like Hilltop Plaza and Sun Valley

Fantastic experience: Manager is cute. Service is nice and speedy. Employees are polite and helpful too. I live in Daly City and I go out of my way to make my game and nerd merch purchases.

Fantastic experience: Christian was so nice and provided excellent customer service regarding all my questions for a device trade in. I was able to trade in my old PS4 controller for this new beautiful red one. I was credited $25 towards the new controller. No membership needed. Also had an epic nerdy conversation about the games we were playing

Fantastic experience: Todo bien

Positive experience: Staff is nice, helpful and friendly just you just your regular gamestop

Fantastic experience: Great place for used games

Positive experience: So small compared to other GameStop stores I've been to, but they still have a lot to offer. I'll be back, a t-shirt I wanted was sold out.

Positive experience: Great store with a good selection of video games and merchandise. Staff can be very helpful.

Fantastic experience: Great place, very nice staff, unfortunately didn't have what I was looking for

Negative experience: they had two, plain black, pre-owned dual shock controllers in stock. why does gamestop still exist?

Positive experience: Small, poorly organized and drab.

Fantastic experience: For my son. Great

Fantastic experience: I heard this company has a great stock to invest in.

Fantastic experience: Friendly assistant. Nicely laid out store and well organized. Decent prices for games. Found a good price online and picked up in store.

Fantastic experience: Easy and friendly customer

Fantastic experience: Good people and friendly makes sure everything is good and able to find items

Fantastic experience: These cats rule, an all that jazz!

Negative experience: Terrible service, sold me.something and tells me this was a higher quality cord then I the one I needed. Turns out the cord wasn't compatable with my game system.

Positive experience: great store! employees are super nice and patient and they have a surprisingly good stock considering the store is rather small! they have a great selection of ds and 3ds games and an ok selection of switch and ps4 games as well. i think they recently got rid of the display with ps3 games but they still have them if you ask :) would recommend if you’re looking for new or pre-owned games or accessories.

Negative experience: Bad customer service & experience serramonte & Colma location

Fantastic experience: Andrew was super helpful and awesome! Thanks

Fantastic experience: I like it there so much

Positive experience: Wonderful games.

Fantastic experience: 很好

Fantastic experience: A lot of interesting games.

Fantastic experience: Like gaming

Negative experience: Need more staff

Fantastic experience: Play videogames

Fantastic experience: Great service

Positive experience: It was very cramped when i went there but the employees made me feel comfortable even while it was busy

Fantastic experience: Well stocked store with great customer service.

Positive experience: Nice but very small

Fantastic experience: Best games they have every games abd sometimes limet time consoles like a ps1 or nintedo ds or even a sega console

Positive experience: It is where games go to die.

Fantastic experience: This place is amazing great stuff and staff nice people getting games

Positive experience: Ok and busy. Gast service

Positive experience: Perfectly fine Gamestop with mostly really friendly employees that love to talk about video games, which is really cool. I've bought several systems and gone overboard buying games here more than once. Not always the biggest selection but only because its a smaller mall location but they also always had wanted so I can't complain.

Negative experience: Me decepcionó porque no había mucha variedad de productos en esta tienda pequeña.

Fantastic experience: I really like this gamestop. I go to get a gift card for games, traded 2 of my nintendo switch games for a fine amount of money. Friendly service. Just love it.

Fantastic experience: Very helpful and knowledgeable staff!

Positive experience: This GameStop is better that the one in Westlake. They still try to up sell you but they're not that pushy.

Positive experience: Great place to get bb video games

Fantastic experience: The staff here were incredibly helpful, especially Otto (I think that was his name)! They made sure we got the best deal when we came in with a PS4 to trade in, made great recommendations, the whole nine yards.

Fantastic experience: Excellent helpful and knowledgeable staff...loved my experience.

Positive experience: It's a gamestop

Negative experience: The employee I encountered was extremely rude and snarky when I tried to exchange a console. Would not come back to this location.

Fantastic experience: eh

Negative experience: Game stop is a good place for gaming related stuff. This game stuff didnt seem to have a lot of stuff you would normally see at other locations. They did not have any playstation 4 pro bundles other than the pre order ones. All good but overall I'd say is a very small store.

Fantastic experience: Loja muito massa para quem gosta de games.

Fantastic experience: Plenty of games, they will enjoy. The people are nice.

Fantastic experience: Childhood memories flashback!

Fantastic experience: Love this place

Fantastic experience: I love how the staff is educated on whatever questions you have.

Fantastic experience: the clerk was patient and helpful