GameStop

Positive experience: staff was very helpful, nothing bad about most of them. there was only one that was somewhat disrespectful because they told us to “take our time” while trying to pick up a paid item. we had our hands full of other bags that were full as well. it was quite funny, but it could have been worse with someone else. no disrespect to the person, he probably had a bad day.

Fantastic experience: Malachi and Lexi were super helpful. I felt bad for them because the people ahead of me in line took super long to order Pokemon cards, but they still managed to help me out while dealing with those difficult people. Give them a raise!

Negative experience: Came today they priced something wrong and so oh we accidentally put the wrong price so they mis lead people to believe the price on something and gave me a hard time close this store it's bs

Fantastic experience: I traded in some games and a controller for 17.50 definitely worth it

Fantastic experience: Very helpful and nice. Definetly recommend this location over any other.

Fantastic experience: Went to the switch 2 event the HypaSaur was the best part of the event !

Fantastic experience: Christian was very helpful

Positive experience: It's a gamestop. It's definitely a place that you're familiar with

Negative experience: Was checking out a item and the employee decided to sing a song to me while scanning my item didn’t offer a bag

Negative experience: I would not buy any item from those guys, they sell items that are refurbished as brand-new Way Above the brand market price and they don’t honour the return policy. I have a controller that the salesman acknowledged that it was defective Prior and had to be sent for repairs before he sold it to me, yet it was sold above the brand new market price and when I found out that there was an issue with it, I tried to return it Or get it fixed immediately but they refused to return, refund or fix. I honestly will not buy anything from them . Mike was rude and I don’t think that the store is trustworthy.

Fantastic experience: John Mark was incredibly knowledgeable and very enthusiastic in assisting us if we had the questions. Great customer service!!!!

Negative experience: Only one guy working desk and allows people to cut line.

Fantastic experience: I have not had any issues here. They actually have PS3 games, which is nice for me since I don't have the newer ones and I don't buy physical Switch games. They also have cute Kirby plushies. ^~^

Fantastic experience: Perfect. The worker was super nice and actually the store is perfect.

Fantastic experience: If you buy a lot of video games and/or video game accessories and/or video game related toys this is as great place to rack up rewards, points and discounts. Also the staff members are generally very knowledgeable about video games across the board and therefore usually very helpful.

Negative experience: Have not been to a store with so much staff, long lines but only one person working the register. I don't get it, it's like they don't want people to come back.

Fantastic experience: Awesome staff, Sadie and Nathan were super helpful and friendly!

Fantastic experience: Wasn't to happy about the $$ got for my trade in. Having said that, Alyssa was a huge help and was extremely friendly and went above and beyond to help me find something for my niece.

Positive experience: Closed till 5:30pm

Negative experience: Wnated to go and browse but the store was closed at 6pm and not their posted time of 9pm

Fantastic experience: Maryel was simply wonderful and extremely helpful. My son and I went there today when the store opened and we were looking for a particular key card. I don’t know anything about games and accessories, she was extremely patient while he was explaining what he was looking for. She then helped me and my mom in explaining what was needed to get my son what was needed. We left the store with one happy 10yr old. Thank you Maryel for all you did today!

Fantastic experience: Maryel was the best customer service I've ever experienced at a Gamestop location. Very helpful in every way.

Negative experience: Clerk too busy to sell us anything, on phone acting as if we weren't there

Fantastic experience: Nice Pokémon cards amazing prices you should come here

Negative experience: don't do refunds

Negative experience: Не возвращают товар хотя не прошло 14 дней

Fantastic experience: Good place..always got what I need when I have gone there

Positive experience: Well what an experience! I want to say that this store is pretty great for good reasons and bad. Mario and Nina are some of the best customer service representatives ever! They bring energy to this game store in all honesty. Unfortunately I encountered a newer associate recently who wears glasses and wasn’t as delightful..he doesn’t have his name tag on them which I would imagine why…terrible customer service from this certain employee. Treats his peers a bit trashy too which is so unprofessional.

Negative experience: I went in to purchase a game and I was offered a deal to become a pro membership. This deal did not exist, the wrong game was ordered, and no one at the location or with gamestop customer service has been able to assist. I was misled into a deal I was already skeptical of, and I can't seem to get my money back through the usual channels. Everyone wants to pass the buck. Awful experience.

Negative experience: Long time customer not any more Google did not honor the 100 gift card I was sold.

Negative experience: Fire the glasses dork with the crooked teeth. Watched him fumble 3 customer service interactions in 5 minutes.

Negative experience: First off I want to say I used to enjoy shopping here until I had a HORRIBLE experience once this incident took place a lil while ago .Me and my husband went into this store browsing for new video games and such and the gal with the long dark brownish hair (light skinned I think) and some tattoos (so I can describe who this is) behind the counter was flirting with my man. And even when she saw us together she continued. Also after I was right there needing help she completely ignored me but only insisted on helping my husband disregarded me totally. Then this woman had the AUDACITY to flirty tell my man to come back to see her and show her his remote ( which he never brought up) I said I have used remotes she ignored me and said she can’t wait to him again? I have never heard of this behavior at GameStop in my life don’t come here as a family or bring your husband here because that was entirely disrespectful and even walking out the store we were trying to leave but she kept on talking to him worst part of it all was this was on my birthday and I was in tears. as a long time buyer I won’t be coming here again. Also this similar situation had happened to a friend of mine TOO! But! To her boyfriend? GameStop what kind of people are you hiring here? Terrible service zero stars. 0

Positive experience: Prices are high but that's a chain thing. The staff at this one are awesome though.

Fantastic experience: Great place to shop! Always have great deals and awesome staff!

Fantastic experience: What can I say? My son and I both love video games, and Gamestop always have what we want. Thanks Gamestop!

Positive experience: Not sure why so much was clearance. Kind of makes me wonder about the state of this store plus guy behind counter was discouraging people from preordering pops saying they wouldn't actually show up.

Fantastic experience: Very friendly, and awesome people

Positive experience: Very busy inside a small area so it's hard to look at anything.

Negative experience: Worst gamestop store! If you are buying from this location, make sure that you check that your games are actually inside the cover. One of the employees did not put my game inside the cover when buying the game and now gamestop is refusing to refund me or replace my game…. Completely unprofessional and unacceptable.

Positive experience: Love GameStop the mall is so crowded though.

Fantastic experience: Oooweeee

Negative experience: Terrible customer service.

Negative experience: Went in browsing and asked about Playstation 5's a lady behind the counter asked me if I had a pro membership because they would have some on pro day. I stated that I didn't and wouldn't buy a pro membership just to buy one. She quickly snapped back and rudly asked well then why are you asking you can't buy one anyways. Needless to say I won't be back to this location and since gamestop thinks it's OK to only sell playstations to people who pay for their membership I will buy from somewhere else on the next drop. Game stop is dead to me, they are crooks.

Fantastic experience: Best gamestop fantastic friendly staff

Negative experience: Horrible customer service and fraudulent store. I bought my daughter a 500 Xbox to find out her father had already purchased it. I went the same day to return it box not even opened and they told me no problem it would take 3 days and I would receive my check in mail due to store supposedly having no cash. 3 weeks went by and when I returned to store the supervisor the bigger woman supervisor told me it was now corporate nothing she could do. She then told me "good luck" I couldn't belive it , then after getting no where with corporate, I returned to the store to have the supervisor begin yelling and accusing me of looking for new workers working to get other answers? What other answers could I get ? I wasn't asking for a later bedtime I was asking for my refund my money I was entitled to. My advice buy nothing expensive from them unless you are certain you won't need to return it .

Fantastic experience: Good games

Fantastic experience: Like it here

Fantastic experience: I love GameStop because if you don't know this you can take old get me equipment whether it's working or not you can turn it in for store credit and buy new gave me equipment. Or save it up for Christmas and buy you know get that $20 off that $100 video game your kid wants. Or get a headphone or whatever it is that you may be needing a pop funko. I also like GameStop because they have a 2-year warranty system that does cost extra money. However my son's headphones went out after about 17 months. They did the microphone part just stopped working and they replace them. With better headphones and did not ask one question. We were being honest and we would have answered anything they ask but they didn't even ask we brought in the box we brought in the headphones we brought in the receipt because you have to keep the box they put a little sticker on it and they gave us new headphones that was the end of that. So I think their warranty program is really outstanding and everything I've ever received from gamestop has worked well. Well I should say, everything that my gaming children have received from gamestop has worked well. And that goes down from 29 to 13 and a half LOL

Fantastic experience: Finally picked up a series X.

Fantastic experience: I haven't been to a Game Stop in a while. This was a good place to find a game for my daughter.

Positive experience: Poor return on your trade in, super busy store with small foot print and long line on a Saturday.

Fantastic experience: Good

Positive experience: I went in to find gifts and I did! However I had asked about the Nintendo switch lite and the employee kept saying "yeah the new Pokemon (something) is out" I asked A couple times about the switch, and kept talking about Pokemon but maybe he just couldn't hear me right?

Fantastic experience: Mitch was an incredible help! Very friendly and welcoming!

Positive experience: Great store staff that was there was nice and helpful unfortunately some items are a lot higher in price than their online competition Amazon but that's ok they also have a lot of older games that are priced really low. Great visit today Thanks for those that are here and available so we can shop much appreciated!

Positive experience: Really helpful and friendly staff

Positive experience: It is OK but thar is some bad. Games

Fantastic experience: GAMES

Positive experience: Didn't have what I needed but a good store

Negative experience: Prices are all but noncompetitive

Fantastic experience: Local video game store.

Positive experience: It's a nice store. My son bought amiboo for Mario's game.

Positive experience: No used game systems the last 4 times we've been there.

Positive experience: Too busy/loud inside to enjoy shopping here.

Positive experience: Good store

Positive experience: Had games

Fantastic experience: Clean, friendly and informative

Fantastic experience: They have really good selection and I enjoy their used games they're pretty well priced

Negative experience: A waste of time they have boxes on the shelf for games that don't even have in stock.

Positive experience: Didn't have what was needed..

Negative experience: I'm not sure how this place has so many used games on the shelf when they seriously low ball the people trying to sell their games.

Positive experience: Not a bad little shop.

Fantastic experience: Love video games.

Negative experience: The guy working had ZERO customer service. Made us feel like we were doing him a disservice by being there. Looked irritated just to answer a phone. Asked one question and received zero help. Sorry the mall is open again and you had to come in today.

Positive experience: This is nothing against the store, since the employees are awesome. So take this 3 star review as 5 stars for the store staff, and 0 stars for the company. I have a preorder tied up at this location. I've tried calling Gamestop's corporate number since the stores closed, and have been on hold for as long as two hours. I have emailed Gamestop regarding the issue of getting a refund. Got an automatic reply saying they'll get back to me ASAP. One month later, nothing. I've tried calling the stores that remain open and they've told me I have to call corporate. Still don't have my refund.

Positive experience: I love this place but i couldint find what I want I am on a buget of 20 bucks

Fantastic experience: Have fun

Fantastic experience: Great placeGreat serviceHuge selection of games

Fantastic experience: Good Prices on used games in good shape of course!

Positive experience: Fast and easy transaction. No long pitches and friendly

Fantastic experience: Bestest place to buy video games

Negative experience: No deals

Positive experience: Great place

Fantastic experience: Knowledgable service and great personalities. Highly recommend this location.

Fantastic experience: Always helpful! Always good choices!

Fantastic experience: All my nerdy needs in one store

Fantastic experience: Always and still will love all the GameStops. They have a great feeling to them and the atmosphere is different compared to other stores. It's almost like you can indulge yourself even more into their products.

Negative experience: Google needs to get it together because all I did was call and get a quote from them and I found out that if unless you bring in their brand new stuff they won't buy it false advertisement I say

Positive experience: They didn't have resident evil 4

Fantastic experience: The staff here was really helpful when I was shopping for a Nintendo Switch. Thanks guys!

Fantastic experience: Cheap games

Fantastic experience: If you are a gamer and are looking for video games or a new console this is the place to go. The staff is both friendly and love talking games with their fellow gamers as they help you find what you are looking for. Plus you can pay for a spot to get your hands on new releases first. I would recommend this for the gamers out there.

Negative experience: This gamestop has nice customer service but lacked certain plush my child was searching for. They also seem to have a problem locating merchandise their computers say they have in stock.

Positive experience: Almost always have what I need.

Fantastic experience: I would say the game stop is great it had what I wanted also plus I am more then likely going back there because target doesn't sell these any more sorry target to put you on blast and best buy ran out sorry best buy to put u on blast too but yes game stop is the best place I like it alot

Fantastic experience: Always my favorite store great staff great deals

Positive experience: People are actually nice there!

Positive experience: Knowledgable staff. Not enough registers. Line moves very slow...

Fantastic experience: I take my son there for great deals.

Fantastic experience: Better than my local GameStop lol