GameStop

Fantastic experience: Staff was so knowledgeable and polite. Very friendly. Great with kids and helping with suggestions. Luv the Auburn ca location.

Fantastic experience: Best camp site in all of Roseville. Is there a pokemon drop? Don't show up an hour before. Camp out the night before to beat everyone who has 5 people to a chair but only 1 person in line.

Fantastic experience: Went for a pokemon sv code, didn't get it, but the place is awesome

Fantastic experience: Brock and Dallas are exceptional employees. Not a single other way to describe those two. Extremely informative, helpful and very personable. Amazing experience today! Thanks guys!

Positive experience: The girl there complained about her job, she was glad she got a new one...

Fantastic experience: Manager was very nice staff were helpful and I got fair price for my indigo game cube.

Fantastic experience: Passed by this GameStop location earlier this afternoon. This is My first time going to this location in Roseville. I came in to sell ten Video Game discs. I noticed two people were at the register and I was waiting in line. When I walked up to the register, the worker Sierra was really nice and kind. Out of the ten video game discs, only eight of them were accepted which means 80% of the video game discs were accepted and the two other video game discs were denied. The service was good. I received almost $16 for the refund. By the way most of the video games that I sold were purchased more than a decade ago, some of them 2012 and 2015.

Fantastic experience: Great! I know all the hype for new pokémon, but nice to go somewhere and get 2 x 3pk blisters of OBF. Been an online guy for a minute and it's been abysmal, I'm sure you all know. Decided to get pro member and even go to a free Batman Rebirth figure with comic book sealed. Been playing PTCGL online and the clerk gave me some free code cards, too! Really appreciate the quick nerd out. May the 4th be with you!

Negative experience: So there was around 70 people in line for a pokemon drop and you got about 70 items so you decided to let everyone buy 2 packs, lame

Fantastic experience: Really nice staff and usually have extra collectible stuff like figures and plushes. The staff is always nice enough to remember me and let me know what's coming up and recomend a good preorder.

Negative experience: yea the reviews were right about this gamepstop. Came in to see if there were any pokemon cards for my twins boys and i asked what the limit was and the obnoxious rude employee responded “2”. I didn’t mind that but I asked how come other gamestop’s are different & both employees responded that they wanna give kids a chance to buy. which ok good for them right.. as i grabbed my 2 packs i went up to the guy who kept responding to my question to only say in a rude tone “im on lunch”.. made me feel very uncomfortable and just weird. I don’t understand anyone who’s on lunch to take there lunch at the register and act like they are working. Idk but i left my packs there and just dipped. Very rude employees who just make you feel uncomfortable. I don’t feel comfortable or safe to bring my kids into this kind of environment at all. This gamestop doesn’t feel very welcoming at all.. please save yourself the time/drive. plus it reeked of a bad odor

Negative experience: Would give 0 stars if possible. This place is a joke. And Gamestop seems to be heading downhill pretty rapidly. Completely incompetent staff. They don't care to be there, as previous reviews said. I also met the employee who stated he hated this job, it was too much to ask of him to stock shelves etc. I think he was the one who handed over my graded PSA cards to someone who was not me. My cards were lost in November. They are worth good money. Not only have I not been reimbursed for my grading fees. I have yet to be reimbursed for the value of my cards. Let alone my time after making 5 trips, 6 calls, an email chain to their online customer service center. Still nothing. It's been a week since I called saying I need a refund NOW for at least the 5th time since January. Do not waste your time and money in this store. They are garbage.

Positive experience: Wrong parts twice.

Negative experience: Hands down one of the worst Game Stops I've been to. Upon entering the store, the person working didn't greet me or my wife, nor did they talk to us the entire time we were there(maybe 20 minutes). While we were browsing the store, a friend of the associate, who apparently was also previously an employee, came in and the two of them started talking. My wife and I ended up finding a few items and an unmarked item to get price checked, but the employee did not acknowledge us and kept talking to their friend. The associate was saying they don't care about the place, should've just called out, and was "looking for another job anyways". This store should've closed down and the one on Pleasant Grove should've stayed open.

Fantastic experience: Great customer service Thanks Hayley

Negative experience: Terrible experience there with their staff. Today. I came and gave them my phone number to return something and they neglected to sign out before they process another person's order. When I went up to the front desk to ask Sierra SL what was going on, she was extremely rude and refused to help me even though it was her error. Mistakes happen all the time, it's how you handle them that counts. I tried to call GameStop corporate and you can't even get through on the phone to them. I feel like my personal information was compromised and neither the GameStop staff at the store or corporate is willing to do anything or help. My suggestion to anyone that's considering going to this GameStop, just walk next door to Target. They have better prices and far better customer service. Very disappointed with GameStop. I contacted them to try and give them an opportunity to rectify the situation. They have no interest in doing anything. If I could have given them zero Stars they would have gotten zero. Avoid at all costs.

Negative experience: Worst experience ever! Adam totally played me. I remember why I stopped shopping at GameStop today.

Fantastic experience: I love this store! Haley is the best ever. She's always hella happy and helpful. 10/10 for cleanliness and stock.

Fantastic experience: Thanks to Dustin and Adam for helping us out today. They were knowledgeable and patient with my boyfriend and I. thanks again!

Negative experience: Never answers the phone, so lazy.

Positive experience: Good store. A little small but rocking it with the merchandise. I love games and this store has it all.

Negative experience: Ganestop has a new sleazy way of buying controllers from customers. If the controllers are not charged they label it as defective instead if paying the normal cheapskate 30% value, they will offer 10%. just because they don't keep systems to properly test peripherals. I know they do that on purpose. The two clerks weren't too bad though.

Fantastic experience: Good spot. Didn't have a problem here. Some other GameStop's in our area kinda get annoying asking me if I need help then they keep asking then it starts to feel like I can't just browse around I'm just being watched . But this spot I didn't have a problem like that

Fantastic experience: Stopped by to see if there were any fun New holiday releases. Found cute fun Christmas deals. Friendly service.

Fantastic experience: Good store with a great staff.

Fantastic experience: I always have a great interaction with the employees! They are so kind and helpful. I know next to nothing about video games and they have helped me a ton multiple times. I love every employee I’ve met!

Fantastic experience: Not a bad spot

Negative experience: Went in grabbed super Mario deluxe they switched it for Mario party told me to add the sticker of a warranty in the case I went back to the car saw it wasn't the game I originally gave them to buy and they said they can't exchange it for super Mario because the plastic wrap is off I give them a zero star if I could they made me waste 65$

Positive experience: Very helpful. Got exactly what I was looking for. Only one assistant but was not busy when I was in so no issues.

Fantastic experience: The kids there are a big help

Negative experience: Online says they close at 8… so I wasted a 45 minute trip to get here at 7:30 and they actually closed at 6.

Fantastic experience: Huge shout out to Janelle!! She was so helpful and whenever she heard my babies talking about something she helped them find it!! She was SO AMAZING!!!!!

Fantastic experience: Evelyn searched for an item I left at the store a month prior. Eventually her staff found it. Just shows the amount of integrity her and her staff have at this location. This is all in addition to how kind, understanding and thoughtful she was. Great team!

Positive experience: good customer service, wish they gave better trade in value

Fantastic experience: Finally our search for the coveted PS5 is over! I get to be the best mom and my son got his birthday wish! Score!!

Negative experience: False advertising? Sales staff was saying the new items on display were unavailable but we could buy used items for nearly the same price. False advertising? Maybe. Annoying? Definitely!

Fantastic experience: Always a great place for games and toys the staff is always professional and friendly

Negative experience: Most of the time there’s just one person working and they always get their pre order deliveries late. Save yourself some time and go to a different GameStop.

Negative experience: Rude service.

Fantastic experience: Always friendly service, clean store.

Fantastic experience: Customer service here has always been top notch one of the smaller GameStops but the employees are friendly and knowledgeable

Fantastic experience: I went to Gamestop to purchase Super Mario Odyssey for the Switch. They had a new and used ones in stock. The price online was $42.99 and in the store it was $59.99?? Not sure why the discrepancy but Janelle said that they can price match Best Buy who also had it advertised at $42.99. That saved me a trip to Best Buy and was a great example of excellent customer service.

Fantastic experience: Very nice up front with what they have and can do and is just a good place to go

Fantastic experience: The people here are so great and helpful! Really friendly! When getting a gift card on a receipt they were really informative and had patience with me when I got my words mixed up. Had quite a few general questions and they took the time to answer them all. Overall doing a great job here!!

Negative experience: I don't know why I bother. It's not isolated to this location, but it's continued existence as a business flabbergasts me. I expect it to change but it only changes to worsening conditions. Hardly any used games. Hardly any games at all! I get there's chip shortages currently, but this company doesn't even have the stones to show new consoles online as sold out. They hide them from the site entirely. As a company that relies on games being bought and sold, you'd think they could get more restocks. Don't waste your time.

Positive experience: Not much stock to look through and they are still trying to get me to sign up/ preorder stuff which is just annoying. But friendly staff.

Negative experience: Employees here are idiots and have no idea what they're doing. Can't even price match their own website.

Negative experience: You're far better off ordering online. The staff wasn't knowledgeable and tried to sell me a game from the wrong generation of consoles

Fantastic experience: Great staff and awesome service

Negative experience: Worst service ever. As I was paying the guy got a phone call and instead of putting him on hold he was talking to the guy the entire time I was paying and then he refused my Hundred Dollar bill. This place is a absolute joke and we will never be going back.

Negative experience: Purchased a new copy of Persona 5 Royal for PS4 online for in store pickup. When I got to the store, received a very clearly used copy. They didn’t even bother to put it in new shrink wrap this time. Tried contacting GameStop customer service but no response. Unbelievable business practices.

Fantastic experience: Great insight on games and systems

Fantastic experience: love this place

Positive experience: Very low stock

Fantastic experience: They had what my grandson wanted for his birthday and the young lady that was working there was extremely nice and helpful !

Fantastic experience: The people that work here are so nice!

Negative experience: Go to the one on Lead Hill in Roseville or the one in Lincoln, the one on Fairway has horrible customer service

Fantastic experience: Very helpful employees

Negative experience: I placed an order on Friday a couple hours after they opened. I came around 4 o'clock to pick it up and I was confused that everything was shut down. I tried calling the store twice and nothing. I was confused because the store hours said 12-7. Then a lady comes out and I question her what's going on and she was incredibly rude and judgemental. She said I need to come back another day due to staffing issues. Now its sunday and I'm calling the store like instructed but they have the hook off the line so they wont help any customers . I PAID FOR THESE PRODUCTS AND I CANt EVEN prossess a refunds because you cant get ahold of anyone!

Fantastic experience: The people are so nice there they best game store there is

Negative experience: I bought my games online and payed and got my confirmation email but I was waiting for games stop email to pick my games up at this location and I put my order in at 4 and i haven't received any information and I PAYED !!!! ?? and I keep calling and calling the numbers on the door and nuthn is happening

Fantastic experience: My son loves this game store

Fantastic experience: Always knowledgeable, nice, and helpful people working here! We went to Gamestop today to get a new headset for my son's xbox. When it wouldn't connect, they had us bring our console in and they spent an hour helping us fix it! Wonderful people.

Positive experience: GameStop continues to surprise me with their deals. I had never really been an avid console gamer, however I love the old school Genesis and Wii, surprisingly there are still Wii games sold on floor at almost every GameStop around me! Staff was very nice and store was kept fairly clean. Only knock on the rating is due to the prices of the old Wii and Xbox 360 accessories, $35 for just a Wii remote? eBay has them for $10 with motionplus. Not the best place for console accessories, but one of the best for games.

Fantastic experience: Always friendly, great service. 8/10 they have exactly what I'm looking for. Great place to find nerdy/fun merch.

Fantastic experience: Good prices and great customer service, been going for years. Jamie the manager is always friendly and super chill.

Fantastic experience: Brought in a broken set of headphones and got them exchange with no problems, and since the new set was cheaper than the last ones they added another protection plan to cover it..

Fantastic experience: The staff was friendly, they had a good selection of merchandise, and the store was clean and spacious.

Fantastic experience: These employees are fantastic.

Fantastic experience: Friendly knowledgable staff

Fantastic experience: Cheap games

Fantastic experience: very helpful

Fantastic experience: Clean. Staff was nice. Had what we were looking for.

Negative experience: Walked in walked out...they need more help instead of having a huge line with one worker...

Negative experience: Very busy, regular customers given preference

Fantastic experience: It was my first visit to a Gamestop. It was much more than I expected. Got some cool gifts for my 7 year old son and the staff was great. The had good suggestions and were very personable.

Fantastic experience: Great spot AND THEY EXCHANGE EVERYTHING WITH NO PROBLEMS! GREAT STAFF!

Positive experience: Very knowledgeable and fun staff. If you have a gaming item on your list, this team can help you find it. They even take encrypted, have no idea what my kids mean jibberish and make it into exactly what your child wants.

Fantastic experience: Amazing service!

Positive experience: Very good selection if used and new games. Only wish they could do preorders over the phone. Lots of other toys and gear for your needs. Helpful staff with recommendations for what your looking for.

Fantastic experience: Love this place and has great customer service

Negative experience: Literally the worst customer service in the area. Unhelpful and rude.

Fantastic experience: Friendly and helpful

Positive experience: Pretty good service but in the end it's still a GameStop.

Fantastic experience: Great, knowledgeable people... and super kind. Buying used games there is so much cheaper than almost anyone, and they even offer cheap replacement warranties.

Positive experience: Killing it picking up some old PS3 classics!

Fantastic experience: The staff at this store is fantastic. Always sweet and always helpful.

Negative experience: I was doing a return and the girl didn't want to help me, she said she looked up the last 5 transactions and the items weren't on there. Returned other items with my phone number and my membership number then gave me a gift card. Problem was she didn't ask for my ID! Anyone who knows my number could steal the games and do the returns for a gift card! They were getting ready to close so she didn't want to be bothered when I left I found the receipt and went back but the locked the door in my face! Don't go here!

Fantastic experience: Best GameStop I've experienced in years. Staffed by the best kinds of nerds who I can have a conversation about anything from Critical Role, to fighting games, to DS genre benders, to running DnD games, to current events. Every two weeks I come by to catch up with this crowd and though my gaming backlog is way too much for me to hit and hold a job down, their conversation always leaves me smiling. Perfect for waiting to get a haircut next door too. Come buy stuff from these folks: they deserve your monies.

Fantastic experience: Helpful friendly staff. Great selection and good deals. No need to go anywhere else. They have what you want and if by chance they don't, they will locate it for you.

Fantastic experience: Love these places. I buy a lot of video games in person rather then online for the simple fact is that thier are more deals at the stores then online marketplace.

Fantastic experience: Best store because of good selection of games

Positive experience: I have had amazing costumer service here and like the selection, but I have also had bad service. All in all it's a GameStop come in to sell you games for a dime on the dollar and pay a pretty fair price on video games.

Fantastic experience: The best GameStop around. Knowledge staff and great selection. Everyone here really cares and is in tune with gaming. Highly recommended.

Fantastic experience: Nice ladies worked here has cool games

Fantastic experience: The people here are awesome. Wether your a gamer or not they will help you out even if they Don't have something they will look it up for you & tell you were to go. Used, new, or trade in games & consuls.

Positive experience: This is our "regular" game stop. Good selection of games, equipment, and collectables. Staff is always friendly and helpful.

Fantastic experience: The staff really went out of their way today to help me find exactly what I needed. Especially helpful for a Dad that doesn't know too much about video games.

Negative experience: unfortunately I can't leave zero stars, this is a zero star establishment people. Take your hard earned money elsewhere, where it will be appreciated

Negative experience: So I come in for a 2TB harddrive that says 79.99 on the package as well as online 10-15mins early so I could handle other obligations, but they didn't honor the price that was on the package, pathetic. This location is always backed up too, I know GSTOP are all time hustlers but really?