GameStop

Negative experience: Support small video game businesses instead………. the workers pressure you into their little rewards program when NO ONE WANNA BUY DAT….

Negative experience: I am writing this review as a retail district manager and business owner, and what I experienced at this GameStop location was one of the most unprofessional and unacceptable customer service encounters I have had in years. The employee working at the time, Kyle, demonstrated a complete disregard for customers, company standards, and basic workplace professionalism. Before arriving at the store, I called over eight times with no answer. When I finally arrived, it became immediately clear why — Kyle was sitting on the counter, texting on his personal phone, making no attempt to answer incoming calls. To confirm what I was seeing, I stood inside the store and called again. The phone rang. He looked at me, saw the phone ring, and chose to ignore it. Moments later, he had the nerve to say, “Yeah, someone keeps calling, I’m just really busy.” That was a blatant lie. I was physically standing there watching him do nothing but text. I drove to this location specifically for a DualSense Edge controller, only to be told they no longer had any. Because I had already made the trip, I felt pressured to settle for an alternative — a Victrix controller. When I asked a very basic question about the difference between controllers and explained what features I was looking for, his response was essentially, “Yeah man, I don’t know. It’s a good controller.” That level of product knowledge is completely unacceptable in a specialty retail environment. The situation only got worse at checkout. Kyle continued texting behind the counter while I waited to be rung up, then had to reset the system, forcing me to pay again. At no point did he apologize, acknowledge the delay, or show even the smallest level of urgency or professionalism. Let me be very clear: if one of my employees behaved this way, they would have been pulled aside immediately for a serious discussion — and possibly sent home. Ignoring customer calls, lying about being “busy,” using a personal phone behind the counter, and being unable to explain basic product differences is not just poor service — it is a failure of leadership and training. Kyle should not be in a front-facing customer role until he is retrained, if at all. His actions directly represent your brand, and right now, he is actively damaging it. To other customers: do yourself a favor and avoid this location unless you enjoy being ignored, misled, and treated as an inconvenience. To GameStop corporate and district leadership: this review should not be ignored. This is the kind of situation where a response should be, “We need to speak with this employee immediately.” Because if this behavior is allowed to continue, the loss of customers will be entirely deserved. Do better.

Fantastic experience: Yasmin was very helpful and courteous! Excellent customer service.

Negative experience: A list of things this store/company does wrong and that I experienced today. 1. They sell “new” games that are open, on display, with broken game cases.. congrats on your “new” game! 2. I bought the gold edition to a game only to find out the code voucher wasn’t inside the game case, and you guessed it, because it was already opened. I was assured the codes weren’t used so thought nothing of it, only to get home with zero codes in the broken opened box I just bought. 3. When I tried to return the game because they didn’t fulfill the purchase of the gold edition of the game, they go on to claim the game is now “OPENED” WHAT?!…. It was SOLD to me OPEN. 4. They pretty much told me they couldn’t do anything about it and I walked out with paying for a gold edition to a new game that was already opened, broken, and missing content. 5. The long hair duded who is always working there overheard my frustration with his coworker, he insisted to text his boss or coworker asking for clarification, only to not give any until he was asked by his coworker, so in theory it seems this other coworker was just talking smack to another coworker about my frustration, because any normal helping person in customer service would’ve stepped in to inform the frustrated customer, not stand in the back texting about my issue to not give any clarification. 6. Horrible service, and to think I just renewed my membership. Never again. The audacity for a company to sell opened/damaged/missing content games as “NEW” but won’t accept a return within 30 minutes after realizing their own mistake is CRAZY. I wish I could rate less. And before I get a response about “we need display cases for the walls” how about you go to the back and print those stupid covers you guys love to print out and give us. Pathetic. Horrible practices. Disgrace of a company.

Fantastic experience: The staff at this game stop go above and beyond and are legitimately great people. As a parent with young kids I don't know video games and I was able to call the store and get my questions answered, the other two GameStops in the area didn't even answer the phone. Then when I showed up to make a purchase they explain things to me and guided me through the process and didn't try to up-sell me on anything. Meanwhile I observed another customer who was in need of extra assistance and they were super kind and understanding. If you're thinking to yourself most video game stores are awful, this location is literally the one good one.

Fantastic experience: Nathanial was Excellent with answering all my questions & Addressing my concerns. Bought a Pre-owned Series S & was unhappy with its condition. He was very understanding & his customer service got me to upgrade to a PRO member & decide on a series X instead of just a full return. He’s a good guy.

Fantastic experience: I love shopping at gamestop because of the deals they always have going on with video games and other products that they sell. Im a very big gamer and always trying to find new games to play. Great staff to help you find what your looking for.

Negative experience: Every time I call the store.they never pick up!!!horrible!!!!!!

Fantastic experience: Everytime I visit my family in Pennsylvania I take them shopping nearby this store and I get a chance to shop for myself .. yesterday I bought a new controller and I'm satisfied with the service... I'm writing this review to also inform that I've been calling this store to ask if my i.d was left there since I did a return and it was needed to complete ... I've been calling from my NYC number since I live that far away ... I just want to know if it's there and can we speak further on how I can get it back since I live so far ...

Negative experience: My husband needs a PaRappa the rapper and it’s sold out, I try to, but my girl will, ask for it, and give it.

Negative experience: Went there to browse and I barely opened the door when the worker told me he was going on break for almost an hour. It was 7:45 pm and the store closes at 9. It boggles my mind that they have one guy working there.

Fantastic experience: My wife and I frequently visit different GameStop locations in our area, and we are most pleased with this location. We both agree Justin is one of the best sales associates we have interacted with, he is always very nice, patient, and helpful.

Fantastic experience: Staff was super helpful and lead us in the right direction with our purchase! Thank you!

Positive experience: Not bad staff was very friendly and knowledgeable. I found an item I was looking for

Negative experience: It's outrageous that it's 2 days before Christmas and GameStop has one worker and another guy that is supposedly just there for holidays but can't do any transactions. So there's a line about 15 people during these holidays. That's ridiculous

Fantastic experience: I went to buy a PS5 and Cody was very helpful and polite. I’ll definitely come back.

Negative experience: Tried to give me 28 dollars for my Playstation and I bought it for 200 never go there

Negative experience: How was this place not out of business? I went into reserve a game this week, it comes out in 3 weeks from now. They told me corporate policy is they no longer do in-store reservations I would have to go online and have the item shipped to me, what kind of cockamamie corporate change is this what is the fundamental use of GameStop if I can no longer Reserve anything there? I might as well buy it at Target

Fantastic experience: Just bought a Ps5 and the man was very helpful and knowledgeable

Negative experience: I’ve gone through so much bull with this fire already it’s insane. I’ve pre ordered games and when I go to pick em up on release dates they are closed even though it says open online this went on for 5 days straight. Finally got the game and now can’t even play it because bugs. This store need to be closed permanently. The absolute worse

Negative experience: Worst GameStop. Every time I’ve visited this store they are closed over an hour earlier than the time they advertise OR have kicked us out the store because they need to close early. When I asked what are your hours of operation, I was told “whenever my boss tells me to close”.

Negative experience: Kid with Afro didn’t even finish helping me. Realized it was time to leave and just left the other guy by himself as I been here 30 minutes. Very lazy I get that you want to go home but finish with your customer don’t leave them mid help. LAZY.

Positive experience: New titles available for preorder,or pay over time. Did not have the game I was looking for at the time

Negative experience: Do not work advertised hours.

Negative experience: Shudders are down and the store is closed at 5:30pm even though google says it is open until 8. That was about 30 minutes of my life I’ll never get back

Positive experience: I always like coming here. They are very friendly.

Negative experience: Dont go to this one. The Easton-Nazareth Highway one is SO much better and staff is sweeter. At this one, airport center, I purchased something and when I got home to open it, nothing was in the box. I returned the next day with my receipt hoping to get a refund or the actual product. The kid tells me yes, he will give me a refund. Scans my stuff and then says he can't give me a redund??? So now I have no product and no money back. What a joke. Didn't offer me anything else, like a store credit or something. just nothing. I didn't pay for a box, I paid for my product. I won't be returning to this one, they always give trouble.

Positive experience: Convenient spot, a lot of parking & it's always stocked up with new sealed games maybe theres like 1 or 2 they sell you open as new but personally I don't bother with those. It's easy to give them a call and ask them over the phone if they have sealed. Now only slight issue is a majority of the time it's poorly staffed. I had to leave a bunch of games that I wanted to buy because the line was real long & I wasn't the only one. I felt bad for the employee cause he was trying to go as fast as possible but you can only do so much when you are one employee there.

Fantastic experience: Team is very friendly and helpful. They've never let me down

Negative experience: Twice in one week I’ve stopped by during their open hours and the doors have been locked. I go to other GameStops and there’s 2-3 employees. This place? Good luck. If you catch them actually open during their scheduled hours, I suggest that you pick up a lottery ticket on the way home as well.

Fantastic experience: A gamers' dream store. The young man helped me with a few answers to my questions.

Fantastic experience: Staff helped resolve an online order issue and was very knowledgeable about company policies. Would go back to that location for sure.

Fantastic experience: The young men there are great. They know there stuff.

Negative experience: EN ESTA TIENDA HAY UNA EMPLEADA RASISTA, UN CLIENTE LE PREGUNTO HABLAS ESPAÑOL Y ELLA CONTESTO BIEN DESPOTA Y GROSERA QUE NO Y NO HIZO NADA POR BRINDAR APOYO AL CLIENTE, LA MUCHACHA TRAE CORTE DE CABALLERO PARA QUE LA IDENTIFIQUEN, GAME STOP ENTRENEN MEJOR A SUS TRABAJADORES,

Fantastic experience: Efficient & friendly staff. Thanks

Fantastic experience: Great guys working there

Fantastic experience: I've Only been here once, and I have nothing to complain about the place. Staff was knowledgeable, place was clean, items I came for were in stock. Also there was no line I had to wait in to checkout.

Fantastic experience: Great service

Fantastic experience: Got both my xbox series x and ps5 here great place

Positive experience: They use to have cheaper used control

Negative experience: All the bad reviews about this store are correct. Spend your money elsewhere, there is no customer service at this location. Go to the mall location.

Fantastic experience: This store has some of the most helpful & friendly employees of any location in the area!

Fantastic experience: The people are are so knowledgeable

Negative experience: Worst store ever, the manager was literally crying because he had to refund my money then kicked me out the store for being rude... We asked how were we being rude and he said because we were too demanding... the manger? Went to the other location at lehigh valley mall and recieved a full refund in less than 2 min. The product in question was a brand new nintendo switch lite with a full active warranty on it. Do not go to this store you will actually waste your time. The manager and his employees will literally tell you no about anything and if you disagree with them they kick you out. Thenhis employees who dont want to refund just pass the transaction to the manager who just kicks you out. This is probably why there store is always empty.

Fantastic experience: Great customer service

Positive experience: My son likes it

Fantastic experience: Best GameStop ever!

Positive experience: Was able to get my xbox series x so happy

Fantastic experience: Where is the play station 5.? I still can no buy it.

Negative experience: Everytime i go i feel unwelcome. Nobody knows what consoles upcoming games are on. They try hard to avoid taking trade ins. They ignore you as you browse and dont say hello when you walk in. Boycott this one and go to the mall. It might be crowded and have less collectibles but at least they deserve to stay open...

Fantastic experience: Power to the gamers that's all I have to say

Positive experience: Good

Positive experience: No playstaion 3 games.

Positive experience: If you like older games you can usually find them here, and for a good price.

Negative experience: I asked if they had any wildcat bundle codes and they just said no and not even look in the back or nowhere and the worker gave me a little bit of attitude.

Negative experience: This location is terrible. I wasted 2 trips to pick up a game due to a mix-up with an email address on our order. only to have my wife bring her laptop to the store for a third time to show the order confirmation. Never again, I will buy on Amazon before I ever buy at this game stop again. no consideration whatsoever. I would give a zero star if possible

Negative experience: Got there around 6:30 on a Saturday night and they where closed. Web site and Google said they would be open till 8.

Negative experience: I ordered a ps4 controller online and it says that it was delivered so I checked my mailbox and all around the outside of my house and it sadden me to see that the package isn’t there , I received that text yesterday. I’m going to keep an eye out today but it should have been either at my mailbox or around the outside of my house.

Negative experience: Terrible phone and online service! Call and they don't pick up and when they do they are extremely unhelpful and rude.

Negative experience: I bought a BRAND NEW for $199.99 Nintendo Switch lite online for in store pick up. When I got home and opened it, it was obvious that the Nintendo switch lite wasn’t brand new. I called the store and talked to the manager and she said it was brand new, and she couldn’t do anything about it... if I would have wanted it used I would have chosen the used option for $179.99. My charger had a rubber band holding it, and no plastic bag. My husband got a brand new one from Best Buy so I can confirm that mine wasn’t brand new like it says. This is false advertisement. So if you ever go to this store make sure to open your “BRAND NEW” item in front of them to make sure they are new and NOT used like mine. Will definitely not be going back to Game Stop! And FYI THANKS FOR THE MARIO KART 8 DELUXE that was in the cartridge holder, so much for being BRAND NEW. I guess it makes up for the price difference.

Positive experience: Good store with average selection of items

Positive experience: One of the friendliest staff I've seen in a Gamestop so far, they help with any questions and overall a good place.

Negative experience: These people need better customer service skills. Snobby manager. Learn to talk to people.

Negative experience: extremely rude and completely unconcerned w customer needs.

Positive experience: Lot of good deals

Negative experience: This store was always my go to GameStop. They were always great until Yesterday. I went in to pickup my pre-order of Pokémon sword and shield, Once at the register I found out that my pre-order was entered incorrectly and I would not receive the double pack. The manager said there was nothing he could do and that the pre-order only came with a digital code as an extra. Not only did he flat out lie! (Pre-order came with said code, steel book, and a poster) but he was rude in the process. Being that this location is across from a Target I went into target picked up the double pack with no issue. Went back into GameStop and got my refund. I will never visit GameStop as long as they continue to operate. This experience was terrible and honestly the manager should be fired. They lost a long time customer, avid video game collector, that has spent thousands of dollars in their stores.

Fantastic experience: ThIs store as always been my go to for gamestop considering it's the closest one to my house. The helps that they are friendly and always willing to help.

Positive experience: Cool ppl

Negative experience: I had an Absolutely terrible experience, bought an Xbox one S and It stopped working after about 10 minutes. I went back and exchanged it for another one and that one wouldn’t even turn on 0/10 never shopping at game stop again

Negative experience: Can't answer the phone and closed before there closing time

Positive experience: They have a pretty good selection

Fantastic experience: Staff was very knowledgeable about new and upcoming games

Fantastic experience: Nice place we been going for years

Fantastic experience: My Grandson favorite place. The staff is friendly and put up with my grandson's shows.

Positive experience: The game selection is pretty standard, and the pricing of both games and systems is pretty outrageous, especially for used games that have been on the market for a while. Staff also has that problem of not taking a female in the store as seriously as a male and has shunted me off for male customers more than once.

Positive experience: Great staff and have any time of game you’re looking for

Fantastic experience: Nik

Fantastic experience: Great customer service!!

Fantastic experience: Phil in Allentown is a great guy! Always helpful!

Fantastic experience: I like this stored in particular always good stuff for your buck..assistant manager is really nice and knowledgeable..

Fantastic experience: My boys love this place. They picked out 8 games on their last visit. We're heading back once Mortal Kombat 11 arrives!!

Fantastic experience: Nice selection of games and the workers are very helpful

Positive experience: The employees are very helpful I usually can find what I want

Fantastic experience: Very helpful staff

Fantastic experience: This store is great... The service i had was incredible especially on Christmas Eve.. The person who helped me his name was Israel (as it states on my receipt), He was very helpful and knew exactly what I was looking for when it came to the Pokemon Trading Cards... He was even nice enough to let me know that they had a great sale for what i was looking for... I even purchased 2 gift cards so my son and nephew can experience what i did as far as his knowledge of trading cards... I'll recommend anybody to go here... Thumbs up on customer service...

Positive experience: Good store

Positive experience: Service is great and some prices are fair.

Fantastic experience: great and smart employees!!

Fantastic experience: Great customer service. Helped me with all my questions

Fantastic experience: Awesome Employees and services

Fantastic experience: Nice friendly service...

Positive experience: Video game shopping.

Fantastic experience: Excelled

Fantastic experience: They solved my problem in one day my broken ps4

Positive experience: This I believe is one of the better games tops in lehigh Valley staff is pretty friendly my son normally knows what he wants and they have a great selection. Because it's attached to other stores parking can be hectic but as long as you go out a good time morning to early afternoon parking is easy

Fantastic experience: It's where I get all my games from so it's fantastic.

Fantastic experience: Best gamestop of all. Customer service is awesome and their game knowledge is always on point

Fantastic experience: Great manager

Fantastic experience: No one compares

Fantastic experience: Great service