GameStop

Positive experience: Didn't have anything I needed.

Negative experience: While I was in the store making my purchasing decision two workers by the names of Lukas and Victoria were loudly discussing the perceived discordance of another worker, complaining about their work, schedule, and medical accommodations. I found this behavior to be incredibly rude and unprofessional and I hope that these two will choose their words more wisely in the future!

Fantastic experience: Awesome customer service.

Negative experience: I gave 1 starts cause I want to shop here, but sometimes the employees wont let me or take my money, pulled a thick numbered auto of roman Anthony, the worker wanted me to stuff it in a normal semi rigged top loader the 1's you send normal cards in. I said no ur not gonna stuff my card in that and brnd up all my corners, he swore that was the only way, well I looked on the psa app, and they say u can send thick stock cards in a mag case or a thick top loaded. The employee wouldn't even listen to what I was saying tried to sell me penny sleeves 2 different times. He doesn't have any knowledge of cards or card condition standards, just because its not important to you doesn't mean its not important. I dont want my stuff bent or scratched. Prices decrease drastically from 10 to 9, so its very important to not get finger prints or anything on the cars. Some people dont understand. I drove 5 miles to another gamestop and the lady working knew exactly how I felt and she took care of everything. So I guess you need to make sure your employees are up to date on card info. Thanks.

Negative experience: Not open at online hours.

Fantastic experience: The woman I talked to have the greatest customer service I've ever experienced ever in my life, I bought a PlayStation VR 2 headset I have never met somebody so nice in my life I wish all people are like this

Fantastic experience: Black Friday, right? Woodland Hills Mall GameStop is probably a quarter of the size of this shop, and had 10 more times the people in it shopping. This one had maybe, 10 people total, a lot more space, and for Switch games, a seemingly larger preowned selection. Great store. Remember, 90% of the bad reviews for GameStops tend to be someone thats upset Ryan's World Racing only gets you 50 cents for trade in or something.

Negative experience: Charging 15 dollars for a free promo

Fantastic experience: Michael Gregory Thomas July 12 1987 Microsoft xBox 360

Negative experience: They are closed when the internet says they are open. Please correct your hours it’s very frustrating, and a waste of time to come out and find the store not open when the hours clearly state you are.

Negative experience: When in there with DVDs and games and they were plastic wrapped to keep them in good condition the employee told me that I would have to leave the store and unwrap them before returning in the store to sell them or trade them in then he told me that I'd have to go to a different store or come in tomorrow that was pretty upset because I was sitting outside for 15 minutes waiting for the store to open the first place

Fantastic experience: Always can count on them to have the newest games

Fantastic experience: I went in at about noon on 3/12/25 to warranty out a controller. The associate that helped me was super polite and friendly. I always do my game stop shopping from this location beacuse the people working there are always great and helpful but the lady that helped me today was the best yet!

Negative experience: YOU NEVER ANSWER YOUR PHONE!!!! You got 2 stars because the shop inside is clean.

Negative experience: !!!This place does not exist anymore!!! It relocated on 2nd floor across the food court. Gamestop needs to take this off. False advertising. Update: they brought it back. But Google combined the mall gamestop with the gamestop outside at the intersection. So weird.

Negative experience: I was here at the end of last year. I came in and the big gentlemen with the afro was standing at the register just looking at me. There were 3 other people in the room but he didn't say a word. No greeting whatsoever. The group of people left and it was just me and him. I walked to the front side and he started walking near me, being a girl and all it felt soo awkward. The creepy part was, he didn't say a single word. Then I walked to the back and he came back there as well, acting like he was looking through items. Then I walked back to the front and he came back to the register. I felt soo creeped out I just walked out of gamestop. This location is right by star bucks on 71st. I'll never be coming back here again. Good game selection though.

Negative experience: Have been going to GameStop for years no problem, the last few times I’ve went they’ve really gone downhill. Just left to trade in a controller that was under warranty and they gave me a preowned controller and the warranty doesn’t carryover so you have to pay the $12 again on top of that asked me if I wanted to use a five dollar coupon I said yes because it expires on the 30th then when I leave, I realize that they renewed my membership without even asking and they can’t refund memberships. Complete scam buy your products from the actual company like Sony or Microsoft. Yes, it may take you a little bit to get it, but there are a lot more honest about their word.

Negative experience: Multiple different things for this locationa and none of them have the correct opening time of noon. What kind of business that wants business opens at noon everyday???

Negative experience: The manager ignored 2 customers as he was completing boxing of some products, I then had to ask for help getting a headset out of the case from an associate that was waiting on a different customer to pick out a game that was doing a trade. I then sat in line fore over 5 minutes while the trade customer was still picking through games and the other customer was being helped by the by the manager who kept trying to upsell. I eventually walked out because I was tired of waiting while one associate was doing nothing because she didn’t want to close out the trade transaction while he looked around. Meanwhile, there were 2 registers open behind them that she could have rang me out on anyways. Horrible customer service, and I would not recommend.

Negative experience: On June 26, my friend gave me a PS Backbone for iPhone for my birthday, the next day I opened it to use it and surprise that it was not acceptable for my iPhone 15 promax since there were no details in the box that it was for a specific model , so I decided to go return it. It happens that they do not accept the device. The same seller assured my friend that they were for all iPhones. They redirect me to the call center and it happens that in their policies the product cannot be opened. #114271 Douglas supervisor denies the return since it was open and there is no possibility and at no time did he give an option or recommendation. It is incredible how they wash your hands as a client without carrying any type of responsibility. I will make sure not to buy from your stores again.

Fantastic experience: Sorry if this review seems weirdly worded, I’m typing with voice to text as I’m driving home. Mathew gave me the best customer service I’ve ever witnessed. Not gonna go into details, but he is great. If he’s not a manager, he needs to be, and if he is a manager, he needs a raise.

Negative experience: The staff working the evening of 4/19/24 was too preoccupied with their discussion about Ariana Grande to so much as greet me. Looks like the competition across the street will be getting my money.

Fantastic experience: Today, I went for what no gamer wants to do, sell games. David, the store leader, was very kind, helpful and informative (I did have a lot of questions). This place did offer the best buy-back value for my games. It is a small location, but they are able to order from others in their chain or give you directions if you are looking for a particular game. Unlike many game stores, it was very orderly and aesthetically pleasing.

Fantastic experience: Super amazing staff. Two journeys there, two quests fulfilled.

Negative experience: Honestly its not the store it's the company. There isn't much of a selection for games at this location, and I kind of find it demoralizing to watch someone be finger printed to trade in their games. I only went for a physical copy of a game yet I watched a guy be passively aggressively be treated like a thief. Company policies are wack I get it, but I would continue to buy digital copies instead of support that place.

Fantastic experience: Good service and knowledge

Positive experience: Crowded when we went but it's per usual for this store. They have very limited inventory here so call ahead if you're looking for something.

Positive experience: Games yes I love it

Positive experience: Good place to find games

Fantastic experience: Usual gamestop they won't give you anything for trade ins but they do have some excellent products.

Positive experience: The store was clean but has a sewage type smell... idk where from, but it was there. There are lots of good-looking items though.

Positive experience: Very friendly staff

Fantastic experience: Great store, awesome selection and super friendly staff.

Positive experience: The prices are a little much, but besides that I love gamestop!

Fantastic experience: I like it

Fantastic experience: Great service

Positive experience: Ok

Negative experience: Poor customer service.

Fantastic experience: Woodland Hills Mall the place to be

Fantastic experience: Great customer service, very knowledgeable.

Positive experience: Busy

Fantastic experience: Hands down the best Game Stop in the Tulsa area and surrounding. Every other store we call to see if they have something in stock or walk in and they’re immediately annoyed and act like we’re an inconvenience to them. Paying customers, an inconvenience, imagine a world in which that exists. Huge shoutout to David and his team!! We have been in twice to visit with David on release day of new Pokémon collections. He remembered us! Always a pleasure chatting with him, and he’s the only person that works at a store in this area who is willing to go the extra mile to check his inventory when we call! I’ll always go out of my way to go into the mall, solely to deal with a decent human who desires to work in customer service.

Fantastic experience: Great deals

Fantastic experience: Really helpful people really nice we bought a wireless headphones ❤️❤️

Fantastic experience: It's GameStop! What else can I say. I'm not much of a gamer but I always enjoy waking in and seeing their collection of items. Got me my Yoshi ❤️ from there so I'm my fiancé always gets his controllers from there and enjoys the benefits of their memberships. Fun place.

Fantastic experience: Dallas & David are Rockstars! Highly recommend!

Fantastic experience: The best gaming store

Negative experience: Sold me a defective game, refunded but refused to refund the extra charge for warranty. When I said cancel the transaction and I’ll go to Broken Arrow where they operate with integrity she said she can’t done deal. So not only did she not refund as she said she was, she also wouldn’t reverse her error. This was Jan 3 2022 at 2:10pm Tulsa Woodland manager on duty.

Fantastic experience: Great place to buy video games

Positive experience: Well being day after Christmas was out of just about everything

Fantastic experience: So many items and good ones and it’s nice

Fantastic experience: Nerd Heaven

Positive experience: Good selection, but didn't feel welcome.

Fantastic experience: Standard game shop experience. If you've been to one, you've been to them all. Nice and clean and friendly staff though which makes the difference.

Fantastic experience: Always great service. Good selection on switch games.

Fantastic experience: Helpful personnel

Fantastic experience: Love the discounted games.

Positive experience: Not what it used to be at all

Fantastic experience: Very nice, patient, and knowledgeable. Talked to me in a way that I could understand as a new game console purchaser.

Fantastic experience: Got the console I wanted with warranty and friendly service.

Positive experience: Friendly

Fantastic experience: Great customer service!

Fantastic experience: Employees are always nice and welcoming

Fantastic experience: Love this store. Friendly staff. We've been going there for many years.

Fantastic experience: This place had some cool stuff, bro, like it had a mario hat, that's pretty dang awesome if you ask me.

Fantastic experience: Always help me out with great service

Positive experience: Glad this location is still there.

Fantastic experience: Very helpful they were

Negative experience: Seriously wish I could give it one star. Spoke to an employee on the phone and told me I could come in and return a game WITHOUT the plastic on it and that said employee and manager would honor it. That was not the case. I arrived and the manager informed me that I could NOT return it without the plastic on it, didn’t really give me options and didn’t meet me half way. I got $17 back for a $115 dollar game. Incompetent and uninformed people. The lack of communication is seriously upsetting.

Fantastic experience: Funkoooos Once again im a hunter and been a long time subscriber. Will always choose gamestop first ฯฯ

Fantastic experience: Great selection, good service

Fantastic experience: Lots of good games i lovs going here

Fantastic experience: Awesome and very helpful

Fantastic experience: Went in to return a brand new nintendo switch and 2 new games with the receipt, box and all the packaging..9 days ago when I bought it the cost for all was $500. They bought it back from me for $185.

Fantastic experience: Good games; good sale prices.

Negative experience: Didn't honor warranty

Fantastic experience: Grácias por su atención y paciencia

Fantastic experience: Absolutely loved that I got educated by my big sissy Peaches on games n movies that to me seemed too hard to comprehend. I really don't care for real movies coz I hate living life as its human to do so. I'd rather escape life while gazing into silly cartoons. Education never stops tho! Love you sissy, Bear.

Fantastic experience: I have to say I'm impressed with the new Gamestop. They now host tournaments, have a couch co-op, and the kicker "you can play any game before you buy now" this is exactly what the game industry needs.

Fantastic experience: The place looks great after the recent remodeling.

Positive experience: Limited selection, well organized and helpful staff

Fantastic experience: Good service And nice employees

Negative experience: I was not there, sorry

Positive experience: It's ok

Fantastic experience: Sega, Nintendo, PlayStation, Xbox, games, movies, collectables, etc.....

Fantastic experience: Good store

Fantastic experience: The employees were very helpful & professional.

Fantastic experience: Nothing I needed, just like to look around

Fantastic experience: Friendly staff

Positive experience: The best place for your gaming needs. Selection is great , staff is very knowledgeable and courteous. Our son’s only place for new games and systems.

Negative experience: Called to sell my xbox 360 slim and they said they would give me nine bucks that it was a really old system and wasnt worth anything yet they are selling the same one for 70 bucks used. Thats like what 800% profit? This store should be shut down

Fantastic experience: El lugar ideal para todo lo relacionado a video juegos

Positive experience: Very cheap buy back on games

Fantastic experience: Cool place Friendly staff

Positive experience: Great place to buy games

Positive experience: a little pricey but a great place for games

Positive experience: They had it!

Negative experience: This place sucks... just like all the other Gamestops. I tried calling them, and the voice message says they were busy!! and to call back soon!!.. I called 3 more of them!! same thing... at 2PM on a Tuesday!

Fantastic experience: Good place to buy video games, nice service

Positive experience: 점원들이 아주 친절한 가게