GameStop

Fantastic experience: Love the service, hate the "resell" prices, but the folks that work there don't set the prices so I can't be mad at them. Employees always have great attitudes and are willing to answer questions. Hope They Bring Back VETERAN DISCOUNTS,

Negative experience: I’ve been coming to GameStop for the last three or four days because they have a product that I use off my grandchildren. I’m sitting outside the store. It’s 1106. They’re supposed to open on 11. There was a lady that pulled up in a SUV that looks like it’s been in a wreck or two green pants, black shirt I believe hair done up in a bun when in the door pull the curtain up went inside and locked it and she still hasn’t opened and it’s supposed to open at 11 and I’ll call twice and nobody’s answering the phone. It’s not a little bit Ludacris really strange. I wonder if she’s OK in there should I call the police just continue to wait or take my business elsewhere In all fairness, the other two GameStop, I have gone to and this one up until yesterday. I haven’t had any problem. I’m just shocked that she went in hasn’t opened yet.

Fantastic experience: Stephen was awesome, got a great explanation of the ps5 I bought. Thanks Guy

Negative experience: I can see why this store had zero customers inside. Bobby was a complete jerk. Looked at me and my husband like we were an issue asking about another store having the one thing we came to look for. AFTER him already telling us that the mall had it. Sir, customer service is literally your job. No matter how stupid the question might have been.

Fantastic experience: Best staff

Fantastic experience: Dude that helped me pre order next pokemon set thank god!! I will finally be able to get some new product!! I wish we could be like old GameStop days though. $5 to reserve it and then you can just slowly pay it off until release day!!

Positive experience: Went on a Saturday, friendly worker. But hard to find a parking spot. Next to Starbucks, and not much parking and difficult to get out the parking lot because it's on the corner of 61st & Memorial

Fantastic experience: Lydia stayed over an hour after closing to help us with a trade and purchase. For that we thank her

Negative experience: Went and boughta PlayStation 5 from them they told me it was a 1 TB come to find out it was only 825 GB they lied to me and I spent well over $800 on Christmas there won't do it again you can tell the owners don't care too because they don't answer the reviews

Fantastic experience: Inventory is up to date! Did it quick Google search of the product I wanted, picked this GameStop, and picked up exactly what I needed.. All within a 20 minute time span! Manager Jerry was very professional, super friendly and very convincing with the GS rewards. If I hadn't been 99% broke, I would have gone for it. 10/10 would come back.

Negative experience: Went to get a code for the shiny Pokémon for Scarlet and Violet and they wouldn't give me a code unless I made a purchase, which is not how it is supposed to work. Do not shop at this location.

Negative experience: I brought in a brand new game for trade in unopened originally $40 and they offered $3.50. You’re better off selling your games on FB marketplace. Also, the employee on staff couldn’t answer any questions I had and said things like “I’m not corporate. I wouldn’t know. It’s not for me to know these things. Can you just sign it? I don’t know why it says discount.” Completely inept and clearly doesn’t care about his job. Please don’t waste your time here.

Negative experience: I am writing to express my disappointment with the service I received during a recent interaction with one of your employees on 9/18/2025. While some of the staff have always been pleasant and helpful in the past, my experience on this particular occasion was entirely unacceptable and frankly, concerning. I called to inquire about the status of a PSA submission if it came in or not and (I don’t have access to my GameStop account or I would check myself) I was greeted by a staff member I had interacted with previously. From the start, he exhibited an attitude that suggested he had little interest in assisting me. He immediately dismissed my inquiry by saying, “Call back tomorrow when my manager is here,” with no further explanation or willingness to help. This response was not only unprofessional but also lacked any effort to provide basic customer service. What was particularly troubling was the fact that I had dealt with this employee before and knew he had access to the necessary tools and resources to assist me, including a key to open the locked drawer where orders of cards could be checked. When I reminded him of this, based on our past interaction, he seemed uninterested and unwilling to even check for the information I needed. I was disappointed by his attitude and the lack of initiative he demonstrated, especially given that this was a simple task that he had previously completed without issue. As a customer I expect better service and professionalism from your staff. I hope you take this feedback seriously and address this issue to ensure that future customers do not have to deal with such unhelpful and dismissive behavior.

Fantastic experience: Went there to buy an Nintendo eShop gift card, no problems! (On a side note, I used the money to buy Hollow Knight on my Nintendo Switch. Absolutely AMAZING.)

Negative experience: Very unhelpful, unknowledgeable staff. By far the worst Gamestop in the area. Go to the one in the woodland hills mall!! Much friendlier staff and they are actually willing to help!!

Fantastic experience: Gabriel was the most helpful employee I’ve ever met! #givethatmanaraise

Fantastic experience: The employee was very nice and helpful. I will return to this store.

Positive experience: Workers are kind. They sell magic and pokemon singles now!

Negative experience: Employee explains his tattoos to a customer why 3 people wait in line to check out

Fantastic experience: Had a good experience

Fantastic experience: Great place to get games cheap and Christmas stocking staffers to there

Negative experience: December 13 we went for dinner with friends we we’re still eating manager came told us to hurry and finished eating cause our table was already reserved we had to leave but there still a lot of empty tables around this manager is so rude this restaurant is always our favorite place to eat but no anymore in the future.

Fantastic experience: Very friendly people!

Negative experience: Store signs says open at noon, and there are 2 google places for this location that say it opens at 10 and 11.

Fantastic experience: Good place to sell games and consoles tou don't use anymore

Negative experience: Just left the store purchasing gift cards and the front desk girl was sweet! Not leaving a good review due to whoever was managing the store. This girl asked him to grab an Xbox just for him to rudely walk away and say he’s doing something else?! On top of that, the customers were standing right in front of her waiting! Once I picked out my items I walked right to him to check out (he was at the register) and he doesn’t even look up to me and says “she’s gonna help you instead” and proceeded to walk away and poor girl even thought he was gonna help. The way he spoke was honestly so ugly and rude I would hate to have management like that. Won’t be back unfortunately

Negative experience: Girl that closed on July 14th, 2024 in the Woodland Hills location was extremely rude. I was shopping and minding my own business with a few of my closest friends about 10 minutes before they closed. We were browsing and the woman rudely raised her voice at us in a demeaning manner, and sarcastically asking if we needed any assistance and reminding us that the mall closes momentarily. The interaction put a bad taste in my mouth regarding GameStop and their employees. I expect respect from any customer service worker when I grant them respect. I think immediate action should be taken.

Fantastic experience: They have game systems again so I'm happy.

Fantastic experience: I was waiting on my iPhone to get fixed so went it to kill time but ended up buying some precision rings. Vincenzo was awesome and even helped me save a few bucks with a coupon on my account I didn’t know I had. Also loved the overall vibe which counts for a lot in my opinion.

Positive experience: This franchise has steadily declined with very poor upper management. The staff and local store managers are usually awesome, but the big wigs up top are ruining it for everyone.

Negative experience: Gamestop shipped the wrong console, so naturally we called customer support. They told us to return to our local store for a return/replace so we go to this location per their instructions over the phone and the email says the same thing. The ‘assistant manager’ says they won’t honor customer service’s promise despite it being in writing and claim we are attempting to defraud the store. When asked for a manager the ‘assistant manager’ said they don’t have one…then he said they do but he’s just not there. Won’t provide a schedule to speak to said manager bc he doesn’t know when they’ll be in the store again. Then refuses to provide information for a GM or any higher management. Tells us to take it up with corporate customer service, who tells me that the store is in violation of corporate policy and they would be reported but that now we would have to ship the incorrect item back to the warehouse and get a replacement which will take an additional 2 weeks or more because this guy refused to do his job. Perfect example as to why this company was on the verge of bankruptcy so recently. If I could give 0 stars you bet I would. Absolutely abysmal customer service at all levels of this company

Fantastic experience: Easy access from the food court entrance

Positive experience: Service was good but prices are hard.

Negative experience: I have been to GameStop so many times and I have hated it every time I go.

Fantastic experience: Super helpful staff

Fantastic experience: Store is pretty small, which isn't too unusual seeing it is inside of the mall, but I did like the selection of items despite being how small it was. Good place to stop for video games!

Fantastic experience: Solid job on the Tears of the Kingdom "midnight" launch! I don't pre-order much but I would again from this store. Better Hylian merchant than Beedle.

Fantastic experience: My go to spot for games

Negative experience: Google has you listed as opening at 11am...found out the hard way you actually open at noon

Fantastic experience: It's in the mall so that makes it cool if you've just eaten lunch or dinner and just want to walk off your food. The staff is very helpful as well ,so I give them five stars

Negative experience: Staff will tell you one thing over the phone and then the complete opposite in-person. Mentioned about leaving a review then got laughed at. Will never shop or enter again.

Positive experience: Actually found some really good deals in their... way better to buy used games from them instead of let's say Ventage stock. And they have Super friendly staff.

Fantastic experience: Love this game stop has everything we have came for and love the fantastic customer service

Fantastic experience: I went there on last Saturday morning, very helpful staff. He listened my concern and addressed it professionally.

Fantastic experience: I was in on 08-27-2022. I asked about suggestions for games and the store manager made a suggestion, and even though i had to go to another store to get the suggested game the manager was still friendly and helpful workout making any money. Very good customer service

Fantastic experience: My grandson loved it. He found what he want and more. The employee was very helpful.

Fantastic experience: Always taking care of the customer great job

Positive experience: Friendly staff!

Fantastic experience: They always have great staff, knowledgeable about inventory in the store you have questions they got answers! Is where I get my video games

Negative experience: ** was months ago** Brought in a Switch but didn’t have all the parts needed to sell. Lady was very brisk & dismissive. Had little patience & when couldn’t sell it- dismissed my presence by turning around & working on something else. I was shocked. Then said I was missing X thing & nothing she could do. Sold it to someone in the parking lot as heading out

Negative experience: I called to ask just to see if they had the new Xbox in stock and she hung up on me. Without answering. I’m sorry I didn’t want to drive an hour without confirming

Negative experience: Go online and pay much less for anything you will find here. They over charge.

Positive experience: Good for gamers

Negative experience: confused as to why the open sign is lit up, but the door is locked. and there’s a written note on the door that says “back in 15” pretty unprofessional. several people have been waiting apparently longer than 15. weird.

Negative experience: Good afternoon, very disappointed customer here. I visited two Game Stops today trying to purchase a PS5 for my 9 year old son’s birthday. The first location in the Tulsa Woodland Hills mall explained to my husband and I that they were out of stock but we can go across the street to the other location (7103 S Memorial Dr, Tulsa, OK 74133) as they have them in stock for $727 bundle includes 3 games, charger and GS gift card. We went to this location, told the cashier that we would like to purchase the bundle in which she said it was $807. We explained that the guy at the other location told us it was $727 and there was also an ad taped on the door with the same $727 bundle price. The cashier then ripped the ad off of the door, tore it into pieces and said “Sorry the price went up”. No explanation or anything. As a consumer, she should have at least honored the price listed on the ad on your door and what the other GS location told us it would be. Very poor customer service and I will not be returning.

Fantastic experience: Is my favorite Game Stop in Tulsa I go there all the time

Fantastic experience: The guys found games they hadn't been able to find

Negative experience: It says on Google that y'all were open for Thanksgiving but you weren't

Fantastic experience: Always enjoy my trips to Game Stop. Staff was knowledgeable and helpful.

Fantastic experience: Lots of choices; good prices; the rewards program is the way to go if you buy a lot of stuff here.

Fantastic experience: I'm sure they are just like every Gamestop, but Google was wrong about their hours. They closed at 6PM on Sunday not 8PM

Fantastic experience: Very nice and knowledgeable associates here. The only thing is 1 of the associates store my sons tag off of his Pokemon plush and he loves collecting the tags. He said mama she took my tags Not sure if we can exchange but she did it right in front of my face while I was talking to the main cashier that day. We will be returning to see if he can get 1 with the tags or they can special order him 1. Them Pokemon characters don't come cheap.Other than that associate ripping the tags off it's been a wonderful experience.

Fantastic experience: Love love love Alex. He has been great to me and my boys for many years. Only game stop I will go to.

Fantastic experience: The staff here is always so nice and polite. They've always been helpful and they seem to stay in stock of items more often than other gamestops!

Fantastic experience: Love this place. The staff is always the best

Fantastic experience: This a great location I love doing my pre-orders/shopping here and they do get a big influx of people at all sorts of times. So they do there best to get to all of us.so just have Patience with them.

Positive experience: They have games.

Fantastic experience: Very friendly. Lots to choose from.

Fantastic experience: jedj

Fantastic experience: Good guys who appreciates their job

Positive experience: I was looking for a PS4 controller and this was one of the few places that has some in stock.

Fantastic experience: Helpful staff. Never close down these stores!

Fantastic experience: They’ve help us in so many ways for gaming solutions. Thank you and we love game stop

Fantastic experience: Always a great place to buy tha newest games and always friendly helpful staff!!

Fantastic experience: Alex is awesome! Very patient, knowledgeable, and helpful. Definitely tries to help you find what’s best to your liking vs just trying to rush a sale and try to get you to buy just any game. Thank you so much for a good experience. Definitely will be returning to this store for future buys.

Positive experience: GOOD PLACE TO GET GAMES!! good place to get games as any but the reason I go here is for good deals on games and I can ask questions about certain things and if I'm with any one at the mall or shopping center they're pretty convenient. their used game have a good insurance policy so if you break your game it be replaced. I don't recommend it, but if you break the game in front of them they will replace it that's pretty unique. And it a pretty good gamer vibe when there's not covid for the most part. I don't like online as much because you have buy over like $30 to get free shipping and it should be more organized online. I recommend amazon, or walmart online, before game stop unless there is a good online deal.

Positive experience: Didn't have the things I wanted when they told me to go to the other it still wasn't there they lied

Fantastic experience: Good (:

Fantastic experience: I was in a crisis trying to get my nephew a bday gift. Thankfully Nick was there to offer me the best advice on what to do for my 10 year old nephew! Now my nephew will get his bday gift on time and be so happy and surpised!!!

Negative experience: Didn't honor warranty

Fantastic experience: The staff was friendly, and as a gamer nerd, i could've taked to the staff for hours on the different games and consoles. Cleanest store I have ever been in too.

Fantastic experience: The staff are super friendly and helpful. My daughter and I love this store!

Fantastic experience: Good

Fantastic experience: Really helpful but prices are high....

Negative experience: Rude manager blew me off when I asked to transfer my warranty and employee sold the item I asked her for and said my bad I waited 40 minutes to be treated like I wasn't standing there I will never return staff needs to take customer service classes morning ruined and all you can say is my bad

Negative experience: Horrible customer service very passive aggressive and disrespectful employee her name is Amy I spoke to Amy today she refused to give me her employee ID number didn’t even want to give the district managers name I just need help with returning an item I purchased 2 weeks ago she was very rude and not helpful at all I also spoke to Nick last weekend he was also rude disrespectful not willing to help. I will never purchase anything from that store ever again they are only nice when you spend your money but if you have any issues after purchase they are very rude disrespectful and not helpful at all. I told Amy to have the district manager contact me as soon as possible so hopefully I will here from him soon.

Fantastic experience: Great service and great conversation. The guy knew his games well and offered many suggestions. Even convinced me to renew my gamestop account and recieve my GameInformers again!

Fantastic experience: The staff at this location is always great and friendly

Fantastic experience: Electric GameStop

Positive experience: The new community centric game layout is great. I'm a little disappointed that they have made the gaming centers pay to play, even for game pro members, but the new layout is a step in the right direction. Hope to see this in GameStop's around the country soon!

Fantastic experience: I love my Broken Arrow GameStop. They are knowledgeable, quick, and friendly. They would have do some really cool midnight launch parties with prizes to get the hype up and keep everyone happy while waiting. I feel like the individual stores are hamstrung by corporate though as they seem to always be changing their policies and midnight launches. Everything is dictated thru corporate. I like the new look of the stores. That is a good idea to have gaming in the stores that’s the new wave. The one constant complaint everyone has is the lack of money you get on the trade ins is a joke. There are even memes all over the internet about GameStop and their trade in policies. The trade in system is an absolute joke.

Fantastic experience: Pretty cool place for the gamers

Fantastic experience: Staff was very friendly and helpful. They quickly looked up where I could get a used copy.

Fantastic experience: Staff was super awesome. Helped me order from their warehouse when they were out of stock on a special item. So nice!

Negative experience: This has got to be the worst game stop ever has virtually no games compared to the other GameStops I've been to you better just go to the one in the mall if you're looking for games. It has about one-tenth of the content of any other GameStop.

Negative experience: Had call of duty infinite warfare bought from tulsa hills location. Called them was told they had a copy at memorial location, but sales lady wouldn't exchange copy to me. Saying her copy was damaged. Why say you have something but not sell it.

Fantastic experience: Very polite and available to help and clean.

Negative experience: The upgrade looked great but aside from that they got rid of a bunch of stuff that I go to game stop for.

Fantastic experience: Very helpful getting what I needed super fast. The new look in the store feels like the ultimate game room.

Positive experience: The stock level has dropped they don't have nearly the amount of products they used to. They do not carry what I'm interested in anymore. I guess they are going down hill. Ever since they redid the building for gaming in the back half of the store, I have hated gamestop.