GameStop

Positive experience: Love this place, excellent service from the staff and a great selection of Xbox, PlayStation and Nintendo Games. From What i understand too, This store is one of the other stores that have Retro games available, Tons of 360, DS and PS3 games along side some GBC, GBA and even SNES Games from time to time. The Trade-in policy is ok, For some reason they do not accept Passports but one of the employees allow us to use his own ID to continue the trade in! Overall, This Store is wonderful and i might even consider apply there for a Job if i get the chance to join up!

Negative experience: Don’t order online to pick up. It’s not accurate. I Had to cancel my order through GameStop customer service because sopposely the store told me when I called hours later that they canceled it from their side. Which they lied about(order was still active),not even a call saying sorry we couldn’t fulfill your order. I Wasted of money and time and now i have to wait for my money. Definitely some funny business going on. May ya get the life ya deserve.

Fantastic experience: The store is clean and okay but what really made my day was working with Melody. Melody helped my wife and I buy a switch 2. A day later we returned with some trade ins and they were more then willing to help us. The store was busy and they were the only one there. Extremely pleasant to be around and knowledgeable of the procedure.

Negative experience: Disappointed to discovered Gamestop marked up msrp by 50% on a new product still regularly stocked, then to have the worker claim my asking if there was any stock in the back room is a strategy used by thieves. Generally have good service here, not sure what the issue with the gal today, but she spoke intrusive thoughts to a paying customer and I’m not sure why. Especially considering I have cards being psa graded through this store, I want to always be welcomed back. Strange energy. Editing this now after getting scammed by GameScalp for Ascended Heroes and the Pokemon Day promo pack. Why are they charging 50% more for the blisters and 100% more for the Pokemon Day promos on the release day? That’s insane. Pokemon should stop supplying these scalpers, what a joke. Found another store with the sticker blisters for $18, GameStop sold the newly released freshly delivered blisters for $28. Pokemon day promos at the other store were also $18, GameStop is selling them for $38. Insane that they are a retail store with fresh stock and scalping new products to their pro members and calling it a discount. Lesson learned, they’re gonna have their stock pile up at those prices. BE WARNED

Fantastic experience: Sierra and Melody were very nice and helpful! Also Sierra had a Capybara on her shoulder so immediate five stars.

Negative experience: Store hours say 11 to 9 but when I showed up at 7:50 the store door was looked. The sign says open. I saw the employee a young man in a black hoodie walk out of the back to get his drink from the counter to go right back to the back of the store, crazy.

Negative experience: Came two separate times to buy my son a game and both times the employee was taking a mandatory break. This time he was still there but would not help us before his break. When asking for the managers phone number he said he is not allowed to give it out. How disappointing and I wonder how much business they miss out on with this poor management practices? Go elsewhere and save your self the headache.

Negative experience: Last Wednesday at around 2:00, a (large) woman at the counter with a crew cut haircut told my dad "he belongs in a museum" ?? And then proceeds to attack him verbally, bringing up politics and calling him a racist when he was trying to talk about his original playstation console You guys really need to let up with this brainwashed indoctrination hate spreading crap. Enough is enough.

Fantastic experience: Staff was awesome, friendly, patient, and explained things simply without making me feel out of place. Even walked out with an impulse backpack purchase!

Fantastic experience: Quick trades , efficient, friendly, retro games and good sale 4 for 40$ better deals than krapngames

Negative experience: After having customer service assure me there would be no issues with an instore return, they still would not help me. Wasted 2 hours trying to exchange an item I received a week earlier. No help here. When the world realizes that shiny cardboard at double the suggested retail price isn't worth the cost, gamestop will not survive. Feeding on FOMO is unacceptable and a bad business model.

Negative experience: I struggle with this location, only have good interactions with normal employees, but as soon as who I assume to be a manager steps in good luck getting good service.

Negative experience: I like GameStop because often I can come here to meet up with people in a safe space to trade MTG cards and Pokemon or other Game related items. Always the employees are nice and understanding that we are just trying to be safe. More often then not I'll end up buying something afterwards because that's courtesy. First time today a GameStop employee told us to leave, she was clearly the manager, and clearly was uncomfortable with us being there. Honestly that's fine, I'll gladly go to the other GameStop's around town who are nice, and really don't care as long as you are being respectful. The guy I met up with told me the girl who told us to go outside said she wasn't a tyrant just not 2 minutes ago to her employee.I think not, power trippin much? Do yourself a favor and go to the other great stops around Reno.

Negative experience: It's very obvious they're going out of business for a solid reason I bought $140 console and the controller has been a pain it looks like they pre-built it and try to sell it as a new controller the back right capping fell off it was just inside a box with the joysticks only thing being saved from hitting around the box the left pause button is not pressible it feels like it's sticky or stuck the up on the d-pad does not work you have to click it to where you can break the controller the controller itself has disconnecting issues keeps beeping and does not take no batteries called GameStop service ask the lady for her name to start the conversation she ignored me and kept asking for the shipping information after other attempts yo wasu finally said her name also mentioned to her that the controller was the only problem the Xbox plus cord were all fine she stated that the controller and a Stern voice that the controller is not the problem the controller has time to say and since it's new and if we would want to return it we would have to return the entire thing she said no matter if the Xbox works and the court works we want all of it back and will give you your money back and for being a legally blind and disabled person myself I feel like they slapped my face and defecated on my doorstep because they got me good it's very strange and odd they tell you to let the controller set in with the refund time is only 7 days they're going out of business their stocks show these creators clear out stores for them but it's not enough have a good life in bankruptcy

Fantastic experience: Customer Service Great and helpful.

Negative experience: Gamestop has really stepped up their game (pun intended) with card sleeves, computer help, and cute hello kitty merch. I thought it was really incredible to see the game selection expand to hold older console games and that this was going to be a good experience, however, I then sat in line for a half hour with no movement or apology instead tried to upcharge us on every little thing, so it was not worth it.

Fantastic experience: Nice employees, helpful and knowledgeable

Negative experience: How can you not put a limit of ETBs someone can buy on release day? This entire situation has been a nightmare and makes me annoyed and irritated with the community.

Negative experience: Low stock of games wasn't able to get what I wanted

Fantastic experience: Quick and friendly service. The place was packed for Black Friday deals and it was still fast. And the deals!!! Reminds me why online shopping can truly suck at times tho convenient. But GameStop? I will always go in store and purchase my holiday game gifts. And when it’s not holidays I find things specific for myself as well, including Hello Kitty and Always Always Mario!!

Fantastic experience: They were knowledgeable and understood my questions helped me make an informed decision. I appreciated Sierra doing what she could to answer all my questions.

Negative experience: Love GameStop been there for years but this online shipping o man 1-3 day is not 1-3 days I get it some times a little over or weekends but damn still waiting for this headset pro account and all also I want to clarify this review is not for this storefront but for GameStop shipping in general

Negative experience: Bought a $70 video game and the employee told me I had 30 days to return it. Shame on me for believing her! Brought it back unopened and they told me the return window is 15 days and I just missed it. Long time customer, now I will be buying all digital!

Fantastic experience: I swear that I already reviewed this place, but apparently not. This Game Stop has a special place in my heart because I spent my childhood there.

Fantastic experience: The staff member Felicia was very kind to me and helped me out a great deal

Fantastic experience: Not a gamer but I have been here for information, they are an encyclopedia of knowledge.

Fantastic experience: Nice staff, great selection

Fantastic experience: Haven't been in a game stop in years. Stopped in and Kevin immediately chatted me up. After a couple of questions he recommended the game that has fully brought me back to my love of gaming. I couldn't be happier!! Thank you for keeping amazing customer service alive!

Fantastic experience: Brandon was so helpful and knowledgeable about all the games and game platforms. He was very patient with my 11 year old and helped us find the best deals on pre owned games. Best customer service we have ever had!

Positive experience: I like this place. I just wish there was more gaming stuff and less funko pops

Negative experience: The posted hours on the storefront is horribly wrong. Even corporate has gotten onto the store manager about it and nothing changed. The true store hours are 12:30pm to 7:00 pm everyday

Negative experience: Refuses to swap out a defective controller, with proof of purchase, and less than 30 days old. Brand new controller. Took it to another store. Not a single issue. Bad customer service trained here. The manager on the phone told the employe helping me I was able to go to a controller repair shop. Like capn games. Don't buy new equipment here

Fantastic experience: 5 stars!! Top notch service, these guys are great! I'm not a gamer and am not savvy to the tech lingo- these guys helped me get exactly what I needed for my daughter's Nintendo switch! Also thank you for the funny story! Great personalities here- thank you!

Fantastic experience: The dude who worked there was super helpful, I was in and out in no time!!

Positive experience: I'm standing in front of the location. Sign says open at 11. It's 11:23 and there's nobody in site.

Fantastic experience: The staff was rude but the store was good

Fantastic experience: The guys here are amazing. Always willing to answer any questions and very helpful with the sales. Tom is amazing.

Negative experience: P.O.S company. Don’t waste your money here.

Negative experience: Store never picks up

Negative experience: Actually, it should be one star. I tried to call this store. They pick up and hang the phone back up. Numerous times. You can’t get through by phone. Wanted to buy a gaming console, was in stock. Could not get through by phone to have it held, and now it’s not available.

Fantastic experience: Very helpful and friendly

Fantastic experience: Always really nice and helpful staff.

Positive experience: It's Game Stop

Positive experience: Doesn't always have tons of stock, but still a cool store with lots of helpful staff

Negative experience: I really hope you never have to call this store to get ahold of anyone. This is absolutely ridiculous. I have been trying to get ahold of someone since Saturday. I haven't been able to speak to anyone yet.

Fantastic experience: Very friendly staff and very informative.

Negative experience: Unfortunately bad overall experience. I normally shop at a locally owned game store in town, but they didn't have what I was looking for. Three GameStop's in town, it was nice that they could tell me which one of the stores had what I was looking for. Saturday before Easter I was in search of Insta Sports on Nintendo Switch, the one that contained bowling. One store I called had ,instasports summer games but said the store in Mae Ann had the regular insta sports. So at the Name Ann store I grabbed the pre-owned case that said instasports. Paid $32 and some change for it and added to my Son's Easter basket. I failed to look at the cartridge until my Son opened it on Easter and the game in the box was 'instasports summer games" it was not what I thought I bought. Then it was not compatible as my Son has the Nintendo Switch light and not the regular Nintendo switch, so not verifying cartridge and not getting the light compatible I will take blame for. Just now, Monday after Easter I came back for a refund or store credit? Was told because the game does not match the game that the pre-owned box says it is, my choices where $8 store credit or $6.40 cash back? After looking at inventory I took the cash back, so at the end of the day my experience with GameStop was a $26 donation. I won't say that I won't ever shop here again, but I will try not to if future inventory I am looking for is found elsewhere. Unfortunately I do understand that this policy may have been put in place because of past scammers, but I'm an Army Vet, Father of 2 and make an honest living. Just don't want to be looked at as someone trying to get over on the store. Next time I'll do my due dillegince and verify product and compatibility.

Negative experience: Worst gamestop in town. Nobody ever works, they never have what you need and they are super rude. D I not recommend going here

Negative experience: Was charged twice for a game system & video game ( $245.) and the gal said there was nothing she could do at her end. Had to take it up with the credit card company or manager tomorrow. Not a good way to run a business. It's not like it was $20.00. It's over $200.00 & you should have fixed it before we left the store

Fantastic experience: Okay, we visited this store so much that we had to open a rewards account. Playstation obsessed

Fantastic experience: Good selection of games. Employees were nice.

Negative experience: Always have awful experiences with the lazy associates.

Fantastic experience: Had to come here to get sobbles and this store has alot of goodies. I love it and is worth my journey out there.

Fantastic experience: Very friendly and helpful!

Fantastic experience: I bought my first game console here at age 10, in 2003. My brother and I sold lemonade to earn enough to buy our own console and at the time we hadn't thought about need more than one controller as that's not what a kid thought about. However I remember when we went to buy the console the manager took pity and bought us a controller with his own money so my brother and I could play games together. Will never forget this location and hope that the staff there today is as wonderful as they were in 2003!

Negative experience: Outdated inventory system. Online it shows they have the games, but when went to the store they don't have the games. The guy working there also rude.

Negative experience: Clerk was rude and unhelpful. Will not be supporting this franchise again.

Positive experience: Quick service

Positive experience: Jaime is the best! He went above and beyond to help out my son a couple of weeks ago. I wish I had remembered to get his name, but another employee was incredibly helpful yesterday as well. Through all of the craziness with the PS5 and new XBox releases they have all been super friendly and willing to help. Thanks, GameStop on MaeAnne crew! Happy holidays to you all :)

Positive experience: Helpful staff and clean store. Though they did not have what I was looking for in sfock, cashier was helpfull and spent time trying to find the product online.

Positive experience: Lately i would go but then the store would be empty. As in no games.

Positive experience: This GameStop is conveniently placed for your shopping needs. The employees are well educated and like to have a good time. They are friendly and knowledgeable about their products and don't force any attachments. This location currently has a lower stock of product, which is to be expected given the location and the distance to the nearest location. Stop on by sometime for your gaming needs.

Fantastic experience: Grant was so wonderful to work with. He answered all my questions and was super helpful. I’ve always loved this location. Everyone who works there is so nice!

Fantastic experience: Thank you to Johnathan & Matt today. You guys were awesome. With this whole COVID-19 I was afraid I wasn’t going to be able to return something I purchased. I came in and they took care of me right away. Remembered talking to me about it as I was calling every to get an update on when they would be open in the store.

Negative experience: Don’t come here very rude girl on phone, I ask to speak with another associate and she says no because I’m the manager. I’m just wanting to find a game for my grandson.

Negative experience: Worst service ever, Mel the manager is always to lazy to help look for games or answer questions, she says always go to the website, if you are a minority dont come here she talk very condescending while smiling at the same time and flat out says no to if you can help find a game

Fantastic experience: Staff at this location is always friendly and helpful. They are usually pretty busy but they always acknowledge me when I pop in and then apologize for the wait time.

Fantastic experience: Mike, Mel, and Zaria rock!

Negative experience: Tried to buy gift card from this store Mike (manager) says I can not buy it with an e-card . He was very rude. Don’t go to this game stop!

Positive experience: We sold some Xbox360 games there.

Fantastic experience: Amazing staff thanks for helping hide my son's switch from him....bday is going to be fun. .i appreciate u guys

Negative experience: Never answers the phone so I never know if they have what I'm looking for . They barely opened up im sure they aren't that backed up they can't answer a phone

Negative experience: Mike was very rude and obnoxious go to a different location if possible

Negative experience: They're Xbox games trade-ins are worse than pawn shops.

Fantastic experience: Always help good and never rude!

Fantastic experience: Good game store

Fantastic experience: I like that they will take games on trade towards new ones they can be a little high-priced on certain games

Fantastic experience: Great store

Fantastic experience: Amazing! As usual. Retailer was knowledgeable and made suggestions that weren't annoying lol. I liked it

Positive experience: Usual GameStop

Fantastic experience: Gamestop is the best place to get games and merchandise

Fantastic experience: One of the best GameStops I have ever visited!!

Fantastic experience: Always great service

Fantastic experience: Excellent service from a very knowledgeable staff.

Negative experience: Had a terrible customer service experience with their employee Patrick. He was rude and continued to make comments about how the store was closing soon. I made sure to call 45 mins before the store closed and explained what I needed to exchange and that I knew it took time. Patrick TOLD me to come down and get it taken care of. While I was there he talked down on the condition of my equipment (I didnt care what I got for it I was just looking to upgrade to a ps4 pro) and keep saying the store was closing in a unprofessional and rude manner. Why would someone tell a customer to come down if they didnt want to deal with it and then make them feel like they were in the wrong when I called to make sure it was okay beforehand?! After leaving and getting home I realized that he some how put my black playstation into safe mode. I finally get it out and now all it does is shut down constantly. I came in with a great attitude and excited to upgrade to a brand new ps4 pro and left with a busted ps4 and terrible customer service experience. I will make sure to tell others of the way Patrick treated me and will make sure others know to avoid this location if they are seeking a positive customer service experience

Fantastic experience: Service was excellent

Fantastic experience: Best Customer service. Any time I visit this store the employees there always go out of their way to make sure I have the best experience. I always do the surveys at the bottom of the receipt, but I feel like for all the times I left this store smiling, I needed to leave a review here too. We aren't super close to this GameStop but they've done right by us so many times, this is the only store I like going to now. Best example, My dog got to my PS4 controller. I figured it was garbage and I would have to get a new one for full price, but surprisingly they gave me store credit for the broken one about $20 and I was able to get the new control for less out of pocket. I do realize this isn't the amazing part because all stores can do this but while going through the transaction, Nate, was sympathetic and made the interaction personal by asking me about my dog and adding that even though Dogs can be destructive we still love them. This is why I will always come back, because of sweet little interactions such as these. I never once felt like an idiot for leaving the control at a height in which my dog could get to the controller even though I probably am.

Positive experience: Very helpful every time

Fantastic experience: Love games

Fantastic experience: One of the best gamestops I've visited, people are always helpful and friendly

Fantastic experience: GAMES GALORE BEYOND AWESOME CUSTOMER SERVİCE

Fantastic experience: They had a game I've been waiting and looking to get my hands on since I played it 10+ years ago.

Fantastic experience: Excellent service. The sales associate was great and more then helpful.

Fantastic experience: The people who work there are always so friendly and it makes me feel at home talking with others who enjoy playing video games. Also getting kingdom hearts gear is always fun too.

Fantastic experience: Very busy, very helpful, and very friendly it was a good place to get gift cards for the kids for Christmas

Positive experience: I like to stop here for games.

Fantastic experience: Great place to buy games

Positive experience: Great deals on anything gaming related

Fantastic experience: I've gone here to get games a few times and they always have great service. They are very knowledgeable which is helpful because I've only ever gone to get games for my son.

Positive experience: Very helpful