GameStop

Negative experience: The policy changes from GameStop have made exchanges and returns a joke. Will not be coming back to this location, last resort just to get a good rig headset exchanged for a smaller one that didn't fit my ears. The customer service is garage here in a tacky flea market looking store with employees barely listening to the customer. Sparks has the better location next to little caesars.

Positive experience: been to this place for almost my life until I bought gta sa for my 360 but the game didn't work and today I called and see if they have extra copies of gta V bc my disc 2 is ruined on the phone the employee wad kinda rude ngl I was about to ask the proce and js hung up on me smh but other than that it was pretty good

Fantastic experience: So the guy who runs this store knows his business. He was a great sales person & suggestively mentioning items to get a better PKG deal, how could my son go wrong for a system, games and controllers. I had so much fun in that store, I didn't know all the cool gadgets and stuffed animals they had a long with cups & shirts. I'm going back just to buy things I liked for my grandbabies & myself. Thanks for the great service and mentioning the sale items too.

Negative experience: Worst GameStop in town. Waited behind six people in line for 20 minutes with a line behind me as well just to get up to the counter and have the employee allow a customer who just walked in cut the entire line and then when I say something to him about it he makes an excuse about how they're understaffed and is extremely rude to me. All I told him was that I had been waiting for 20 minutes and he allowed a customer just to cut right in front of me. They need new employees and a new change of attitude. I will never shop here ever again

Fantastic experience: I went to this GameStop while visiting Reno and had a great experience. Kiana was really kind and very helpful. Good customer service is getting harder to come by these days, so I was compelled to write this after I was treated so kindly. I didn't have to ask, I knew Kiana was a manager right away. She took full ownership of that store, and her knowledge was exceptional. She was super helpful to all the customers that she interacted with. Besides that, the store was organized and had a lot of inventory. I definitely recommend this GameStop.

Fantastic experience: Love this GameStop, always ready to help me get what I need. Mikey answered all my questions and hooked me up with the latest Pokémon ETB Journey Together today.

Negative experience: i will never understand miserable people who work at gamestop. you have a fun job. you sell toys and fun stuff. both boys at the store dry. worst customer service ive ever received. asked if they had any kid buu stuff and got ignored. saw a damaged dragon shield box with a color i like and when i asked him about it he said it was already discounted. mind you the ones that weren’t damaged were the same price. go figure i know theyre probably tired of the same Pokémon question but its your job. hire someone who brightens up peoples day. alex rings me up, hope he gave me a real name. doesn’t ask if I’m a pro member. I tell him I’m a pro member and his whole attitude changed. you try to enjoy your day off and people some how get mad at you for their life decisions. hope dudes figure their stuff out. learn to appreciate opportunities and life itself.

Negative experience: Closed before their posted store hours by 30minutes tried calling no luck.

Negative experience: My friend was in your store on Feb 21, 2025. He wanted to throw away his Dr Pepper bottle. You guys accused him of stealing pokemon cards in front of the whole store. Pretty freaking racist, considering he's black. You all yelled at him and embarrassed him for NOTHING. Appalling at best. Do better.

Negative experience: Looking for MTG cards. Heard Employer talking. There opening packs before going on the floor. Well that sucks. Guess I'll try another place.

Positive experience: Always feel like I’m being rushed and swindled to buy something

Negative experience: Will not honor their own prices. Game showed 29.99. on the package in my hand. They refused to sell for that price and wanted 49.99. called corporate and they said they can not help with in store issues .. Explained it's breaking the law. They Must honor advertised prices . They still refused.

Negative experience: Price tags don't matter at this location. Went to purchase a game that was listed at 49.99 on the sticker but it rang up as 55 and the employee didn't care and wouldn't honor it. The employee was also complaining about working at this location. I get why.

Negative experience: Store was not open. At least 30 minutes late. Employees need to show up. The other stores in the mall were open. Manager wake up.

Fantastic experience: The guy working the day I went in helped me pick out a game and was patient as I asked a lot of questions. Thank you

Fantastic experience: My son was selling his old Xbox and the guy at the counter was so patient I wish I could remember his name. We went in right before they closed and we had to wait for it to update and the guy was all around so polite with a good attitude!

Fantastic experience: Kevin and Alex were great today!! Thanks Guys!!

Negative experience: I have done business with this store many times in the past, so when I pre ordered Final Fantasy Rebirth Deluxe edition on January 2 paying in full, I did not think this time would be a problem. I talked to a gentleman 1 or 2 days before the game came out asking if my pre- order would still be there as I would not be able to pick it up until the following week. I was told it would be no problem, as they ( game stop Meadowood mall location) would be receiving plenty of deluxe copies. When I went in today, 3-5-24, to pick it up, which is 80 miles and 1.5 hours from my house, as this location is the closest gamestop to me. I was informed that either gamestop or FedEx had shorted them 1 game( naturally) and was told they would have to order it. When I asked how long it would take to arrive, I was told they did not know as all shipments just randomly arrive and more importantly I would not be receiving the pre order bonuses that I would have gotten if my original order had been there.Needless to say, I asked for and received a full refund after being extremely disappointed. I purchased the basic game somewhere else. I fully intend to go back to cancel my other pre-orders so I may buy the games from a more reliable business or from a reliable on line source. The gentleman that helped me was polite. That is the only thing they have going for them.

Positive experience: Best video games

Fantastic experience: Thank you so much James. You made our experience the best, finally got a PS5

Negative experience: This place is usually great, the man working earlier tonight however, he was very rude when we tried to ask him a question about the Xbox controllers. We wanted one that had a Bluetooth option so we could use it on our phones/computer on the go. He argued that Xbox never made Bluetooth controllers, we said we’d heard of them just recently. He raised his voice over us, and announced to the store as he interrupted, saying “Xbox does not do Bluetooth, go look it up yourselves.” We took a step back to google it, he called us over from across the room to repeat Xbox doesn’t have Bluetooth, so we just bought a random one. We get home, we read the side of the box, and it says Bluetooth. We were interrupted, talked down to, and embarrassed in public, because he didn’t know what he was talking about.

Negative experience: Every gaming console I've purchased has always been from GameStop. So when i wanted to upgrade from my Xbox 1 gamestop was naturally my go to. Come in ask the purchase the pre owned console and ask one of the workers on his suggestion of headset. The saving grace of this entire experience is he actually helped me find a better headset for a cheaper price then what I was already planning to buy. Says he's cleaning off the Xbox before I purchase it and making sure it's good to go. Leave the store very happy and excited for my new purchase. When I get home and take the console out of the box it had clearly been dropped multiple times (dents and whole chunk of plastic missing) and has I am moving it to get it plugged in to my tv you can literally hear a chunk of plastic bouncing around inside the case. Turn on the Xbox AND IT ISNT EVEN RESET! They didn't even turn the Xbox on when they bought it! How's this supposed to be certified pre-owned? This was quite literally untouched and just passed off to the first unsuspecting buyer that came along. Called the store and was told if I wanted to take the 1 hour drive back to the store he would be happy to reset it for me. After wasting all this time & money to get beat up console I really just want my money back. This is my last gamestop purchase I can assure you that.

Fantastic experience: I love this specific store. The people here are always helpful and do their best to help you get what you are looking for.

Positive experience: The employees have always been friendly and have done their best to make sure any questions we have are answered. It would be nice if they had more than one employee working at a time, but maybe I'm just not going when that happens.

Fantastic experience: Good atmosphere Excellent employees

Negative experience: Never open according to their hours they close at 9pm but every time I come in the gate is closed. Did they close early or are they on a lunch break? Who knows because they don’t leave a note or anything to tell people. I waited an hour and no one showed up so I went and ordered what I wanted from Amazon. No point of supporting a business that’s never open.

Negative experience: Closed before 8 pm. Don't go here. Shop is closed

Fantastic experience: GameStop in Meadowood Mall is a must-visit destination for gamers of all ages. They have an extensive selection of video games, consoles, and accessories to choose from. The staff is knowledgeable and passionate about gaming, making the entire shopping experience enjoyable. They go above and beyond to help customers find the perfect game or accessory and provide exceptional customer service. I am thankful for their expertise and the incredible selection of games and accessories available at GameStop. It's my go-to destination for all my gaming needs, and I highly recommend it to anyone looking for quality gaming products and exceptional customer service.

Positive experience: Has good amiibo (sometimes)

Positive experience: Prices on some of their games are pretty high

Positive experience: GameStop as a company in general sucks. This location is kind of 50/50... And that's on corporate. Nothing against the guy behind the counter. He did the best he could being the only person there. We got there when they opened, maybe third person in line. Because of the two people ahead of us it took about 40 minutes to be checked out. They really need to help out the employees they have left and put at least two people in high traffic stores...

Fantastic experience: Actually had pretty good selection on games and accessories in, and i actually saw someone buy a ps5 from there, pretty awesome people work there as well definitely a place ill go for my games

Positive experience: Associates are really helpful and friendly.

Negative experience: They don't acknowledge you're in the store. The only acknowledgement I've gotten was during Christmas. I will not go to this gamestop again. I've given them too many chances to see if the Customer Service would change for the better, but no.

Positive experience: Never been inside one before. My Grandson seemed to think it was great. Seemed crowded with items so not much room for walking.

Positive experience: Great selection of old and new gaming items. Mall prices but sometimes there are great deals. Employees are mostly willing to help, just not eager.

Fantastic experience: Fast service

Positive experience: Seems they are phasing out these stores. Not the place they were in the past. So much smaller with dwindling merchandise on the shelves.

Positive experience: Pretty small game stop. The staff was friendly and knowledgeable. Not a huge selection of Xbox games vs other consoles.

Negative experience: Sticker price on game not honored because "sticker was old". Really? Doesnt matter. & definitely not the problem of the customer. Wont price match their own website. Odd since all the other game stops do! This store could do better.

Fantastic experience: Felicia was a great help! No one else would help me with my issue and concern and she went above and beyond to help me! Thank you so much!

Fantastic experience: Friendly staff, well stocked, and kept clean.

Negative experience: This place is a scam, don't even shop here anymore. What kind of place forces you to sign up for "subscriptions" and then can't get you out of it? Avoid at all costs.

Fantastic experience: Very good

Positive experience: Fair prices on games and this store stays pretty stocked up, however I think it's crazy to have to pay for a membership unless you go to the gym. Membership should be free. We are already paying for everything else and when people have memberships, they have repeat business and it pays off through the repeat business.. I don't have to pay to have a membership at the dispensary or to have a 7Rewards account.. Game Stop is greedy, lol

Negative experience: Went in today and left immediately because it smelled like extreme body odor

Fantastic experience: Friendly and informative!

Positive experience: Just not the same.

Fantastic experience: This GameStop is the reason for why I have my brand new PS5! The manager was very nice and helpful! Thank you GameStop!

Fantastic experience: Cool store.

Fantastic experience: My son like to buys some games for the Nintendo switch

Fantastic experience: Best gaming store in Reno! They are so nice and they do all they can to help you. Their prices and customer service are so much better than that "yellow tag" store down the road.

Negative experience: They really could some help and have better customer service.

Negative experience: No one seems to know whats going on or what they have for inventory.

Fantastic experience: Always can find a good game very affordable.

Fantastic experience: The employees were very intelligent, and aware of the store, which helped us get what we needed!

Negative experience: Not woth supporting a company like this.

Fantastic experience: Great friendly store

Positive experience: Little bit of stuff st9re looked empty.

Fantastic experience: i like this game stop its in a nice spot not too far from everything and its as nice as a GameStop gets

Fantastic experience: Knowledgeable folks

Positive experience: Worst GameStop I've been to. It has problems keeping the shelves stocked. Service sucks. They're always on their cell phones.

Positive experience: If you love video games, Game Stop is that place. I do want to add.... All GameStop's really need to have some chairs for the parents and or grandparents to sit and wait while the gamer/gamers shop. Because it does take awhile to search for that perfect game.

Fantastic experience: Love them always!

Positive experience: I am somewhat disappointed I paid insurance for a controller I won't be able to get get one to play for about 2 to 3 weeks

Negative experience: This store is a total joke. Employees are clueless to what they are doing and have no customer service skills. Don't try to order anything from them they will sell it to others and then say they didn't know who it belonged to. And their customer service number is also useless. Stay clear of this store

Positive experience: Staff is always friendly, and the selection is ok. Clean and organized though.

Negative experience: Just a useless store to wait in line to get the answer you never want to hear if you waiting for the new X or PS before anything more game related. Sorry if I am Toxic but this leaves me on PC Overwatch so excuse the bitterness! Skip it and get a Pretzel with Cheese !nstead!

Negative experience: Store was practically empty. Not much merchandise to select from.

Negative experience: Just called and asked if they had any PS4 controllers in stock and they said yes. Drove here all the way from Carson just for them to tell me they don’t have any

Fantastic experience: Very busy, but the staff was helpful and courteous.

Fantastic experience: My son favorite place always happy there..

Fantastic experience: Have lots of great stuff to look at, didn't have what we needed but they were really helpful all the same.

Positive experience: There is more space for customers now.

Positive experience: Better get your games now. They may close any time. I've always liked this store.

Negative experience: They have stolen 500 dollars from me and won't give it back, I'm contacting a lawyer.

Negative experience: Never go there no help

Fantastic experience: They're always super nice and helpful here!

Fantastic experience: Great service

Negative experience: What a sad state gamestop stores are in these days. Such a poor selection of games, new and used. The employee working there was friendly enough.

Fantastic experience: Nice to be able to walk in to the store. Was in and out quickly. Had everything I expected. Employee was very personable.

Fantastic experience: Great place for games in Reno...

Negative experience: Empty. Associates never said a word to me

Negative experience: Barren shelves a plenty! Super low stock on everything, sold out games placed on shelves so they can offer to order it for you, barely any clothing, accessories, or collectibles outside of funko's. The game stop facelift isn't working.

Positive experience: Nice place.

Fantastic experience: Very helpful and friendly staff!

Positive experience: Checked with us directly after we entered to see if we needed assistance finding anything. We were buying a gift card for a gift exchange. We were in and out in under 5 minutes.

Fantastic experience: Cool place to shop for Grandkids!!!

Fantastic experience: Awesome employees. Very helpful

Fantastic experience: Place is organized and clean. All staff is super friendly and helpful. They put their consoles on bundles to upsell u stuff but if you think about it, you need those add-ons anyways... I'm happy with my switch, the extra game, case and screen protector and protection plans. Thank you.

Fantastic experience: Love video games!

Fantastic experience: awesome service and very nice people working there

Positive experience: Always a fun store & selection

Fantastic experience: Always great place for gaming!!

Positive experience: Cool stuff.

Fantastic experience: Its always a pleasure to visit gamestop i just stopped in to pre order Black ops cold war

Fantastic experience: They are very nice and helpful

Positive experience: When they will be open

Fantastic experience: This my gamestop they very professional.

Fantastic experience: The attendant is cool, really helpful. Has good everyday deals Lots of variety between the different consoles and pc!