GameStop

Positive experience: They will never answer the phone! Super frustrating when I want to know if they have something before I drive all the way over there!! Otherwise, this location usually has a good selection and has been pleasant to deal with.

Fantastic experience: Amazing even if they’re going out of business soon

Negative experience: I went in about a week or so ago. One of the employees were pretty rude about one of my $20s not coming back as a legit bill through there scanner. I asked him to check the bill another way he then proceeds to get defensive and non helpful. Saying the “machine wouldn’t take it”. I went to the bank because i was sure it was real and it was. The employee was a younger Asian male. The rest of the staff is cool though.

Fantastic experience: Good store to bay your games, nice people too

Negative experience: Closest shop to town and they have nothing in stock

Negative experience: Went into GameStop today to sell my Xbox for Christmas money so I could afford my niece a nice gift. Manager was incredibly rude and offered me $1 for an Xbox one S in great condition because I didn’t bring a controller with me. I understand that it is store policy, however, I was in fact insulted by the $1 offer and the attitude I received. Won’t be coming back.

Fantastic experience: Always a great time

Fantastic experience: Great GameStop with really helpful dudes in there. They always get me what I need and explain what I need to know

Negative experience: Took several back to back calls to get employee on the phone on an average weekday and and they clearly didn’t intend to be helpful.

Positive experience: Kinda salesmanish...they want ya to buy there Pro gamer membership and dive into the spell of it all before you can get a word in. The guy started in before he even knew what I was there for. Otherwise, service was fairly quick once he figured out what I needed. The online ordering and pick up was spectacular!

Negative experience: Closed at noon on a Sunday? Hours clearly state 11-6. Weird this store just chooses its own hours

Negative experience: Doesn't ever answer the phone and the employees keep limited items for themselves.

Positive experience: My son loves it

Fantastic experience: Limpio organizado .

Negative experience: After waiting over 10 minutes while the only clerk in the store was helping another customer, I was finally able to ask if they had a controller, the lady was cold and rude and said "I don't think so"... she then said "I can't call another store due to the holiday rush"....I looked around and there was no one else in the store. If you want to be lazy and just don't want to help have enough guts and just say that. I found another company that helped me and was very interested in making sure I got what I was looking for.

Positive experience: People were very helpful

Positive experience: Give me more guitar hero games

Fantastic experience: My Son Love this Place

Fantastic experience: The guy working today got me what I was looking for right away and really hooked me up with a much better deal than I expected. Very thankful. Turned around a really hard morning.

Negative experience: Just had a really terrible experience at this location. The employee shouted out “you’re wasting your money.” Because I wouldn’t sign up for the pro membership during checkout after declining to sign up 4 times. I literally just spent $80 on two games in this store and then get insulted on my way out? I confronted the employee on how rude that was in front of my son and he refused to acknowledge me or say anything to me. Another customer on the way out exclaimed how shocked he was that, that happened. I have started shopping at GameStop again because I want to preserve my physical media, but I will take my business to other stores for my three kids. I can say no to the pro membership. I shouldn’t have to say no 4 times. And I shouldn’t be insulted for not signing up. Terrible shopping experience.

Fantastic experience: Super nice and friendly staff

Negative experience: Pre-ordered a game was was told after 48 hours from release they could cancel it and sell to someone else if they want. Picked up game at a different location and am now being told I have to go in to cancel it?! So you can cancel because I don't show in 48 hours, but you can also sit on a game for a month because I don't come in? Manager wouldn't even get on the phone. Avoid this location - or GameStop as a whole - they won't be around long anyways.

Negative experience: Whelp guess I'm going to vintage stock, since they won't answer their phone for me to price things and check availability. Gamestop just gets worse by the year.

Negative experience: Tried to sell a game system and offered $31. He said the reason prices are so low is the have to make a profit off the games. He has the worst customer service around. I would have rather talked to a rock. He must be the dumbest person on earth. There are gulable people out there and I am not one of them. I know he was screwing me in the store. Beware. Beware. Beware. Ripoff prices

Positive experience: Pretty good place to purchase new or used games, consoles and accessories for your systems. Pretty good prices and selection, usually knowledgeable and friendly staff.

Negative experience: Mal momento pase con mi hijo ya que el tipo era racista que no nos saludó nunca preguntó que necesitaba nos ignoró por completo y no me quedó más que salir y ir a Walmart ya que ellos contaban. Con juegos similares a este lugar lamentablemente solo es el personal que brinde más servicio

Fantastic experience: I came in and had a shopping spree and the guy on duty was more than willing to help me while I did so.

Fantastic experience: Great service

Positive experience: Great trade in prices. They were late to the store, didn’t open on time. Need to be better with timing.

Negative experience: Brock was super rude and disrespectful. Don’t recommend shopping here and refused to rectify it

Negative experience: Unfortunately had to change this. Haven't been impressed with the place for a while now. Today was kind of the last straw. I drove out to this location specifically, because they were the only location that had what I was looking for. The door was locked once I got there with nothing but a paper taped on the door saying "Be back in 5". I waited 15 minutes before someone unlocked the door then bluntly stated "I'm going on break." She then put a new sign out that showed she would be back 40 minutes afterwards. Obviously, people need breaks. If they don't have enough workers to cover lunches then it makes sense that they would need to close. But maybe do the absolute bare minimum and list that anywhere at all? The website, Google, etc. I wasn't being impulsive. I planned the drive all the way out here. I'm not capable of waiting an hour, I have things to do. I ended up waisting a good chunk of my afternoon and still didn't get what I needed

Negative experience: They don’t answer the phone.

Fantastic experience: whats not to love about video games and Collectibles i have been going to gamestop for Decades before it was called gamestop and will be a lifelong customer i would highly recommend to anyone who love games and gaming.

Fantastic experience: Great experience! I walked in knowing nothing with a list of items from my eldest daughter, for our little ones birthday. Walked out with what I needed spending only $25. Huge win! Nick and Van are excellent, ask for one of them if you need help!

Fantastic experience: Great!

Fantastic experience: Excellent experience

Fantastic experience: Helpful !!

Positive experience: Pretty good

Fantastic experience: I walked in today with my little cousin trying to buy him a 3DS. They didn't have it in stock anymore (too old) but that didn't stop the team from going above and beyond. Trevor gave me options as to where I could look locally, Kiersten was incredibly kind and offered her own solutions, and Suede (I hope I'm spelling that right) was very personable throughout. I didn't even buy anything, but I'm leaving a review because these three SGAs made a store feel like a community.

Negative experience: Took my brother here and he wanted to buy a nintendo switch eshop card, we were the only people in the store, we waited at the counter for 15 minutes while the sales associate was on a PERSONAL CALL. we eventually left and he didn’t even acknowledge when we left. so rude! we will not be returning!!!

Fantastic experience: New workers seem to lively the place up. Enjoy picking my games out of there library

Fantastic experience: Super friendly ,helpful blonde hair young man. We appreciate u taking the time to help with our now grandkids stuff

Fantastic experience: They staff here are great and super friendly and helpful. They don't BS you about gaming questions and I can always count on straight and honest feedback on the quality of games, consoles, etc.

Positive experience: I have been trying to call all day since the store opening hours and nobody will answer

Positive experience: No PS4 controller available this trip. Their stock seems to have suffered a little this year.. understandable given the crunch in goods. I Always recommend GameStop.

Fantastic experience: Super friendly guy. He didn't have what I was looking for, but he checked all over for me. Glad GS is giving good service.

Fantastic experience: The manager is so helpful! He said he's only been there a month but he seems to have years of experience.

Positive experience: We have the rewards membership and get $5/month towards store items and gift cards. Can usually find what we're looking for and the staff is knowledgeable and helpful.

Fantastic experience: Friendliest staff

Fantastic experience: Alot has changed since I've been in this gamestop. I love the wall of toys and random products besides just games.

Positive experience: My brother and I would come to this location for many of the Assassin's Creed midnight release events. Always have had a nice experience at this location.

Fantastic experience: If you live the gaming experience, you can understand the importance of having someone knowledgeable helping you find the right one. Game Stop is still the place to go...

Negative experience: My son came to spend some of his birthday money and everything that he asked for they did not have in stock. Kind of disappointing for him.

Positive experience: It's next to Chipotle.

Fantastic experience: I love going to Gamestop and finding games I never knew about! And sibce I learned they used to be Babages I love them even more!

Fantastic experience: Great location, friendly people.

Negative experience: When we came in, the store was empty but the one employee, Hayli, working. We understand the mask issue and were met with rudeness about one of us needing a mask. No problem, we paid for it and she said an extra dollar "wasn't really acceptable" to cover the extra $0.16. While we browsed around, it felt so uncomfortable in the store. She never spoke to us until we stepped up to the counter and even then she was rude. We have never felt so unwelcome.

Negative experience: Employee was not wearing a mask with a crowded store. Dec 24th @ ~11am. Disappointing.

Negative experience: Horrible experience. Was wanting to buy a headset for my controller and needed the older version since the 3.5mm jack wasn’t working. I was a Best Buy the day before and saw the headset I needed so I knew they were still available to purchase. The worker argued with me swearing that nobody sells them and I needed to just buy a new controller and these expensive headphones. The guy working just basically trash talked Microsoft the whole time. I get that he works for a company that deals with different systems and what not. The way he went about it and the way he was talking was unprofessional and rude especially since there were other people and children in the store.

Fantastic experience: Best customer service I have ever had in a gamestop. Thank you!

Negative experience: I'm a regular at this store and today was by far my worst experience with them store leader Daryl was doing basically nothing but waste time as i hear other customers complain about his nonstop trash talking of xbox and even after an hour of waiting outside to get into the store i left i made no purchase and don't plan to return horrible service horrible attitudes gamestop has yet to show any improvement in the last couple years

Positive experience: Came in today to pick up a ps vita for a plane flight I'm taking so I have a distraction. They had the system I wanted but the guy I asked when I wanted to buy the system system acted all odd asking me why? Why do you think because i want a ps vita. Not your place to ask why I'm buying a handheld console.

Positive experience: Not a huge selection of collectables like other gamestops

Fantastic experience: People here are great!

Negative experience: Was just here, spent several minutes in the store. Wasn't greeted, not once asked if I needed anything or how I was doing. Didn't even acknowledge us when we left. No one else was in the store I stopped shopping the Zona Rosa store because the staff and manager there wasn't very good, now they brought some of them over and it's the same snobby, anti-social don't care about the customer feeling. Billie was a great manager always greeted everyone even when busy. I will now boycott this store and possibly Gamestop altogether. I spend thousands a year at this location, but not anymore. Your new manager and staff are horrible. I'd give 0 stars if possible, you don't even deserve the 1 I'm forced to give.

Fantastic experience: The clerk was extremely helpful for not earning tips. Will be returning for items and getting the rewards card as well.

Positive experience: Cool!

Fantastic experience: They have all the newer games . Nothing older than PS4 but lots of new and used games.

Fantastic experience: They are always so awesome

Fantastic experience: Now this GameStop... This GameStop is my jam. Employee was super helpful, gave accurate information, was passionate about games, chatted a bit as he helped me out. I even called ahead and he gave my some advice. Awesome service thanks!

Fantastic experience: Friendly, knowledgeable and helpful staff

Positive experience: This GameStop is awesome. Every interaction I've had here has been positive. I've had great customer service each time. Matthew is a great associate and is very knowledgeable of upcoming games and had always given me great recommendations. This is the best gamestop

Fantastic experience: This GameStop is my favorite location. Best customer service I have gotten in a long time. Great staff for sure. Thank you.

Fantastic experience: Alex is super nice and fast. Traded in my console and the process was painless and quick.

Fantastic experience: Very nice people.

Fantastic experience: Super nice staff. The manager was extremely helpful.

Fantastic experience: Love it

Fantastic experience: This isn't a review of GameStop in general, but just for the Boardwalk location. This location in particular is staffed with good people who chat enough to enjoy but don't hold up the flow of business.

Fantastic experience: The staff is very professional especially Matt, and the Manager

Fantastic experience: Very nice people

Fantastic experience: great customer service. the 2 ladies who work there are knowledgeable and friendly. would definitely love to visit that place again.

Positive experience: They don't cater to PC gamers in the store anymore so their product selection is limited.

Positive experience: Lots of games

Fantastic experience: The manager was very helpful and full of knowledge all the systems!

Fantastic experience: Billie here is absolutely amazing!!! She is very helpful and always goes out of her way to help my family find what we need. She is an absolute asset to this store, and I continue coming to this store because of her.

Fantastic experience: They know alot about gaming

Negative experience: Way over priced on used items like games and systems. I have bought games way cheaper on xbox live and on wish.

Positive experience: Staff knows their stuff when it comes to videogames. Most have experience with all the best games from all the best consoles, allowing them to give great advice and insight on your purchase. They have a good supply of games and many collectables. Prices are okay. I gave it 4 stars because of the return/trade-in prices. Unless your trading the newest game in optimal condition, you can barely get anything for your trades. Just sell your games on eBay or LetGo, getting you so much more cash. Besides that, it's great for browsing or buying.

Fantastic experience: Great game prices

Fantastic experience: Absolutely love this GameStop. The staff is amazing and always incredibly helpful and friendly. Easily the best GameStop in the area.

Positive experience: Ay yo they didn't have any split screen games over here

Fantastic experience: My dad and I are regulars we always pre order the new COD from every year since we moved here which was when Advanced Warfare was coming out. The staff is great and always helps us out.

Fantastic experience: Great customer service the day after Christmas. They were very busy and one of the ladies saw us holding the Fallout power armor helmet. She came up and asked us what the problem was. The ON/OFF button was not working properly so she opened a new box and traded us. We were in and out in 10 minutes with no hassle.

Fantastic experience: My favorite Game Stop store!!

Fantastic experience: Very pleasant young ladies working

Positive experience: Think about walking into a store, and you see every video game you could ever imagine. That's what you get at GameStop. The Store is pretty great! The only reason why I would not give them 5 stars is because they are pretty pricey and other than that they are great! The service is really good and they take customer request pretty seriously. It's a great store though and I would recommend it for anyone looking to buy video games.

Fantastic experience: They are always friendly and helpful

Fantastic experience: Great place for games

Fantastic experience: Friendly staff and great selection of merchandise

Fantastic experience: There is a really short skinny girl in there that knows everything about anything. I love her! I can ask her anything and get a direct answer while she still keeps the customer service delivery in tact! My favorite Gamestop to go to by far!!!