GameStop

Negative experience: This store is a joke. They had one girl working who knew nothing. The couple in front of us weren’t allowed to hold and read the box a backbone they were interested. Then I was next asking to buy the semi hard card sleeves they require for PSA grading. she knew and refused to look up or call anyone telling me to try another location where someone might more know. Horrible managment.

Negative experience: When I arrived there, this guy that wears a mask, never spoke or mentioned his name, was very rude about another Gamestop calling to see if a game was still available before i left that store. I thought you guys worked together. I shouldn't feel uncomfortable spending money. Luckily, that lady was nice and made my Wife feel comfortable He needs coaching. Or a Black eye for Black Friday. Facts!

Fantastic experience: I stopped into this location and was greeted by the most wonderific employee named Veronica she has pizzazz to spare she totally rocks. I recommend this location simply due to her excellent demeanor and attitude. Veronica you’re a Rockstar!!!!!!!

Negative experience: Poor service, staff gave out blatantly false information and acted like it was a chore to help. Will be taking my business to Best Buy

Fantastic experience: Quinn the manager did a great job of informing me of the local deals and bargains. I am a monthly member and appreciate the good service I always receive from this location.

Negative experience: Dirty store, staff still had a mask on because you know that’s been proven to work, and sold me non working disks. When called to ask about an exchange was told not our policy or problem.

Negative experience: I went in to buy an OLED Switch. After confirming they have one in stock I said I would take it. The GameStop employee started in on their rewards. I stated I didn’t want any rewards or warranties just the switch for cash and he didn’t need to go over all of it. He responded with “well you’re going to hear it”. I said I can just leave if you won’t just sell me the switch to which he said “okay bye”. Lost a sale and a customer….

Negative experience: They need more training. I bought a games and was told i can get a refund if the person wasn't happy. So i went back to return it only to find out i couldn't since it came with code even though it wasn't scratched off . I wasn't aware it was a digital copy since it didn't say it on the front or back of box but it said it on the side in very tiny print. If its a digital copy they should tell the customer it can not be returned and not lie and say it could be. I will not be shopping there anymore. I will just shop either online or local game stores.

Negative experience: Store associates refuse to answer the phone what a joke.

Negative experience: They allegedly open 11 AM on Monday. I waited from 11:50 to 11:55 with no one in there. Then a person comes up and he unlocks the store. I try to go in and he told me to wait outside for 10 minutes. Truly never seen this kinda thing before. If your hours changed, update the sign outside and Google maps. If they didn't, show up on time. And if your stores are understaffed, well that's a much bigger issue.

Negative experience: Never answer s there phone

Fantastic experience: Krystal is an AMAZING employee!! It is hard to find them these days; she is attentive to the customer, polite & knowledgeable. She went above & beyond with a transaction! Thanks again!

Fantastic experience: Friendly service

Fantastic experience: Great store. The staff was very helpful! Thanks for everything.

Negative experience: I called in advance and came in to preorder a game, only to find that the single employee working had stepped out from 4:35-5:10. STAFF YOUR STORES. The employees should not have to close stores randomly, this is pretty clearly not her fault (she was very kind on the phone) but instead the fault of purposeful understaffing during a slow season

Negative experience: Beware: If you purchase a gaming system from GS and it has a defect/ malfunction, do not try bringing it back for help My kid’s switch stopped reading game disks 6 months after purchase. I brought it in and they offered for me to trade it in for $69 towards a new system I said no thank you and left. Turns out, all I had to do was contact Nintendo directly and they repaired it 100% free of charge. They even covered the shipping So what would have happened had I not kept my faulty console, left there, and contacted Nintendo myself? It doesn’t take rocket science to figure out that GameStop would have collected my +$69, then cashed in on the +$300 purchase of my new system, then sent my old one in for repair to Nintendo (free of charge), then sold it as used or refurbished for… I don’t know, +$200? So in short, I walked away with a repaired system without paying a dime, but not because of GameStop. It was because of Nintendo’s excellent service Had I fell into that GameStop trap, they would have walked away with +$569(ish) and I would be in no better position (just out a lot more money) Oh and by the way, they reminded me that I hadn’t purchased the GameStop warranty. Which is a scam in itself, because Nintendo includes a warranty for free No doubt this is a greater GameStop scheme and no fault of this individual franchisee. Just putting this out there for others to be aware of in the future.

Negative experience: Service is terrible. Hannah is very nasty. They gave me the wrong xbox then get upset when I come to swap it for the correct xbox. Such a shame. Its not my fault you hate your life‍

Fantastic experience: We picked up TOTK on release day. It might sound silly to pre-order a digital game for pick-up, but the GameStop experience made it well worth it. The clerk Alexis was a one woman army that handled the crowd of Zelda nerds and non-stop phone calls with grace and kindness.

Negative experience: Ordered the GOW:Ragnarok Ps5 bundle for next day pick up. I keep calling but no one is answering the phones? According to a lot of reviews, this store is notorious for not being open when they say they are going to be.

Positive experience: Listen, I'm not going to get into the GS memes here. I'm just going to say, if you're running only one employee on a Saturday, make sure they know how to handle a crowd of guests. I only needed 2 little things that totaled less than $10, but I got stuck behind 2 people selling back dozens of games at a time. I was probably in there for close to 40min. Like, you know what I needed, because I asked you where it was. It was behind the counter and you grabbed it for me. Maybe if you know one transaction is going to take 30 seconds (even asking all the transactional questions eg phone number, rewards, down payment for future releases etc), ask the people who's transaction is going to take 15+ minutes if they'd mind waiting for the quick one. I don't know, maybe it's a me thing. Either way, they had what I needed, and more stuff than I could shake a stick at. If I made more money, I'd probably be in there a lot more. But as it is, I got what I wanted/needed at on a minor inconvenience.

Negative experience: This store can never open on time. Says they open at noon but doors are always locked till 12:30 at least.

Positive experience: Looked like it was under staffed, but the people there were working hard.

Fantastic experience: This location got a lot more experienced in customer care. Great job keep up the amazing service!

Fantastic experience: Great customer service. Adam helped me out with selling off a gaming device with games and the process was smooth and relaxed. Thanks for the great service Adam.

Fantastic experience: Great store

Fantastic experience: I didn’t happen to catch the employees name, but they make every experience here enjoyable. I drive directly passed the GameStop on Alpine just because this particular employee goes above and beyond every single time. I will update with their name (with their permission) in the future.

Fantastic experience: Very great customer service.

Fantastic experience: Had to return a controller and they were very you friendly and quick with the service they gave me

Fantastic experience: Had a great experience. Lots of games and a great diversity of products. Extremely friendly cashier who helped me purchase my game when it had a missing case. Great prices also.

Fantastic experience: Great place and very quick and helpful

Fantastic experience: The one place to get all your video games at no doubt!

Fantastic experience: Seriously got some of the best customer service of my life here. I'm not a gamer, but my partner is, and he asked for something very specific. I was unable to speak gamer lingo very well, but Max and the manager on duty hooked me up with an item within my budget. My partner is positively thrilled with his new FusionPro controller--he won't stop gushing about it. I was greeted by an extremely friendly and helpful staff that didn't make fun of me for not knowing what I was talking about. Will absolutely return.

Fantastic experience: Awesome!!

Positive experience: Wast even open, I guess lack of employees

Fantastic experience: I have been there twice in the last week for Christmas shopping and had to return one item. Max was very helpful! I also don't play video games and they were great for suggestions on what was appropriate and fun for a 4 and 7 year old.

Negative experience: sold out of stuff before they even open not sure how that works

Fantastic experience: My son is a gamer & so I was there. This woman made my son feel cool & thou he was the best for treating his self, thanks

Fantastic experience: Had a wonderful experience always do very helpful worker always patient wit my grandsons ! They have him look up every plushie there is but he's a big help !

Fantastic experience: Great staff

Fantastic experience: The gentleman there was very helpful and did not hover over us great experience!!

Fantastic experience: The pair working together at this location were super helpful and answered all questions! I went in for a pro controller for my switch and left with new games to try too!

Positive experience: Not a huge selection of items, but they had a few Funko pops I was looking for.

Negative experience: I got scammed.

Positive experience: Long time customer here, been playing, buying and selling games since the 80's. Long before Gamestop. Went in to sell a couple of games a few weeks back. Thanks to Covid-19 stuff my ID is expired and even though I bought them at gamestop it turned into a huge hassle where I ended up flagging a bystanderd down to borrow his ID to sell them their own stuff back. So disappointing guys. Gave you 4 stars cause I love ya. Come on though really.

Fantastic experience: Always a great experience when Adam is working especially. Previously rated 4 stars but bumped it up because each visit gets better.

Fantastic experience: The best game stop ever the people is the nicest ever

Positive experience: Good customer service.

Fantastic experience: Always a pleasure to visit.

Positive experience: Clean. Very friendly helpful staff. Will definitely return.

Fantastic experience: Always have a good experience with gamestop employees :)

Fantastic experience: Staff is SUPER friendly. Always chatting with them for extended amounts of time about games while my boyfriend and I are there. I love that interaction! Its so cool to get other peoples inputs on games you like and that they like.

Fantastic experience: As usual they were friendly and helpful

Positive experience: it's just pricey, but the got cool stuff.

Negative experience: Knowledgeable staff here, and not a direct stab at the staff, but i also know that they could be more honest. Aswell as being clear to customers who call with educated questions prior to going to store in order to help make not only my time but aswell as the employee's time more productive and smoothly for the transaction not to mention honesty is key to customer satisfaction. Also i would advise everyone to DO NOT TRADE/SWAP OR "SELL" YOUR CONSOLE'S WITH GAMESTOP, ITS A SCAM. Because apparently if you go there and SELL them a xbox one s 1tb(although im quite sure it was 2tb) console only with a broken hdmi out port($3-$5+30min) and want to take that money and use it to BUY a pre-owned same exact system and specs as mentioned but in a "pre-owned bundle" (which has cords and wireless controller and not always but often a game) will then be switched to a TRADE IN and they take your cords and controller(this is the scam)Very disappointed here, spent alot of money at gamestop in past 10 years and even called prior to going to store and even expressed(in a calm manner) how displeased i was with the way the transaction turned out(because during it was a confusing and busy time so i just payed the balance without knowing what all just took place) and to not much of damn was given, but many corprate text book answers/excuses were! Because well at that point they had my money and knew my son and wife were with me and there was no turning back. Its a shame because this was all pre-owned merchandise so it cost around $30-$40 at very most that the company would of not profit from i guess you could say. Small gain but much bigger loss. As of now me + 6 other's will no longer make any purchases from gamestop.

Fantastic experience: Always helpful in this location! More so than any other location i have been in.

Negative experience: They only had one person at the register and for some reason the check out process takes 15 minutes for one person. Have more than one employee please.

Positive experience: Powerup rewards has changed for the worse. Less discounts on pre-owned games. Associates in store were not very knowledgeable about Switch titles and couldn't offer reccomendations. Was ready to spend money on a few titles if the employees could have suggested games I would have liked. Lost opportunity, I guess.

Fantastic experience: Brandon knows his Stuff! Great service & vision ! Thanks for helping me make the right choice to a great gaming experience homie

Negative experience: GameStop has been going down hill for years. It has been less about games and more about pop culture items. Only worth periodic visits. You are better off looking for a local game shop.

Fantastic experience: Brandon was totally awesome

Negative experience: Gamestop in a one of a kind but, there business model is not pro customer. They are more worried about making an extra dollar than providing a experience for there customers, which is sad for a franchise.

Fantastic experience: Easy trade in process and fair pricing.

Positive experience: Ok

Fantastic experience: Fantastic store and staff.

Fantastic experience: Great prices !

Fantastic experience: Super great prices for super new games!

Fantastic experience: Clean store and helpful associates made our short visit pleasant. Found many titles quickly.

Negative experience: Gamestop will not let you return a console even if you have only used it one time unlike BestBuy's return policy. The employees are nice but I personally believe that Gamestop has some unethical business practices. Be careful!

Fantastic experience: The clerk (Bruce) was very helpful. Answered all my questions and helped me find what I was looking for. Very good experience and I appreciate that.

Negative experience: Bought battlefield brand new and there's writing on the outside of the case from a previous owner and the disc is scratched and dirty. This place is full of dishonest people selling used games saying there brand new. DO NOT RECOMMEND THIS LOCATION

Fantastic experience: People there don't try and sell you things you don't need, and aren't pushy at all.

Positive experience: This is a quality gamestop. Theres a bunch in the area, but none of them have the emphasis on customer service that this one does. Its location is convenient right at knapps corner and its store is clean and well organized. If I had to choose between this one and the one at woodland this is the choice for sure.

Fantastic experience: Always helpful when I need games

Fantastic experience: It was a good gamestop location.

Fantastic experience: Looks like it's a nice place...

Negative experience: I really only go if I'm in a pinch and need something right now. They bombard you with so many questions at the checkout it's insane.

Fantastic experience: Super friendly and helpful service. Very knowledgeable staff

Negative experience: Newer employee (not John, who is awesome) wanted to talk more about his livestream and his girlfriend than doing his job. Asked him to check a used disc for me. Said I should be fine. Got it home and it was dirty, scratched, and chipped. Would not install on my system. Will not be going back in the best of moods...

Fantastic experience: I’ve been going to this location for a very long time now. I love Game Stop in general but this is my favorite location to visit. They’re always very friendly, knowledgeable, courteous. Yes, sometimes they can get busy but for the most part, they try to keep it speedy & apologetic for the wait

Fantastic experience: Really nice and helpful team.

Fantastic experience: Most employees are exceptionaly knowledgeable about vast numbers of games and systems, very helpful.

Negative experience: I went to the store to buy a 5 dollar game. The only person working was the manager and there was one person in line, but it took a solid 20 minutes to do a trade in and the manager never once said I’m sorry this is taking so long or offered to simply ring me up which when it finally happened took him about 30 seconds. Another issue I have with the store is their trades are terrible the give you barely anything and then turn around and then insanely mark up the prices.

Fantastic experience: This is a great place to buy games and make you feel welcome and always very nice to my kid, the worker John there is one of the best employees and always very happy to see him when I walk in

Fantastic experience: Workers are always super friendly and helpfull!

Fantastic experience: Nice

Fantastic experience: The staff is amazing here

Fantastic experience: The staff here are always awesome! Even if they are extremely busy they still take time to make sure all your needs are met and you have a posit experience. They have been out of games I’ve wanted before, but I come back because of friendly staff and their ability to track down what I need.

Negative experience: Went there at 10, when they were supposed to open. The doors were locked and there was nobody there. Me and a couple other guys stood around for about a half hour before we gave up and left.

Fantastic experience: My favorite gamestop!!

Fantastic experience: It's great

Fantastic experience: The guys working there are very knowledgeable and very helpful an very patient with the customers and their questions even with a long line .

Positive experience: Good

Positive experience: friendly staff never had a issue with the staff. they also have a decent selection of games.

Positive experience: Seems like a nice place, company culture is definitely service oriented.

Positive experience: Very helpful staff. They know their business well.

Fantastic experience: Very friendly staff who cares. Best gamestop around.

Fantastic experience: The guy was nice, and we got what we needed. Success.

Fantastic experience: Great place to trade in, purchase games.

Positive experience: Friendly staff and convenient location make this one of the better GameStops around. Decent selection of used games for budget shopping.

Positive experience: It's a gamestop.