GameStop

Fantastic experience: Amazing store period

Negative experience: Im not one to get riled up over cards, cause im here for fun not collecting- however I would like to blow the whistle as I just made a purchase today in the triple digits where the boxes that I bought sealed and new, were obviously doctored when opened with packs being cut and fully open. I wont put the videos, cause I unboxed the whole thing on camera (paranoid), due to people's faces but ill put ss I can nab. Don't get cards from here. I went back immediately to inquire about refund possibly, they told me to call the line- and the line says the store has to handle it so someone there is running something under the table, pls beware of all card purchases here<3

Fantastic experience: Location is closed

Negative experience: small store little selections

Negative experience: You must pre order every game before it comes out or else you won't see it on shelves for 2 weeks+ until someone trades/sells a pre owned copy for a fraction of what they originally paid...so pay the full price or wait? Thats the policy...You must also pre order a new game at least 2 weeks before or else they won't bother ordering more physical copies...I've had several transactions where the price on the computer rung up different than what I was thinking in my head and I was correct. I had to correct the cashier probably more than 5 times because the price was incorrect. Nobody at this store cares about you. The manager hangs out in the back room so nobody can find him, while the employees make fun of the people walking in all day, its a joke! They've moved over to merchandising instead of gaming and I think they are selfish in their practices...the actual sales they have once in a blue moon are horrible and they come and go so fast you can't usually find a copy of what your looking for....I see alot of management butting in not caring about the consumer anymore, only how to monetize their profits. BEWARE Don't buy any of their pre owned or refurbished items because gamestop doesn't even fix them at all and they just label them new/refurbished again...If something is wrong with your product they say "if you didn't buy our warranty then you have to call gamestop corporate." First off, nobody wants a warranty but corporate doesn't deal with in store transactions very well, only online orders so your forced to buy the warranty...Every problem i had, corporate couldn't even find my in-store purchases on their systems...In essence Gamestop created an anti-refund loop hole where in-store employees cant receive information to help you get a refund nor corporate. Thus no customer service for people that walk in, which destroys their legacy of being your favorite local game shop. They should put a sign up that says "buy or beware" and take down those creepy sales signs! Thank u very much!

Fantastic experience: Awesome trade in for some wi games

Fantastic experience: Just wanted to give a shout-out to Miguel. He was friendly, efficient, and made my transaction quick and easy. Great customer service!

Negative experience: They sold me two broken used controllers back to back then told me they couldn't do anything about it, but they were happy to tell me I could buy ANOTHER used one for full price. The C port looks like it was glued on, not sodered

Negative experience: Opened their doors before they’re open then yell at you if you walk in.

Positive experience: Messy

Fantastic experience: Phoenix is amazing! They helped me so much in finding the correct item for my Xbox. Especially because I had no clue in what to get. They took the time to research right on the spot. Thanks so much! We will be back

Negative experience: This happened August 1st after 4:30pm. I had a horrible experience at this Gamestop location so here's the full story: I been a Gamestop customer since I was in middle school, I'm now 38 and this bad experience is making me change my mind if I wish to pursue being a loyal customer. I went there Friday Aug 1st with my nephew and as soon as we walked in there were about 6 big display boxes loaded with different games with 4-5 signs on these boxes stating "4 for $10 for games $5 and under." My nephew got excited once I told him what the sale was about and I as well and we began to dig through. Before I went further I asked the two associates, one of there names being Daniel "Is it 4 for $10 just in these boxes and no where else correct? No on the shelves too, right?" They both nodded and said correct. So I picked 4 games, my nephew as well who had a Gamestop card of his own with money on it, plus I picked another game not included in this sale. We spent about an hour doing this, especially my nephew asking me questions about the games. Once we were set, I went to ring up his games first so he could use his card, and the games came out to be $4.75 ea. Yet, Daniel tried charging me $20 and some change. I said, "Sir these are buy 4 for $10." He said "No they're not." I said, "You literally saw us dig through those boxes for over an hour, yes they are, plus the signs say they are." He continue to deny it by telling me "it's old sale and he apologizes for the other shift for not removing the signs." I said, "It doesn't matter who's fault it is, it isn't just ONE sign there's many on all them boxes, did I really spent an hour over there for nothing??" He went and looked and came back telling me, "It's for games $5 and under, these have $9.99 tags on them." Once again I told him, "but we got them out of those boxes, you have tons like that AND they rung up $4.75 ea which means they're marked down, but still show a $9.99 tag on these cases." He refused to honor the sale by telling me "it was $4.75 because my pro membership cut the price in half." That's not how pro membership is works, I never had my membership slash a price in half like that, it's usually a couple of dollars. I grew very agitated, took the 8 stack of games and handed them back and told him, "You're not screwing my nephew and especially me over because you don't want to honor the signs or the sale." I bought the one game I wanted so I could use my $5 discount and walked out. This happened after 4:30pm August 1st and I immediately called corporate and filed a complaint. I'm supposed to receive a call from the District Manager soon about getting this resolved. If I don't, I think this will be the time I cut ties with Gamestop completely. If he would of honored the sale this would of never of happened and I would've kept coming back. I will not let this go until this is fixed.

Negative experience: Bad customer service the staff is mean and know nothing about video games and leave you waiting for over an hour.

Fantastic experience: I got joy con for only $7

Fantastic experience: Very clean and organized.

Negative experience: Not so good closed permanently

Fantastic experience: The place very good

Fantastic experience: Stopped in here the other day to see if they had a figure I was looking for and I didn't see it on the rack so I asked the employees if they had it in stock , they stopped what they were doing to help find it and I left happy and content Y'all Rock

Negative experience: Completely unacceptable rude behavior by girl with brown hair & glasses. Treated my husband and I like dogs by snapping & pointing her finger, coming full sprint to us from the back door, telling us to get out because she left the front doors unlocked at 11am with the music on.

Fantastic experience: Gettin'Fresh Barbershop loves this store and so do our clients

Fantastic experience: My daughter purchased a refurbished PlayStation from GameStop online. We were not able to get the controller to connect. We took the console and controller into The St. Lucie West GameStop and Alan was AMAZING. Not only did he connect the controller but he took the time to clean the console and add covers to the entire console due to the scratches. He actually did what should have been done by the previous GameStop. Don’t use any other GameStop than this one and definitely look for Alan. He’s top notch!!

Fantastic experience: Staff is always friendly and helpful.

Negative experience: Buyers beware Game Stop on the corner of California st. Lucie West be careful you may get over charged for things that you could get from other game stop store for less went in there yesterday the guy behind the counter was busy with a customer seemed pretty rude after he finished with the customer that was in front of him. Another customer called and asked for the manager. He went to the back with the manager was manager must’ve told him to tell the customer that he wasn’t there so then he told the person on the phone that the manager is not there is stepped out hangs up the phone with that customer, and was talking to his friend in the front of the store saying yeah oh yeah, the manager is not here. I had to tell them that because the manager don’t want to talk to them they keep asking for him so after all of that I asked him how much was the Pokémon cards? Obsidian flames he said it 30 dollars I said a couple days ago I bought some in Vero Beach and they was 26 plus tax he told me they must have something wrong in that store and if I had a receipt he could look at it and match it so I asked him to look it up using my phone number he was able to see it that I had purchased the Pokémon cards for 26 dollars plus tax and still proceeded to be arrogant and said yeah, they must have something messed up in the system that same day I went to another GameStop nearby and the price was the same 26 bucks plus tax just like the store in Vero beach not out of two stores what stores, wrong and overcharging customers so buyers beware please check the prices before you go to the GameStop located at the corner of California and St. Lucie West

Negative experience: Went there yesterday, my boyfriend wanted to buy some Xbox one games. They had a sign that said buy one get one free. Didn't say what games where on sale. They had the sale sign in front of several different shelves. We found a couple pre-owned games brought them to the front and asked the employee what games were on sale. He said it's only like 4 or 5 new games. When we told him the sign was in front of the shelf the other employee chimed in and said "oh some customer knocked all the games off and they r all mixed up now. So none if the games we got were on sale. And.... the rack where we got the games from didn't look like it was in disarray. Very unorganized store in my opinion and obviously the employees don't care. The sign was not specific and several of the signs were in the wrong place.

Fantastic experience: I recently traded my Nintendo switch lite to buy the Nintendo switch. I tried to transfer my animal crossing new horizon saved game data but couldn’t figure it out nor able to transfer. Mikey who works here went completely out of his way to assist me to transfer my saved game data successfully!! I’m so grateful that Mikey was able to assist me with this issue!! Come to this store to purchase any games, consoles or to consult any issues you may have with your console or games!!! Thank you again so much Mikey, you’re the best!!!!!

Fantastic experience: Allan the store manager really went above and beyond to fix a wrong, and I’m thankful he has good sense and customer service, and fixed the situation. A++++ and this store now has a new membership

Positive experience: Not a lot of action figures. A lot of games, tshirts, plushies

Fantastic experience: my favorite GameStop location great staff and managers always come to this location for midnight launches on new games, definitely recommend this GameStop location to everyone.

Fantastic experience: Like many other Gamestops, but with a yellow sign. Weird!

Fantastic experience: gud furtnote cerds

Positive experience: Great customer service.

Negative experience: I called, someone said “I’m hanging up now and hung up.”

Fantastic experience: Really friendly customer service

Fantastic experience: Great. Quick in and out for a game I was looking for. Always friendly staff here.

Negative experience: Extremely unhappy with gamestop. Its not the employees it's the corporation. I will never enter a gamestop ever again. Horrible company!!!!!

Fantastic experience: Sales guy in as very helpful

Fantastic experience: The only game stop trying to keep the brand alive!!!! You know who you are!!

Positive experience: Great shopped there since 2011

Fantastic experience: Went in to sell my game products, and Winslow and Jordan were super nice and helpful. They listened, they did great, and deserve a high praise. Thanks guys and I appreciate all you do

Fantastic experience: Get a good game here GTA 5 for my stepson he happy

Fantastic experience: Always a pleasure to visit the local Gamestop. The employees are absolutely the best.

Fantastic experience: I love this Gamestop. The employees are always amazing. Winslow is without a doubt the man to see here. Always professional, courteous and so helpful. They were out of stock on an item I needed to replace and they shipped it directly to my house for free. Thank you.

Fantastic experience: Bmoby aloeip Diskl Govmn

Negative experience: Wow, ok, so this is what it looks like when a company shoots itself in their feet in real time. Reminds me of the dying cries of Blockbuster

Fantastic experience: Nice works

Negative experience: Called about product i. Stock was told they had 1 and I immediately drove to location. Was promised by Justin dont rush ill save it for you. And justin did not do as he said. Very unprofessional to say word you do not intend to hold. Will never spe d money at any game stop again.

Positive experience: Really wanted some champions path pokemon but they not got anything in :/

Positive experience: New staff not great.

Fantastic experience: Buenas ofertas

Fantastic experience: Only been there once to buy an action figure. On the website it said they had a limited stock on it so I go in there and there’s one left. Needless to say I was excited. The girls were very nice. I’ll be back again soon. I also got a great deal, lower price than what was marked.

Fantastic experience: Winslow provided great customer support I do appreciate it.

Fantastic experience: Rip off do your self a favor order online you'll get a better deal girl wasn't in formidable

Fantastic experience: Jason was really helpful. Thanks for the game advice man!

Fantastic experience: They have knowledgeable associates who are always ready to help. Clean and well organized location with a great selection.

Fantastic experience: Friendly staff

Fantastic experience: Wow they have got it all. Customer service is way above and beyond. The young woman working "Paige" I think is what her name was... helped answer all of my questions and pick out the perfect gift. To everyone reading this SLW Gamestop would be nothing without the professionalism and knowledge of the great staff at the store. I will allways recomend SLWGS.

Positive experience: Prices are good but some of the games didn't work

Negative experience: Was told they had the game i wanted. Drove 30min to get the game and miraculously it disappeared. Then when i tried to trade in my DS and some games i told the guy yes ill buy the other game instead. He gives me my cash and neglects to give me the game. I asked for the game and the man decides to try to start an argument. Instead i left. Do not recommend anyone come here.

Fantastic experience: The lady in the store is very informed and well trained

Fantastic experience: Ye

Fantastic experience: Increíble

Positive experience: Love it

Positive experience: Favorite GameStop in Port St. Lucie, really got to know the employees and the almost always give me a courtesy call when my preorders are in. Keep up the good work!

Fantastic experience: Excellent by far the best customer service I've received at any gamestop. The employees have experience and are detailed about the content of games, consoles and accessories. The is usually always in stock with the latest and are very neat. These guys know their stuff and can do it right.

Fantastic experience: The staff was Great! Thank you for the recommendations for new games.

Fantastic experience: It's a game stop if they don't have it another game stop will

Fantastic experience: Love it got membership renewed

Fantastic experience: Great & helpful staff, chill environment

Fantastic experience: The friendliness was very welcoming

Positive experience: Most things are over priced and they give you nothing for games only saving grace is the employees are amazing

Fantastic experience: Women working there are great, was willing to help my daughter find the game she wanted at a different store because they didn't have it in stock.

Negative experience: They sold me a very outdated version of minecraft for the same amount as the newest version

Fantastic experience: Cool staff good selection. Honest peeps.

Positive experience: Smaller gsmestop. Definitely busy on certain days. Best time to shop is when the store opens.

Fantastic experience: The must've remodeled because it was so much nicer since the last time I was in there. Very clean and didn't smell like a highschool locker room.

Positive experience: Sales person was super helpful. She went as far as even checking in the back room for what I was looking for. Everyone in the store is always so informative whenever I ask questions too. Awesome game spot. 5 stars if they weren't so expensive.

Positive experience: The had what I needed and was there to answer questions. Very friendly

Fantastic experience: This store is awesome! The store manager Ashlie is the best most knowledgeable associate I have ever been in contact with! Need something?...she will find it and get it to you! What a great experience! Definitely will be recommending this store to everyone I know!

Negative experience: If you want to get funkos at this store dont bother, the employees get them all and lie about it right to your face, they lie when they have them in stock, you pre order, they take the preorders and come up with excuses, the worst of the worse is this store, especially ashley, what a flat out liar!! If i can give it a zero i would have. You have a better chance at hitting powerball then finding a pop at this store

Positive experience: Good people

Fantastic experience: Great friendly game store!

Fantastic experience: Good people

Positive experience: It's GameStop, good for if you need something same day but you can probably find it cheaper online. Half the store is dedicated to shirts and figures nowadays.

Positive experience: Had what we were looking for

Fantastic experience: A great place for unique collectibles

Fantastic experience: Plenty to pick from. Great customer service

Negative experience: The forgot to put my games in my case.

Fantastic experience: Bueno

Positive experience: Had the games no one else had.

Positive experience: Very helpful staff

Fantastic experience: Muy buena atención y accesoria para comprar tus juegos favoritos

Positive experience: Solid store good customer service

Fantastic experience: I have been going to this gamestop for a long long time. The staff is always friendly, and they even know me when I go in. They have great midnight launches. This gamestop doesnt have a weird smell like some others I have been to...

Negative experience: I had brought the new Call of Duty Black Ops 4 and Astro A10’s brand new to come home to the headphone jack not working, I played one game of Call of Duty and I didn’t like it. So I returned both products and the guy that is working on Halloween offered me 20 bucks for a $64 brand new game? Sounds ridiculous and my experience was just awful

Fantastic experience: Great Service! Always resolve any issues that I have.

Positive experience: Very nice customer service..clean and helpful

Fantastic experience: Anthony (Store Manager) keeps this location immaculate. His staff is also very knowledgeable and friendly. No other GameStop in the district comes close to the level of expertise that this store can provide. You will not be disappointed. 5/5 would recommend.

Negative experience: Been calling for nearly 2 hours consistently and I get the same recording saying all associates are busy at the moment. Hard to believe since I now just pulled up and called and the same message played. So let’s see what their excuse is after I go in and ask them what’s up.

Fantastic experience: nice

Fantastic experience: Great place for gaming and unique gifts and toys. They have a very large selection of unique items for gamers of all ages. The store was very neat and clean and well maintained . They have all of the video games that you can imagine in addition to character and specialty items that go along with all of the major games. They also have an extensive selection of gift cards available. I came here to purchase a roblox gift card for my son because they are difficult to find in many stores but GameStop always has them on the shelf and you can select any amount from $10-$100. The cashier at the counter was also very friendly and had a great attitude. This location is also located conveniently in a plaza with many other stores including a huge super Walmart.