GameStop

Fantastic experience: These stores are my sanctuary

Fantastic experience: Love it here always able to get my grandkids cards

Fantastic experience: The staff here is great & are always fair with the pokemon releases

Fantastic experience: Just wanted to share MY Black Friday experience. I go to this location every week like clock work. 99% of the time I’m first & everyone that goes to this location knows I’m most likely gonna get there first. Had this new guy show up saying he was first when I was clearly there the whole time . IS THAT THE J I’m glad you decide not to argue over Pokemon because it would have went left real quick for you ! Next time get there earlier & I’ll respect it. As I always do when I’m ACTUALLY not there first. EDWIN IS great at making sure everyone is treated fair & carries the store with integrity. It’s funny how ya get salty when you know you weren’t first. Everyone that goes to this location knows I’m mostly there before anyone. Besides that great location great vibes Edwin is the man !!!

Negative experience: On Black Friday I went to my gamestop in my mall to buy Pokemon cards. I waited outside for the Mall doors to unlock and when they did I was the first one to be at the gamestop doors. I get there and 5 mins this guy comes and sits in a chair behind. More time goes by and the manager Edwin gets there says a joke and tell me about how they only have 1 booster box, 2 blister 3 packs and 6 Moltres UPCs. I tell him what I was interested in and he says I can get them if the dude behind me in the chair doesnt buy them all. I tell him I was the first one in line and he proceeds to tell me that the dude in the chair is always first and hes always the first one. I stood there looking at him confused then the guy in the chair says “Ive been sitting here the whole time” straight up lying. At that point I was gonna argue over Pokemon cards so I didnt say anything and when the manager asked him what he was gonna get he proceeds to let him buy the only 2 blister packs, 1 booster box, and 2 upcs and left only 4 UPCs which are $160 items. Mind you I was there with my nephew and just wanted to get 1 blister pack each for us. Then the manager on too of lying proceeds to keep trying to sell me the pro membership which mind you I thought about getting but after that experience at gamestop, never again. Then we finally get inside and after the dude in the chair buys the items he proceeds to give both the workers behind the counter dap like they are friends. After seeing that I will not be buying a pro membership or buying at gamestop again. L experience and a waste of my time.

Fantastic experience: Excelente

Negative experience: Insanely lazy employees

Negative experience: Gamestop has become obsolete. I received a gift card for my Birthday to buy Expedition 33. The store was sold out of all Physical copies. The store online also sold out. Ok no problem I'll just have to buy a Playstation card to buy it digital. Nope. You can't use a gift card to buy digital currency. Whats the point of a video game store that doesn't sell the game that literally came out last week? Anyone want a gift card? I have no idea what to do with this now.......

Positive experience: People there always clueless

Negative experience: Don’t expect to get your warranty honored.

Negative experience: Bought a Brand new Xbox X! Controller brand new out of the box, The A button is stuck/Defective, is it really brand New or manufacture defect ? Won’t be going back to this location. Southington is much better

Negative experience: Says they close at 8 o clock I'm here at 730 and everything is closed. Please just let this mall close down !

Negative experience: Slow service

Positive experience: Not bad. Making a return/exchange felt a little off-putting. I had the receipt and only bought a carrying case. It was too small for my stuff so I exchanged it for one more than twice the price. It was in its original packaging and re-shelvable and I still got some inquiries. "Did you open it?", "Oh, I guess it's okay if its within 15 days"... it just seemed odd, because it was only 2 days and still brand new and I had the receipt in-hand. It's a cool store to check out the games coming out and maybe picking up something at a non-discounted price point, but it falls short of a personable experience that leaves you wanting more

Fantastic experience: Great service

Negative experience: I ordered a game for delivery today by 8 pm and it never came beyond mad right now

Positive experience: Stopped by for a quick look around. Good place to buy games....

Positive experience: Working in Waterbury, I came across this GameStop in September 2022, during the Shiny Eternatus event in Pokémon Sword & Shield. This was after my local GameStop in Shelton ran out, so I was impressed. I later came back to pre-order Scarlet & Violet, and the service was good. Overall, it's a good GameStop, but I do have my qualms. They did not have the pre-order bonus for Scarlet and Violet double pack (the pins) when I went around 5:30, which was a bummer. I'm guessing they were not properly stocked or gave them to people who had not pre-ordered. I've tried calling since then (to inquire if they will by chance get more pins for those folks like me who pre-ordered and didn't get them), but despite them having answered my calls in September, they haven't picked up. It's a shame, because in-store service was good.

Negative experience: Didnt have the parts I needed to repair my xbox1 so left still broken...

Fantastic experience: My bother has had a pro membership for so long and I love looking at the selection of switch games.

Fantastic experience: Much better staff and vary friendly actually know what there talking about when it comes to games but there almost always out of stock

Negative experience: It's ridiculous how the pick up the phone and hang up. So unprofessional. What a poor customer service

Fantastic experience: Everyone is knolateabl and know what you are looking for

Fantastic experience: All the goth girls yes

Fantastic experience: Excelente store

Negative experience: mui caro

Positive experience: Had a lot of products, exactly what you'd expect

Fantastic experience: My favorite place

Negative experience: Paid $10.66 for mlb 15, bought mlb 13 at game exchange for around $3.00, should of walked out of store but I asked them to hold it for me, no 30 day warrantee which GX offers, felt like I got riped off, from now on I'll go to game exchange

Positive experience: My niece couldn't find PS2 or PS3 games there

Fantastic experience: Fun place

Positive experience: Horrible customer service skills...

Fantastic experience: We love Gamestop!! Who doesn't?!? Always find what we are looking for, but if you don't find it, they go out of the way, to get in for you!! Very impressd!!

Negative experience: Horrible customer service took them at least 15 minutes to order a controller and once we got the controller was the wrong one

Fantastic experience: I love gamestop the guy there always helps me and gets what I need even if they don't have it he will call another store to make it easy for me to get.

Positive experience: Compré excelente juegos y buenas atención

Positive experience: Customer service definitely needs improvement places dropped in customer service all stores disappointed heavily

Positive experience: If you're looking for anything but a video game stop on in.

Fantastic experience: They were very informative and kind.

Fantastic experience: Didn't have what I wanted!!

Negative experience: Bad customer service

Negative experience: Rude people they don’t know how to talk next to your or someone else children. Never go there

Fantastic experience: Always love this place. Good selection of games and nice ppl

Fantastic experience: Pretty good

Positive experience: Great helpful staff

Negative experience: This store should be closed down poor services straight up this store service sucks buy from Amazon shut this place down

Fantastic experience: It is good

Negative experience: Terrible experience. We ordered something online, received an email saying our order was ready, drove 30 minutes out of the way for the girl to say "yeah we can't find it. It's here somewhere..comeback tomorrow" she said only the manager knew where it was and since it was his birthday he wasn't answering his phone. We figured we'd call before heading all the way back up there today and turns out the manager called out and the girl still had no clue where our product is. Cancelled our order and will never use this store again. So disappointed.

Positive experience: Good sale offer

Positive experience: Lots of options for gamers and collectors

Fantastic experience: Very nice

Fantastic experience: Excellent

Negative experience: Sold me a switch game without the original case as new condition, complete scam. Wont shop at gamestop ever again.

Fantastic experience: Thats the stop

Fantastic experience: One of my favorite places

Fantastic experience: Awesome place for games

Fantastic experience: The manager is very knowledgeable and friendly. I will always go back to this store!

Positive experience:

Positive experience: Good store, small mall store, but for dark souls collection used for a good price.

Fantastic experience: Nice staff

Fantastic experience: Everyone is so polite and helpful in this place.

Fantastic experience: Been shopping here for yrs and have always gd customer service

Fantastic experience: Always get what we came looking for.

Fantastic experience: The customer service there is wonderful

Fantastic experience: Huge gaming fan. Always got what im looking for.

Fantastic experience: Good

Fantastic experience: eh it has what you need but its a gamestop like any other gamestop

Fantastic experience: The employees were very nice.

Fantastic experience: My son loves this store. The year memebership is only 25$ which gives you perks and points. My son got a game and the price on it was wrong. Was cheaper then it said in thhhw computer so he honered the price that was on it!

Fantastic experience: Nice place to buy video games

Fantastic experience: Really good service

Positive experience: Really nice people there, Even though one of the employees tried to blame me for a mistake he did but it's OK

Positive experience: Everything GameStop

Fantastic experience: I Love GameStop Because Its A Perfect Store For Gamers! If Your Not A Gamer Then This Isnt The Store For You,Because There Is Games Everywhere In The Store And Stuff From The Games Like Bookbags From Kingdom Of Hearts,Figures Of The Fortnite Skins,And MORE!

Fantastic experience: Good service

Positive experience: The young lady who took care of me was clueless...

Positive experience: The Gamestop in the mall is way better then the one by Denny's.

Positive experience: Buenos servicios

Fantastic experience: Great experience...

Fantastic experience: Awesome staff

Fantastic experience: Great service, in and out quickly with everything I needed

Fantastic experience: Very friendly staff, and I picked up a new Assasins Creed Odyssey for $20. Hard to give anything less than a 5 star

Fantastic experience: Great customer service

Fantastic experience: Knowledgable staff!

Positive experience: Great for new or used games. Lots of accessories and extras.

Fantastic experience: The workers are always happy to help. If you can't find what you need, they'll help find a place that has it. I had to order a game, that wasn't available at that store. A worker ordered it from another store and had it shipped to the one in Rome. They're amazing!

Negative experience: Well ..I Dont Like To Review But This Is Just A Way Vent....I Did An Online Pick Up They Basically Just Set It Aside For You...When I Arrived To The Store Gave My Name..The Game Was There Ready For Pick....The Young Lady Behind The Counter Said ..We Dont Have Any Sealed Game This Is The Last One Its New But We Only Use The Box For Display ..She Seals The box With A Claer Seal On The Side....i Asked If The Book Inside....Her Reply Was Yes Everything Is Inside....Ok...I Should Have Asked For Proof But Again Its New Just For Display..I Asked Another Question Any ProblemsCan i Return It..Her Answer Yes....So Come Christmas Day Present Gets Opened Gift Inside Happy Child...Opens Box Game inside With A Cd Envelope...No Hand Book...Unfortunately For The Child He Likes To Read The Book....So This Kid Went From A Smiling Kid To A Crying One....Returned To The Store Spoke To The Manager..Her Answer..We Cannot Take Back Open Games......Store Policy...Helllllooo You Sold Me A Open Game...In Other Word They Can Do What Ever They Want At A Childs Expense But Not On Thiers SHAME on Them And Shame On Me For Trusting Game Stop...I Did Call Coorparate But All i Do is Stay On Hold.....Thats A Great Christmas 2018.......

Negative experience: This store is always cramped and feels dirty when you walk in. It is always hot as h*ll and there is always some funky smell. So many products are kept behind the counter or they just plain don't have them. The game selection is mediocre and there are even less for the older but still popular systems. The collectible and toy selection is just awful, they have more socks then collectibles. The employees are always so busy working behind the counter that they aren't available to help beyond. The line in this place is always ridiculously long when this is easily the worst store in this area. I've only found 2 employees that have been pleasant in all the times I've shopped here. The only reason I go in here is because my son loves to visit during our mall trips. This is a terrible location!! Do yourself the favor and drive to Wolcott Rd or Naugatuck, you'll be way better off.

Negative experience: I've been going to this gamestop for almost 5 years and recently I've been going in grabbing the game case and purchasing a game and then when i check my bag they switch the cases with the default case and as a collector this is really annoying and i dont even ask for the games traditional case cause to me its awkward

Fantastic experience: Me gustó como la joven janitt nos trato en español y fue la inscribio no s ayudo mucho y coseguimos lo que queriamos y mas gracias por tener personal como ella muy atenta servisial

Positive experience: Looking for as gift..

Fantastic experience: If you're a gamer, there's no more to explain!

Positive experience: Always have what im looking for.

Negative experience: Not happy, won't be back .there's other locations.

Fantastic experience: Staff is always super friendly and helpful

Fantastic experience: Children love it.

Fantastic experience: Great

Fantastic experience: Love it

Fantastic experience: They were three minutes past their closing time and as the man was locking up I asked him if he could please just let me buy a gift card that I had probably someone and without hesitation he told me no problem. We stayed longer and he engaged us with friendly conversation as well as information we didn't know and gaming tips. Very cool and friendly staff.

Fantastic experience: Nice