GameStop

Negative experience: Placed an order online for same day delivery on the 8th it’s the 28th and I still haven’t received a refund or what I ordered everytime I call they give me the run around

Negative experience: Around 545 me my wife and two kids walked in ready to buy a ps5. Nobody even asked if we needed help or spoke. We walked out and I just ordered one online.

Negative experience: Do not give this place any pokemon cards to get graded you will never see them again.

Fantastic experience: Awesome staff, nice store and stock! Needed a replacement Xbox cord and waited about a week or two for them to get some in stock instead of online shopping… Rob/Ron hooked me up! Will be back soon. GameStop over Amazon any day.

Negative experience: They close when it rains

Negative experience: Got accused of stealing. Walked in with a friend to help buy his little brother a gift. Was greeted by a different worker with a beard and he was chill. We grabbed a pack of Pokémon cards and went to the front of the store to look for a marvel action figure. Short skinny guy with ear piercings whispers very loudly, saying we are gonna try and steal, you can tell by looking at them (not being racist, the working and both me and my friends are white). We go and buy our items from the other employee and leave. Not to mention the guy accusing us walked in at the same time as us, he came out of his car coughing and he smelt of weed even in the store. Definitely bad staff if they are allowing high workers accusing people of stealing.

Negative experience: Manager was being racist towards me during a transaction. Sold me a defective product and was treating her white customers with more respect than myself. Didn’t even try to comply with customer service extremely and overly racist all together. Don’t shop here if you don’t want to be discriminated against

Fantastic experience: This place was amazing . I came here to get so games my son wanted and the employees were very helpful. Would definitely go back for all my gaming needs .

Negative experience: Probably shouldn't allow your employees to wear political t-shirts. Might wanna just stick to novelty and gamestop logo shirts. Sorry Robert but you looked very unprofessional.

Fantastic experience: Friendly staff but a small selection of XBOX ONE options.

Negative experience: Terrible

Negative experience: Door locked at 330pm on a thur.

Fantastic experience: Sold my Xbox got a fair price only downside is they don't do cash anymore.

Positive experience: Hubby got his game

Negative experience: I'm in here now trying to just pre-order a game. One guy is doing his job but then we have her sitting here reading a magazine. Not saying anything to us.

Negative experience: Very rude staff! Man working on 4/21 at 1:58pm was extremely rude. He didn’t greet us coming in, didn’t interact with us at all while we were looking for games, and didn’t say anything when we left. He didn’t even look up from what he was doing behind the counter. Put our stuff back and left. Plenty of other stores in Harbison! Won’t patronize this location again!

Negative experience: Man this store is bad. Got to the store at 6:30 to trade a switch for an oled. The employee was struggling to complete an exchange with the customer in front of us. He called his boss 3 times and ended up giving away an Xbox controller and telling the customer to make sure he came back tomorrow to pay for it. I just wish the employee had the curtesy to give us a heads up that they don't do trades an hour before closing because I obviously walked in with a trade and we were the only other customers in the store. But yeah the wildest part was the employee giving away a controller and saying to come back tomorrow to pay for it.

Positive experience: This is your average GameSpot where you can buy/sell/ trade games. Decent selection of games for sale.

Fantastic experience: As soon as I walked in I was greeted, and asked if I needed any assistance. I am well versed on my Gamestops, but the gesture is still appreciated. Had two of my daughters with me, and they were perusing the clothing, all of which was neatly folded and organized, while I was looking around. I told the young lady at the counter that I was leaving with a PS Portal, and when we went to check out, she already had it waiting on me. Highly recommend this location.

Fantastic experience: Helpful employees full of gaming and game system knowledge

Fantastic experience: This location always has a better selection than the store that is closer to where I live. The employees here are always friendly and helpful.

Fantastic experience: They have the games and all the accessories you will ever need. Friendly staff

Fantastic experience: Israel and Weston were both great today! We came up from Augusta with a couple trade-ins looking for an Xbox Series X, the POS system was being problematic, but they got it figured out and were super nice the whole time! I would give them 5 stars each if I could! They really looked out for us and worked hard to help us out and we could not be happier we chose to come to the Columbiana Station GameStop. It definitely pays to be a GameStop Pro member!

Positive experience: Had what I needed, good service. Thanks

Fantastic experience: Popped in the store just to look and found $7 t-shirts. With an account, it was actually cheaper. The sales associate was friendly and helpful.

Fantastic experience: Awesome store and great staff!

Negative experience: The manager Ron cannot count money.. I payed him 510$ for a PS5 bundle and he counted it and put all the money in his register.. then 5 minutes later he is saying I only gave him 410$ after he said it was right and after he mixed all the cash in his register with other cash. So I ended up having to pay 610$ for something that cost 500$ after standing there for 30 minutes watching him count his drawer. If you manage a retail store you should probably know how to count money correctly. Terrible experience I will never go back to GameStop now.

Fantastic experience: My first time in there person working behind the counter he was so friendly and helpful I would recommend to anyone….

Positive experience: Helpful but sold me controllers that didn’t work

Fantastic experience: Wanted to get my grandson a game not only did they have it but they knock $20 off people behind the counter were very helpful

Positive experience: I found a couple of cool T-shirts, they were buy one get one free so it was a good deal. But I don't normally get stuff here or any GameStop

Fantastic experience: Never been here before but both guys working were super friendly and helped me out a lot. Didn’t get their names but they were working Friday at 12

Fantastic experience: Gamestop as Funko Pops 2 for $20 right now and you really can't beat that price!!.

Fantastic experience:

Fantastic experience: Ron answered the phone when I called with a few questions and he went above and beyond what I needed. He was so genuine and helpful. It was a very pleasant experience. 10/10

Positive experience: Only one person working and she was dealing with new shipment, but still took time to help! Great job!

Negative experience: Unknowledgeable and unfriendly staff. Go to your local game shop. Edit: Oh come on guys gross. The vent grate is disgusting. This is going back. Edit 2: Different staff at the store the following day were far nicer and helpful, I wish I caught their name tags.

Negative experience: Do not bother to stop by on a Sunday. Their hours say they are open; however, we have stopped by multiple times and they are closed (despite the open sign being lit). Edited : An employee showed up to open the store 30 minutes after they were supposed to open. Then, the system wouldn't boot up. It finally started working, but there was 1 employee to try and manage a store full of customers at that point. Needless to say, the employee did not appear to be happy working there.

Negative experience: why is this place closed @7pm? it is supposed to close @9… if you’re short staffed then just find more workers

Negative experience: Extremely rude "manager" completely ignored me when I walked in and was on the phone with another "manager", complaining about how he has to watch this store blah blah. Didn't say one word to me, waited for about 5 minutes while he was on the phone. I had a question but I gave up since the phone call was more important. Reason why best buy will always be better.

Negative experience: Had a sign on the door that said “be back in two hours due to short staff” i'm not mad at that but the fact that it was 4 hours later then the sign said they’d return just shows the how much they care. i will be returning to the broad river location they were very professional and understanding.

Negative experience: I've only recently developed an issue here. For one I do understand they are short staffed and that can't be helped understandable. However I find it odd that I have come into this store twice to browse, find a game on the shelf ho to buy and the first time guy said they didn't have it and must had been placed on shelf by accident. I'm thinking ok mistakes happen bummer buy no big deal. Came back the very next day different guy working say game on shelf again and then the game was in stock again. Thought that was odd but thought ok other guy just didn't see it. Fast forward come in again do same thing with different game same guy now says it not in stock. Guy quickly browses through drawers and says yeah no we don't have it. I explained my first experience with him then browsed a little better and said again he couldn't find it even tho he said in his system it read he had 2 in stock. Idk what they got goin on in there but seems like guy doesn't want to work just want to sit on his phone at the counter.

Negative experience: I don't know who updated hours but they aren't open. Like abandoned not opened

Negative experience: Closing for an hour in the middle of the day is ridiculous, and what is even more frustrating is they do not return when indicated on the sign.

Negative experience: I honestly don't understand why this store is open. Every single time I've gone there lately, they've been closed in the middle of the day. Make sure to call before you drive up there.

Fantastic experience: Both the guys working here tonight are awesome!!! Friendly, professional and knowledgeable. Pleasant experience…

Negative experience: This place is freaking ridiculous they have a sign on the door saying be back in 45 mins (been waiting 45mins already).. As 2 employees are walking around inside the store as 6-8 customers is waiting outside (3 more customers came waited a few minutes and left)... Customers are leaving because of this poor management.. So far as we waited at least a dozen customers left..

Negative experience: This gamestop needs to be shut down due to the rude employees that works they have been rude and nasty to me every time I've tried stepping in the doorway, I like to go shopping in harbison I have bad legs one you did not tell a customer you can't use your personal item to keep you standing to look at stuff in the store that is considered a hate crime towards customers, if something is not done about this store attacking customers then GameStop in harbison does not need to exist shut the GameStop down.

Negative experience: I ordered something 2 days ago online for pickup at this location in Harbison Blvd. After a glitch in their system my order was canceled and said to be refunded. I still want the item but they will not honor the price I paid for it. The new price is $7 more than what I originally paid for it. No customer service available and the manager can't do anything about it. Sad that I've been such a big supporter of this company.

Negative experience: Incredible, I call multiple times at 10:30 am no answer so I call another GameStop in Columbia and ask if I can still preorder and they said yes you can pay 5 dollars and pay the the rest later at midnight when you pick up. So cool I drive to my local GameStop to see an empty store and the only guy working smoking outside which explains why he never answers the phone. I go in to be told sorry man the preorder window is closed. I said I just called the other location and they said it’s still open. He tells me to come back at midnight and that they will have copies available 100%. No problem said thank you and came back at 11:30 stood in line only to see only six people came between then and opening. So just the seven of us there and they open the doors to then tell me sorry we are only doing order pick up right now. I said ok the guy told me to come back at midnight. No wonder this place is going to go under and 20 year customer will never shop here again because you have the most ignorant people running this place. Corporate definitely needs to take a deep dive in this place the whole thing seemed sketchy. Really you can’t sell me one copy when 7 people showed up on launch night? Cause I just drove all the way to Lexington and they said that every GameStop should be selling non preorders on a launch night.

Negative experience: If you have not thoroughly researched the item you plan to purchase, then do not buy from this business. This businesses return policy is contingent upon accessories remaining unopened. Imbalanced business practices are connected to unrighteousness and unrighteousness people. Have nothing to do with this business. Shalom.

Negative experience: I waited for an hour, got the dude to tell me he couldn't take the game back due to not having a Microsoft account, which they just told me today to delete EVERYTHING. PICK ANOTHER GS. To go to.....

Negative experience: I waited in line for 30 minutes to sell 4 games and purchase. I was told by the associate that I would have to wait for the rest of the people behind me in line so they could pickup their PlayStation 5. Unacceptable I have been a customer forever but not anymore. The associate didn’t even apologize.

Fantastic experience: Great customer service! My son had some birthday money to spend and had a hard time choosing which games he wanted. Ryan was very patient and friendly to us. We'll definitely be back to this Gamestop!

Fantastic experience: Small, expensive but kids love going there and the staff is always helpful and friendly while my kids just look around.

Fantastic experience: I love GameStop. I collect Funko Pops and they have a great collection to choose from and they always have something new and unique.

Fantastic experience: Hubby wants the newest Xbox.

Fantastic experience: nostalgic. now they sell lots of toys too. always a cool spot to spend some time

Fantastic experience: Love this place

Fantastic experience: Great service, fast and friendly. Kudos

Negative experience: Stores like this one needs to be shut down and their employees shouldn't be allowed to work ever again, I was hoping to trade in my ps4 with two controllers, and he said he wouldn't take it cause it had a little dust on it.

Fantastic experience: Nice and friendly well informed

Fantastic experience: The guy working there, his name was Zack, was super kind and awesome.

Negative experience: Store claims they are unable to know about sale prices online. They were aggressive about it. Forced us to go back to our car to our phone to prove the beyblades were on sale. We won't be back. Horrible customer service.

Positive experience: Yup your standard gamestop

Negative experience: Employees at this store scalp hot products, do not shop here. I went to this GameStop yesterday and asked when they would be restocking celebrations items and the woman behind the counter read that today's shipment would include Ultra Premium Celebrations, I went there first in the store and it was the one thing they did not have, despite literally being told it's in the shipment. The item resales for about $400 on Ebay, meaning that the retailer who should be providing this product to people who want to avoid scalpers, are scalping it themselves. If you want anything video game related Best Buy is down the street & much more friendlier & won't hide product in the back.

Fantastic experience: I’ve been shopping here for almost a year and have never had a problem !! Bryan was manager when I started shopping here, now Ethan is, and I enjoy the environment they have created !! The store is kept up nice, everything looks great, and I get great customer service from everyone in the store !! Definitely better than the Red Bank store. This is my home store now

Negative experience: My kids had an Xbox that quit on them. While we wait for the Series X to actually be somewhat available, I went in here asking if they had any kind of Xbox in stock: 360, One, Series X (long shot lol). The guy working went in the back then came out and said they didn't have anything. Then my wife who was heading to Michael's stopped in the same store not 5 minutes later cause she didn't know I was just there. She asked the same question and guess what?! The loser working pulls an Xbox One S out of the back. I don't know why the dummy working didn't sell it to me 5 minutes earlier but I guess that's part of the reason Game Stop is going out of business!

Negative experience: ehh. i think gamestop's time as a retailer is running out.

Positive experience: Good gaming store with a decent variety to choose from. Employees were very respectful and polite as well as helpful looking for specific titles.

Positive experience: Its a shame the company is going downhill. But the customer services are good

Negative experience: The worst customer service. I called for 2 hours and no one picked up. Its Wednesday at 4pm its not that busy. I will be filing a complaint with corporate and I will be finding out who was on the schedule for that day.

Fantastic experience: Always a great help

Fantastic experience: This place has the most professional and friendly people I've ever met..They really don't mind helping you out just ask!!

Fantastic experience: It was good

Negative experience: My husband placed a preorder back in June for a product that was only available via the website for preorder. He was told it would be released on 09/01. Turns out it was released 08/27. Per Gamestop policy, he should have received a phone call regarding the availability of his preorder. He didn't. This isn't the first time no one at Gamestop has contacted him for his preorder pickup either. An employee has previously tried to STEAL a preorder - they know they only have 48 hour holds on preorders. Fortunately, he received that preorder and the employee was let go. This one however... the store is blaming their corporate office saying the order was never received. Customer service is blaming the store, saying they never placed the preorder. Well, where the hell did his money go? Where is his preorder? Why is this such a disorganized mess? At this point, we won't be doing any business with Gamestop in the future. Boy, it would be GREAT if ANYONE could tell us where his preorder is.

Fantastic experience: Very good. Many games stuff.

Fantastic experience: Nice ..cooperative.respectful

Fantastic experience: Love it

Fantastic experience: My home store. Knowledgeable employees, satisfactory customer service. Good selection and decent prices make it worth the trip.

Positive experience: Good service, got in and out with what I needed to do without being hassled to much.

Positive experience: My son needs games

Fantastic experience: Tyrese is awesomely helpful

Fantastic experience: I always have a pleasant experience at GameStop. I usually find something I wasn’t even looking for but at such a great price I can’t resist!

Positive experience: It's a GameStop so yeah what you see is what you get

Negative experience: Can’t go here without getting force fed up-selling. Full 5 course meal of overpriced products. No wonder their closing another 180-200 stores globally.

Fantastic experience: Always polite and has everything in stock and great deals on used games

Fantastic experience: My favorite

Fantastic experience: Very friendly and knowledgable staff!!

Fantastic experience: Customer service was very quick.

Fantastic experience: My absolute favorite game stop to come to right here! Super friendly and helpful staff, always clean and good variation of games. To simply put it 10/10! I always leave happy

Negative experience: Store is very dirty was not impressed at all. Nothing like the Galesburg, IL. Store. Galesburg is always clean and great staff.

Negative experience: Can't believe they are still open. Just get your stuff online. They ate way, way way too expensive.

Fantastic experience: The service here is always top notch. The staff are the reason for visiting this place.

Negative experience: The products are mark way above market value

Negative experience: Customer service has gone down significantly, and the availability shown on the website is often wrong.

Positive experience: Helpful staff.

Fantastic experience: Very informative staff. If they don't have an answer they take the time to find it for you. Most "promos" help save you tons of money as well

Fantastic experience: It's been a while since I was last at this store and a few things have changed. There's a lot more collectibles now, which I like. The two guys there were very helpful with my choosing a new game system. The prices for the games and collectible I bought were very reasonable. I'll definitely be back.

Negative experience: Horrible horrible The one staff member hold certain collectibles for her self on release day!!! I refuse to go here if I can. She needs to go doesnt give the customer a chance!!!!!!!!!!!!!!