GameStop

Positive experience: Out of what I needed. The place smelled really bad for some reason. I left quickly.

Negative experience: This place will not awnser the phone. Ive waited 10 minutes in between each call. Its 3 on a Monday and the weather is terrible. How busy could you actually be.

Negative experience: This manager is terrible. They had their "Trade anything day" yesterday and my daughter was so excited to bring something up and get the $5 credit HOWEVER the arrogant manger told everyone that he's only accepting can goods for the homeless. He was using the plight and pain that unhoused people endure as a way to get out of the extra work he would have by properly participating in a company wide event. It was disgusting.

Negative experience: Super disappointed in their return policy. I purchased a pre-owned game for my child and when I gave it to my child, the game did not work. It was past the seven day window to return the game because I purchased it before hand to later give to my child as a gift. When I called the store to explain what happened, they really didn’t care and told me nothing could be done. I asked the store manager if they tested the games before selling them since they’re preowned and they told me no. I think it’s highly unfair to sell games to people, knowing that there is a chance that they may not not work. My child was super disappointed that the game that they wanted did not work and now I’m stuck with a broken game because GameStop can’t do anything for me and sold me a broken game. GameStop needs to have a better return policy or at the bare minimum test The games before they are sold so people don’t waste their money

Fantastic experience: Knowledgeable and friendly staff. Always willing to help whether calling to see if something is in stock or in-person shopping for gifts. Thank you for all your help.

Negative experience: Drove 45 minutes on Sunday for an item they had listed in stock, had no stock. Tried to purchase a game membership which I regularly buy at other locations and the employee was unable to find it on the computer. I requested that they update their stock regarding the item I was looking for so people don't waste their time, as I left the employee had their face stuck in their phone and the item still said in stock in the store. Really disappointing interaction

Negative experience: I’ve called there 4 times within 20 minutes and no one seems to pick up the phone

Negative experience: Location is trash...... says it's open but it's not.... tried calling no answer

Fantastic experience: Great

Fantastic experience: Staff was extremely courteous in allowing us to look around without pestering us for our business as well as being helpful when we did have questions. Would definitely return to this GameStop for more in the future.

Fantastic experience: Found one of the games I was looking for. They were able to locate the other games that they didn't currently have. Very helpful friendly atmosphere. Would go back there again.

Negative experience: Went in today at 7:30. Blonde haired man sitting in the fetal position on the floor. Got up and acted like me and my family were an inconvenience. When my wife asked if she could bother him for a question, he rudely said I guess as he took his ear buds out, then proceeded to talk over her and talk to her like she was an idiot. I had to hold my tongue because my child was present.

Fantastic experience: The customer service rep Jimmy was awesome. I sent my 7 year old in to do his own shopping. Per my son he was nice. I came him & finished the purchase.

Fantastic experience: Visited the store today and sold some unwanted games. The staff was very helpful and personable. Even helped with finding games I wanted that they didn’t have in stock.

Negative experience: Ryan, the so called “manager” at this location is terrible. He’s rude, condescending, not helpful and quite frankly needs a new job that doesn’t deal with customers….. He might be great at PLAYING video games (hence no people skills) but he’s terrible at selling them.

Negative experience: Bought a warranty for a controller. They said they would replace it with a new one if broke went into exchange it a few months later now they said they replaced them with a refurbished one because they changed their policy I left the controller on the counter went to Walmart and bought a new controller I will never go to GameStop again.

Negative experience: That one guy that works there is very rude and I do not expect rude behavior there details what he looks like he wears black glasses he has been working there for a year or 2 and has blonde ginger hair pls fix this rude behavior game stop

Negative experience: My apologies for disturbing the very important gentleman working behind the counter. I didn't mean to ask for assistance while you were existing.

Negative experience: Would not let me return a mouse that didn't work after it was open

Negative experience: this place is not the same as it used to be. online inventory doesn't match what is in store.

Fantastic experience: This GameStop rocks. I came in looking for some promo cards and the kind employee inside gave them to me with no hesitation. Excellent service would recommend to anyone.

Fantastic experience: This GameStop is the best I really like to go and buy some games with my mom and my dad

Fantastic experience: My son really loves this store he very like to buy game

Fantastic experience: Always helpful staff with opinions on games if you ask. I like going it to purchase games over purchasing online.

Negative experience: This employee that I encountered Josh was being very incompetent. Just generally rude for no reason and made my simple experience of buying a game terrible. Plus some white women was sitting outside the place with a cig. Weird vibes.

Fantastic experience: James is very informative and extremely helpful. He’s great!

Fantastic experience: Store is small and quaint but staff is friendly and quite considerate !! I'd definitely come back to this location!

Negative experience: They ordered me a mouse pad then it got canceled, but having trouble getting my money back two weeks later when I had to pay for in-store the worst customer service ever lol took my money for 2 weeks for a item they had me order and still havnt got the item or my money goofy go to Best Buy game stop horrible had me wait on the phone with customer for for 2 hours just not to help lol worst experience ever

Fantastic experience: Game stop is generally awesome, staff is always great with help and explaining different things. Good sales to be had, join the GS club and get insurance if you have kids and electronics. One bummer, we pre-paid for a hot game being released. Got the call that it was in. 2 days later showed up to get it, and it was gone, checked online and they were selling for triple sticker price. Not surprised ours disappeared. They did refund us.

Fantastic experience: Great team with awesome customer service.

Positive experience: It smells like games in here! Ugh!

Fantastic experience: Really like this location. Nice store. Good people that can answer any gaming questions you have.

Fantastic experience: Solid store

Fantastic experience: Workers are super helpful and friendly at this location

Fantastic experience: Nice little GameStop tucked away in Shelby Twp. Staff is very kind and friendly- James was awesome and very helpful to make sure we found what we needed at the store. They are not the biggest GameStop but have a decent selection of collectibles and the store is organized and easy to navigate. Will definitely stop by when in the area again- you can trust the service here.

Fantastic experience: The manager at the GameSpot on 23 Mile was very helpful, courteous, and also willing to work to get us a good deal. The selection of games they had was very good for our young son with his first Switch. It was a very good experience for us all.

Fantastic experience: Gteat staff. Very helpful.

Fantastic experience: Give Devin a raise

Fantastic experience: Good place

Fantastic experience: Guys are nice & know what you need

Fantastic experience: Awesome team working there

Fantastic experience: Great games

Fantastic experience: One of the more pleasent GameStop's. The employee on duty was extremely friendly and talked about games with us while we were browsing. Genuinely never met a more polite and engaging employee at any GameStop I've been to.

Fantastic experience: All of the employees are nice. Not very crowded. Wii sports costs $60, so I had to buy online.

Fantastic experience: Very good found what I needed and the guys and gals working there are amazing

Fantastic experience: Staff were respectful and kind, they help me out in what I was looking for.

Negative experience: Gamestop sux. I was there for pokemon gyms.

Fantastic experience: Great salesman. Huge help. Clean tidy and efficient. Helped me price match on a DC Multiverse. Saved 5 bucks as well. Will definitely be visiting this store alot. A+++

Fantastic experience: Good service

Positive experience: Friendly staff, smaller location. Clean and well stocked.

Positive experience: Staff was helpful and knowledgeable. Had decent amount of games, used and new. Wished it would open before noon. Difficult to find a good parking spot due to the heavy amount of traffic from other business. (Starbucks) so be careful, lot of idiots driving trying to get there coffee fix.

Positive experience: The employees were so nice! They were also knowledgeable and helpful. They were honest, and told me not to waste my money on certain games. I'm very impressed!

Negative experience: Careful if traveling more than a few minutes to this store. They apparently close when its lunch time (4:45pm) you may want to call ahead of time to make sure they're open during the posted business hours. Poor choice by management to close the store during Friday rush hour. The store was also low on stock on new games. I wouldn't be surprised to learn its closing after my visit. There were also items that are on sale in the flyer, that weren't marked down on the actual product, I avoided the hassle all together on that item. Overall a complete let down today, hopefully it isn't a trend.

Negative experience: It takes me a 1/2 hour to drive there. I arrived at 5:30 to see that there is a note in the door that said lunch break be back at 6:15. I’m not waiting 45 for you to eat lunch. I understand they need a break but this was ridiculous. Thanks for wasting my time

Fantastic experience: Awesome customer service, I love walking in an feeling in heaven there, recommended forsure

Fantastic experience: Guy working was awesome if I still worked retail I would steal him for my store. Super friendly, knowledgeable, took care of everything we needed.

Fantastic experience: Great customer service and selection i have never been so pleased with a game stop employee he was knowledgeable and was able to help me and explain the answers to every question I had

Fantastic experience: Very helpful and kind, will definitely be returning!

Fantastic experience: Gamestops are the best. Great place to buy and trade in your old games. Staff is always friendly and helps you out.

Fantastic experience: Shoutout Devan, he is perfect for his role! He upsold me in the best of ways, letting me know about all the deals and incentives going on. Legitimately got so much more than i expected because of Devans infectious enthusiasm!

Fantastic experience: Great selection. Staff was very friendly

Fantastic experience: Mark was very helpful!

Fantastic experience: What you'd expect from a GameStop

Fantastic experience: LOVE THIS PLACE!!!

Fantastic experience: Great service

Positive experience: I am not the most knowledgeable person when it comes to gaming or anime; however, this Gamestop comes in handy when I am looking for a gift for those people that I do know that are passionate about gaming and anime. The thing I appreciate most about this Gamestop is the employees are masters of their fields. They always are up to date with what is happening in the gaming industry. Another thing that is greatly appreciated here is each employee has his or her own specialized genre. For example, with my most recent visit, I was looking for a gift that had to do with either Pokémon or Dungeons & Dragons. Luckily for me, one of the three employees that was there that day was the resident Pokémon expert at this Gamestop. I was more prone to choose from one of the Pokémon products because they have a much better selection between the two game genres, and the employee's help of explaining the products made it much easier to make my decision. This Gamestop always holds a good sense of customer service. My only issue with Gamestop is the steep prices that are set for their products.

Fantastic experience: The people that work at this particular GameStop are top-notch! Usually one of the first places I go for pre-owned games, as well as new releases.

Fantastic experience: Friendly and knowledgeable staff. Bunch of good guys

Positive experience: Normal gamestop

Fantastic experience: This GameStop always has the nicest staff and the best selection of items!

Negative experience: Went to pick up a game that was listed online just to find out they shipped the last copy to a different store that morning. Kind of annoying since it was still listed as there. Staff is nice and do a great job, but I find that idea of shopping games out when they’re listed as “for sale” there is kind of a hassle. Yeah you can argue I should’ve reserved it but I can also argue the inventory should’ve been updated immediately. It’s still even listed as there as of the posting of this post

Fantastic experience: Great guys, friendly and helpful.

Positive experience: Good overall customer service, the associate was very knowledgeable and helped me with any questions that I had about games and systems.

Positive experience: Not a bad place.

Fantastic experience: Great place to buy games. Have been going for years. Jacob had a great attitude towards myself and a customer in line before me. Keep up the great work!

Fantastic experience: They have the marvel legend I was looking for

Fantastic experience: Dude hooked me up right away...

Negative experience: continues to be a place to rip you off, strongly don't recommend gamestop

Fantastic experience: Knowledgable, welcoming staff, efficient

Positive experience: The workers are good here but like all GameStop’s you get next to nothing for your used games to trade in but you see the same used game for 4x the amount on the wall. You can buy a new game for $5 more than what the same used game goes for. When I have bought new games there, 90% of the time the game is open already and not sealed because they say it was a display model.

Fantastic experience: My son's fave place when in need of new games.

Fantastic experience: Cool guys working there, very helpful and personable. Not like other gamestops that just try to sell you things and low ball you, these guys actually care.

Positive experience: Pricy, but workers are nice and polite.

Fantastic experience: Love this game stop. Found things ive been looking for at others for months!! Loved the staff as well very friendly

Fantastic experience: Great customer service

Fantastic experience: Very helpful staff

Fantastic experience: Had what I needed (Astro A40s with the mixamp) and I was in and out. Good overall experience. Would recommend.

Fantastic experience: Love this place! I always get everything Pokémon here! The manager Jake is super nice and very helpful! Will always bringing my gaming business here! Don't forget to do the surveys at the bottom of your receipts so this GameStop can keep its Prestige status!

Fantastic experience: Knowledgeable and friendly staff

Fantastic experience: Always found the game I was looking for

Fantastic experience: GREAT SERVICE.

Positive experience: There wasn't one single Wonder Woman action figure in that store there was a Crash Bandicoot however but I'm a way bigger fan of Wonder Woman I'm just saying

Positive experience: Looking for wii games. Usually a good selection amd good prices but I have twice brought home games that are to scratched to play.

Positive experience: Very helpful

Fantastic experience: Staff is very friendly

Fantastic experience: Good store and low key location

Fantastic experience: It was great I had no idea that the Xbox live membership was online I was completely shocked

Negative experience: I went in to purchase a game controller and was surprised to see they over marked refurbished controllers at $40 a piece. I get home and I'm ready to play GTAv online but my controller that I've just bought was garbage. The triangle button didn't work nor did the L2 or the R2 buttons. I take it into another game stop closer to home and switch it out to find out Two days later it was garbage as well. So now I'm out of $40 because I'm nowhere close to game stop 'Algonac, Michigan' Just go online you can get three for $38. They're wired but they WORK!

Positive experience: Very helpful staff

Positive experience: Great place to find swag items, but like all Gamestops it's ridiculously cramped and the prices are too high.